This review is for the LV store in Cesars Forum. If I could give 0 stars I would. This went from DEFECTIVE  product to DAMAGED product in THEIR HANDS.  There is no accountability or sense of urgency. Not what you expect from a luxury goods company or for my 18 years of client loyalty. Everyone is nice when making their sale but what counts really is how they treat you when you have a issue.   This luxury line should stand for quality  on all levels starting with their employees. What prompt this long review is the lack in quality making this bag, their damaging of it during repair plus the poor customer service during entire process. \nThey still have my purse with no update. I want my purse back undamaged- new or same one.  I want to love this company because of my heavy investment.  I want to believe this will never happen again. \n\nMy story:\nPurchased a purse here summer  2013 because I wanted a light, small, hands free purse to use in Vegas. Now,  fast fwd to my recent vacation in July 2014 I walked back in to shop and to point out the fact that the gold hardware  is fading to silver. Now this Eva purse has only been used several time and owned less than 1 year.  When I packed for this trip I litterally grabbed the duster bag encasing this purse out of my closet into my luggage.  While wearing it there I noticed a discoloation on the loop where the strap attaches and the zipper pull. This tarnish is a defect in product. I own key chains from LV that are 10+ years old that has not tarnish to this degree. They agree that that should not had happened. So here's where my frustration begins:\n-  The sales associate name Ryo asked that I come back when his repair specialist Melissa is in. We were there on vacation, leaving the next day. So we rearrange our departure.\n- Melissa called and said to drop off the purse so she can send it off to repair. When we went in to drop off the purse she wasn't there. Another associate took the purse and handed me a receipt showing the take in and issue.\n- 4 days later ( I'm at work and back in Ca) I get a call from Ryo saying that Melissa wants to know when I was dropping off the purse. What??!\n- Melissa called, saying they found it. Saying that corporate is not willing to pay, but the store will \"eat the cost\". Really? \n- 3 weeks later I get a call that repair is done and on its way to me.\n- I received my fedex box, open, inspect purse. The ring replacement took place but now the attaching leather is TORN!!!!! DID MELISSA NOT SEE THAT? My guess is this happened when they had to take the old ring off and add the new. Where was the quality inspection ?? \n- I called right away and spoke to a manager name Navid. He said he would email a shipping label next day and that he will take a look at it himself. \n- I had to call a few times the next day to finally get that email with label. I also replied back with my dissatisfaction.  Do you think I got a reply?  NOPE.\n- tracking shows the package was received at 9am so I called to speak to him at 6pm. He said he was waiting to speak to his store manager and that he would call me. This was Friday.\n- today is Tuesday. Still no call. \n- I am done dealing with that store. I just called their corporate now waiting on update.\n\nThis entire experience is horrible.  Usually my shopping experience is pleasant with any LV store in both CA and NV.  Then again this really is the first time I've had an issue and I now  learned this is how I get treated.  At first my thought was I will stick to my Bloomingdale's in South Coast, Ca. That this location is the bad apple.  I am anxious to see how this will all unravel.  Will update soon.