I have never submitted a review for any place, but because of my recent experience I have signed up to write this review.  I used to LOVE this place, it quickly became my favorite place to eat over the last few months; however things quickly changed today.  There is a new cook, and a new girl taking orders at the front counter.  Me and 5 co-workers ordered 20 minutes ahead of time over the phone.  When we arrived we waited 15+ minutes before the lady acknowledged we were there.  The lady hardly spoke english at all.  Some of my friends had meat that was as close to RAW as you can get, and the food I usually get was terrible, cold, and small portions.  One of my friends with us ordered chicken wings, and they completely forgot to cook those wings and told us we needed to wait another 10 minutes to cook the wings.  No apologies for the wait or forgetting to cook some of the order, nothing friendly at all.  This should be basic customer service.  We were told the previous managers/workers were no longer with the company.  We met some other former \"regulars\" in the store and they were also complaining of the food and service because it was terrible.  This was by far my favorite place to eat until now, I don't plan on ever going back.\n\nUpdate:  This is where terrible service gets you, this place is now CLOSED!!!