I stayed at the Venetian a couple years ago.  Paid about $300/night for 3 nights.\n\nThe hotel itself is incredible - which earned it the extra star.\n\nThey didn't have our specially requested non-smoking room ready - said we'd HAVE to take a smoker.  When pressed, they said they could have one ready in a couple hours.  OK.  Leave the luggage and hit the town.  Upon return, after waiting another hour, they can't find our luggage.  we have to go with them into the basement to help them look for it.  Finally found it - no apologies, no manager explanation, nothing.  When asked to speak with a manager, they said they'd have one call.  Did they?  No.  Sent them a fax to have a manager call.  Did they?  No.  Maybe if I were a high-roller.....