I frequent PF Changs all the time. \nI had some guests coming in from Denmark and thought it would be great to take them here.\nWaited a long time 25 min to be seated on a week night and then when we were ....it took another 10 mins for the server to get there.\nWith a couple of other issues , I then went to the MANAGER on DUTY\nJONELLE. \nI told her that I could have taken my guests anywhere and brought them to PF's. And I was embarrassed by the service, etc. and that it was substandard that evening. \nShe got offended and started giving excuses instead of simply listening and saying she appreciated it and would handle it.\nShe made me out to be the Bad guy.\nI hope that upper management sees this so they can counsel her.