Wow, what a huge disappointment.\n\nAfter giving this establishment 3 tries (including on opening day -- so much for best foot forward), I must finally post my review. The space itself is cute and modern, something that I definitely appreciate. However, that's about the only positive thing I can say.\n\nWhen your only product is mediocre at best, no amount of decor or (unfortunately poor) customer service can compensate. The snow cream itself is a mushy mess. On my first visit, I thought the toppings may have prematurely melted the snow cream... so on my subsequent returns, I ordered without toppings. Absolute fail. Not only was the consistency like eating mushy gelato with huge ice crystals, every flavor I sampled was overly-sweetened and tasted artificial. I could easily get a comparable half-melted ice cream bar at my corner gas station. \n\n(Note: fruit toppings are either canned or frozen; very few fresh fruit options.)\n\n\"WHAT DO YOU WANT?\" was how I was addressed by the girls behind the counter. Not \"what would you like\" or \"what can I get for you?\" There wasn't a single smile on any employee's face (except when they were having third-party conversations with their friends over my shoulder). \n\nPlace a tip in the tip jar -- not even a \"thank you.\" Nor did I receive one when I picked up my order. When I asked where the spoons were, I was casually pointed to the spoon receptacle... as if it was too much trouble to provide CUSTOMER SERVICE IN A CITY THAT SURVIVES ON HOSPITALITY. \n\nFor a venue that boasts Chef Jet Tila as its frontman, the quality, service and flavors are nothing but disappointing. Celebrity affiliation, location and decor are the only things Kuma Snow Cream has going for it (anyone remember Flavor Flav's House of Flavor?).\n\nAnd to think that Jet Tila wants to open up ANOTHER Kuma Snow Cream in a different city?? Might as well just pour his money down a slot machine. At least he'd have a possibility of a return.