ORGANIZATION OF A FAVORABLE CLIMATE IN THE TEAM OF NURSES TO PREVENT CONFLICT SITUATIONS
Saratov Medical Institute «REAVIZ», Chapayavskaya street 227, Samara city, Russia, 443001 Abstract. Research purpose was to organize a favorable climate in the team of nurses. 150 nurses, from them surgical department - 50 people, therapeutic department - 50 people and a reception - 50 people participated in this study. The results of the conducted research were: the highest level of conflict is revealed in group of nurses of a reception - 76%, thus low level wasn''t noted by any of respondents. In group of nurses of surgical department, high level of a conflict is noted in 68%, average - 20% and low - 12%. The lowest level is revealed in therapeutic department -24%, the average level, thus in this group the lowest level - 30% is registered. This fact allows to conclude that therapeutic nurses are more tact and peaceful, easier to avoid disputes, conflicts, critical situations at work and at home. One of the questions in the questionnaire allowed the authors to determine the level of needs of nurses in the psychologist. The majority of respondents (67%) agreed and desire to see a specialist of mental health, 5% of respondents gave a negative answer and didn''t answer the question. In response to the question about the challenges that nurses would like to address to the psychologist, the majority of respondents (23%) mentioned work problems, 2% - family problems, 5% - work and family problems. The responses allowed to state that the psychologist in hospitals necessary to improve the emotional climate of the medical staff. Organization favorable, loving atmosphere in the team will undoubtedly have a positive effect on labor productivity of nurses. This fact is the main task of management, based on the necessity of development cooperation and cooperation in the team. The responses of nurses to the question about work issues that they would like to discuss with a psychologist, has allowed to determine the anticipated content of the complaints nurses to the psychologist: 13% would speak to him on the relations in the team; 11% with the administration of the facility; 3% - with the administration of the department; 3% - with colleagues in the change. As the most significant of all actions of 98% of respondents noted influence of music on a psychological condition. 100% of respondents have a positive attitude towards creation of the room of psychological unloading. After carrying out of these measures a condition of a psychological microclimate in surgical department was estimated as "favorable" 93,2% of respondents as "unstably favorable" - 6,8%, any respondent didn''t estimate climate as "adverse". The comparison of obtained results with estimates before to the implementation of measures, indicator improvement almost by 1,5 times was noted. Significant improvement of psychological climate was revealed in the therapeutic department. "Favorable" climate was assessed 98.2% of the respondents, the climate as "unstable favorable" - to 1.8%. In the reception, 84% of respondents assessed the psychological climate as "favorable"; as "unstable favorable" - 16%, and as "poor" - 0% of respondents. To improve the psychological atmosphere in the team of nurses it is necessary to provide psychological unloading room. The administration of hospital should implement a staff psychologist.