TO INTRODUCTION OF E-DOCUMENT FLOW SYSTEMS AT HIGHER EDUCATION INSTITUTIONS IN THE CONTEXT OF CERTIFICATION ACCORDING TO TQM STANDARD
The article deals with issues of introduction of e-document flow systems at higher education institutions and possibilities of using them in the context of certification according to TQM standard. Two basic functions of document flow systems used at universities are providing information for management and informational support for academic process. The higher education institution is reasonably compared to a large organization (corporation) that consists of numerous departments and subdivisions. Management is interpreted as activity aimed at achieving certain goals. The authors analyze automated document flow systems at universities and propose to categorize quality management activities at high schools into four levels: administrative, project, process and assessment (monitoring). They also consider using e-document flow systems to control operational discipline, and describe stages of quality management introduction at universities.