CHOICE OF THE METHOD OF DETERMINING THE SIGNIFICANT INTERESTED PARTIES OF THE HOUSING AND COMMUNAL SERVICES ORGANIZATION
The article presents the rationale for choosing the method of significant stakeholders, as well as their list for the organization of housing and communal services, which is a mandatory requirement of the standard GOST R ISO 9001-2015. The purpose of this study is to justify the choice of a method for determining significant stakeholders using the example of the managing organization of housing and communal services. One of the most important conditions in this industry is the introduction and continuous improvement of the quality management system (hereinafter QMS) in accordance with the requirements of GOST R ISO 9001-2015, as one of the main tools for improving the quality indicators of the provision of housing and communal services. In accordance with these requirements, it is necessary to assess the impact that interested parties have or may have on the ability of the managing organization to constantly provide housing and communal services that meet the requirements of consumers. The definition of significant stakeholders and their basic requirements for the managing organization of housing and communal services refers to the basic requirements of the quality management system (GOST R ISO 9001-2015, clause 4) regarding the environment of the organization. Identification and satisfaction of the requirements of significant stakeholders of the managing organization will facilitate the provision of housing services of the required quality. The result of this study is to determine the optimal method for determining significant stakeholders for the organization of housing and communal services.