Extremely disappointed with the service I received today. For being a Sunday and being prime lunch time there were only about 2-3 people ahead of us when we got to the tortilla press yet not one person greeted us when we entered the building, not even the manager who was working on the line. Then when we did get to the line we received no greeting other then 'what can I get for you.' Then was denied my request for a specific item that has been receiving A LOT of attention. I had requested a quesadilla and a burrito and was going to request that my burrito was wrapped with the quesadilla. Commonly being referred to as a 'quesaritto.'\n\nThe tortilla press worker didn't consult any other staff and did not take into consideration that there wasn't more then three people behind us. The entire mood of the restraint was actually quite dull. The only person who seemed to be in any type of friendliness was the girl working at the salsa station and even that was minimal. There was NOTHING exceptional or anything near the expectations that I have usually received for a chipotle visit. For the tortilla press girl to refuse my request like that was infuriating and to have an excuse such as 'we don't do that during certain hours' is ludicrous. If I were to visit ANY other establishment and request something off of their 'secret' menu I would never be denied. \n\nNeedless to say I am utterly disappointed with the entire visit and will also be posting said review on Yelp. I hope when I call into the store that they have a better explanation for why I was denied my request since this was the one thing I visited the store for today. \n\nAlso, for the individual just standing in plain site in a baseball cap and street clothes was the icing in the cake for me. I won't be returning to this location ever. \n\nOnly reason I'm giving this is a two star is because I still love the food.