We often went to this Subway because it is very close to where we live.  However, a few times that we attempted to get food prior to 9pm (which is their closing time), the place was already closed.\n\nAbout a week ago, at 8:36p.m., I went to this Subway to order food for my teenage son, and found the place closed - I called the place while I was in front of the store, and someone answered the phone, I asked her why they were closed when it was only 8:36p.m.  the girl quickly handed the phone to a guy, the guy said they closed at 8:30p.m. because the employees needed to leave at 9:00p.m.  I said then they should not have a sign saying that they are open until 9:00p.m.  \n\nI asked for the manager/owner's name and telephone number - I called the number that evening, but didn't not leave a message.  The very next day, I called back, and spoke to a manager name Johnny Sturdivant - this man absolutely has no clue what \"customer service\" is all about - I asked him if he was aware that his employees closed early most nights during the week - now, I admit, I raised my voice a little bit because I was still upset from the night before (and it had happened numerous times), but, I was not disrespectful to this man - Johnny was absolutely the rudest manager I have ever talked to - he didn't want to listen to what I have to say - He said they are not perfect, they make mistakes - he called me a \"creep\" - really???  I am telling him that he was losing business when his employees close the establishment early, and he called me a creep??  Wow!  \n\nI proceeded to call the Subway home office, and I told them what happened, and I was instructed to write a letter.  I did write a letter, and sent it to Subway, and copied the owners Johnny and Beth Sturdivant.\n\nA week after I sent the letter, Beth called me, and asked what she could do to remedy the situation.  I said I really was not looking for freebies, but rather,  wanted to let them know the situation at her store.  I asked if she was aware that her employees were closing early, and she said she went by the cameras in the store, and the problem has been taking care of (I said thanks to me!).\n\nI just don't know why people acquire these franchises if they are not going to follow the rules.  Needless to say, we have not been back to this Subway.