On the role of letters in managerial decision making and social portraits of their authors
The article examines both the genre of journalism and the use of scientific approaches of various kinds of letters received by organizations, various structures, including law enforcement agencies. It is established that writing can be considered not only as a means or method of transmitting rumors and gossip, but also as a signal for making this or that managerial decision. Their classification (typology) is given. The social portraits of the applicants (the authors of the letters) are revealed: “Kulibins”, “walkers for recognition”, “graphomaniacs”, “truth-seekers”, “anonymous”, “objective applicants”. Concrete recommendations are given.