This place is promoted as a 3-star hotel.  All hotels are not the same.  All cities are not the same.  When traveling from one region of the country into another adjust your expectations accordingly.  If you are coming from the NY or SF/LA area into Charlotte then your expectations for a 3 star hotel according to the ratings need to be adjusted.  This hotel is billed on-line as a 3 star hotel.  It is a 2 star hotel at best.\n\nThe staff is friendly, helpful and very accommodating.  The hotel itself is in need of a serious upgrade to make it to 3 stars.  The walls in the room show signs of serious water damage with cracks in the plaster and peeling paint and wallpaper.  The TV is outdated and old.  The number of channels is limited.  The plumbing system needs some serious attention.  There were two temperatures...freezing cold or scalding hot.  The medium temperature selection resulted in a water flow akin to a trickle.  With other hotels in the same 3-star category such as the Hilton, Hyatt and other top names downtown, don't get suckered into this location by the airport.