First of all, I walked in and went to pay. Generally with a service like this you give a tip at the end. They had tips listed with faces. The lowest tip was 5 dollars for \"awful\" and great was 20 dollars. I paid the 20 dollars for the massage and the lady started asking me if I was going to give a tip. I gave her five dollars and she pointed at the sign that I hadn't noticed at first. Really, a tip of over 50% practically mandatory before even receiving the service!??? Then the massage was awful. The guy popped my fingers, and massaged so light it pretty much tickled on my feet. It was more of a rub down than a massage. I have had better at home from untrained family members. The only good part was when he pretty much got up on my back. On my way out, I noticed that the soap in the foot tub had been Neutrogena acne soap. Also, the massage chair was so soft and foamy when I was face down that I felt like I was being smothered. I had trouble breathing. Don't waste your money here or your time. I left with more pain than I came with.