When the Wynn first opened, we LOVED it.  It was laid out like Bellagio and the service was equal to the Bellagio.  (Can you tell that the Bellagio was our benchmark for quality?)  We had decided to switch allegiance.  \n\nThe economy being as it has been, we took 4 long years before we returned to Las Vegas.  We started our gambling at the Bellagio and it was as lovely as I remembered.  We went to the Wynn with excitement....but it didn't last.\n\nThe video blackjack machines were not setup to double down or split.  We were told that we could turn on our service light and a floor manager would come to reset them.  (This is actually something we've done many times before at both hotels).  Normally, it takes just a few minutes to get service.  This time, it took 25 minutes (and we saw 3 managers walk right by).  We decided to leave.  I wanted to give feedback to a manager about our experience.  Two were there and they could not have cared less.  \n\nSometimes places get busy (that was not the case this time) and I understand, but when a customer gives you negative feedback, most businesses respond immediately with apologies and concern.  Businesses can please their customers several times to keep them coming back... but it only takes ONE bad experience to lose a customer forever.