NON-MEDICAL PERSONNEL MANAGEMENT IN HEALTHCARE ORGANIZATION
The article is devoted to performance improvement of a healthcare organization. The purpose of the study is to work out measures aimed at improving organizational structure of the healthcare organization in terms of non-medical personnel, regulations on structural units and job descriptions. Methods and data. The objects under study included seven outpatient departments and polyclinics within the system of primary care in Khabarovsk. The subject of the research comprised organizational structure in terms of non-medical personnel, regulations on structural units and job descriptions. Results. Lack of a unified approach towards non-medical personnel organizational structure, poorly defined regulations on structural units and job descriptions of healthcare organizations alike in the level of care delivery with similar aims, objectives, and functions decrease management efficacy. These conditions necessitate creation of a unified nomenclature of non-medical departments of health organizations resulting in universal approaches towards elaborating regulations on structural units and job descriptions. Solution to those problems is especially crucial in the context of transition to “effective” contract and accreditation of healthcare organization and personnel.