My husband and I live less then 5 minutes away from the theater in Scottsdale, AZ and decided to finally try it out. Both of us were unfamiliar with the theater and all we knew was dinner was served with a movie. We went to the ticket counter and approached the desk. The two girls that were there kept their conversation going until I finally said \"Hi, is this where we go for tickets?\" The girl literally sighed and said \"Yes, have you been here before?\". After explaining to her this was our first time and we wanted to see Frozen at 6:40PM she produced a little screen with seats and told us to pick two. There was a difference in the seats and when we asked how it was set up, she sighed again and went through the speech she much have to go through often, but we were still unclear on the difference between the seats. This was the last thing she said to us. I asked her which was more popular and easy to eat dinner at. This time she didn't reply at all and just stared down at her screen responding to the other girl who was still chatting with her. We picked seats, handed over the credit card (only knowing the price from viewing the total on the register) and got the tickets from her and that was the end of our ticket counter experience. No \"Thanks have a good night\" Or \"Take your tickets to the theater\" or anything else explaining whats next. We walked around for a few seconds and figured to just go to the man standing near the entrance to the screens, he was very friendly and asked if we had been here before. He took our tickets and after that we had a fun time. The food was OK and they had the 2 for $25 combo so it was affordable. But after the experience with the ticker counter, I wouldn't say I would return or recommend this theater.