THE INFLUENCE OF INTERNET-BANKING QUALITY ON BANK INCOME ON THE EXAMPLE OF VTB24-ONLINE RECENT RENEWAL
This article considers the development of non-cash operations in Russia and throughout the world, describes the reasons of online banking development such as globalization and the increasing number of internet connected devices. The paper outlines three main internet banking services that can be offered for clients - sites, applications and chatbanking services and states the changes in VTB24 recent renewal and the results got in internet banking rank. The finding of the research is the strong connection between internet banking quality and bank performance.