DEVELOPMENT OF ELECTRONIC REGISTRATION OFFICE SERVICE IN THE SAMARA REGION
The article focuses on the problems of the organization of online medical reservation system in the Samara region (http://ereg.medlan.samara.ru). As on 01.05.2014 patients can set up appointments with doctors in 107 medical organizations of the Samara region. In 2013 patients booked about 400 000 appointments on the Internet, which is 43.8 % more than in 2012. In 58 % cases patients book appointments with district doctors. Patients can report their comments or recommendations by e-mail or hotline in order to improve the service. Main lines of the development of the service concern optimization of user interface, letting patients make appointments for diagnostic tests and call a doctor etc.