I've been to this location maybe 20-30 times over the past couple years, and it's always been a dependable place to go. Decent food, decent beer, friendly service, lots of TVs, specials, etc. That was until last night, which was one of the worst experiences I've ever had at any restaurant or bar. I rarely feel the need to take the time out of my day to complain, but this event is deserving. \n\nFirst, lets talk about service. There was a new waitress, and she seemed about as qualified to be a waitress as I am qualified to be a brain surgeon (and trust me, nobody wants me operating on them). She didn't know any of the specials, she got my friend's order wrong (a wrap instead of a sandwich), and she rarely checked in on the table. We sat with empty glasses for most of the night. I honestly don't know how someone like her gets hired. Then, when it came time to pay, we asked for the check to be split. I wish I was exaggerating when I say that it was 25 minutes later when the GM finally came over to claim that their \"screen was freezing\" and they weren't able to split the checks. And this 25 minutes came after another 20 while we were waiting for someone to come back near our table so that we could even ask for the check in the first place. \n\nNow, if those issues weren't already enough, before we ordered, a cockroach started climbing up my friend's leg. We were able to kill it, and notified the waitress who told the GM. He shrugged it off and was actually laughing when he came over to pick the dead roach; he gave no immediate apology or explanation. When my friend's food came out as a wrap instead of a sandwich, already being grossed out by the roach incident, he decided just to send the food back. It wasn't until this happened that the manager finally came over to half-heartedly apologize for the roach, saying that \"they come out when the weather is hot.\" I'm sorry, if his explanation is true, then I should pretty much see roaches at every business and restaurant I go to in the Phoenix area. He offered to buy us a round of drinks, but we declined the offer. \n\nAfter the check splitting problem, the GM told us that he was the new GM (as of 4 days ago) and that we could mention his name the next time we came to get a free appetizer. I can't speak for my friends, but I know that I won't be going back to this establishment. Especially after reading the health inspection reports from the county, I am now not surprised that we encountered the cockroach. The last two inspections have instances of food with no expiration dates or food still in the walk-in that was expired. There were hand-washing violations, and some raw food was too close to other foods. This makes me wonder what dirty, contaminated, or expired food I've eaten at Gallaghers over the last few years. All of this is unfortunate, but the quality of this restaurant has clearly degraded over the past few years. It's pretty clear that this restaurant now does not care about the cleanliness of their establishment or the safety of their customers. Maybe the new GM will turn things around, but given his reactions last night, I highly doubt it.