The line is always long, but they are staffed well to deal with the overabundance of out of towners. The people who are working behind the bar are friendly, but I am sure they are all singing the same song about their annoying patrons once they get home. Although entertaining, save your job and do not place it on Youtube.\n\nI tend to stick to an Iced Americano. Instead of cold water, espresso, and ice, hot water was added. It melted the ice too quickly. The coffee was strong enough preserve a bold flavor though.