AMC 18 in town square, what a joke of a movie theater. Horrible service , dozens of us gathered to watch the 50th anniversary special last night standing in the cold for more than two hours to see what we have been waiting for, for months. There was no supervision of the line so , people in front of me ,let about 15 people just cut in line when the rest of us were waiting patiently. When the line finally started moving at 7:00pm when they said they would let us in at 6:45\u00a0 I told the girl that people were cutting and they did nothing about it, she told me the gentleman standing by the door of the movie theater was there to make sure that didn't happen ( Huh that worked out well.) .Moving on when we got our seats we were so excited, people dressed up were having a costume contest , little kids were happy and laughing and fellow\" whovians\" ,\u00a0 were having fun singing the theme song to our show.\u00a0 When the lights dimmed we were on cloud nine , then we noticed the film not working, the movie was supposed to start at 7:30 but it never did because the copy this movie theater got was not working.... Wait a minute this is AMC don't you think they would check out the movie ,see if it plays before they sell out a movie theater full of people. No ,apparently not. Herds of people left the theater last night with gloomy faces, some very upset and angry ,little kids that were laughing five minutes ago were crying, just general disappointment. We are supposed to get a refund of our money for the movie tickets , those of us that used our cards to purchase tickets online will have to wait for our refund . But the refund and getting my money back does not change the fact that this was the most disappointing movie experience of my life , and it all could have been avoided if AMC just checked out the copy of the movie beforehand, it doesn't hurt to just push play.\n\nVery upset costumer.