I have been going to Gino's on state street  for more than twenty years.  I can tell you that at this point in time I will never go back. I called in an order to be picked up and I asked to substitute a few pieces of garlic bread in place of the French fries that came with the sandwich I ordered.  I could not believe that they flat out refused to do that for me.  They would take the fries off of the order since I didn't want them, but wouldn't give me a few pieces of garlic bread in its place. But they would still be charging me for the fries. I have to go back and remind you that I have patronized Gino's for over twenty years. The person that I talked to was Jennifer. If she worked for me she would no longer have a job. So we went back and forth with Jennifer regarding this issue and how petty this was regarding my request as I was also going to order about $40.00 worth of food to go. She said it was there policy of NO Substitutions!  I cannot believe that they would treat me like that over such a small request. I also cannot believe that they would let a $40.00 takeout order walk out over something so petty. I have found over the last two years the food quality and menu choices were going down. I still went back. But after this, I will never go back. There are plenty of other restaurants  I can go and patronize.