QUALITATIVE METHODS FOR ANALYZING BUSINESS PROCESSES
The article discusses the features of applying qualitative methods of business process analysis. A general description of qualitative methods of business process analysis is given. The requirements for the use of qualitative methods are described and their shortcomings are identified. It is emphasized that the choice of the method is determined by the competence of the company's employees, who are able to professionally set the goals of the analysis and use the available intellectual resources.