Digitalization of the environment and business of VTB BANK (PJSC)
This article analyzes the transformation of the environment and business of one of the most active participants in the Russian banking system - VTB Bank (PJSC). The financial institution pays great attention to the processes of digitalization of its activities. In the course of the study, it was found that by implementing digital technologies, the bank not only provides customer service more quickly and safely, but also significantly reduces costs by improving its IT architecture. The main global project of VTB Bank is the introduction of a digital ecosystem that will allow corporate and private clients to solve any financial and life situations using an Internet platform and online services.