Saving a few $ a day isn't worth the aggravation. \n\nCustomer service is horrible and their rental/return process is too slow. I got the impression that I was interrupting their social time when I needed some help. One guy told me I didn't have a reservation because I missed my 'pick-up' time by a few hours, even though I paid for the week in advance. The manager stepped in and gave me a car. There's your 1 star. Told them my key fob didn't work and they told me to use the key, which was fine with me, except you couldn't manually lock the trunk. Anyone could walk up to the car, press the button, and the trunk would pop open. The shuttle to the airport was sitting there but the driver was not. I had to go into the office twice and ask them to page the driver. And like most other reviews, you do have to take two different shuttles to get from/to the airport. \n\nOverall it was a very bad experience. If it meant saving more than $200 a week I might go back. Maybe. Other than that, I would not rent from them again.