MECHANISMS OF IMPROVING EFFICIENCY AND QUALITY OF SERVICES IN THE INDUSTRY OF HOSPITALITY
The basis of any enterprise, regardless of the scope of activity, is people. The work collective is a complex and multicomponent system that is created in order to perform a number of specific functions, which in turn requires management. Within the framework of modern realities, it is considered that the management of personnel is the competence of the management of the organization, and it is they who deal with issues related to the formation of the personnel reserve, the development of motivation systems and so on. Personnel management service is a separate structural unit of the organization, which is subordinated to immediate managers. To be engaged in selection of the personnel hotel owners should in such a way that not to miss highly skilled employees. The more competent the recruitment is, the more approving the feedback will be given to the hospitality company and, as a result, more visitors. Successfully selected highly qualified personnel is the key to success. Proceeding from this, the article examines the issue of improving the quality of the work of staff through the development of mechanisms to improve the efficiency of staff selection, effective management of it, the development of human capital in the hospitality industry, and the relationship between the quality of services provided and the level of staff training.