SOCIOLOGICAL SURVEY OF SURGICAL PROFILE PATIENTS AS A TOOL TO STUDY THE SATISFACTION WIH MEDICAL CARE PROVIDED
Objective. To study the satisfaction with provided medical care in hospital patients of the surgical profile. Methods. The article summarizes the results of the treatment of 432 patients with acute surgical pathology treated in the surgical department from 2014 to 2016. To explore the opinions of patients about their satisfaction with their organization and quality of medical care we developed a questionnaire. The developed "Questionaire of patients undergoing inpatient treatment", contains 40 details that characterize gender, age, time of onset of the disease, medical facility referring the patient, diagnosis, timeliness of appointments, diagnostic, therapeutic procedures, satisfaction with the drug supply of the hospital, work of the hospital in general, etc. Results. According to our research in most cases (87.3%) the patients were satisfied with the work of the hospital as a whole, 11.3% were not satisfied, 1.4% - not quite satisfied. We analyzed the reasons of dissatisfaction of the work of the hospital: 70.5% of cases - lack of essential drugs, 16.4% - inattention of the nurses, 8.2% - lack of methods of examination, 4.9% - careless attitude of the doctors. Conclusion. Integral index of satisfaction with medical care of the population, despite the presence of a component of subjectivity, is highly informative and should be used in assessing the quality of the provision of inpatient surgical care.