PROCESS APPROACH IN THE ORGANIZATION QUALITY MANAGEMENT SYSTEM: ADVANTAGES AND RECOMMENDATION ON IMPLEMENTATION
Quality covers all activities of the organization, both within the organization itself and in interaction with the external environment. Quality standards are developed taking into account the cumulative experience of many different organizations in the field of quality assurance; therefore, they recommend using tested and proven sets of tools when implementing quality management systems (QMS).The relevance of the topic of the article lies in the fact that maintaining the competitiveness of any organization in a market economy is not possible without continuous improvement of its performance indicators, aimed at improving the quality of products and services provided. Ensuring the quality of products and services provided is a complex task that needs to be addressed throughout the organization. The article describes the process approach from the point of view of state standards in the field of quality, specifies its features, and describes the essence of the Deming cycle (PDCA), which underlies the process approach. Presents the benefits of the implementation of process management, identifies the difficulties encountered in its implementation, as well as recommendations for implementation.