ANALYSIS OF RISK-FORMING FACTORS FOR MERCHANDISE RETURN IN THE PHARMACEUTICAL PRODUCT MOVEMENT NETWORK
Good global pharmaceutical practices (good distribution practice and good pharmacy practice) operating in the drug movement network were studied. Internal and external risk-forming factors in the processes occurring in the drug delivery network were identified. Using the merchandise returning process as an example, the authors analyzed the potential reasons for returning the supplier the drugs offered by a previous distributor. To analyze the risks of the processes, they proposed to use the Ishikawa (fishbone) diagram recommended by the International Conference on Harmonization documents. The authors revealed the efficiency of brainstorming and defined diagram construction staging. It was concluded that there were potential hazards due to organizational incidents; negative processing tendencies, irrational decisions made under the uncertainties frequently associated with the lack of standardized execution of actions as standard operating procedures. The timely identification of risk factors in all drug movement processes is a key prerequisite for making risk management decisions to minimize potential hazards to the life and health of patients and to the property interests of the subjects of the goods movement network.