THE IMPACT OF THE EMOTIONAL AND RATIONAL COMPONENT OF LOYALTY ON THE CHOICE AND CONSUMPTION OF ANTIHYPERTENSIVE DRUGS
In the conditions of the pharmaceutical market saturated with the similar drugs the consumer choice of drugs is based on the rational and emotional (irrational) components. The emotional state of the user and irrational factors significantly affect the final choice of a particular drug. When determining the consumer’s loyalty to drugs of carvedilol there is a very strong, strong, medium, low andvery low level. The level of loyalty will significantly affect further consumption of these drugs on the basis of preference and favor of consumers. By calculating the relative indicators of price premium and income of carvedilol drugs the market reaction and consumer preferences to specific drugs have been objectively substantiated. The leading drugs and brands of carvedilol with a negative index of premium sales have been determined.