We participated in the music festival yesterday, and so of course spent time enjoying the park.  Overall, this is a confusing park to navigate & it is desperately in need of signage!  I overheard others having the same problem.  Specific problem is the incredibly poor customer service attitude.  No one can answer a question.  We had to speak to 4 different people to enter and to buy two upgrades.  And I cannot tell you how confused they are in Cinnabon...oh my that was just ridiculous! Poor, poor customer service.  And charging more for a fast pass than the entry, that is just wrong!  I do not believe we will go again...unless the let me help them design a training program for their employees.  Wow just really bad.