i gave it three chances. i didnt think i would have to give a department store like this a bad review, and it comes down to customer service. everytime i came here it was with the intention of buying athletic shoes. and all three times, i found exactly the shoe i wanted, but could never find anyone to get it for me. there were plenty of sales associates around and i asked them for help but the line was always the same \"let me find someone in the shoe department.\" Even after their attempts at finding someone in the shoe department, they were at a loss. now i would think they are employees and they are just walking around talking to each other so they would be able to go get a shoe, but no, they had to have someone in the shoe department. So each time i went, after waiting extended periods of time, i left without the shoes. I now realize that this is a great place to locate a shoe i want and wander into the rest of the mall, as there are always other shoe stores and always sales. Thanks Dicks for having horrible customer service, you have saved me money by encouraging me to leave and shop elsewhere.