MASS SERVICE SYSTEM IN PRIVATE MEDICINE
This article considers the concept of mass service, which is the central object of research in the queuing theory. In modern economic conditions, this theory has a wide range of applications. Queuing theory as an operational management method that uses to determine and optimize staffing requirements, planning and inventory, which helps improve overall customer service. So, the service system is very effective in the healthcare sphere. One of the most difficult obstacles in healthcare organizations is the fact that patients are forced to wait in long queues to wait for the provision of necessary care or services. Queuing system for the minimum time for customer service (expectation of nurses, doctors, provision of hospital beds and other medical services). In this paper, the theory of the mass adverb in the case of private medicine and, above all, as an instrument for attracting and retaining patients through quality medical care. Also reveals the parameters of medical care - the speed of patients' admission and the actual time spent on all existing parameters. The theory investigated explains the mathematical study of waiting queues in everyday life. Thus, the authors disclose the mathematical essence of the theory of mass service, including indicators of the effectiveness of queuing systems (technical (general and probabilistic) and economic). The listed characteristics contain a calculation technique. The classification of mass-deployment systems cited in the article makes it possible to systematically assess the adequacy of the application of the theory in the medical field. Queuing analysis can provide very effective results in healthcare organizations, such as hospitals and other medical facilities, where clients (patients) need to wait in line to receive the necessary medical services and treatment.