ANALYSIS OF COMPLAINTS AND APPEALS RECEIVED BY THE HEALTH DEPARTMENT OF THE CHELYABINSK CITY ADMINISTRATION FROM 2012 TO 2016
The article aims to consider the statistics of appeals in the Health Department of the Chelyabinsk City Administration from 2012 to 2016. The total number of complaints for 5 years has been analyzed, and the profile of these complaints has been obtained and studied. The dynamics of repeated appeals is considered, on the basis of which it was possible to identify a certain tendency.