I love Boston Market. The food is warm and it hits the spot when you want a good dinner. It's not fine food of course, but you know what, I'm a simple man. It's good.\n\nThe reason for my one star review, was because of their service. I just got back from a trip, so I figured I'd take 5 minutes to write about it real quick while it's fresh in my head and I'm eating their food.\n\nI ordered online to take it out. It's a late night here at work, and this Boston Market is just down the street from the office, so I got me and the team some dinner. It said it would be ready at 7:18 pm when I was checking out my order online on the website, so about 20 minutes. Nothing too hard, 20 minutes is fine. Cool.\n\nWhen I arrive there, I tell them I'm picking up my order. Everyone up front and in the kitchen looked like they were in training. All in their young 20's, maybe late teens. All seemed to be struggling to organize the couple of orders they had. 3 people were there, counting me. 3-4 people were on the line making the dinner plates. The cashier printed out my receipt, makes a mistake, asks for my receipt back, and etc.\n\nThen he says, \"Okay, we'll get this made for you right now.\"\n\n...Huh? So I ordered online for nothing or something?\n\nI waited about another 15-20 minutes. Order was finally ready. I take it back to the office five minutes away. I eat the first bite, the vegetables and meat were sort of cold. Like room temperature at best.\n\nI don't blame the kids up there working. They were doing their best, they weren't joking around, they just seem overwhelmed and learning. I blame the manager for putting them all up there. Horrible decision. Horrible service. And to end it all, when I got back and handed out dinner to everyone, I realized I forgot drinks. I admit, that was probably all my fault though. They said \"You're good to go\" when my order was finally ready, and I just took it and left. \n\nI paid for those drinks but you know what? I didn't care anymore. Too frustrated.