Directions of development and information and analytical support of the control system for handling calls of emergency services in responding to emergency situations
The analysis of the functioning of System-112 with the involvement of statistical data is carried out, proposals for the development and further improvement of the System are presented. The solution to the problem of optimizing the number of calls for a single emergency and several incidents in the territories is considered. Suggestions for optimizing System-112 in terms of servicing a possible large flow of calls are presented. When assessing significant performance indicators of System-112, it is proposed to supplement the call center software by connecting to artificial intelligence systems as computer neural networks with deep learning algorithms. The possibilities of using artificial intelligence systems in the activities of the dispatching services of the municipal formation for receiving and processing emergency calls are considered.