We stayed at this hotel in December 2013. The reception line to check in was the slowest ever; it took us two hours to meet the receptionist to start the check-in process and then had to argue for another hour to get a non-smoking room (although we had reserved a non-smoking room in advance).  We had to come back to the reception twice to exchange the keys, because the keys were faulty.\nOverall, the room was clean and comfortable but the customer service was horrible and the staff were unhelpful. Also, they charge resort fees for the most useless services!