I have been coming here for over 3 years, and recently cancelled my membership. I wrote the owner a long email, you would think he would take the time to reach out and make things right. That didn't happen. The yoga studio is not what it once was. It's dirty, the lights in the shower don't work, the cleaning crew is gone, something is always broken, or being worked on, It's just too much. The turnover with staff is high. The whole Ora as a whole is off. It just doesn't feel the same. The only person that can refund, or handle your membership is the owner. WHICH btw is the rudest, most unprofessional person I've ever encountered in my life. I've never met someone that treats the patrons and staff of this business so poorly, as if we owe him something. I'm sure it's partly because of us that your doors stay open. You can read my boyfriend Roy G. Review, it explains enough. I'm giving 2 stars ONLY FOR the instructors. they are the heartbeat of the studio and it's not there fault they have a boss that doesn't know what he's doing.