We have had my son with dr pham & Dr. Marcello at surprise pediatrics and our experience was nothing but horrible. It takes forever to get an appointment. And because of the way my family was treated two of my close friends have taken their children out of this office as well. My son had been going to surprise pediatrics since he was a newborn. First he was a patient of Dr. Pham. Whom wasn't very friendly and didn't listen to my concerns at all. So we switched to Dr. Marcello. She was more caring and calm and talked to my son and I loved her as a doctor but when it came to time to make an appointment for my sons 9month shots (he also had an ear infection) I was told I couldn't be seen unless I pay for my sons circumcision that had been done 8months ago in full!! $363.00! I was flabbergasted. I told the office aid that I had been making payments and could pay some when I come in as well. &she told me. We cannot see him without payment in full. (I have insurance but of corse this is now considered a \"cosmetic procedure\") so I told her. I don't have that kind of money right now. I lost my job in June. What do I do then?\" And I was told \"take him to urgent care. There is nothing we can do.\" I couldn't believe it! You don't do that to a patient. They are more worried about getting their money than caring for their patients. So I took my son to urgent care and he had a double ear infection and was put on antibiotics and I'm currently looking for another pediatrician so he can get his 9month shots that are now overdue. I wouldn't recommend this office to anyone.