Deplorable...Horrible service. Sucked, big time for me to even consider taking time out of my schedule to write this review. (I never write reviews!)\n\nTried to call in an order and was literally placed on hold for over 15 minutes. I purposely waited patiently thinking, \"Ok, they must be busy. Someone will pick up and courteously ask me to remain on hold for a bit longer.\" NO, didn't happen. Not even once. \n\nI hung up and called right back, and before I could greet her again I was getting ready to be automatically placed on hold again until I yelled out, \"Wait! I've already been on hold for 15 minutes. Can you please just take my order real quick. I know what I want. It's simple.\" Angela said she was the only one there with a line out the door. Well, if she had taken my order over the phone within the first 5 minutes of holding, or told me that they couldn't take phone orders at that time, I could have driven over & had my food within the same time frame that I was placed on hold. She wanted to place me on hold for another 15 minutes until she got her line taken care of. WTH!\n\nThey need to have more cashiers during rush hour or close phone hours during that time. Something has to give in the name of Customer Service. How many orders did they miss by not having someone there to take phone orders only during rush hour, 5pm on a Monday? Many!\n\nAs far as food...\nTried the Atomic Hot, and those are just ridiculously hot for no reason. No flavor...just way beyond habanero spicy, like they picked every possible super spicy herb & said \"Just throw it on there\". Sauce dropped on my arm and literally whelped my skin. Even my finger tips burned from the sauce. o.O No Bueno!\n\nTried the Chile Lime...tastes like they just used Taco Seasonings with a splash of lime. They were okay, but I was in the mood for chicken wings, not tacos. Palette was confused.\n\nI guess the best thing to do is to Keep It Simple...Lemon Pepper & Original Hot...Plus choose a location that has better customer service. Which means, I probably won't be eating Wingstop anytime soon because I'm not driving across town to another location. My hubby's homemade Lemon Pepper & Hot Wings are AWESOME! We just didn't feel like greasing up the kitchen this evening.