Don't fall for their timeshare scam!\n\nI received a call a few weeks ago letting me know that I had won a free trip to vegas because I had entered a drawing at the lobster festival. This part is true. I did indeed enter the contest.\n\nThe woman on the phone let me know that it's a 3 day 2 night stay at the Grandview with meal vouchers and a free return trip and $50 free slot play. Sounds good so far. Then they dropped that I would need to attend a 90 minute tour of the resort as an effort for us to get to know the resort so that we can tell people about it. She said the purpose is not to sell the timeshare and that she didn't even work for that area of the company. I would also need to put down a $99 deposit which would be returned to me after I attended the tour. I didn't really have a problem with this. I knew this would still be a sales pitch, but I had no intention of buying a timeshare, so I figured I could just walk around the tour for 90 minutes and then continue with my weekend and get my deposit back. I was a little suspicious of the deposit but i was assured that I would get it back. When i called them back, i was told it would be returned to me within 24 hours of checking in.\n\nA few days before the trip, I finally get my confirmation email basically contradicting what was told to me on the phone. The letter said the tour is actually a 2 hour sales presentation and that the refund would be in the form of a Visa gift card which I would receive after the presentation. I feel like that should've been disclosed up front. And even still, I went along with it.\n\nSo I got to the hotel late friday night. I wasn't able to schedule my tour since the welcome center at the Silverton was closed. Which I knew, because I had called to inform them that I would be coming in late friday and they said it was not a problem. I could schedule the tour Saturday morning. I get to the welcome center first thing Saturday morning and they tell me that all the tours for the day are booked and the next one wouldn't be until Sunday 11am.\n\nProblem #1: I was never told that arriving late would be an issue\nProblem #2: The stated check out time is 10am. So of course I made plans already to leave right after check out. There was no way for me to stay for the 11am Sunday tour.\nProblem #3: They said they overbooked for this weekend. (aka Not My Problem)\nProblem #4: They told me to call the marketing people which is closed on Saturdays.\n\nI called the marketing center at 5pm on Sunday when they were open. Basically they said they couldn't give me my deposit back but weren't able to provide a good reason. For some reason, they can't just credit it back to my card, which makes no sense to me. And they can't mail me the gift card, which also makes no sense to me. They said i have to attend a sales presentation. They had the nerve to at first tell me to drive all the way out to vegas just to attend the presentation.