SOCIOLOGICAL MONITORING OF PUBLIC SATISFACTION WITH AVAILABILITY AND QUALITY OF HEALTH CARE IN IMPLEMENTATION OF THE COMPREHENSIVE PROGRAMS
A sociological monitoring of public satisfaction in the changes in the organization, accessibility and quality of care in public health facilities regional metropolis, also evaluate the activities of medical institutions. The study was conducted in two control points, following the implementation of the urban target programs. In 2006, on the basis of the target program " Health of citizens for the period 2002–2005 " and in 2011 the completion of the city program " Modernization of Health in Kazan for the period 2007–2010." By selectively survey polled 7,058 people in 2006 - 3,347 people and in 2011 - 3711 people. Respondents were offered a specially designed card for the study of public satisfaction with the quality and accessibility of health care. Calculated integral assessment of the availability and quality of care in public health institutions, which in 2006 amounted to 3.69 points in 2011, 3.97 points.