Analysis of monitoring approaches of the e-government services’ development level
Citizens and private sector players are increasingly using the e-government services delivery mechanism. From the beginning of e-government in Russia a great deal of effort has gone into improving the quality of services on the way of regulatory environment elaboration. The subject of the research is to formulate recommendations, which could be used by public authorities in developing a structured system of indicators to include them in strategic plans and programs. The comparative analysis of a series of related statutory acts has shown that many key indicators, which were used to estimate the targets achievement in the e-service sector, almost had lost their actuality. In the same time the theme of e-government services delivery performance remains actual, while new strategic priorities and nation-level goals are establishing for Russia. Legal regulations improvement in the direction of the digital development of public administration entails the need of modification of e-government services maturity indicators. We suggest to group new key indicators in terms of the following information society trends: (1) m-government services delivery, (2) using the electronic signature for civil society and the private sector in interacting with public authorities, (3) e-government services delivery for private sector by using multifunctional centers and a single national portal, (4) proactive and life-oriented services delivery, (5) the implementation of digital services and digital platforms. Target system updating will contribute to the rise of budgetary financing efficiency of the social service, which promotes economic growth of a region.