System bases of business-processes improvement of credit and financial organizations
The paper presents solution of the problem of digital transformation of the business-process "Request book formation for bonds accommodation", which is a part of the management function "Initial bonds accommodation in the stock market". In relation to the credit-financial organizations business process, a system analysis was conducted, on the basis of which its AS IS information model was constructed, and the risks and disadvantages of the current implementation were identified; a business process assessment according to the universal criteria was conducted to determine the current implementation quality; automation (digitalization) problems and tasks were defined. Within the frames of AS IS model, several solutions on digitalization of the business process under consideration were identified and proposed, and their comparative multicriteria analysis was carried out. The real automation solution was selected from the most promising options in two stages using the Borda multicriteria evaluation methods and the guaranteed results principle. The AS TO BE model was built, possible and expected project results were analyzed.