INNOVATIONS AS A CORE ELEMENT OF CUSTOMER SATISFACTION IN THE HOSPITALITY SECTOR
The publication examines the features of innovations in the hospitality sector and it is built as a two-stage study: the analysis of publications on the research topic is made; on the base of the data collected from 16 hotels, a typology of innovations in the hospitality sector is offered. The study results indicate that innovation is the modern in-demand element of any hotel project development; at the same time this issue in the literature has been given little attention. Thus, the results obtained in this article are relevant and may serve as a basis for further study of issues related to the innovations in the hospitality industry.