Management quality: external and internal certainty
Management as a bearer of quality is viewed from the standpoint of external and internal certainty. A diagram is presented that reflects the quality of management as a unity of external and internal certainty. The elements of external and internal certainty of management as a bearer of quality are considered in detail: the level of achievement of the goal (result), management style, institutional conformity (standards and norms of behavior), performance of management functions, relations between employees, the conditions of activity of the manager's subordinates. Criteria for the performance of management functions (planning, organization, motivation, control), pathologies of management as parameters of its quality, manifestations of labor opportunism are considered.