Problems of efficiency of material stimulation of municipal employees' work (on the example of Omsk)
The material presented in this article is an attempt on the basis of experience in the development and implementation of key performance indicators (KPI) in municipal management to outline steps to further, more successful use of this tool. It focuses on the adjustment of the system of material incentives for municipal employees, becouse its do not directly depend on the specific results of the activities. As a result, there is a lack of interest of municipal employees in the achievement of their own targets and targets of the entire municipality. The authors proposed, as an example, a matrix of key performance indicators (KPI) of municipal employees of department on work with citizens of Leninsky Administrative District of Omsk for further use for the material stimulation of their work. The methodological research tools include an empirical analysis, system analysis, observation, analysis of documents, case studies (the survey). Expert survey of heads of the executive authorities of the city of Omsk defined an opinion on the effectiveness of the existing system of material incentives for municipal employees. The complexity of evaluating the performance of municipal employees is manifested in the fact that these employees do not produce the result of the municipal policy, which can be fixed or quantified. In the framework of the scarcity of municipal budgets and regulations of material incentives, the improvement of evaluation system of work of municipal employees is possible only at the level of legislation and the mandatory involvement of the public to assess the quality of municipal services.