The role of service desk in the process of working with guest's refund requests
In conditions of increasing competition, it is crucial to maintain and increase the attractiveness of their advantages to customers. Focusing on the use of IT systems as a support for business processes is becoming a strategic task to maintain its market position. This article explores the process of returning money to restaurant guests from the customer service department, considers the specialist functions of this department within the process and the systems used in it. In addition, it examines what role service desk plays in this process.