I have always been satisfied with their food, however, the service was unacceptable during my last visit. I've never had their salad before so I asked the cashier what type of dressing was on it and all he could say was \"Uh, I don't know. It's homemade.\" I asked what flavor it was and again, he said he didn't know so he asked the other cashier next to him and she said the exact same thing, just that it was homemade. The customer next to me had to tell me, but that wasn't that big of a deal. So as I was ordering, the cashier proceeds to blatantly throw the tip jar right in front of me, which was honestly insulting and rude. The guy next to me had change so he threw it in the jar, but neither worker said \"thank you.\" Once I was given my food, I was getting it to go and thank goodness I checked because he forgot my salad. I went back in to ask for it and I know people make mistakes but he never apologized for forgetting food that I paid for and just handed it to me without saying anything. Funny enough, the same exact thing happened to another customer while I was there. This experience was upsetting because the food is great but the staff needs to be friendlier and more attentive. There are several other teriyaki restaurants that have great food AND great service.