SYSTEM SERVICE AS A BASIC CONCEPT OF MODERN MANAGEMENT
Today, the functional environment determines changes for systems (business/companies). This has already affected business models and business processes, principles and approaches to communication with employees and customers. The ideology of business is changing more and more clearly, its focus is shifting. Reality forms a new understanding of the system and business strategy: service as a management concept - the system and strategy of «life» of the company, the system to ensure the stability and profitability of the business, the formation of long-term competitive advantages and the company’s image, profits and market share. Service management is an organizational approach that makes the quality of service perceived by the client, the main driving force of business activity. The service system is a system of «Business Client», where a certain environment is formed and it is a radically different way of thinking and frame of reference, philosophy and culture of the resulting system. The formation and functionality of the system is facilitated by the nature of the main relationship formed by the Company - trust relationships. The service product, its reproducible value, is formed by three main stages: initial, implementation/impact and finishing. The achievement of the goals of each stage contributes to the formation of The company’s character of the main connection. In this regard, the formation of a service product, designed essentially to realize the expectations of the client, solving his personal or corporate requirements, becomes the dominant for the management of Companies, its concepts, methods and techniques and defines competitive strategies based on the skills and abilities to provide high-quality service.