I rent from Hertz every week and have been a Presidential Circle member for several years.  I have probably rented from over a 100 different Hertz locations.  This one is by-far the WORST.....EVER! \n\nThe shuttle is super slow and with one shuttle running, the wait feels like an eternity.  The shuttle driver just sits there and does not help in anyway.\n\nEven with a Gold Reservation booked far in advance, don't be surprised if your name is not on the Gold Board.  When I was there, there were at least 20 Gold Members whose car was either not in the stall in the indicated stall or their name was not list on the board.  The lady working the Gold Counter was SUPER RUDE and acted if she was being bothered if anyone tried to ask her questions.  She was basically a service agent at the Gold Counter who did not want to be bothered.  \n\nI had an issue with my driver license.  So the SUPER RUDE gold counter lady called over the supervisor.  I had lost my driver license so he tried to explain to me why he could not rent me a car.  He thought he could, so he called someone else to clear it.  I asked if I can speak with the person he spoke to on the phone and i was told \"NO\" since he if off the clock.  He tells me that he can call him but a customer cannot since he is off the clock.  While this is going on, the SUPER RUDE gold counter lady starts blurting out State Laws which she claims prevents Hertz from renting me a car; most of her \"facts\" were total fairy tales.\n\nI will never rent form this Hertz again.  If I am back in Charlotte for any reason, I will forgo my Gold Hertz status and rent from either Avis or National.  Actually, if Avis or National offers me instant status (Gold equivalent), I would jump ship immediately.