I recently accompanied my friend several times to the Fred Meyers Jewelry store located in Fry's Marketplace. Her and her fiancee previously purchased their wedding bands from them and she wanted to get them engaged with their wedding date as a surprise to him. When we dropped them off she asked would their be a problem with them being engraved and she was informed no their wouldn't be. We looked around the store some more and discussed making another purchase. My initial thought after this visit was that it was a very casual and a little unprofessional for my liking in a jewelry store. \nThe following week we returned to pick up the bands. The engraving on her 14K gold band was clear and done well. Her fiancee's band however appeared to be barely legible. She asked why that is and she was informed that the person the bands were sent to outsourced to someone else because of the titanium material made him nervous. She asked why no one called her and informed her it would be a problem or told her initially. The saleswoman then became confused and said she could ask if they could engrave it again. My friend pointed out to her that she just said because of the material it was already difficult to engrave. She said she would ask if it could be done again. The manager then took notice of the disagreement and he came over. He mentioned with his loop he could see the engraving. He then discussed with the jeweler and confirmed it couldn't be done. My friend asked if his staff is aware of that? He said yes and she informed him that that wasn't the case and that she is dissatisfied with her experience. Here is where things took a turn. The manager got defensive and then asked my friend why she didn't ask.   This is when I  interjected that he was out of line and she isn't the expert his staff is suppose to be. I also pointed out that an engraving shouldn't take a loop like he pointed out to see. It defeats the entire reason for having an engraving. If no one was able to read it what was the point? And his not communicating has unnecessarily devalued the ring. It was her decision to make not their's! His blaming the customer approach is horrendous service and why I will never make a purchase there. He then informed my friend that he would only charge her for one engraving. We immediately left. \nThe thing that bothers me beyond the lack of his staff being informed or that he took no accountability is that it was their wedding bands. They have blemished their experience  unnecessarily with this horrific service. If you have an option I encourage you to seek out another jewelry store.