Checked in on a very slow Wednesday night. The employee that checked us in was more than just little rude and was extremely arrogant. She grabbed my AMX and ID out of hands and when I asked her to explain all the charges she acted as if I was \"putting her out\". She then tossed the credit card and ID on the counter and said in a very rude tone that check out was not later than 11, no exceptions. Now on to the room, the bed was uncomfortable, I found hair in the tub and floor and to top it all off there was a dirty towel left on the hanger on the bathroom door. For all the hotels in Las Vegas it would seem to me that a hotel would want to make sure that customer service and room cleanliness is paramount. I guess this hotel is just about like the food you get at Hard Rock, PURE CRAP!!!!