Experience of introduction of quality management system ISO 9001-2008 in clinical hospital of MSU of the Ministry of Internal Affairs of RT
In this article the organizational approaches to management of treatment-and-prophylactic institution on the basis of introduction of quality management system of series ISO 9001 are revealed. The importance of human potential management, the ways of planning and determining the primary goals of work are shown. Realization of main principles of quality management is revealed. In clinical hospital of MSU of the Ministry of Internal Affairs of Tatarstan Republic the quality management system (QMS), corresponding to the requirements of standard ISO 9001 version of 2008 is developed, introduced and certificated. Introduction of quality management system (QMS) allows to raise considerably the productivity and efficiency of activity of clinical hospital of MSU of the Ministry of Internal Affairs of Tatarstan Republic, quality of medical services and satisfaction of consumers.