I tried to let some time pass so I would be more even handed.\n\nMy experience with MGM was atrocious.  We were lucky (?) to get one of the newly remodeled rooms, and it really is nicely designed and furnished.  The room was HUGE, the bathroom was HUGE, and everything looked really nice.  When the lights were working.\n\nThe bathroom lights had something wrong with the wiring, as they would trip out from time to time.  After being off for a while (cooling down) they would work again.  You can see how this causes trouble when maintenance tries to fix it.  They come when we're out, say the lights work fine.  We get back, have them on for 20 minutes while getting ready and POOF.  Awesome.  The patronizing little notes about resetting the outlet really helped.\n\nSort of on a tangent, but I don't like staying in a fancy schmancy hotel and finding random garbage in the drawers.  Ew.  What else wasn't cleaned?\n\nAnd, the kicker.  The night we got to town, fiance was at another casino playing cards, and I was tired.  I head up to the room, try my key, and nothing is working.  I am tired, I am in heels, grrrrrrrrr.  So down to the desk I go.  It's hell in a handbasket getting them to believe I actually have a key to a room since my name isn't on the reservation (although I can tell them the name, credit card info, address, etc.).  Finally they believe me, then say \"that room checked out.\"  I'm sorry lady, but no, we didn't check out.  This woman legitimately looked me in the eye and said \"that room checked in and out today.\"  What?  Do you see the reservation?  It is not for four hours.  She finally gets some information from someone else, and tells me I have to go wait for security to let me into the room.  I also have to tell them where they can find something with my name on it in the room.  I can't describe what's in the room, what our luggage looks like, what sort of clothes/knickknacks are lying around, no.  Something with my name on it.  Of course I have my purse and ID with me so... what?  Thank goodness I checked a bag with my name on the tag, because if not I would've been abandoned in the hallway.\n\nNice job, MGM.