The formation of a process model mapping end-to-end processes of JSC "Russian railways"
The article presents an innovative conceptual approach to the technology of mapping through processes of JSC “Russian Railways”, focused on the management of key “through” processes in order to improve customer focus and efficiency of rail transport. It is proposed to consider two types of crosscutting processes: the process of “order fulfillment” and providing processes. The proposed model of mapping of two types of end-to-end processes to provide a reference state of sub-process elements, from which an effective process is formed to ensure the optimal delivery of the shipment on time. The main groups of losses in the transportation process are formed, which include additional to seven groups, specific to rail transport-this is the insufficient use of capacity and throughput, as well as excess capacity, and overtime work.