PASSENGER TRANSPORT SERVICE QUALITY ASSESSMENT METHOD
In developing the presented methodology for assessing the level of quality of passenger transport services, the authors relied on existing developments in this area, international standards for determining the quality of service, questioning ofpassengers. The main goal of the proposed methodology is to determine the necessary social effect from the functioning of urban passenger transport, as well as the costs that must be incurred to ensure it, and the income that will be received at a given level of service for the population of the city (region). When determining all these indicators, it is necessary to take into account the interests of all participants in the passenger transportation market (municipalities, owners ofprivate motor transport enterprises and passengers). In the framework of the proposed methodology, it is proposed to determine the social effect of the functioning of urban transport through the level of quality of passenger transport services. This indicator should include both the qualitative characteristics ofpassenger service and the level of transport tariffs of different carriers, since for many categories ofpassengers the latter indicator will play a decisive role in choosing the type of vehicle and carrier.