This review saddens me as I really am a supporter of locally owned business but this place appears to be poorly managed. I say that under the assumption the owners are unaware that their sales people drive customers out the door. Having read other reviews I'm aware now that my experiences aren't entirely unique. I love the selection and the historic location but can't seem to get any competent customer service! I play woodwinds and have been in on several, even multiple occasions to look at and try to buy instruments. I own (3) professional level instruments worth many thousands of dollars now and am shopping for a fourth. Each time I've ended up purchasing elsewhere and it looks the same way today. Surprisingly, I keep wanting to believe that past service wasn't indicative of the store. I truly don't want to have to travel to buy my instruments! I called today about buying a \"professional\" level saxophone and was directed to an employee who seemed more concerned that I come in to the store at a time when he was there instead of answering my questions over the phone. When I was asking about Cannonball Saxophones, I was assured they still sell them. The employee, however,  started suggesting I rent or buy the student model.  I've been playing other wind instruments for years now and have a rough idea of what I'm looking for and am sure I'll stick with the instrument. The manufacturer's website even indicates the student instrument this individual recommended has \"key work set closer together to accommodate smaller hands\" a feature that as an adult doesn't appeal to me nor my stated needs. It is unfortunate that in a city this size there doesn't appear to be a competent retailer of musical instruments. It appears I'll be traveling to Tucson to Instrument Music where I had to go to get good service in the past. At least Richard, the manager at Instrumental Music, is neither condescending nor deaf to his customers stated desires. Given the size, inventory and history of this music center I am continually disappointed by their lack of customer focus. I would truly have enjoyed having a good relationship with this store but they've now lost over $10,000 in business from me and I wonder why I keep trying them. In this case, the manufacturer has lost a customer as well as I believe this is their only retailer in the valley.