Assessment by patients of medical care quality in the system of obligatory medical insurance in the Ryazan region in 2010-2015
The article deals with the analysis of applications of citizens who are not satisfied with quality of medical aid in the system of obligatory medical insurance of the Ryazan region for the period 2010-2015. The analysis of the structure of justified complaints of the insured and patient satisfaction degree as indicators of medical care quality revealed the most problematic point for the provision of medical care in the region. The authors propose mechanisms to improve the quality and accessibility of health care.