Had an appointment, did come in 5 minutes late, called ahead and let them know and they said that was fine. I finally walked out after waiting an hour to be helped and never was acknowledged. They just said it would be a minute when I walked in and not a word after. They took several walk ins ahead of me. I guess they were offended I couldn't find my keys and was late? I don't want someone touching my hair with that kind of attitude!