We did not experience the poor customer service that other reviews mention. Check in was a breeze at 4:00pm on a Friday! I was preparing myself for the worst and was pleasantly surprised.\n\nWe adjusted a few things in the mini fridge to store our food and had no problem having the charges removed. Just called the front desk. \n\nThe only downside of this trip was the lousy hot water in the shower. I know it's 100+ degrees outside, but I still need a hot shower! Didn't think to call and ask for an adjustment of the temperature. \n \nThe spa was incredible! I had the salt scrub and rose bath followed with an oil application. Amazing! \n\nHotel is as beautiful as everyone else described. Do not let the glamor intimidate you, just enjoy it! I will return and hope to upgrade to a suite next time.