I've never reviewed a Starbucks previously because, to date,I haven't needed to.  They are fairly consistent in delivering quick friendly service.  My experience at this store forced a review.  I walked into a store with two ladies ordering a drink and snack.  The guy at the counter proceeded to chatter relentlessly with them allowing a large line to form while he made small talk completely oblivious to my 10 minute wait and the forming line.  I am typically patient and quickly moved on to placing my order.  He then messed up my order.  I patiently informed him of this.  He tried again, asking my name and then called me by the wrong name with no real concern about getting it right....J-A-M-E-S....sound it out, not too hard.  Got past this to await my order.....wrong size.  Asked the apathetic/indifferent drink maker and she asked if I had a receipt....really?, my receipt?  I kept thinking maybe I'm on that show \"punked\".  Sadly no such luck.  This was an all too real example of how not provide customer service.  It would have made a perfect training video for any company trying to show examples of bad service.