IMPROVING THE QUALITY MANAGEMENT SYSTEM OF AN ENTERPRISE BASED ON A RISK-BASED APPROACH
To support ongoing customer satisfaction, organizations must continually improve their products and their processes. Risk-based thinking, stated in the requirements of the international quality standard ISO 9001: 2015, provides the basis for increasing the effectiveness and efficiency of the QMS, achieving better results and preventing unwanted consequences. However, in the transition to the requirements of the standard, many organizations are experiencing difficulties, both in the implementation of a risk-based approach, and in passing the audit procedure (internal and external). Purpose of the article is to develop methodological and practical recommendations for the application of a risk-based approach to improve the organization's QMS. Objectives - to consider the tools for applying a risk-based approach in the organization's QMS; to propose the introduction of a risk-oriented approach in the QMS based on improving the conduct of internal audits in the organization; develop recommendations for organizing and conducting internal audit. Methods: Data collection methods, primary research technique, prepare an action plan and methods for monitoring and updating. Findings & Value added: Recommendations for the implementation of a risk-based approach in the organization include the development of provisions for the identification and management of risks of the organization and improvement of the internal audit procedure. These recommendations can be used to improve the QMS of enterprises in various fields of activity.