Churn Intent Detection in Multilingual Chatbot Conversations and Social Media
Table 3: Distribution of German tweets along the different brands.
['[BOLD] Twitter German Data (DE [ITALIC] T)  [BOLD] brand', '[BOLD] Twitter German Data (DE [ITALIC] T)  [BOLD] churn', '[BOLD] Twitter German Data (DE [ITALIC] T)  [BOLD] non churn']
Here, three main companies emerged from our dataset, namely O2, Vodafone and Telekom (all other brands are grouped in the table as Others). It is interesting to note that the size and distribution of the labels of the German dataset is comparable to the English one which allows fair performance comparison across languages.