I brought my family & I to the $5 Monday movie special last night. Our movie (\"The Gambler\") was listed to start at 10:30. The movie them randomly started at 10:45 with no previews. 15 more minutes into the movie, it's shuts off then restarts back to the beginning. I go down to the front desk where other people were waiting with similar situations for their movie (some we're waiting 30 minutes for theirs to begin) wanting some sort of explanation or refund. Every single employee was unapologetic & said that they couldn't do anything without the permission of a manager. We all waiting 10-15 minutes for the manager to come to the front & explain to us what was going on. When he came out, he did not acknowledge anyone or at least apologize for the inconvenience on their part. He said nothing. He told one female employee to give us refunds if we wanted them & he left. I was appalled by this service. This is supposed to be one of the better theaters in Vegas!! Another male employee came forward who was not a manger & specifically told me that if I wanted a refund that I would not be able to go back into the theater. In my head I was thinking this is absurd! This was not my fault it was theirs. I am the customer & a simple $20 refund for myself & 3 family members would be ideal. That's the least they could have done. I will never return to this theater again. I will be writing a yelp review as well. The managers name was Jose. Beyond ridiculous :(