We shopped around online to see what options were available for off site parking for our trip and this place seemed like it would be a decent spot.  We booked a covered parking spot online and printed our reservation.  \n\nDriving in we asked the attendant in the front booth about the reservation and she said to \"park anywhere that was open,\" so we explained that we had paid for covered parking and she said to just go ahead.  So we drove over to the covered area and picked a spot.  The shuttle bus driver was nice enough to swing by and pick us up as we were walking down with our stuff to the pick up area.  He asked us where we parked and we showed him.  He then explained that we would need to put a special pass on the dash to show we paid for covered parking - which the front attendant should have given us.  He helped us to secure that ticket and we were dropped at the airport shortly after.\n\nThe way back to the car was a disaster.  We approached the shuttle in the designated area, and it was already full, but the driver let us know that another was on its way in 2 minutes. The next driver passes us right on by and goes about ten car lengths up to another area completely - obviously they don't communicate where they left people standing when one bus leaves people.  One of the gentlemen standing next to us went down to the driver to explain we were all waiting at the other end, so the driver made the loop (add another 7-10 minutes for that to happen).  \n\nWe make it to the lot and the driver assumed we were all together, so he drives the four of us back to the end of the lot and asks my fiancee to start unloading the other people's stuff, which we had already told him when he asked us to load it at the airport, that it wasn't our stuff.  So, we explained again that we were not together, so he said \"Oh, well I would have dropped you up front where your car was if I had known.\"  We had already told him at least twice, but he hadn't listened.\n\nFinally, he drops us at our car 45 minutes after we arrived at that first shuttle bus back at the airport.  To add to the wait, we drove up to the attendant at the booth to leave, and she ignored us for a solid 5 minutes while she texted on her phone.  When she did open the window all she said was \"ticket\" and then after a second or two \"your total is $___\" without any other words.  Not the friendliest person ever.\n\nOverall: C-\nWe have another trip coming up and I doubt we will reuse this service. The first shuttle driver was the only saving grace here.