The identification technique and features of railway logistics facilities
Client-oriented approach is applied by transport companies as the key instrument of crisis management. In aggravating competition for clients, especially in the conditions of decreasing high-paying freight shipments, new ways of the clients base expansion and formation of the client's interest to the transport and logistics services rendered by the JSC «Russian Railways» become especially relevant. The primary condition of the client-oriented approach - the client's total awareness of the services rendered. In the furthe-rance of this goal, a unique system of logistics facilities identification was developed. In particular, the offered identification system includes the identification mark, identification number and logistics class of railway stations open for cargo operations. The logistics class reflects the features of the logistics infrastructure and the range of additional logistics services available at the station. The identification number represents a 12-characters code providing relevant information on a logistics facility and serving as a controlling and registering tool for the hol-ding's terminal and warehouse infrastructure. For methodological support of the identification system, a draft of a systematized logistics guidebook was prepared; a program providing automated assignment of the clas-ses, identification marks and numbers to railway logistics facilities was developed.