Horrible!  Gordon Ramsey would close them down!  Very low standards.  First we ordered Tempura Shrimp & Vegetables, a favorite appetizer of ours.  Both orders came out dripping with oil.  I asked our server, who did not speak good English for some paper napkins.  I individually placed each shrimp or veggie in a paper napkin and gently pressed down on each side hoping I could salvage my order and my husbands.  I went through 3 tri-fold, double layer paper napkins just for my order.  The entire napkin was saturated with oil and the veggies were so limp they flopped when picked up.\n\nMy husband suggested that we just show our server so she could explain to the cook that they were either using oil that was not hot enough or not cooking everything long enough.  She took our orders back to the kitchen to show the cook along with the oil soaked napkins but we were not sure she completely understood the problem as you brought back two new orders that looked just the same.  Not wanting to create a fuss, I tried the napkin trick again which just became soaked with oil again.\n\nI wanted to make the best of it so I cut into one of the three shrimps they give you per order and there was the long \"vein\" (poop sack) running all the way through it.  Then I cut into the middle of the other two shrimp which also had not been cleaned of the poop sacks.  The woman who had seated us came over (hostess?  manager?) and she looked at the shrimp and said \"we take that out always\" (meaning the \"vein\") as if to say that what we were saying was a mirage.  We showed her the \"vein\" up close and she repeated that they always take it out and that what we were seeing wasn't possible (yet there it was!).  We cut open the shrimp all the way and took out the worm-like \"vein\" and let it dangle.  We asked for the $17 or so charge for the two tempura appetizers be removed from the bill since loaded with grease and with uncleaned shrimp.  I'm jumping ahead, but when she later came back with the bill, she had only take one of the two shrimp orders off because she said \"we made them twice.\"  We stood up for ourselves and politely told her that they were inedible and that they prepared them poorly in both cases.  Reluctantly she removed the two appetizers from the bill.  (In case you are nonetheless game to risk trying the tempura, not that the shrimp are almost all batter and that the actual shrimp is long and skinnier than a child's middle finger).\n\nWe then order teppan dinners (cooked on the tabletop).  I ordered filet and lobster.  It comes with Miso soup, salad and shrimp \"appetizer.  We have eater Teppan all over the country.  The Miso soup had a weird taste and was in a cloudy not clear broth like usual.  My filet was small but tender and perfectly cooked.  The fried rice had only a few peas and carrots in it (skimp) and they used a weird garlic butter which changed the flavor I am used too.  The veggies included a few tiny broccoli tops (maybe 5 per serving), shaved dried out carrot rounds that were paper thin, maybe 2 mushrooms, three or four overcooked bean sprouts, a few zucchini sticks and no cabbage.  Again, very skimpy.  The lobster was chewy and had a disturbing smell.  I ate only the steak off my plate (and I *NEVER* complain or send anything back).  The rest of the untouched lobster was about $17 more then the steak alone would have been.  The server noticed I had not touched my lobster but appeared to be done eating.  She sent the same Asian woman over who told us we had to pay for the lobster because she had already taken the two appetizers off the bill (one having nothing to do with the other.\n\nMy husband also noticed that they put the uncooked veggies on the shelf of the cart that the Teppan chef cooks from.  It was directly on the metal shelf (and we saw them reusing the carts without cleaning them).  No platters or even towels were used.  The food was placed right on the shelf's surface.\n\nI give them a \"F\" for food quality and skimpiness and a double F for forcing us to pay $98 for two substandard entrees that were barely touched (which they knew).  You are not gaining anything by wanting food taken off the bill that you never ate.\n\nIf you want GREAT Japanese food & tepan, it is worth the drive to Sappora in Scottsdale.  If you want fair to good  Japanese food & Tepan, go to Benihana at Chandler Mall.  But whatever you do, avoid Han Machi At Alma School & Queen Creek in Chandler!