Evaluation of the effectiveness and efficiency of the quality management system of an agricultural enterprise
The article considers the practice of evaluating the effectiveness and efficiency of the quality management system of an agricultural enterprise. In the course of research, the relationship between customer satisfaction and the economic performance of the enterprise was established. The authors conclude that the introduction of a quality management system (QMS) at agricultural enterprises of various forms of ownership, regardless of the number of employees, contributes to an increase in profits, improving the quality of products. The management type is becoming more mobile. In addition, the proposed methods of assessing the effectiveness and efficiency of the QMS will allow to determine the degree of implementation of planned activities and the degree of implementation of planned indicators in the field of quality.