I thought it was somewhat odd for a car dealership to have such positive reviews. There are stories that employees and owners ask people to post on sites such as Yelp, in order to get higher ratings. I must say that this is not the case with this dealership. This place is truly amazing. I made the HUGE mistake of buying my 2011 VW at VW Avondale Larry Miller. I wish I could turn back the hands of time and buy here instead. Nevertheless, they are happy to service my VW. The dealership is extremely clean, always accommodating, complimentary coffee, water, donuts, popcorn, an awesome little kids area with dvd's to check out...With my profession, I cannot be without a vehicle. Getting a loaner at Larry Miller was like pulling teeth. The first time I took my VW here, they offered me a loaner right away. \nThere was a minor issue when I referred someone and they had to go through their special financing department and I was told I was not eligible for the $200 referral fee. When I later expressed my disappointment regarding this, they apologized and gave me the $200!! How is that for customer service???\nBuy here, you will NOT be disappointed. Do not be afraid if you have bad credit! The person I referred has just gone through a bankruptcy, and they were still able to secure fair financing. \nIf you go based on my review, please tell them I sent you! I might even buy you dinner ; )