My wife considered using this company for our home warranty since she had used them before when she had her own house. She contacted the office and they scheduled a home inspection but not before requiring a $200 payment which would be the scheduled payment. A while later, a gentleman showed up and inspected the house. He was very polite and thorough but unfortunately could not check the A/C unit, as he didn't have a ladder and the temperature outside was too cold to have it come on. He told me that once it warmed up we could easily schedule the unit to be checked. \nMy wife called the office to confirm the information and the lady on the phone was very rude and seemed bothered by the questions. The lady then said that while they could check the unit later, if it did not function for whatever reason, they would not cover the unit. My wife told her she did not feel comfortable paying for a service that would not cover the A/C and requested a refund of the $200 she had paid them. She was then told that she would need to send a signed statement to get a refund and after doing that, she had still not received a refund. My wife contacted them again and the same rude lady told her they have up to 45 days to refund the money. As of 11/25/12 we have yet to receive our refund and this fiasco started a month ago. \nI cannot in good conscience ever recommend this company to anyone given their lack of customer service and lack of professionalism. I also find it very unnerving that they would require a Pre-payment of $200 for a service contract they can't even honor unless the house passes inspection first.