This posting should have been posted a while ago, but my experience here was SOOO horrible, I never wanted to think about this place again after leaving in April.\n\nI come to Vegas quite a bit and stayed at many casinos and had a great time.  Well I came back this year in April for my 30th Bday and second Bachelorette Party with my girlfriends.  We decided to go with Aria and try it out since it was the new and upcoming and upscale casino that was suppose to be great.\n\nWellll......to keep this posting short, I'll highlight the things that was REALLY horrible...\n\nWhen we arrived to the hotel, we didn't get there until about 4pm..The outside was beautiful! Great start right? And then we walked in...The line in the lobby to check in was really long, so we thought that they were just really busy and it was a good sign with all the people there.  They had every single window open to help the customers.  After waiting in line for about 30 mins, we notice the line wasn't moving at all and the line next to ours was not either..After another 30 mins! We finally got to the window and gave them our name and said we had two rooms reserved with two queen beds...He then told us that our room was NOT ready and available and that it wouldn't be until about 10pm...YES! I said 10pm!We thought we heard wrong and asked him to repeat it and give us a reason WHY...well it seems as though the new casino decided to overbook their customers and end up not having enough room for everyone.  We found out that this was not just happening to us, but a whole lot of other people too.  So with about 6 girls that just arrived with tons of luggage with us, we were NOT happy.  We made it very clear that we were NOT leaving until they give us at least ONE room right then..(trying to be understanding and giving them time to give us the second room later on for the OTHER 6 girls arriving the following day)  So finally he found us a room...we took the elevator up to the floor our room was on and as soon as the elevator opened up, you can smell the HEAVY scent of cigarettes! URGHHH...it was SOOO strong, i instantly got a headache just walking a few steps into the hallway towards our room.  We just thought that someone might have just smoked one before we got there...We were wrong! He gave us our room on the smoking floor instead of non smoking which we kept reminding him to make sure its not mistaken.  So 30 mins later, they fixed it and found us another room on the right floor and when we entered, there was only ONE king size bed instead of two queens.  So we called and all they can tell us is that its the only room available and that when the other room with two beds become available, we will get switched immediately....THIS NEVERRRRR happened all weekend.  to cut the story short, 12 of us girls stayed in two rooms with one king size bed and a roll away bed for the whole weekend.  OHHH, andddd the two rooms were on opposite ends of each other.   They have the WORST customer service and housekeeping.  Forget about turning your bed, you'll be lucky to get clean towels or see a maid on your floor! It was horrible and all they can do to TRY and make us happy was comp us $50 for each room...it was horrific considering how much they charge per night.  The price is up there with the Wynn and Bellagio..We would NEVER would have had this problem there and if we did, it would have been dealt with and resolved immediately.  So i highly do NOT recommend for anyone to stay here...Unfortunately for them \n\nP.S.\nThe one star was for the pool and pina colda drink I had BY the pool.  Lucky for them, it would have been ZERO stars..