THE RESEARCH OF TRANSPORT SERVICE QUALITY ON SAINT PETERSBURG URBAN PUBLIC TRANSPORT ROUTES
The article is devoted to the research of transport service quality of Saint Petersburg population exemplified by 31st trolley route and 185th bus route. Using data about Saint Petersburg road network occupancy, regularity of bus and trolley movement, traffic jams gathered by services of the “Yandex” company and data about passengers’ safety and comfort got via proof-of-concept sociologic survey, main problems of these routes were elicited. With the consideration of got and analyzed data some solutions and recommendations addressing transport service quality increase on these two routes were proposed.