PROS: \n* The apartment units are beautiful, especially if you can get a loft (which is a top unit). Hardwood floors, stainless steel appliances, granite countertops...open and airy feel. We were fortunate to be one of the first tenants and got a unit facing the creek and trees in the back. It was so relaxing!\n*Salt-water pool\n*Quiet in the unit (perhaps it was because we had really awesome neighbors).\n*Maintenance is fast and friendly.\n*Valet trash. How lazy am I?\n*Gated parking garage\n*Friendly neighbors and events to build community within complex\n\nCONS:\n*Parking is tight. Even though there are a lot of spaces, they are tight and I've almost gotten hit from residents flying around the corners.\n*Projects are always left unfinished. For instance, they have been working on the irrigation system or something at the front entrance for the past 2 months (I think it's finally finished by now), the lounge has been in a DIY remodel for at least the past 3 months, and the shared community spaces are still waiting to be finished since they opened in August 2010.\n*The projects that they do complete, take way too long (see above con). After 10 months, they finally finished getting a security gate installed. Meanwhile, there were 3 break-ins to people's apartment units. Since then, however, no break-ins have been reported and I feel safe living here.\n*Some of the front office staff do not send a \"warm\" or \"welcoming\" vibe. Rather, I've felt intimidated to go in and ask for something. Some seem unhappy...\n*Communication between the management and tenants is lacking. See above. When I've gone into the office to ask about changes, they seem defensive. Perhaps because some residents are not happy with the anxiety experienced from the changes, like having 3 management properties and change in owners within the first 3 months of living here. \n*Rent has increased by $200 a month and no upgraded or finished amenities to justify the major price hike. \n*Staff said they don't reserve elevators for moves. First come, first served. Not convenient for tenants.\n\nWe would have enjoyed living here longer just because of the pros. However, it's expensive rent and getting the increase motivated us to look at other options...for the same amount that we were paying in rent, we purchased a house and our monthly mortgage is similar. If you don't mind the expense, stay to yourselves in your great unit, you may like it here. However, if amenities and customer service are important, look elsewhere. There are many other apartments in Charlotte that have fabulous, completed amenities & units for the a similar price.