MECHANISM OF RELATIONSHIP OF SATISFACTION OF CUSTOMERS OF A CATERING ENTERPRISE WITH A SYSTEM OF PREMISES OF EMPLOYEES
The aim of the study was to study customer satisfaction with one of the catering enterprises and to develop a mechanism for the relationship of enterprise customer satisfaction with the employee bonus system. One of the branches of the McDonald's food service chain in Perm was taken as an object of study. The topic discussed in the article is very important, since it is no secret that in modern market conditions a satisfied customer is the key to the prosperity of a catering enterprise. Negative feedback from customers is the result of staff deficiencies, and this is often due to the fact that they do not realize all responsibility and do not feel the consequences of poor performance of their duties. The mechanism proposed in the article will help to solve this problem