Aspects of the formation of multicultural competence in quality management
Russia is a large multinational country where people with diverse cultures live and work. The article highlights the problem: against the background of the interaction of the diversity of cultures due to the insufficient level of moral consciousness and multicultural competence, unfortunately, misunderstandings arise, which leads to the separation of people for any reason: skin color, eye shape, clothing, language, a different view of the world, etc. All this is no exception in the professional sphere: conflicts between specialists, consumers, infringement of rights, unfair reduction of professional skills and abilities of worthy specialists, unequal competition, and incorrect division due to nationality. Therefore, today multicultural competence stands out as one of the components of the result of education through the formation of proper competencies in the system of vocational education in Russia. The article reveals the importance of the formation of multicultural competencies among accreditation experts. The authors reviewed the document "Standard of professional activity of accreditation experts CM No. 04.1-9.0004", identified skills that relate to the formation of multicultural competence, also analyzed the training program, which was presented on the official website of Rosaccreditation for accreditation experts for the 1st and 2nd quarter of 2022. The authors identified the problem that there are no specific specifics in the material considered and little information about multicultural skills, after which recommendations were given. The paper also reveals the importance of the activities of experts, that is, accreditation in the formation of intercultural communications between Russia and other countries: confirmation for certification bodies of interethnic competencies, ensuring the trust of other countries. The article will be of interest to specialists both in the field of conformity assessment and in the field of education.