Quality management of services in the hotel sector of the economy
The purpose of the article is to identify the problems that are a deterrent to effective quality management of services in the hotel sector of the economy. The scientific novelty consists in: - systematization of problems of quality of services in the hotel sector of the economy, for example, such as: problems of quality of training, poor quality of service, a small range of additional services, in particular entertainment, poor information support, lack of loyalty programs; - identification of promising areas that ensure effective quality management of services in the hotel sector of the economy; - consideration of scientific approaches to improving the efficiency of service quality management in the hotel sector of the economy using the methodology of attracting investments in the hotel sector of the economy, the use of the latest ways of interacting with customers and information technologies, new techniques that allow for the competent implementation of the promotion of hotel products on the Internet.