I've been here 4 times within the last year.  The \"customer service\" is atrocious - it's a bunch of high school kids with horrible attitudes that couldn't give a rat's ass as to what you receive or how you receive it.  Never mind the fact that you're paying a \"premium\" to shop at Michael's - you'll be treated as though you were buying food/custard from a subpar place.\n\nThe food is laughable.  Greasy, small portions, and horribly over priced when you factor in the value and service.\n\nLooking for \"custard\"?  Look elsewhere.  The stuff here is rock hard when compared to what one might expect from a creamy, smooth, uber-sweet traditional frozen custard.  You'll be better served hitting the nearby gas station for a pint of deep-frozen Blue Bell.  And you'll save a few bucks while suffering much less attitude from the punks that work here.\n\nLooking for a \"premium sundae?\"  HA!\n\nWe've ordered the \"P.B. Fudge Cake\" sundae on three occasions.  What would you expect from the \"Peanut Butter Fudge Cake Sundae?\"  Do you envision layers of creamy custard with ribbons of peanut butter and fudge, and maybe a hint of fresh baked cake?\n\nWell... sorry.  What you'll get is a scoop of hard-packed chocolate ice cream, a splat of luke-warm pre-made \"fudge\" sauce, and a straight-from-the-wrapper Little Debbie-like \"brownie\" thingy.  And it's only $5!!\n\n\nI'm not a fan.