HORRIBLE, HORRIBLE, HORRIBLE! I called Sears and made an appointment to repair my washer. They gave me a time frame from 8am-12pm for the technician to arrive! At 8am on the dot I open up my front door and park myself in front of the door. By 10:30am nothing... I call sears consumer service line to check the status of his arrival and they tell me he is in route and they will tell the driver to give me a call and give me a more accurate time frame.... (I never got a call) and driver never showed!! I call back at 12:10pm and speak with another representative who then tells me that the driver apparently went to the wrong residence. And they will redirect him back to my residence and my new time frame will now be between 1pm-5pm!! ARE YOU FREAKING KIDDING ME!!! I've been waiting since 8am and now you're asking me to hang tight for another 4 hours because you guys messed up!!!! I'm currently waiting for the technician to arrive for the 2nd time and also just recently called again to insure that he has the correct address and my phone number for him to call me and give me a more accurate time frame. (I have not yet heard from him) We shall see what happens but it doesn't look promising! ALSO please know that I will never purchase any electronics form Sears because I know now if it breaks or needs repair I won't be able to depend on Sears to repair it even thought I paid for a warranty.