I had the most amazing quickie facial with Medina. There is a very refined quality to her service, from her impeccable fashion to her utter silence during the facial treatment. I didn't even hear her breathe or sniffle for a half hour. My face felt utterly lulled as she applied each magic potion. The quality of her touch is very soft, sensitive and skilled. This girl has a lucrative career ahead of her.\n\nBy contrast, the front desk staff left a LOT to be desired. I had put on my file specifically that I could not finish my treatments late due to a wedding. My treatments finished 40 minutes late. When I pointed this out upon check out the front desk girl-- garishly over make-upped and rather snitty-- made excuses and did not acknowledge or apologize for this would seriously impacting my wedding preparation time. As a result, I botched my beautiful manicure on 3 fingers, in my rush to get ready.\n\nThe trio of quick treatments should have the manicure in the middle, not the end.\n\nOverall, a great experience, despite the buzz-kill way to end things.