Influence of individual characteristics of a person on the quality of his communication
The article considers the influence of individual personal characteristics on the quality of the communication process. At the same time, the author pays special attention to such concepts as temperament, extroversion, introversion, as well as the concept of the leading channel of information receipt (modality). According to the author, modality in combination with extroversion and introversion has a significant impact on both qualitative and quantitative characteristics of communication, on the feelings of interlocutors. People with different modality and with different degrees of openness perceive and understand the same situation in different ways, and make their own individual conclusions accordingly. The fact is that visual extroverts, in our opinion, will always be in sight, will strive to embrace the vast, and in the communicative contact preference will be given to the dominant position. An audio extrovert will use mostly spoken language in the process of communication. The lack of communication, perceived by them as air, is a tragedy for them. Kinesthetic extrovert will hug and warm everyone. The absolute opposite of extroverts are introverts, but even there everything is quite individual. Some of them can put the quality of communication in the first place, while others can put the satisfaction of their own needs in the first place. To confirm the influence of individual characteristics of a person on the process of communication, the author conducted a psychological study using the test of K.G. Jung to determine extroversion-introversion, the test to determine the modality of S. Efremtsev, the test of V.F. Ryakhovsky's «Level of your sociability», as well as tests «Are you a conflicted person?» and «Determining the need for communication for a person». According to the results of the study, it was found that the type of modality in extroverts can contribute to the manifestation of conflict in communication, especially when defending their own point of view, and the desire to avoid noisy companies and chatty people, and for introverts, the type of modality can lead to hidden anxiety, the emergence of intrapersonal conflicts or the appearance of compensatory mechanisms.