I took my kids for dinner tonight. They ordered their meals and I ordered a Baja salad. They gave me my kids' food and the cashier told me they were just waiting on the chili for my salad. I went and sat down with my kids. I went back up ten minutes later to see where the rest of my order was. The cashier told me he had to have the chili checked. He yelled back for someone to check the chili. Someone in the back yelled they couldn't check it and stated they were too busy to check it. The cashier told me he would have someone check the chili in a few minutes so I stood there for another five minutes waiting. Someone then finally checked the chili and said it wasn't ready yet. By this time, my kids had finished their meals and were eating their Frosties. At that point, I told them to take the salad off my order. The cashier called the manager over and told her he needed a refund. She asked him, \"Why do we need a refund?\" The cashier told her the chili wasn't ready for the salad. The manager handed the cashier the keys. He then told her I don't need the keys. It's on a card. (I used my debit card.) At that point, she got very angry, slammed down whatever it was she was doing and came over to do the refund. She was rude and obviously VERY angry. In fact, it seemed that every single employee there was in a terrible mood. I understand people have bad days, but there is absolutely no excuse for every person in there to be treating the customer like they are an inconvenience. If it is so inconvenient for them to serve me my food, I'll be happy to take my business elsewhere. In fact, I left there and went down the road to Quiznos for my dinner. The real slap in the face to me was the fact that there is a banner hanging up on their wall stating \"Customers are #1\".