First time trying this place and I doubt I will return, which is unfortunate because they have potential, but the employees and management leave a lot to be desired. Here's a recap of my experience: \n1. Went without food or drink for 20 minutes at the bar. Literally had to get up and move to the other side of the bar to be served because the bartender was ignoring all 4 of us. \n2. The winter fun pass sounds like a good deal, but is a total rip off. They say it is unlimited bowling, laser tag and billiards. What they don't tell you is that if there is a wait, which is pretty much guaranteed, you only get an hour on the bowling lanes at a time. Then when you go try to get on the list again, it is another 2 hours before you can play. We arrived at 6, didn't get to bowl until 7:15 and only got to play one game. Went to get on the list again and told we had to wait until 10:45! Even the employee I was complaining to said the Winter Fun Pass was a total rip off. I wish we could all get our money back. \n3. Laser Tag lines are a joke, 2 hour wait to play, but a lot of people sign up and don't come back. They don't have a way to track that though, so a lot of sessions of the game are at less than capacity due to the no-shows. They should utilize the same buzzers that they use for bowling to minimize this. \n4. Complained to management twice and they didn't make it right. If the same person asks to speak to a manager twice you think that something would be done from a customer satisfaction perspective, but my concerns fell on deaf ears.  The manager didn't even introduce himself to me, he just walked up and asked if I had a question.  I asked if he was the manager and he said yes and then I explained my concerns and how I felt we were being taken advantage of with the Winter Fun Pass.  Obviously our business wasn't important enough to him, so we will go somewhere else in the future.  \n\nTo summarize - save your money and avoid this place.