If I can give this company zero star, that's what I'd do!\n\nWe were catching a flight out from Phoenix airport on Thursday morning, I called the company on Wednesday asking if I can reserve a cab service for the next morning, the dispatcher told me to call on Thursday morning and he'll have the cab ready for me. \n\nSo I called on Thursday morning at 6am to reserve the cab for 8:30am at the Hayden Ferry building on E Rio Salado Parkway in Tempe.  We were catching a flight at 9:40am.  When it was 8:35am, our cab didn't show up, so I called the company and he told me the cab is 5 minutes away, the driver will contact me.  2 minutes later, I got the call from the driver, telling me he just received the call from the dispatcher, and it will take him at least 20 minutes to get to our location, it was 8:40am then.  I called the dispatcher, he asked me where I'm going and he said: oh you'll be just fine, the airport is only 5 minutes away.  \n\nFirst of all, the airport is at least 10 minutes away (it actually ended up taking us almost 15 minutes to get to the airport when the cab finally came).  Second, IT'S NONE OF HIS BUSINESS TO TELL ME WHETHER I'M FINE OR NOT, I reserved the cab for 8:30am, he doesn't know where I'm going, he doesn't know whether it's urgent, the fact that it's 8:40am and the cab is 20 minutes away is UNACCEPTABLE.  \n\nSo I told him we can't wait for another 20 minutes, so he got another cab that's closer to come pick us up.  The cab driver then called me and said he's 7 minutes away.  We waited for 20 minutes because he couldn't find the building and decided to just park somewhere on Rio Salado parkway and hoping that we'll show up, after a really frustrated attempt to explain to him where we were actually located, the cab is finally here.  It was 9:05am.  The cab driver told us it was his 4th day on the job, so apparently that's the reason he can't find where we were at.  If I were him, I'd invest in a GPS, or else the cab driver career probably will be short and probably not very sweet for him.\n\nWe got to the airport close to 9:20am.  The cab driver asked us whether it's arrival or departure.  We were glad he checked with us vs. just take us to arrival, but we thought it's a no-brainer since we were in such a hurry and we had 3 luggages with us.  \n\nAnyways...with the combination of very efficient TSA service and a slightly delayed flight, we were able to catch our flight, but it was very very close.  We will NEVER EVER use this company again!