Application of lean manufacturing technologies in the field of intangible services
An analysis of practical cases of implementing lean manufacturing technologies in the non-manufacturing sector leads to the conclusion that the main reason for the failure of the projects is the problem of determining the value for the client of the results of the activities of its entities. The article reveals the main elements of the lean manufacturing methodology, summarizes the methods for evaluating the results of lin-technology implementation, and substantiates the limitations of their use in the field of intangible services. The impossibility of establishing a direct relationship between the factors of creating value (personnel, material base, financial resources, etc.) with its measurable value is called the main obstacle to the effective use of lean technologies in this area.