Talk about lack of customer service.  I called ahead and reserved a car for $24.99 for a customer of mine to drive while we performed some work for him.  I told the customer to put it on his credit card and I would reimburse him for it.  He brought the bill in and it was for $34.99.  I called and said there must have been a mistake.  The branch manager told me that she would get back to me within 2 days.  No call back.  I called and they told me tough, no refund, and I would have to get it from the customer.  Enterprise does not follow through on their agreements, even if they are the ones screw up.  Too bad.