DO NOT RENT FROM THEM!  SERIOUSLY!!\n\nRecently, I had a painful and horrible experience from them:\n1 - I was quoted online for $32.  I declined coverage but I was charged for collision damage waive fee!  Final total came to $94! \nDecline insurance or not, you still get charge for it!\n\nWhile they're processing my booking, one of the front desk attendants was called in the back office to service another customer.  She came out unhappy and grumbled to the other customer that she was just getting coffee with not an ounce of friendliness in her tone and face!  Nice job, lady!  Very \"professional\" indeed!  \n\n2 - They took my driver's license to make a copy but they never gave it back.\n\n3 - Came back to the rental car to remove those \"extra fees\" (and to retrieve my driver's license) by \"re-writing\" my contract.  While the attendant is processing it, another customer beside me was having the same \"wonderful\" experience as I was!  The other customer was complaining about the extra fees charged.  \n\n4 - Also tried to get my driver license back but the manager at the time was out so the Payless employees couldn't open the office door where they stored my license.  They said she'll be back around 4:30.  The employees said that no one can contact the managers if they're on a meeting (in a different building).  They tried calling but the calls were routed back to them. \nSince I couldn't risk driving without my license, I ended up waiting for the manager to come back more than an hour later (around 5:20 pm).\n\n5 - I checked my Amex (which I used for the car rental) and I saw 4 pending transactions charged by them:\n    i.  $200\n    ii. $200\n    iii. $ 94\n    iv. $ 32\n\nWhat the F!!!!!!  Where in the world did the 2 - $200 charges came from?  And since they charged $32 again when they re-wrote my contract to remove the extra insurance/coverage fees, I didn't see any pending credit transaction to refund the $94!!\n\nI do think the employees are not treated well and respected by the management and the company.  Horrible customer service means horrible work environment, horrible management and horrible company practices (like charging extra fees!).  \n\nWith that said, I will definitely not come back to Payless LV.  If I knew at the time of the reservation that this horrible experience would happen, I would have run the other way as quick as I can.  \n\nHowever, I do want to thank the lady who finally retrieved my driver's license.  She pursued the manager when she arrived to personally get it.