The only reason I give this a two star is purely because the customer service was fantastic. I will say this was a positive I experienced. I contacted Jay via email, and he got back to me very quickly, and his shop staff were very friendly. My cupcakes were not ready at the time I requested to pick them up, which wasn't too big of a deal, as everyone was very apologetic and sincere. Unfortunately the cupcakes themselves were awful. I can say that I have had better tasting cupcakes from Walmart. I ordered a dozen cupcakes, 6 with pink bows, and 6 with blue ties. The decoration did okay, but seemed liked something I could have done myself with some help, but the cupcakes were nearly frozen in the middle, stale, and the icing was hard. This could have been due to the fact that I was suppose to pick up my cupcakes on a Friday, but due to a car accident I was not able to get them until Monday. I did how ever send an email to Jay letting him know this Thursday evening. To me it tasted as if the cupcakes were made several days in advance and left in the walk in frig. Again, 3 of my cupcakes were practically frozen in the middle. I was pretty disappointed as I had heard great things about KAK, and was looking forward to using them in the future for other needs, but I will not be utilizing their services anymore.