Christmas Weekend for a local resident who could choose any property to stay and this was our pick.  BAD CHOICE.  1.  45 minute wait to check in with only 3 working the desk.  No apology, just a sorry its busy and most of our help called in.  Like they didn't know how many reservations were on the books.  2.  Dropping $1500 in 36 hours on video poker, and didn't even get one 4 of a kind.   OMG.  3.  I left my $49 memory foam pillow and cell charger in the room.  Since I am local I could run down and pick it up.  I would know if I didn't take my pillow home with me.  After 15 minutes on hold I get to Lost and Found.  They don't have it.  They send me to housekeeping where I wait another 15 minutes on hold and they say why did they even transfer me there.  That Lost and Found should have offered a security report which they did not.  And I get offered to be transferred back.  After a long wait time I hung up.\n5.  Long wait times for the buffet (1.5 hours quoted) for a $35.99 buffet.  6.  only 2 bath towels for 2 people, are you kidding?  7.  No exhaust fans in the bathroom?  8.  Shower so tiny with a shower head that is not movable.... cant escape the water to even shave your legs.  The little things that make a stay \"uncomfortable\".  \n\nSo slow service, huge costs, tightest machines on the strip, and the housekeeping keeps my forgotten items and it appears no one there really does care.  Why?  Cause another plane is landing with more out of town guests unaware they selected the wrong place!  Take it from a local, dont book here!