We have been here a couple of times. The first time we had a wonderful time. We both had the NY Strip Steak with trimmings and it was perfect. The waiter was wonderful as well. The second time we came with a purpose which was to see if their Waygu Beef burger was as good as a competitors . The manager had met us at the door and the conversation just lead to the reason for our visit which, of course, he stated that, \"Our's is the best hands down\" which I replied, \"That will be up to us to decide\". What a set-up. We both ordered ours well done with no pink and no bacon. What came to the table was  all but dripping with pink to red juices and two slabs of bacon on them. We were appalled. The waiter quickly came and removed our plates and after what seemed to be 30 minutes we received new food on new plates cooked to our original preferences. All's well that ends well. We will come back again with high hopes that they will do better. Still, they are still good enough to receive 4 stars as one incident doesn't deserve to take away from the overall. They are still a real classy place with great food and service. When they get it right.  ;-)