Ive taken a few of my coats and  jackets there & have never had a problem.\nBut this past christmas i took my very nice & expensive Hollister coat to be cleaned.\nIt was olive green with brown/black faux fur on a detachable hood. Even though the fur is faux on Hollister's coats it should not be washed at home, the fur will become matted with a wierd texture.\nWhen i went back to pick up my coat, i knew instantly that it had been washed. The girl at the front desk apologized and took it back to see if it could be fixed.\nWhen i called to inquire about my coat later that week, the MANAGER tried to lie to me & say that they hadn't washed it. I told her off, and received my refund the week after that after filing a complaint with them to replace it.\n\nLong story short; they ruined my favorite coat, & then tried to lie about it.