METHODOLOGICAL APPROACHES TO QUALITY MANAGEMENT OF THE ORGANIZATION'S INFRASTRUCTURE PROCESSES
The article substantiates the need to assess the quality of supporting (infrastructure) processes within the framework of the existing quality management systems of the organization, which are one of the most important factors of sustainable business development in competitive conditions both in the domestic and foreign markets of products and services. The classification of processes providing resources is presented with the allocation of infrastructure processes in a separate group that provides conditions for the normal and uninterrupted functioning of the main organization processes. Methodological approaches to assessing the effectiveness of infrastructure processes based on the analysis of existing methods and techniques in this field of knowledge are described. Examples of the presented methodology use for evaluating the effectiveness of processes in relation to the repair and transport infrastructure of an industrial enterprise are given. When writing the article, methods of comparative analysis, induction and deduction, and a graphical method of data visualization were used. The practical article significance lies in the possibility of using the proposed methodological approaches when implementing QMS and evaluating the effectiveness of quality management of infrastructure processes.