I hate to give bad reviews but feel they are warranted when you go to a nice restaurant and they severely under deliver. I was in town for a business meeting and was given the obligation to select a restaurant. I have always heard great things about the  Batali restaurants and thought this would be a great place to take clients and potential business. UNTIL, we sat for two hours waiting to be served, while their entire staff stood at the hostess stand conversing. After a potential client we have been working on for years suggested he would say his goodbyes and go have dinner with another group, I knew I had to share the experience. \n\nFYI.... We sat done for dinner at 8:45 and were served after numerous complaints at 11:02. We were also the only people in the restaurant, so they may still have a few good reviews and the food was good. But there had to be some underlined reason why no one else was in there.