I googled  Chicago style pizza wondering if maybe I had a misunderstanding when I ordered the pizza from here. We had ordered he \"double crust\" pizza thinking that would be a sufficient amount of crust but when the pizza came out it was nothing more than a large 16\" cracker smothered in sauce and cheese What i can say is they were very nice in response to our reaction and offered it for free, which I appreciate (thus the extra star) If I rated just customer service I would go with 5 stars