SOME ISSUES OF DEHUMANIZATION AMONG MEDICAL STAFF AND PATIENTS’ SATISFACTION BY MEDICAL CARE
Due to the continuous development of medical technology and technological progress, the possibilities in the field of medical diagnostics, treatment and prevention have expanded. The attitude to patients seems to be expressed through the technocratic approach in medicine. This approach, using medical technology leads to a distancing of a patient from the actual medical care; depersonalizes patients and thus, their attitude to their own health. Mercy, which is usually characteristic of medical staff, is limited to medical procedures and treatment with a technocratic approach. The psychological, human approach is not noted. The issue of dehumanization in nursing practice is controversial process and requires a medical practice management. The question is how to increase the level of patient satisfaction with medical care and at the same time to identify the factors and causes of dehumanization in nursing practice. This study is aimed at identifying some of the factors of dehumanization among medical staff in relation to hospital patients. This requires a long period of research, analysis and synthesis in the social and psychological terms. The most general conclusion that can be drawn is that we should look for criteria to adequately evaluate the candidates wishing to practice the profession of nursing, as well as to develop a special technique that helps in their learning development and improvement of communicative competence in contact with patients.