Analysis of criteria for selecting types of transport and forwarding services in a highly competitive environment
The article examines the quality indicators of freight forwarders' services for receiving cargo, identifies the problems of freight forwarders associated with their provision, identifies resale factors that affect their overall quality, and also suggests procedures for providing services that contribute to planning optimization of freight forwarding activities. It is proved that the ability of the methods of transport and forwarding organizations of enterprises to carry out high-quality transport and forwarding services has a significant impact on improving the terminal competitiveness of enterprises. As a General contractor, an important factor influencing the level of customer service is the corporate culture identified as the main one, its commercial specifics and the need for its further development.