I'm a big fan of 24 hr fitness but I have to give this particular location a 1 star. Me and my wife came in to get my wife a free pass since I have it in my membership but one of the staff that was working in the front desk was very rude. Her name is Terry, and she said that I can't get my wife a pass. She also said just because I have a guest pass in my membership I can bring anyone to the gym. She was charging me $10 to get my wife a 1 day pass which it should be free since it's in my membership. This really ruined my morning and just decided to leave. 24 hour fitness is a very nice gym but if they will be having staff like that I would rather switch gyms and have a friendly gym staff environment.