You'd think a famous & expensive place would have great food and great service. Yah, who wudda thunk those things are important to people? I guess the owners of Serendipity 3 just don't care much anymore. \n\nShort version: \nService is below that of a chain-casual dining spot. The food is expensive but cheaply made. I can make wayyyyyyy better stuff at home. Cleanliness is questionable. So if you are reading this... spend your money on a buffett or show. \n\nLong version:\n\nSERVICE:\nWalked past the host who was barely alive. Jeez, you are a cute girl so please smile. I know its hot out, but there is mist and a nice breeze plus its your job. Server was nice but was missing often. \n\nWhy is there a 30 minute wait when there are so many empty tables? Your servers can't handle more then 3 parties of 4 people? Please, management pick up the ball and provide some training and push your employees to be more than they can be. \n\nTook forever with my change too. :P\n\nFOOD: \nLooks nice, tastes fine, but it should have been better!!! \n\n$14 strawberry fields sundae \nyummy cheesecake, STORE BOUGHT strawberry ice cream, atleast there was real whipped cream, cheap strawberry syrup, and one little strawberry. \n$11 oreo frozzzen hot chocolate \nFrozen watery crap with canned whipped topping like a Frappuciono from starbucks you left in the sun for 10 minutes. \n\nDECOR: \nPretty AT FIRST, but looks like they threw this place together cheap. plus CLEAN YOUR TABLES. Stick & the pretty lamp on the table had old marshmellow on it. NASTY! \n\nLeme tell you a secret. if you have water, blender, instant drink mix, and ice you can make these \"FROZZEN HOT CHOCOLATES.\"\nTake two-three heaping table spoons of any of your instant coffee or hot chocolate mix. Maybe add 1 tbsp of sugar if you want it sweeter. Put in blender. Add 8 oz water. Blend. Get a 16 oz cup. Fill with ice. Put in blender. Blend until smooth. TAR-DAR! You just saved $10-11 dollars.