I've stayed at Hiltons for years. Why did I not listen to my wife or read Yelp ahead of time on this one? This might be the worst run Hilton property, certainly for a 4-star hotel. Yelp reviewers got it right - terrible management, service.\n\nIssue 1 - Luggage\n\nWhen I checked in just after 6pm, the valet offered to take our bags. I explained that I had dinner reservations and asked if the bags would be in the rooms before 6:45pm. The answer was yes. At the front desk, the attendant offered to call in my room #s to valet for me. Again I explained that we needed them there well before 7pm.\n\nAt 6:50pm we had to leave for dinner, without the desired change of clothes. I stopped by the front desk and asked them to make sure the bags got to the room while we were gone. I got an initial answer that hotel policy was that we had to be there for the bags to be delivered, but I explained this was not acceptable due to the hotel not delivering them on time in the first place.\n\nWhen we returned from dinner after 9:00pm, no bags. I went to the front desk and asked to talk to the manager. I then had to wait for over 10 minutes while they found the manager. I explained my frustration. I then went down to the valet and grabbed my bags myself and took them upstairs.\n\nIssue 2 - Sofa Bed\n\nI booked the room for more than 2 people, so first of all, they should have known to have the bedding ready for the sofa bed. It was not ready. When I talked to the front desk at 6:50pm, I also asked them to send up the bedding (sheets, blankets, etc). When I got back after 9:00pm, no bedding. 30 minutes later, someone showed up with bedding. When we opened the sofa bed, there were dirty sheets on the sofa bed.\n\nAfter setting up the bed for my exhausted family, I have to say that the sofa bed was in the worst shape of any sofa bed I have seen in 20 years of business and family travel. This is a ridiculous situation. \n\nIssue 3 - HHonors Amenities\n\nI travel using Hilton partially for the amenities for diamond members. This includes small items such as 2 water bottles in the room. There were none.\n\nIssue 4 - Room Keys\n\nI reserved two rooms. When my in-laws went to their room 2001, the key did not work. It took over 20 minutes for someone to come up and help them into their room.\n\nIssue 5 - Maintenance\n\nShower head in my room broken, would only point down. Electrical outlets in my in-laws room broken, couldn't charge phone or electric toothbrush.\n\nTheir response\n\nThey took $50 of both rooms that cost almost $200 each, after significant complaints, and gave me 10,000 HHonors points. This is after arguing with me.\n\nSTAY AWAY!!