I admit I have not eaten here - however my brother in law is going to be visiting Charlotte for his 60th birthday and a fabulous gift for him would be a gift certificate to his idol, Dale Earnhardt's, restaurant.  So I email them for instructions on how to purchase a gift certificate.  No reply for 4 days.  OK, next I call mid afternoon so there was no lunch or dinner rush.  Whoever answered the phone didn't have a clue.  She asked two managers and they both said I can't purchase a gift certificate over the phone.  Pardon??   No, she says, I will have to come in personally and buy it.  Which is an issue as I live a very long way away.  What restaurant doesn't take a credit card over the phone to purchase a gift certificate??  Really?  Either they don't quite have it together or their staff doesn't, I'm afraid.  Super disappointed.  They may have good food, but we will never know.