FEATURES OF ASSESSMENT OF QUALITY OF SERVICES OF MANAGEMENT COMPANIES ON THE BASIS OF DESIGN OF A RATING SYSTEM
In article questions of quality management in services sector on the basis of design of a rating system are considered. The main used criteria for evaluation of quality of services of management companies are analysed. The used criteria reflect not all important aspects of activity of management companies, in particular, any rating does not study convenience of communication channels of management companies and consumers. The systems ofthe chosen criteria are not capable to reflect the valid quality of services reliable and fully. Criteria by which it is necessary to carry out assessment of quality of services of management companies are defined; techniques of collecting and processing of primary information which are used for assessment of quality of services of management companies the author's rating system of assessment of quality of services of management companies is offered. Necessary reference points for further improvement of assessment of quality of services are reflected.