The services at this place are great. They do a good job and they usually offer some sort of deal/special. \n\nHowever, the girls at the front desk can be rude depending on who is working. I had made a laser hair removal appointment here and paid for all 5 sessions up front before I even started. A few days later, they call me 30 minutes before my scheduled appointment to cancel. This was a little too late to call to cancel. I was told they were having problems with their laser hair removal machine and would call me as soon as it was working. Fast forward 2 weeks and still no call. So I called them and they said it STILL was not working (a little ridiculous if you ask me). They told me they would call me when it was working (again). So 3 MORE weeks go by and still no call (keep in mind these people have recieved $500+ of my money before I even started the laser hair removal). I finally call them and the girl working the front desk tells me it is working. I asked why no one called me and how long ago it started working? She told me she didn't know to both of my questions and was quite rude. I figured since they inconvenienced me so much and had gotten all of my money up front they would maybe offer me a free service or coupon. I got nothing and the girl was quite rude to me for being upset. \n\nI work in customer service answering phones all day and I would never behave in a way like that to a customer (someone who is paying your paycheck!).