ISO 9004:2018 INTERNATIONAL STANDARD: THE QUALITY OF AN ORGANIZATION AND SUSTAINED SUCCESS
Organizations that aim to sustained success in continuously and rapidly changing context, must expand the scope of the requirements of ISO 9001:2015 standard and must move to a more holistic view of their QMS, based on ISO 9004:2018 standard. This will ensure the quality of production and products, but also the quality of the organization. The main condition for the sustained success of the organization is a consistent and balanced satisfaction of the needs and expectations of all its stakeholders. For this, top management, using its leadership and managerial competencies, must ensure effective and efficient processes aligned with goals, strategy and resources. The organization’s activities should improve; various standards and busines excellence models can be used for this. However, all of them become useful only if applied correctly and balanced