Evolution of the Social Nature of Organizational Changes in the Quality Management
The paper presents the evolution analysis of the social nature of the organizational change in the quality management history. The author distinguishes between two radically different periods in the quality management history: technology and value periods. By exploring the features of the two periods the author comes to the conclusion that the main organizational change principle in the quality management is that the highest level of the quality management, which is continuous quality improvement, can be ensured only by changing organizational culture toward continuous improvement and customer orientation ideology.