PRINCIPLES OF TQM AND THEIR SUCCESSFUL IMPLEMENTATION AT POWER GENERATING COMPANY
The paper shows that the International Standards ISO 9000 provide guidance and requirements for the basic elements of quality management system which can be more or less applicable to any organization. They do not always regulate properties of products which are based on customer needs and relevant technical standards. However, generation, transmission and distribution of energy require special quality management system with more specific and restrictive conditions which nevertheless may be based on the TQM principles. The author states the necessity to work out TQM principles and conditions for their successful implementation at power generating companies.