INTERNAL QUALITY EVALUATION OF EDUCATION IN HIGHER EDUCATIONAL ESTABLISHMENT
The relevance of education quality issues has internal and external background. The human resource is one of the key issues for the efficiency improvement of any organization. On the other hand, the integration of the Russian system of education into the single educational area calls for changes in approaches to evaluation of education quality. A quality system in a higher educational establishment is based on principles of the process approach, including identification, classification of the educational processes, having an effect on their quality, interrelation and sequencing. The basic processes are distinguished, they are: academic work, students` and teachers` research activity, educational work. Documentation management, internal information communication, personnel development, buildings, construction and surface facilities, equipment, means of transportation, manufacturing environment, financial resources belong to the group of supporting processes. Academic teaching staff performance evaluation is considered as a constituent of the quality evaluation system of the higher education. It consists of teaching staff performance self-evaluation, intramural quality evaluation, certification audit performed by external experts. The article suggests the research findings concerning the quality of training in the higher institution. The research was conducted on the grounds of the state institute of arts and culture. The assessment of students` satisfaction with teaching staff professional performance and material support of academic activity was made. The findings suggest measures improving quality system.