Professional burnout of medical staff: characteristics and ways of risks’ reduction
The paper exposes the significance of professional burnout of staff for development of human capital of organization. According to the author ’s opinion the result of healthcare system ’s optimization, the main goal of which is an availability of medical aid for population with rational distribution of money in the modern economic conditions, contains real prerequisites for professional burnout. The new view over the state social guarantees, based on realization of minimal social responsibilities, leads to appearance of stresses and conflicts provoked by complicated relations between medical staff and patients. Within the review process of professional burnout ’s formation process of medical staff there are the next points: actualization of the problem; factors defining the state of syndrome; features of process in medical sphere connected with professional risks. The special attention is paid to specific factors: professional responsibility for patients ’ health; intellectual and emotional stress of the process; conflicts at the level of physician-patient; high possibility of complaints; paperwork. As risks of professional burnout the author considers the next: labor intensity, wages, conditions of professional development, value of paperwork. The conclusion of the research tells: not formalism of medical activity but patient must be a main object of medical staff.