Using of intelligent systems in the hotel management
The concept of development of the global economy, called "Industry 4.0", is based on the digitalization of the economy. One of the key digital technologies of the "Industry 4.0" concept is the Internet of Things (IoT). The article considers the actual direction of digital transformation of the hotel business, connected with the use of intelligent control systems. Based on the analysis of using of Internet of things and robots by the hotels, a conclusion has been made about the prospects of this direction. The hotels of the future will be able to provide their guests with a truly personalized service, introducing intelligent hotel management systems.