IMPROVING THE QUALITY OF SERVICE OF THE SERVICES PROVIDED IN ENTERPRISES OF HOTEL BUSINESS
The hospitality industry constantly focuses on the requirements of the clients. Understanding customer behavior the organization needs to control the quality of their service. Achieving quality in service is an important task that ensures business success. Work in the hospitality industry involves a high level of contact and coordination between the employees and the visitors. The main instrument for impersonation in life of planned thoughts seem to be motivated and podgotovlennye, and the application service customer-oriented approach.