QUALITY MANAGEMENT OF THE ENTERPRISES: ANALYSIS AND MODELS OF MANAGEMENT OF QUALITY
In modern control systems of the enterprises product quality control and services play more and more noticeable role. First, it is because of the fact that quality, along with the price, guarantees, delivery time and service is the most powerful composed competitiveness of production. Secondly, quality of production has to guarantee its safety and ecological purity and provide a possibility of its obligatory certification that the public supervisory authorities control it. In the article the ideas of modern management stated in works of such foreign and domestic scientists as U. E Deming, J. Dzhuran, K. Isikava, I. A. Ilyin, Yu. P. Adler, B. I. Gerasimova, V. V. Okrepilova, V. Yu. Ogvozdin, V. Lapidusa gained further development. Relevance of a subject consists in a research of a problem of quality of management and development of the enterprise in the conditions of market economy. Six stages of development historically characterize quality management as applied science about business management on the basis of quality. These stages developed under the influence of a contradiction between the internal and external purposes of the producer - ensuring quality of products and respectively strengthening of position of the producer at the market (the external purpose) and increase in production efficiency, i.e. increase in profit of the company (the internal purpose). Modern practice of trade relations, as a rule, includes check and an assessment by the customer of the control system of quality existing at the supplier considered by the customer as an additional guarantee of stability of quality of deliveries. At the same time the quality system has to conform to the ISO 9000 international standards which represent the modern level of quality management and include the list of the approved elements necessary for ensuring quality.