Corporate culture as a stage on the way to creating an effective quality management system
Currently, despite the fierce competition, the market provides an increasing number of interchangeable goods and services. Under such circumstances, the buyer becomes more selective, more aware of their consumer rights, which forces modern business to look for production organization models that will allow it to be as stable, competitive, efficient and flexible as possible. In response to the new challenges of the market, a set of standards was created, which is a quality management system. It is obvious that the introduction of the QMS into the organization, strict adherence to it and periodic updating are key factors for the success of any business. However, the main difficulty at the stages of creating and implementing an effective QMS is the unwillingness of the organization's employees to accept changes and, as a result, resistance to this. The article is devoted to the identification and analysis of the present and preferred type of corporate culture according to the OCAI methodology at the car body repair company. The article provides practical recommendations for restructuring the corporate culture in the direction of the preferred one, which will make it possible to painlessly prepare the employees of the enterprise for the implementation of the QMS and, as a result, achieving a certain success in this area of business.