Came to this airport to connect to another flight. Had a 12 hour layover which is fine because I was made aware of this upon booking the flight. Went downstairs to baggage claim because the airline overhead compartments were full (again no big deal). Picked up luggage only to be told cannot go back upstairs where restaurants since we left out the main area of the airport!? I informed the agent that we have not eaten and ONLY came downstairs because that's we were advised to do. She informed us that there was a Starbucks and that we could eat there (totally not what I was looking forward to). \n\nBUT I can deal with that..although I was very upset at the moment. What I cannot deal with are MICE running past my feet upon working on my computer and eating my sandwich!! This is totally UNACCEPTABLE for an airport and I advise EVERYONE that comes to this airport to watch your bags..and don't put them on the floor!! This is the last time I will be flying into Charlotte airport if I can help it..and If I have to come here I will just rent a car and drive...smh\n\nDissatisfied customer ...