I would so like Victor Hugo's to be better! It has all the ingredients but comes up short time and again. Brilliant location and essentially a good business model let down again and again by poor execution.  Often freezing cold too as the door is left propped open in midwinter! \nThe use of boards as trays or plate substitutes seems like a good idea (they look nice) until they plonk them down and spill your coffee (they don't work!  -have you not noticed!!) This is after waiting 10/15 mins for said spilled coffee to arrive.  (In the freezing cold wind tunnel!) Oh dear! Please sort it out.