POOR SERVICE BEWARE! I rented a car on Monday, January 21st and the man who helped me (Middle aged man, bald with glasses) was SO RUDE! He tried to talk me into something \"nicer\" and then tried to convince me to buy their $33 per day insurance since \"California insurance doesn't cover you\" so he said. He did not tell me that he was going to CHARGE me a $200 deposit; he stated a $100 authorization (which I found to be $200 when I logged onto my account. Also FAILED to tell me that it would take 5 business days to be refunded. When I returned, nighttime agent looked like I was bothering him just to return the car! I am not writing this review because of the money issue, it is all based on the POOR SERVICE! Next time, I will pay more and will rent from Enterprise!