I bought 4 mountain bikes and a Thule bike rack. Sales person was helpful generally though he never explained that the bike rack is not designed for mountain bikes, nor that any separate part could be purchased and attached to the bikes to get them to fit. I could only fit 3 of the 4 bikes on the rack, and even they were almost impossible to hang. On way back from trip, I could not fit 4th bike on the rack so I tried to tie it on top of the rack on one side. It fell as the car was on the highway. I brought it in today and ask them to see what they could do to repair the fallen bike or replace the rack for one that works with the bikes. The store manager said he would consider replacing the rack initially and later declined that and said the broken bike was my problem to fix. Never will go there again.