On Sunday, October 21 at 4pm I arrived at the FastMed in Mesa on Val Vista and University.  I was suffering with back pain and it was difficult to stand or walk.  As I was given the paper to sign in I told Jay that I didn't have my insurance card from Aetna but my card was visible on my smartphone via Aetna's app.  He stated that wasn't valid and he would need someone to fax a copy to him.  I asked to see the supervisor and he stated that there was no supervisor.  A call to Aetna would not suffice for him either.  No card no service seemed to be his mantra.\n\nSo I was turned away from medical help and had to find another facility which I did.  The front desk at another facility had no problem copying the information from my smart phone.  I was diagnosed with back spasms, treated, and given prescriptions,  At the pharmacy, the staff again had no issue using my smartphone data either.\n\nI find it unconscionable that a medical facility turned away a patient in obvious pain over a smartphone issue.  Does FastMed have such a policy?  If so, what is the difference between copying numbers from a card, from a fax, or from a smartphone. \nInexcusable.  That's a mild way of evaluating your business's actions that afternoon.