A little more than disappointed with the customer service factor. Received a Mother's Day gift for a 1 hour massage. It was an excellent experience. I purchased a groupon for a facial and when I tried to book an appointment was told they could not book me groupons are only for new clients! Wow, so disappointed-not even a mention of how they could help or try to work with me- just a blanket \"you should contact groupon and see if they'll give you your money back\"