Such a frustrating stay, on all accounts. The hotel is way too crowded for the staff to provide 5 star service. I was checked into two unmade rooms (the maid had not yet visited) before I got a clean room. The manager didn't even speak directly to me or compensate me. Check in took almost 2 hours!  The walk from the front desk to the rooms is 15 min each way. The bell desk sent me to the wrong place for the shuttle (another hike). No one had the correct information. The lines for the restaurants were outrageous. You have to walk through the mobbed casino to get the the elevator that takes you to the guest rooms. The room is slick looking but the small touches are not luxury. Scratchy robe, cheap shampoo, no coffee or tea in the room. The room service was great but took 50 min at 11:15. The lobby is swamped with people. Not a relaxing place to stay, by any means.