Availability and quality of Russian health care: evaluation of patients. Part 2
This article is based on the expert survey conducted by the North Ossetian Department of Social Research ISPR and the Department of Sociology and Social Work (North Ossetian State University) in April-May, 2015. 50 respondents (patients of Vladikavkaz hospitals) took part in this survey. Results of patients' surveys, written comments and suggestions have led to the conclusions about the state of health care in medical institutions of RNO-A. All respondents could easily make an appointment with doctors of Vladikavkaz hospitals and a medical center in Beslan. 86% of respondents are not aware of the possibility of using online resources for information about health services and appointments. The majority of respondents had to wait in a queue for a few minutes or did not wait at all. Approximately the equal number of patients did not call an ambulance or did not receive necessary help and consultation. Less than a third of respondents did not receive help in time. Most patients received results of checkup the next day after it. "Courtesy and attention of a doctor and nurses" had higher ratings than "doctor's detection of health status, taking into account the patient's complaints, discomfort and other feelings" and "explanation of the prescribed treatment by a doctor". Most patients (44.0%) would not recommend this medical institution to relatives and friends.