I bought 2 - 3 oil change/tire rotations deals on Groupon. One for me and one for my son. The first oil change we walked in on a Saturday and waited. It took about 1 1/2 hrs for both cars. I asked them if they rotated the tires on both cars. They said no not on my sons as he never said to. I told them to rotate tires on both. I also asked them if the rotation is part of the Groupon why aren't you automatically doing it? He said because some people don't want it. I said it comes with it and YOU should be verifying then! The second time we came on a Saturday as well - no appointment needed. Again took about 1 hour for both. The third time we came in on a Friday - the guy (RICK) had a cocky attitude. He told us we needed an appt. We told him this is our 3rd time and we never needed it before. As we are talking he is shaking his head basically calling us a liar. He said not as long as I have worked here. We walked out because he was a jerk. My son refused to come back and make good on his 3rd free oil change. But because I am on a tighter budget I had to use mine. So I make an appointment. I come in and this time I made a comment to Rick. He goes, oh ya you guys got all mad an walked out. I told him that he had no right to tell us that we didn't come without an appt the 2 prior times. And there was something else he did that ticked me off but it escapes me. While paying and telling Rick that he shouldn't tell customers they are wrong, the guy standing in line behind me says - ya I used to come on Saturdays to and now they don't do oil changes on Saturdays. You sell all these Groupons and now you don't even do oil changes on Saturdays - really???? I will not do business with again - and my son wouldn't even finish up his Groupons he was so ticked with the customer service Rick gave.