Nothing like having your walking/hiking shoes crap out on a road trip. This happened to me in Pittsburgh, about 2000 miles from home. I saw some shoes I liked in the window of this store and thought I'd take a chance. \n\nThe store is geared to a fairly athletic and younger market than I am-- I'm in my 60s and walk a lot but would hardly qualify as their target market-- and yet I was welcomed and helped by a very knowledgeable, nice, friendly, and patient sales clerk (Danielle) who knew her merchandise very well and listened to the details of what I was looking for. She brought out several pair of shoes and could actually SEE a positive change in how I was standing and walking when we found a pair that worked. \n\nThey weren't the ones I came in for and, in fact, were even cheaper than the ones I really liked, but I've worn them every day for a week, including standing for several hours in museums and tours of attractions on the way home, and they've been extremely comfortable, with the arch support and cushioning I need. \n\nSo kudos to Danielle for treating me with the same respect and helpfulness and the hard-core runners who probably make up a fair share of their clientele. She knew much more about the products they carry and was able to analyze what I said I was looking for (and what she saw in how I walk) and apply it to a pair of Brooks-- a new brand for me and one I'm liking very much. Awesome customer service. I've had the shoes for a week and they've been absolutely perfect for my needs. (I may even try them out in my Zumba class when I get home.) Many thanks. I will be back when I'm in the area again and I recommend the staff, store, selection, and location highly.