We stayed at the Palms and had the concierge reserve 2 seats for us on this shuttle to take us to the airport. We waited  about 40 minutes from the time they were supposed to pick us up and they were not there. We had the hotel call them and they said they were on their way but another 20 minutes later we were still there waiting. At this point so as to not miss our flight we took a cab. The cab ride from the Palms to the Airport was $20, the shuttle was supposed to be $9 per person ($18 for two people). We paid only $2 more for a comfortable cab ride. Take a cab it is cheaper and more secure. This company NEVER showed up to pick us up!!!!