This was our second visit to Joel Robuchon...a huge disappointment.  The first experience, for our anniversary on 9/13 was extraordinarily magnificent (5 stars plus). Everything was perfection, from the gold limousine upon pickup and the best appetizer I have ever eaten of perfectly fried egg on crispy potato topped with caviar to the surprise anniversary cake after dessert was served. We walked away as if we were royalty. The second visit was nothing like the first. It could've been a different restaurant entirely. We went for my sweethearts' birthday on 1/29 of this year. The staff seemed somewhat out of sorts as we could not find our server when we needed to order more wine and finally just asked the busboy to get it when we flagged him down. The egg appetizer did not have caviar and tasted nothing like my previous. When the served the entree, they presented the chicken to me, which In fact was not my entree. The server looked upset and put it back on the tray behind me where we watched it sit for 10 minutes getting cold until they got it sorted out. There was also (no fault of the restaurant just added made more unpleasant) a couple behind us fighting and the man was getting obstreperous and accusing his wife of cheating. Back to the dinner...upon making the reservation I told them of the birthday and there was no acknowledgment, no cake, not even a candle in the souffl\u00e9.  At the end of the meal I asked for the check and the limo to take us back as we were more than ready to leave. After I paid I was told the limo was busy and it would take 20 minutes. It took more than 35. In the interim I requested another car or cab be called so we could return to our hotel and she kept saying that the limo was almost there. All in all it was one of the worst dining experiences I have ever had. \nLesson...do not have expectations of consistency even from the likes of Joel Robuchon. So very disappointing.