The knowledge bases model for the JSC Panalpinauorld transport company (logistics-sociological aspect)
Multitasking in the field of transportation makes it necessary to use both mathematical and economic methods, algorithmic methods, as well as sociological tools. The knowledge base implies a set of models, rules and facts, allowing to conduct a comprehensive analysis and draw conclusions when solving complex problems. The basis of the knowledge base lays the principles of mathematical logic in tandem with sociological tools: experience, facts, rules, etc. An important sociological element is the collection of data on incidents in the logistic chain of operations, including distribution and collection of incidents; incident management with incident han- dling and claims handling; monitoring the performance of subcontractors; transparency and visibility of all types of incidents at different organizational levels; monitoring and analysis of the operations performed in the processing of incidents.