Logic model of the evaluation of effectiveness of quality management system on the basis of T. Conti model and requirements of GOST R ISO 9001-2015
The objective of the study presented in this paper was to improve of methodological tools for the evaluation of effectiveness of quality management system by considering amendments in the last version of GOST R ISO 9001-2015. Research was performed by using of system approach, general theoretical research methods, logic modeling and graphical methods of the information representation. Advantages and disadvantages of T. Conti model of self-evaluation were identified, applicability of this model for the purpose of evaluation of the effectiveness of quality management system of the organization within the bounds of preparing for the certification according to the revised GOST R ISO 9001-2015 standard is analyzed, points of GOST R ISO 9001-2015 standard, defining the requirement of effectiveness evaluation, were identified, logic model of the effectiveness evaluation of quality management system of organization on the basis of T. Conti model and new requirements of GOST R ISO 9001-2015 was designed. Logic model of the effectiveness evaluation is an advanced tool for the graphical representation of a set of GOST R ISO 9001-2015 requirements, concerning the effectiveness evaluation of quality management system. Also, it is the basis for the selection of tools for the effectiveness evaluation that should facilitate managerial decision-making process.