After a 12 hour day of driving our group arrived at 11pm to discover that the hotel had oversold, despite pre-calling to confirm the booking and room allocations. This resulted in the hotel trying to fit 6 of us into 3 single rooms (having booked 3 twin share rooms), with a cot bed that obviously didn't fit. The last of our group got into their rooms at 1am with people sleeping on a 2-seat sofa. They offered us individual rooms the following day and then charged for all but one, despite being apologetic they would not back down on charging us for THEIR mistake. The hotel has not returned e-mails or calls, as a group we stay at hotels all over the world and this has by far been the most appalling for customer service. The hotel itself was ridiculous, terrible decor, very cold rooms and cheap furnishings, would not recommend this hotel to anyone.