The first time that I had a pedicure here, the woman smoothed the heels with the \"grater\" which did a fine job. However, apparently it is no longer allowed by State regulations. The next time that I went in, a chemical was smeared on the bottom of feet. Since communication was nearly nil between me and the Vietnamese man doing the pedicure, I was unaware that he had just applied a harsh chemical for smoothing the heels. I am extremely cautious about what that I put in and on my body. In fact, I even bring my own cream to the salon, never using the cheap creams full of unpronounceable and unhealthy ingredients. \n\nHe placed my right foot in the water. I moved my foot and the water splashed onto my leg above the ankle. Immediately it began to burn! I grabbed a towel and wiped my leg. That's when I asked and understood that he had applied a chemical to my feet that is so harsh that it eats away the calloused skin on the heel. \n\nI told him that the chemical had gotten onto my skin and that it was still burning even though I had wiped it. He repeatedly DENIED my experience. He insisted that it wasn't from the chemical, that I had hurt myself before I came in. I showed him the red mark and told him that it had just happened a moment before. He then told me, as if he were practicing some Ho Chi Minh Thought control, \"You hurt yourself this morning in the shower with a razor.\"  OH MY GOSH! I sat there in pain until the pedicure was finished, went home and applied ointment to the area, which took days to heal.\n\nLater I called to speak to the owner. He never apologized, nor did he make any offer to ameliorate my bad experience.