I'm only giving 1 star because it won't let me give zero stars. We contracted through Lowe's who hired Beano's to install carpet in our entire upstairs. The installer arrived and immediately appeared afraid of our dogs (which he couldn't see, but could only hear barking). He then went upstairs and pulled back a section of carpet that has had furniture on it for the last 12 years. There were stains on the under side of the carpet, presumably from the previous owner. He then leaves our house, calls Lowe's, and tells them that our house is unsanitary and wreaks of urine. We clean our carpets monthly! Lowe's told us we had to remove the carpet and bleach the floor before they would install the carpet. I'm pregnant! We can't bleach the floors. We are getting a refund and refusing to do business with Lowe's or Beano's ever again!