Increase of effectiveness of business processes in a medical institution and better services due to the implementation of an integrated system for managing the availability of services
This article discusses an approach of FGBU "Poliklinika № 3" to the creation of an integrated access control system for patients, aimed at improving the quality of service and overall loyalty of patients, the level of security of the institution, the revenue from the provision of medical services. Also, this article reviews approaches to the access control for complex integrated systems, describes the key business processes that have been raised within the automation, the practical use of the system and the initial results of the project.