CITIZENS’ INVOLVEMENT IN THE PROCESSES OF MANAGEMENT AND CONTROL
The article analyzes issues related to strengthening interaction between public servants and citizens, which largely depends on the level of citizens' involvement in the processes of management and control. Sociological concepts are considered, the conclusion is made that the concept of "involvement" is considered in the focus of interaction theories - the theoretical and methodological areas of sociology and social psychology, focusing attention on the analysis of social interactions. It is defined that effective (qualitative) social interaction arises only in the case if citizens and civil servants are included in general social situations. The results of the expert sociological research on attracting citizens in participation in the processes of managerial decision-making and rule-making are presented. It is concluded that the social activity of citizens, their involvement in the processes of public administration and control should be combined with competence in matters of governance, law, politics, economy; knowledge of the problems,- interests and needs of citizens; high level of political culture, legal literacy, adherence to democratic values. Expert assessments of the general level of the current state of open discussion by citizens are defined.