Important element of business process optimization of aeronautical services
Air navigation services are considered as the most important condition for the development of air transportation, ensuring the safe and efficient use of air space in the interests of its users and society as a whole. The shortcomings of the current domestic system for the provision of air navigation services and ways to overcome them are noted. It is proved that the high-tech nature of modern air navigation services does not negate the decisive role in their quality provision of the human factor. The role of the air traffic controller in ensuring timely awareness of the aircraft commander, ensuring flight safety and the rationality of constructing its route, is shown. It is substantiated that the preliminary informing of the shift dispatcher on duty and the subsequent analysis of the results of the work of this shift are the most important elements of the business process of providing air navigation services as an ordered set of operations that gradually add their value to these services. The possibilities and positive consequences of the introduction of modern technical means for the formation of a special form of continuous and systematic training of dispatchers, mounted directly in the business process of providing air navigation services, are shown.