This happened about two months ago, but I wasn't on Yelp at the time so I thought I'd share now.\n\nI stopped in at the Petsmart at ChrisTown Mall to return an item I had previously purchased, but that our cats did not like (a freshwater drinking fountain). \n\nHowever, because the item was over $50, the cashier had to call for a manager's approval. Despite the fact that there were supposedly 3 managers on duty, the cashier had to get on the PA 3-4 times and it took 10-12 minutes for one of the managers to come forward. During the time this took, the cashier was becoming extremely agitated - apologizing to me and complaining about the store managers and how lazy they were.\n\nEventually, when the manager walked by, the cashier had to flag her down and she acted as if she was surprised that she was needed. I was tempted to say \"didn't you hear the multiple PA announcements asking for a manager to come to the front?\" but I bit my tongue.\n\nAs the cashier was finally giving my refund, the other two managers came sauntering up the main aisle talking to each other and ignoring everything else.\n\nOverall it was one of the worst examples of customer service I have ever seen and I will not return to this store.