PECULIARITIES OF USE OF INTERCULTURAL COMPETENCES BY CUSTOMS MANAGERS IN COOPERATION WITH PARTICIPANTS OF FOREIGN ECONOMIC ACTIVITY
Global globalization requires customs officials to have knowledge and skills of behavior of different cultures. Today, cultural diversity manifests itself in the global labor market in a way that makes intercultural competence an extremely important skill in the performance of official duties. Intercultural interaction with representatives of various cultures of the peoples of the world, involves contacts with individuals and representatives of foreign companies through various forms of communication (language, speech, writing, electronic communication, and so on). Today, the ability to communicate with representatives of completely different cultural and ethnic groups is an important part of the competence of managers in professional activities. The article discusses the concept of intercultural competence, models of intercultural competencies, levels of their formation, problems of intercultural interaction in the activities of managers of customs authorities. Thus, for officials to successfully interact with representatives of other cultures, a certain set of knowledge, skills and abilities in the field of intercultural communication, which has been called intercultural competence, is necessary. Currently, without qualified and competent personnel, the activities of customs authorities are not effective. The cross-cultural competencies used help to overcome cultural boundaries in customs clearance of goods, communication and in business in general.