Improving the organization of work of customs authorities with citizens as a condition for improving the efficiency of their activities
The article deals with the problems of improving the organization of the work of customs authorities and ways to solve them, the analysis of the work of customs officers with citizens, a brief description of customs legislation in this area. The data of customs statistics on written and oral complaints and appeals of citizens to the customs service for the period from 2016 to 2020 were studied. Measures are proposed to improve the efficiency of the Federal Customs Service when working with participants in foreign economic activity.