THE CONTROL SYSTEM SIMULATION OF THE SERVICE SECTOR RELATING TO THE MAINTENANCE SERVICING AND CAR REPAIR
This article contains problems of the organization and service sector control in maintenance servicing and repair of transport facilities. The author has undertaken a review of different approaches to the service product conceptualization. The main points forming the basis of the whole production service cycle were highlighted, such as service way, service concept, service plan, logic of dominant services, service design which are to be worked out for the simulation of the service control system. The possibility to use mobile information technologies in the service sector control relating to the maintenance servicing and repair of transport facilities were considered. Basic directions of the given technologies use in the service sector pertaining to the maintenance service and repair of transport facilities were denoted. An integrated model of the service sector control system with the use of mobile information technologies was proposed. This model contains four levels, namely logical- and- informational, logistic, functional and structural. Each of these levels is represented in the form of the models in which there are described the main processes which are taking place on the given level affecting the interaction of three sides concerned, namely service consumers, car service centres and mobile application developer.