WORK CONFLICTS OF A MANAGER OF A MANUFACTURING ORGANIZATION
Conflict is always a complex and multidimensional social phenomenon. There are different origins of conflicts: psychological, economic, political, value-conscious, etc. The conflicts between managers and subordinates is an often met event at the factories and plants. In order to search for the ways of conflicts solution it is important to know which actions and personal qualities of a manager can provoke a conflict. Objects and methods. The workers of a number of workshops (polishers, plumbers, mechanical trades, adjusters) of an aircraft plant (workshops №2,7,16,43) and a machine-building plant (workshop №29) as well as foremen (managers) of these workshops took part in the research. All in all, 292 people participated in the research. Such research tools as test, analysis of social and psychological conflicts, К. Тhomas conflict scale, Kettel miltifactorial personality test, rate scale of performance efficiency of working groups, talks to workers and foremen were used. The goal of the research is to define the reasons of conflicts occurrence through manager`s fault. The tasks to be solved: 1) to reveal the main reasons, which are the sources of conflicts occurrence through manager`s fault; 2) to analyze manager`s personality traits causing conflicts. Research results. According to the obtained results, injustice is the first reason for conflict occurence. Liberalism, irascibility and haughtiness do also provoke conflicts. Workers also inform against such personal qualities of their managers as instability, lack of flexibility, sensitivities. They pay attention to the demerits of the managers as they are the prime cause of conflicts which are provoked by manager. The main reasons of conflicts through manager`s fault are last minute rush and bad hygiene-and-sanitary conditions of work. The explanations of these problems are irregularity of work and a «don't care» attitude to sanitary problems. Injustice, irascibility, sensitivities, instability, lack of flexibility of manager also play a negative role in conflicts occurence.