My boyfriend wanted to treat me to a nice steak and raved about Strip House in New York and said I would love it if Las Vegas location was same as New York. The waiter was awesome, but when we received our steak, it didn't taste the same. He asked for the steak to be split becasue it was a large cut. I am not a steak eater so I don't know when a cut is bad. His cut was great, but I kept chewing and chewing and eventually I gave him some of my cut to see. He noticed I was struggling, but assumed I was chewing slow. He spit his piece out and asked to speak to the Manager. He let the waiter know how he felt and was disappointed with my cut. They said it was from the same cut, but he disagreed. The Manager approaches and his response to our complaint was highly unprofessional. He comments were uncalled for when situation was explained. He said you ate it so nothing can be done about it even though he was told I wasn't a seasoned steak eater. He lied saying he came from new York location when my boyfriend mentioned names, he was clueless. He was very immature and childish and defensive. His hospitality skills were horrible, customer skills even worse and all he did was remove the side dishes ordered. We were not looking for a free meal, but something to be done to rectify serving a bad cut of steak which was a pretty penny. My boyfriend was outraged at the poor service the Manager gave portrays Strip House to be a place that doesn't care if a patron is satisfied or not. I cannot recommend this location due to his performance and will let the New York location know of our horrible experience in Las Vegas.