So this review is going to be two sided since we had mixed experiences. Let me start out by saying this is my 3rd Emeril's restaurant in Vegas. The other two places Fish House and Table 10 are always on the half priced ticket booth so a discount is always possible but given this is a steakhouse in The Venetian no discount. We came here on Dec 30th before our Marroon 5 concert. Securing a reservation over the phone a few days ahead of time was easy. We had wine, appetizers,2 main entrees,2 side dishes and a dessert. \nThe service and customer service here is exceptional. \n\nWe tried the lobster bisque, pasta special appetizer, BBQ shrimp, Cajun Ribeye, Filet Mignon, Gratin potatoes, Mushrooms and the Choc cake. \nMost of the food was delicious but a few fell short like the Ribeye and choc cake. the ribeye was overcooked, not that tender and lacking seasoning. The choc cake was dry and previously frozen. The special pasta appetizer was good but not excellent or anything I would mention ordering again. \nThe filet was delicious and the demi glaze sauce was the highlight. The BBQ shimp were delicious along with the little biscuit that comes with it. The lobster bisque was creamy and seasoned well. My server let me try a sample before deciding on a main appetizer. \n\nWhen asked about our dining experience- we were completely honest with the manager and our server. The main issue was how long we waited for our meal and the $55 ribeye didn't live up to his name. They also forgot to put in one of our appetizers. However, this place gets a four instead of a three because of the amazing customer service we received as a guest. They expedited our food and when we received the bill the ribeye, 2 appetizers, and the cake was taken off our entire bill which to me speaks volumes about how great their customer relations and service is. They have a name to live up to . We had a mixed dining experience but I would probably come back and give this place another chance due to the outstanding customer service. Keep up the good work.