Psychological features of consultants of phones of the special psychological help with subscribers
Features of interaction of consultants of phones of the special psychological help with subscribers in extreme situations are revealed. It is verifed the hypothesis according to which efective reaction styles of consultants in extreme situations are determined by their social and psychological characteristics, and predisposition to a syndrome of mental burning out is connected with reaction styles of consultants in the form of psychological protection (aggressive and passive styles of reaction). The consultant's fnding of a balance between empathy and rejection of the subscriber prevents from mental burning out.