FEATURES OF ANALYSIS OF BUSINESS PROCESSES OF THE COMPANY TO IMPROVE EFFICIENCY OF CUSTOMER SERVICE
Currently, the management of any company is based on the automation of the main business processes in order to increase its competitiveness in the market. Of particular practical importance is the modeling of business processes, allowing to reduce costs in the development and implementation of projects to improve or reengineer the company's business processes. As a rule, management supports the use of modern information processing and analysis tools based on information technology. The paper examines the main approaches to modeling business processes and the principles of their analysis on the example of a travel company.