Comparing Supply Chain of the Production Enterprises and the Service Providers
The article is aimed at studying the problem of absence of supply chain model in the context of service providers. By way of example were considered processes of supplying the education services through higher education institutions. The researched problem is of social importance, as there are weak linkages between universities and enterprises in Ukraine, and this means, the supply chains work inefficiently. Using the supply chain model of the service providers, it is expected to strengthen the linkage between the participants of service supply chains. As result of the research has been discovered that the supply chain for the educational sphere is characterized by at least two consumers, by two source products in one and by two systems for estimating the efficiency of the whole chain. These systems for efficiency estimation, from the perspective of consumers of educational services and users of human resources, is proposed to characterize through appropriate concepts of micro-value and macro-value in regard to higher education institution. It has been determined that the main characteristic feature of the service supply chain, allowing to fundamentally distinguish it from the production supply chain, is presence of the refractive effect connected with human factor, which evidence that the options of the output product in the service supply chain are only partially dependent on the options of the input resources and partially can be predicted. Based on the occurrence of refraction effect, is proposed to distinguish between the service supply chain of producer, of consumer, as well as of both producer and consumer. In the future, it is planned to develop a classification of service supply chains.