They need to invest in a multiline phone system, but I got through on 2 of 3 calls (one to ask them to reserve a game for me, one to ask where on Earth the store was located.) I didn't see a sign from the street, which would have been helpful because this shopping center is giant!\n\nI got the game I wanted, but they charged full price for a new, but opened game. I would have thrown out the box and wrapping anyways, but that seems a little sketchy to call a game new when it's open.\n\nThe only reason they still get four stars is that they buy and sell used games, and I'm into recycling, so I'm happy to go to a store like this. The two guys working here were super nice and helpful. Great service always makes shopping experiences better!