I have been here three times: early morning New Year's Day, late night after my last grad school paper, and this afternoon after a kettlebell session really killed my traps, and I have had the same great experience every time. A woman welcomes me, I'm shown to the single room on the right (there are also chairs in the main room and a couple's room), she assures me that the massage therapist will adjust pressure according to my needs, and leaves. I have had the same man every time and he's amazing. I don't talk to him because he does everything perfectly - I didn't tell him my traps were sore today, but he definitely spent more time there. It starts with feet in hot water while he works my upper back, then lay down while he works my scalp and shoulders, then arms, then feet and calves with lotion, then flip over for calves, quads, glutes, and back. He always goes for the full hour (unlike other places where part of your time is spent in a 'relaxation room' and undressing/dressing). Take a shower beforehand, wear some comfy pants, and enjoy! It's the perfect inexpensive way to treat yourself!