We have been to 4 of their locations (3 in Phoenix & the one in Flagstaff).  The food is great and is usually fast and consistent.  For this review, let's focus on the Scottsdale/Shea location.  They were busy, as usual, but...\n\nWe waited 8+ minutes for the server to ask if we wanted drinks because she was at the table next to us the entire time talking about her personal life with some customers.  (She grew up in South Africa with her family and I think a twin sister until she was 9 and misses it terribly...)  When we wanted a refill, my husband (after a 15 min wait with no one coming to our table) got up and went to the bartender for refills.  She said she wasn't allowed to (direct quote).  The hummus came out as a large, we asked for a small.  If you have been here before, you know it usually takes 5-8 minutes for hummus.  We waited closer to 20 and then another 15 for our meal of a beef gyro and the spicy chicken wrap.  My beef gyro came out and it was disgusting.  The meat was crusty and dry.  I couldn't eat it even though I was starving.  The server brought the manager over to talk to us.  We should have taken that opportunity to let her in on everything, but we were too hungry and frustrated at this point and potentially not thinking clearly.  She comped the humus (was not necessary, for the record) and my meal  and then disappeared.  \n\nAnother 20 minutes goes by, my hubby is done eating, we still don't have refills and just want to leave.  We had to get up and go find the manager so she could run our card.  This whole lunch took WAY over an hour and I left hungry and frustrated.  We have been to this location before but never had such poor service.  We probably won't be back to this location.