RESEARCH OF THE CONCEPT OF TRANSPORTATION SERVICING
The article: - reveals the essence of transportation servicing concept, provides the distinction of definitions of transportation servicing and transportation service, substantiates the actuality of transportation servicing quality improvement. - suggests a definition of transportation servicing in terms of the process, as apart of the system of economic relations in the sphere of circulation and distribution of goods, which is represented as a complex of elements consisting of production of transportation, transportation process and organization of interaction between the consumer of transportation servicing and transport companies. - clarifies the main features of transportation services, affecting evaluation their quality, develops the structure of transportation servicing. - classifies transportation servicing by main criteria: level of transportation servicing provided; type of consumer of transportation servicing; volume of work performed; nature of the process associated with the provision of a particular service; cost amount. - demonstrates that presentation of transportation servicing as a structure allows precisely define the indicators of transportation servicing quality evaluation as well as methods of evaluation.