STUDY ON QUALITY STANDARDS OF PASSENGER SERVICE ON HIGH-SPEED RAIL TRANSPORT IN CHINA
Research on the quality oversight of rail passenger transport services in China is at an early stage. The content of relevant quality service standards for rail passenger transport is basic in nature, which does not allow improvement in service quality management. At the same time, the emergence of high-speed rail has put higher demands on passenger service quality. Thus, this article analyses the factors affecting the quality of high-speed rail passenger service and, based on the study of foreign experience in setting service quality standards, puts forward proposals for the reconstruction of the quality management system.