I did not visit this establishment so please take that into consideration. My review is strictly based on customer service over the phone during my intro call.  This review is for Phillip, the owner.\n\nI relocate every 3-4 yrs and have been to every major city and fortunate to have my tresses coiffed by some of the industry giants (Jose, Christophe, Fred...) to name a few and spent $350+ every 6 weeks for years.  Yes, I was a hair snob but at this point I know what I need from a stylist and not all the best work is the priciest. \n\nAccording to previous reviews on this site it appears Phillip believes himself an artiste and most (not all) great artistes come with attitude. That said, Phillip, you need to train your staff not to repeat what you say if you want to obtain new clients via the promotions you advertise.  \nAnd your promo needs to stipulate: \"A stylist will be assigned to you\".  \n\nAt this point in my life I prefer to bond with a female stylist.  I was told only Phillip does Balayage. No problem, have not had this color treatment in years and I miss it. I asked the very youthful sounding receptionist if it was OK that I have my cut with another stylist and color w/Phillip.  She said \"sure\" and then \"wait, let me check\"...\n\nWhen she came back to the phone (after speaking with her boss) her reply was that \"with the promo, you get who you get\"  and picking your stylist is \"for paying customers\".  Is it just me or is that the epitome of rude?  Not her fault, she just parroted back what he told her.  \n\nI've never used a \"promo coupon\" before but seems everyone does these days so because the 1st cut is usually a disaster I thought I'd take a risk and hopefully be pleasantly surprised (based on some other reviews of Phillip's female counterparts I was hopeful to find a fit) especially since it's not far from my new home. \n\nNeedless to say I'm back to my search and most likely paying full price.  Hair is as much a customer service biz as an artistic endeavor and I hope this serves to educate and causes no harm to any of the other stylists deserved of praise.  I too worked in a salon (front desk) in my early 20's and learned the graceful art of editing the stylists (sometimes awkward) remarks.  Oh well, back to the drawing board...