THE RELATIONSHIP OF BANK COMPETITION WITH THE QUALITY OF BANKING SERVICES
The article reviewed and substantiated main trends in the development of the concept of quality of banking services, offered specific recommendations for the development of a system for assessing the quality of banking services. The author reveals the factors affecting the quality of banking services, their classification is given. Classification will allow the banks to control factors. In order to stimulate the increase of the banking business quality and adequate approach to its assessment the author set to the development and use of reference standards of banking processes.