Effectiveness of quality control and quality management in providing medical services to the patients of a specialized hospital
The work in question was performed in the Sverdlovsk Regional Psycho-neurological Hospital for War Veterans. Discussed is setting up an original multi-level system of control and quality management of medical activities on the level of a single medical establishment. Highlighted are the special features of its organization, related to the characteristics of patients of the psychoneurological hospital. Effective functioning of medical assistance quality management system resulted in reduction of medical errors, satisfaction of the patients has improved, which is supported by reliable statistical data.