I ran into a few snags prior to check in I made a special request on their website to be placed on a certain level come to find out they dont even look at the request until check in time which is after the fact, I called them about 6-7 hours prior to check in to speak to the front desk and was advised the closest level would be the 9th floor, I requested to speak to a live mgr was put on hold then trsfrd to their voice mail, I was not accepting that, so after SEVERAL attempts the front desk person finally got me on the floor I requested. After that dilemma we checked in and the room was ok minus the stained shower curtain one roll of toilet paper.. When they cleaned the room they used the same bed sheets the only reason I knew was my little girl ate pink cupcakes and stained it so what they did was flip the sheets over, left all the trash on the desk tables which I was really surprised. I could of stayed there on Sunday but decided to go to the Golden Nugget OOOO what a big difference.... I think the only thing I liked about the plaza was the Hash House, cupcakes and the convenient escalator to the 3rd floor.\n\nP.S didnt like that we had to pay the $10.00 resort fee