Simulation of passenger service system departing flights from airport (AP Orenburg’s for example)
Major international airports have rather complex service structure. Insufficient attention to the management of the airport departments organizing service system has a negative impact on passengers who are facing with the uncomfortable organized control of documents, delays in the inspection of baggage. The article there was proposed the algorithm for the simulation modeling of passenger service systems also was conducted testing model. The model takes into account passengers which are came to the airport individually or as a part of group. At the stage of baggage reception we can view one group of passengers (ex.: family) as a one requirement which passes the first type of channel service. Then group goes to the queue of the service channel of the second type - checking documents and personal inspection. In this case each member of the group is serviced separately. After that the passenger is considered to be serviced and passenger is awaiting the beginning of the planting. Was presented algorithm and software to calculate the characteristics of passenger service at the stage of registration. The article posed and solved the problem of multicriteria optimizing parameters the mass service system of the departing passenger at the stage of registration of luggage, preflight inspection of documents and personal search at the airport «Orenburg». Created simulation model of the mass service system can be used for planning the work of officers serving passengers departing flights at the airports.