FEATURES OF INTRODUCING A QUALITY MANAGEMENT SYSTEM AT A SMALL BUSINESS ENTERPRISE
The study is aimed at identifying the features of the implementation of a quality management system in a small business dedicated to the production of plastic cards. Among the main objectives of the study is to identify common features of small businesses in Russia, to provide a justification for the need to implement a quality management system at the selected enterprise, formed on the basis of the information of the National Standard of the Russian Federation GOST R ISO 9001-2015 (identical to the International Standard ISO 9001:2015 “Quality management systems - Requirements”), as well as an assessment of possible risks associated with the implementation of a quality management system at the selected enterprise. The main purpose of the study is to develop a plan for the implementation of a quality management system at a particular small business that produces plastic cards, taking into account the features and possible risks identified in the course of solving the problems of this study. In conclusion, the article presents the expected results of the implementation of the quality management system at the selected enterprise, taking into account the individual characteristics of this enterprise. The relevance of this study is due to the lack of similar scientific and practical works affecting the scope of the selected enterprise, as well as the need for the enterprise to implement a quality management system in order to improve its performance and to identify potential areas of growth.