Integral Assessment of Efficiency of Service Management of Sanatorium-and-Spa and Health-Improving Institutions
There is an increased interest to the problems of efficiency of the service activity at the modern stage of development of sanatorium-and-spa and health-improving institutions. That is why, the goal of the article is a scientific substantiation of the methodological foundations of the study of efficiency of the service management of sanatorium-and-spa and health-improving institutions. The article justifies a necessity of the use of the qualimetric methods of analysis when calculating indicators of efficiency of the service management of the sanatorium-and-spa and health-improving institutions. It offers methods of assessment of efficiency of the service management, including: building up of a multi-level hierarchical structure of indicators, which lie in the foundation of the integral estimate of efficiency of the service management of the sanatorium-and-spa and health-improving institutions on the basis of principles and methods of the qualimetric analysis and generalises the formula of its computation.