Product quality assurance and consumer voice collection and analysis tools
This work is devoted to the study of problems related to ensuring the quality of the product of a company operating in the field of high-precision positioning, as well as the study of tools for collecting and analyzing the "Voice of the consumer". The research is carried out on the example of a network of differential geodetic stations "Geospider", which is a product of the company "NPP Geomatic" LLC. In the course of the research, the main quality attributes of the network of differential geodetic stations were determined and the tools to improve the quality of the product in question were considered.