I am so so so glad that I am no longer in the care of this Family Practice office. Each time I would go in for an appointment they were running hours, I'm talking 2+ hours behind. Once I was late less than 10 minutes and they threw a fit. \nNow that I live out of state, all I'm trying to do is get a copy of my records. It seems to be rocket science to them. On hold for over 20 minutes with an intermitten \"thanks for holding how can I you?\" from different people. This is INSANE!  \n\nWhen I finally get somone on the phone I'm asked if I need all my records. I said yes. So they tell me since I need my whole medical record, it cost $10 to get my records on a CD. I went there twice. I can't imagine my records being more than a couple pages. I asked if for the $10 I can get my son's on the same CD. Nope. We were both there a total of 4 times - combined. This place is so completely disorganized and the front office staff is completely aloof to the patient's needs.\n\n If I moved back to Mesa and this was the last medical office on earth, I would go die  in the gutter. I wish I could take the one star I had to give them, to write the review, back. They don't even deserve that!