Once again another update to my service and experience at Chapman Volkswagen.  I have know come to expect the worst from this dealership but want to show my loyalty to a company so i have continued to have my car serviced there.  Well after this last experience that the time of doing anything at Chapman has come to an end.  Once again my check tire light come on so before driving all the way to this dealership i had my tire checked to ensure it was just the air in the tires.  Come to find out i had a screw in my tire at the point that it couldnt be repaired.  Already knowing this i took my car to the dealership to have to tire replaced.  With my past experience of the service department not wanting to help anyone i called ahead to make sure that i was going to be able to get the car in to get a new tire today.  The gentleman who answered the phone had the worst attitude have heard of all time.  He explained that wouldnt be a problem and i drove my car over.  When i pull up in the service department there was one guy just standing there talking so i waited.  All of sudden this younger gentleman wearing a black pants and black hoodie needles to say i had no clue he even worked there walked up and said have you been helped.  I explained to him that i need to have my tires check that i believe that i have a screw in my back right tire.  (this next part is going to be word for word of what happen next).  He said \"you have a giant screw in your tire\", I said \"OK i will need to get that replaced\", he said \"it is going to have to be replaced\", my next response was \"can we get this done today\", he stood and looked at me and goes \"that shouldnt be a problem\" and he continued to look at me.  Needless to say talking to a brick wall would have been more productive.  He finally decided to say well i am going to need information from you.  My next response was do you have the tire in stock? As this is the second tire i have purchased form Chapman i figured it wasnt going to be in stock like the first one.  He said it shouldnt be a problem we keep them in stock.  I went the waiting dull and cold waiting room once again.  He returned to tell me that it would take about two hours and this point is when i found out Chapman has already done away with their loaner program.  Nice enough he they offered to comp my enterprise for the \"day\".  I asked how long it would take and his response was 2 hours.  I took the enterprise rental and went on with my day, he explained that he would call in two hours to let me know the car was done.  Three hours went by and still had no return phone call.  I called in and spoke with the \"customer service manager\" as I had spoken with her twice before and she was very interested in making sure my problems were fixed from the past experience.  She informed me that she would find out what was going on and would call me back.  Well she never called back but i got a call from the service advisor.  He explained that they didnt have the tire in stock and would have to order it and would have to keep my car over night.  Fast forward to the next day, i received a phone call from the service adivsor at 2pm letting me know the tire came in and they hadnt started replacing the tire yet.  He then called again letting me know i can pick my car up and that the service department closes at 6pm.  When arriving at Chapman to return the enterprise car and pick up my car more headache starts.  I got there before 6pm and the service advisor was not there.  There was only one guy who most interested in his personal conversation that seeing if i needed help.  So i walked back to the sales office and asked if someone could come to service so i can pick up my car.  The gentleman i asked goes \"there is no one there\".  Once again if i asked to have someone sent to service i am going to assume that there is no one there.  As i am going to walk out he very rudely said \"well i dont work in service\".  Needless to say he never sent anyone over there, so i walked back to service and stood there an waited.  When no one came i walked up to someone and said do you work here? And said yes and i informed him i needed to pick up my car.  His response \"I didnt know you were waiting everyone just walks up to me\".  I got my finally got my car back and asked him to speak with enterprise to let them know Chapman will be paying for my rental car so the funds can be released from my credit card.  I went back to the front area to ask to speak with the customer service manger or the general manager and the response that i was given was \"it is after 5 o'clock\".  \nThe point that needs to be addressed is the quality of service that is being provided by this car dealership.  There is no way me, my family, or anyone that i come in contact will ever purchase a car from the dealership.