I walked in without an appointment, they were very busy, so I stood in the entry way for several minutes before being greeted. Once an associate finally said hello, I asked about the wait for a mani-pedi and she said it would be a half an hour. So I said okay, I'd wait. They put me in a pedicure chair to soak about 15 minutes into my wait; when she asked how the water was, I said it could be warmer; she said when it's busy they don't really have hot water. (strike one) After starting my soak, I waited another 60 minutes before anyone started my services. (strike two). The mani and pedi themselves were okay; no great massage, okay lotion, okay nail shaping. The very next day though, my nails are almost all chipped; and I didn't do anything to them; I came home, made dinner and read a book! (strike three) \n\nI won't be going back; they were okay priced if every other place on the planet closed and I had to have a pedi, I'd think about it, but there are too many other choices.