Not impressed at all. I paid 200 to go up and see the top of my house.  We traveled from Post and Ft Apache to Windmill and Durango.  I wish someone had warned me of where the flight would go. The pilot/owner spent 1/2 the time telling jokes, which was good. Unfortunately, the other 1/2 was spent bad mouthing the competitor.  That's not enjoyable.  And talk about HOT.  You need a hat... NEED!  They should set better expectations, an email covering what to bring doesn't cost anything and is just good customer service.  We almost landed on private property, the landing team had to help the basket get over gate.  There were 13 total on the trip including the pilot. It might be legal, but for a comfortable experience, it should be limited to 9. You get handed a disclosure on a lanyard which says tipping the pilot is customary.  umm its not customary to tip the owner.  Speaking of which, four of us on the ride were told that if they wanted an extra 30 minutes, they could pay an extra 50 in cash.  umm yet again. On the good side, you don't feel anything when up in the air. Also good, the pilot has a lot of flight experience and the crew is polite.