I tried to print and bind two books in 6 copies for a design studio project. I gave them the colorful file just with the first three pages black and white on a last Tuesday and they gave them to me on last Friday morning in BLACK and WHITE in All pages!  ------They never run through your file! ---then they started doing the reprinting for me, and told me I will receive their call on Monday to pick up my books. But no one called me on Monday. ----So I called them, Heather told me they are going to be done anytime before 17:00. ----However no one called me back. So, I waited and waited, today is Wednesday. I called them in the afternoon, they said it is still binding. And they will send it to me before 6. Finally I got them at 9.30 in the night. But it turns out to be binded in the wrong side. I still respect Heather sending them to me so late after their business hours. But I can't use them for the original purpose since they are bind on the wrong side...