I'm giving this place 2 stars because I love their coconut milk tea and their brown sugar milk tea (although it is a little too sweet for my taste, so I always make sure to tell them to only use half sugar), however, my experience here was not a good one. Most of the staff is just okay, but one guy in particular (don't know his name), was very rude to me and my boyfriend's family. We sat down at a table and I ordered our boba drinks in TO GO cups, and we ordered the squid jerky to eat there. I usually never finish my boba drink quickly; I take my time and sip on it, so I always order it in a TO GO cup so I can take it with me when I leave. Anyway, when the waiter brought our drinks to the table, they were in regular glass cups, not TO GO cups like I had ordered. I told the waiter and he said, \"well it's okay like this.\" And then he walked away. Needless to say, I did not tip.