You know, after reading the bad reviews, I figured I would share my bad experience at this store.  I went in for two problems on my MacBook Pro and reported to the person in the front to sign in.  I had made an appointment on line.  He confirmed my appointment and pointed to someone in the Genius Bar who would take care of me in a few minutes (I was about 8 minutes early for my appointment) .  After 10 minutes past my appointment, I asked again.  I was told another few minutes.  I waited about 10 more minutes.  Then  I decided to sit at the genius bar in front of the person who was to help me.  She was helping a woman who seemed very annoyed with her.  The Genius Bar person had been helping this woman for some time and that's what prompted me to sit there--kind of to speed things along.  When the Genius Bar lady tried to move on to me, the woman said I'm not done yet--I need more help.  To which the Genius Bar lady said: I've resolved most of your problems and gave you more time than allotted to you.  I have to help another customer.  The customer refused to move and demanded to continue.  The Genius Bar lady acquiesced and continued with her instead of attending to me, a person who had been waiting and had an appointment.   When the genius bar lady got to me she seemed rushed and after solving one problem and not spent the entire time with me, told me she couldn't help me with the second issue because it would take too much time.  I then told her that I had been kept waiting close to 40 minutes and that she spent so much time with the other woman who demanded that all her issues be resolved.  This apple employee should have gotten a supervisor to get the other customer to move on and/or gotten someone else to help me.  It was an annoying experience and considering that Apple products are NOT cheap, this is no way to treat a customer.   Product is important but customer service IS EVERYTHING!!!!