THE ANALYSIS OF RESULTS OF QUESTIONNAIRE SURVEY OF THE CITIZENS EXAMINED IN FGI "CB MSE ON THE ASTRAKHAN AREA" OF MINTRUD OF RUSSIA
The article presents the analysis of results of the anonymous questionnaire survey of citizens who have applied for receipt of the state services on carrying out the medical and social expertise. The questionnaire survey was carried out in order to identify shortcomings in organization of the institution work, to reveal the cases of ethics and deontology impairment, with a purpose of improvement of provided services quality, to analyse of a level of citizens' awareness. Most part of enquired people consisted of persons of working age. The study has shown that the institutions of MSE and medical organizations work in close interaction, i.e. the patients in polyclinics receive all necessary information about medical and social expertise. Fulfillment of the requirements of the administrative rules, the introduction of the EAVIIAS program has allowed to diminish the waiting time of the state service, and 95.0 % of enquired citizens have assessed positively the time of waiting for the state services. 71.0 % citizens have not satisfied with the decision of the MSE specialists. This factor speaks in favor of adoption of preventive measures in the form of explanatory work with the applicants for the state service carrying out, psychological advices on the stage, preceding the examination in the bureau, with it the physicians of common practice which refer the citizens for medical and social expertise must be attracted to the explanatory work more widely.