I'll chime in and give this location a ratings boost.  The main thing they have going for them is their drive-thru.  They always seem to move people through really quickly.  The other location down on Chandler Ave always has a much longer line.  They have a nice patio and lots of places to sit inside.\n\nI have never had a poorly made mocha here and the staff has always been very friendly.   I have never had an issue with service when going through the drive-thru and the few times I have gone in they were equally pleasant and efficient. \n\nNot sure what all the hate is for.  If you are on Ray this is a pretty great location.