Socio-cultural technologies of work with patients of cardiological profile
Socio-cultural technologies of work with patients of cardiological profile were studied. Socio-cultural component is implanted into entire diagnostic and treatment process and consequently affect its quality characteristics. Is was shown the original definition of socio-cultural technology of work with patients in medical organizations considering them as existing in the given organization typical approaches, algorithms of interaction with patients, taking into account their socio-cultural features in order to involve them in the diagnostic and treatment process as a full participant and providing a positive complex result. It evaluates the quality of performance of technologies of working with patients in health services of a cardiologic profile. The survey was based on the method of internal and external examination of the service delivery (1020 cases all in all) and patients’ questionnaire interrogation, a tailor-made questionnaire being worked out to assess the patients’ medical culture level as well as their service delivery satisfaction (1020) patients. It was revealed that cardio patients’ medical culture is 34,5 lower than the standard, mainly manifested in parameters as sanitary culture - 46,7%; information culture - 40%; physical culture - 53,4%; behavior culture - 30%. In accordance with the assessment results it was also revealed that the breach frequency in the cardio patients’ work technologies made 45,5 every 100 cases. The obtained data made the basis for working out proposals aimed at the quality increase in socio-cultural technologies of work with cardio patients: the formation of a patients’ socio-cultural pattern; formation of interaction socio-cultural algorithm; formation of a medical logistics system providing for the creation of patients’ effective traffic routes; medical organizations culture enhancement.