The results of the development and testing of the scale of self-assessment of the formation of the skills of active listening in conflict
A significant part of modern psychological research is focused on the problem of the development of communication skills. This is due to the high proliferation of professions whose main task is to work with clients. The leading professionally important quality of these specialists is the ability to establish a favorable and friendly interpersonal contact. Researchers are working on clarifying the concept and development of communicative competence, while the problem of diagnosing it is not sufficiently disclosed. The purpose of this study is to develop and test the Self-Assessment Scale of the formation of skills of active listening in a conflict, the relevance of which is dictated by psychological practice. The article presents the text of the scale, the rules for its processing, and the results of its approbation on a sample of students of the Pskov State University (n = 188). For the psychometric check, the following procedures were used: checking the content validity with the help of an expert survey, checking the internal consistency using the Alfa-Cronbach test, checking the reliability of equivalent halves of the test, correlating with other methods, revealing the internal structure of the scale using factor analysis. In addition, the article presents the results of diagnosing the formation of skills of active listening among students of the Pskov State University, who master the "helping" professions (directions "Pedagogical Education" of various profiles, "Psychology", "Social Work", "Special Defectology Education"). In general, it is obtained that students have an average level of development of skills of active listening. The necessity of their participation in psychological work aimed at the formation of such skills as reflection of feelings and paraphrasing has been revealed. The developed Scale has shown own effectiveness and can be recommended for use in the activities of psychological services of educational institutions when working with students, starting from adolescence.