ONE STAR. That's right. \n\nThe one star is NOT for the donuts or the coffee...because it RULES! The one star is for the terrible terrible TERRIBLE service that I receive every.Single.Time.I go here. \n\nThis location is right down the street from my house and is on my way to work. So I stop in at least once a week. I only go here because its the only DD near my house and on my route to work. That's it. \n\nEvery time I place an order they cut me off while I am still talking. I order a medium skim milk latte with hazelnut and one splenda. I will start to stay medium latte and they cut me off, \"do you want it hot\" yes a hot latte with skim milk annnd...\"Do you want any flavor in it?\"...yes I was just trying to say with hazelnut annnd..\"Do you want any sweetner?\"...gah,,,yes with one splenda. \n\nIf they would just SHUT UP AND LISTEN I would answer all their questions in my order. I don't talk slow or with a speech impediment, so its not like these questions need to be drawn out of me, I am literally speaking and they are talking over me. I HATE THAT. \n\nThen you get to the window. They give me my drink, And I also always get a french crueler (LOVE THEM). They never ever give you a napkin. I had no idea there was a shortage of napkins. I always have to ask (more like shout, as the girl is always walking away from the window before I can barely grab the bag from her) They act as if I am putting them out by asking for a napkin. \n\nAnd if you get an iced drink...you have to ask for a straw. WTH Dunkin D!?!!? \n\nMy latte is always perfect and my french crueler is always a dream...but the service here is lacking in so many ways its frustrating. \n\nPlease step it up Dunkin Donuts.