My review is based on the service. The food was fine, as it always has been. The service has been either so-so or bad every time I've gone, so I have taken the hint and will likely not be going back.\n\nI went to meet a friend at Upper Crust last week, and we got there at about 8:00 p.m. It was a Tuesday and was empty in the lounge except for two people sitting at the bar, so we sat in a booth off to the side. It took a few minutes for someone to come over to us, which was no big deal, as I noticed the bartender was busy speaking to a customer about something, but did not see a server anywhere. \n\nAfter a few minutes a server (I think his name was John? Jim? A tall, slender young guy), came up and greeted us asking us for our drink order. I was trying to decide on a glass of wine so he said he would be back with two waters that we asked for. We didn't see him again for about 6-7 minutes. \n\nHe came back with our waters, got my wine order, came back with the glass of wine, and said he would \"be right back\" to get our food order even though our menu's were closed and we were clearly ready to order. I would've understood if he had a busy section, but we were the only table sitting in the entire area. The restaurant side was empty as well.\n\nAfter about 10 minutes he finally showed back up again to take our order. Once our food was ready he dropped it off but we did not see him again for another 25-30 minutes. The bartender obviously noted his absence as he came up to us to check on us saying he had no idea where our server is but wanted to make sure we were okay.\nAny interaction with him was sort of slow and tired on his part, and it was pretty awkward, especially when he came back to our table reeking of cigarettes.\n\nI hate to pull the \"I work in a restaurant\" card because I know how annoying that can be, but from working in a restaurant for so long I guess I notice these things and they disappoint me, especially when I feel that everyone deserves a tip, but shouldn't feel entitled to it and should take at least some sort of pride in their job.