ON ESTABLISHING SINGLE REQUIREMENTS FOR THE QUALITY OF FREE LEGAL AID PROVIDED TO CITIZENS AND SECURING CONTROL OF COMPLYING WITH THEM
Legal regulation problems related to establishing requirements for the quality of free legal aid provided to citizens are considered in the paper. It is shown that the problems are of multi-level and multi-faceted nature, therefore filling the gaps in the legal regulation in accordance with the requirements of the federal law is needed to solve them. The development of a draft of methodological recommendations for measuring the quality of free legal aid and controlling the activities of persons providing free legal aid is considered as a necessary practical step. The proposed structure of the methodological recommendations captures: general and specific terms and definitions, a model (requirements) for assessing and ensuring quality, principles and lines for actions to ensure quality, a system of indicators for assessing quality and key measures for ensuring quality, including documenting, measuring, monitoring quality indicators for the provided legal aid and managing claims (complaints).