This hotel is average with a down mark to two starts for a hard to understand room service policy.  First, the down mark.\n\nI arrived on a Monday night and my flight was slightly delayed.  I got to my room hungry and looking forward to a meal.  I called room service and got a message saying they were helping other customers and asking me to leave my room number and they would call back.  After 10 minutes of no call back, I tried again.  Same message.  So I called the front desk and they told me room service closed at 9pm on Mondays.  So I was out of luck and had to order pizza delivery.  Really?  9pm for a hotel that caters (at least in part) to business travelers?   In 25 years I haven't experienced a room service closing before 11pm.  And the message telling me to wait for a call back.\n\nThe rooms themselves are average.  No complaints.  The gym is very small (4 machines) so get there early if you want to work out without waiting.  But everything worked fine.\n\nI will choose to stay at the W next time so I can eat when I need to.  If Firesky changes their room service to accommodate travelers getting in after regular meal time, I'll give it another try.