Plain & Simple- do not use this service. We bought a round-trip at the airport. The drop off was fine. However, when I made reservations for our pick-up back to the airport, the reservations person neglected to inform us that the pickup site was in the back of our hotel. So after waiting in the front, I finally called and that's when they told me to go to the back and that we could catch the 6:15 shuttle. By the time we get to the back it's not even 6:10. After waiting till 6:20 we call again. They inform us that the 6:15 shuttle had arrived early and left already, knowing full well that we were scheduled to be on it since we just spoke minutes earlier. Had to take a taxi at a cost of $30 to the airport. Barely made our flight on time. Horrible way to end a great week in Vegas. There are many choices for shuttles, choose another one.