RUDE!  Ruined my daughters brand new prom dress!  Snagged it then tried to get snags out with hot iron/steam but now the dress has oil like stains all over it.  My daughter has been crying for days and we may have to buy a new dress and prom is in 4 days.  Lady wouldn't come out to talk to us, she's hiding from us and she took our money and won't return it.  DO NOT USE THIS TAILOR