I have been a customer at Pho Avina for years. What initially led me to patronize this restaurant is the affordable entrees and quick service. Food quality was usually above average - good. Service has never been especially friendly, but at least it was expedient. However, I feel the need to echo the voices of several others who have indicated that the quality of food and service at this restaurant has gone downhill dramatically, to the extent that I am no longer a fan of this establishment.\n\nFirst off, food quality at Pho Avina has been on the decline. Previously delightful entrees are now of mediocre quality. Service has also been on the downward spiral. Pho Avina waiters are definitely still as efficient as ever, but they are not responsive to customer needs. Errors in taking orders are common here, and I cannot count the number of times I have had to remind the waiter to bring an appetizer (usually spring rolls) or drink (boba tea).\n\nTo illustrate an example of bad service combined with bad food, take for example my latest foray with my wife and child to Pho Avina...\n\nIt seldom rains in Phoenix, but when it does, I love to get a bowl of hot Pho. Imagine my disappointment when, rushing in from the pouring rain, I discover that the restaurant is out of beef broth with which to prepare Pho. The restaurant was pretty busy, so I could understand that everyone else probably had the same idea I did. The waiter suggested I try some Pho with chicken broth instead. I decided to order the Chicken Pho from the menu. Wife ordered chicken friend rice. My wife's order came rather quickly, which is normal at this restaurant. Mine took a long time to come, which is odd considering that they usually deliver Pho at the speed of light. When it came, I was hungry and ready to dig in to a steaming hot bowl of delicious Pho... but when I took the first sip of the broth, I almost spat it out. I do not exaggerate when I say that the \"broth\" tasted like hot water with some oil mixed in. There was no chicken flavor, in fact hardly any flavor of any kind. I had my wife try the broth too and she agreed - the broth lacked any flavor. Even adding hoisin sauce to the broth failed to rescue the insipid soup. Normally, I do not like complaining to the management since I rather avoid drama during mealtime, but my wife convinced me to raise this issue up with the management. I told the waiter the problem with my Pho soup. He promised to bring this up to the attention of the management. My wife and I heard discussion emanating from the back kitchen with some recognizable words (\"chicken\", \"broth\", etc... you get the idea). About five minutes later, the elderly lady who seems to run the place comes up to us and apologizes. This could have ended, if not well, at least better. But here was the real kicker. She asked us if we would like another bowl of soup to replace the one that was \"defective.\" Bear in mind that this was at the end of the meal, after my wife and I had finished most of our food. The Pho bowl was absent meat and noodles (I was hungry as I had mentioned, and swallowed the edible parts, leaving the \"soup\" behind), my wife's fried rice was gone, we were both no longer hungry, and we were being offered another bowl of soup. I am assuming she meant without the noodles/other ingredients but we were at this point no longer interested either way, so we said that we were full, but extremely disappointed that the broth tasted like dishwater. At this point, the elderly lady explained that they had a very busy night, and that \"somebody\" had added water to the stock, diluting it, which was the cause of our tasteless soup.\n\nAnd that was that! She walked away. No offer of compensation, or maybe a free bowl of Pho on our next visit, nothing. Also, I should mention that the lady had recognized us as repeat, loyal customers (she said that she knows that we patronize the restaurant all the time).\n\nI want to say that I am not here to bring down any establishment unfairly and I am not one of those particularly fussy customers that demands perfection. I seldom like to complain, unless I feel really unfairly treated. But this level of service is deplorable. If the Pho broth had been reasonably tasty or even slightly bland, I would still have let the issue go. But it was completely devoid of any taste, and to have the manager admit the mistake and offer no compensation of any sort - well let's just say there are two other Vietnamese restaurants within 5 miles of Pho Avina, and I will be bringing my business to the competition in the future.