A conceptual model for evaluating the effectiveness of personnel management as a basis for the quality management of the organization
The increasing pace of development of tourist and recreational industry in the region has enormous socio-economic and political significance. However, the quantitative achievements of production can be used for the benefit with the greatest efficiency only in the case when they are combined with high quality services. The task of human resource management is one of the most important activities of tourism organizations and is considered a major criterion of its economic success and competitiveness of firms in the market of tourist services. The article considers a conceptual model for evaluating the effectiveness of personnel management conducted numerical score for each group of indicators and criteria of efficiency of management of tourist enterprises, as well as the conceptual scheme of the system of guidance and personnel services in order to ensure the competitiveness of the organization through effective personnel management.