I called this flower shop to send a nice basket or bouquet to our relative for his 50th birthday.  I told them the budget is $100 and if need to make it even nicer, they could add a bit.  My relative got the flowers but had no time to call us until a week or so after.  I asked them to send me a picture of that basket and they did.  After I saw what they got as their \"flowers,\" me and my parents were really disappointed at what they have created for $119 (that's what I was charged on my card).  It was 6 roses, with sunflowers and some other red flowers that you would find in the meadow.  To make it short...it was a poor execution for the money I've paid.  I order flowers a lot of times and this was the first time that I was so dissatisfied at what my friends/relatives got for what I paid.  I could've gone through 1-800flowers.com and I know I would've gotten a better selection but I thought calling a flower shop is much better b/c when you talk to them on the phone, they'll do a better job and  take it more personally than an online order.  Usually, I don't write reviews nor do I even call to complain about something that I'm not happy about but this time I was way too furious and embarrassed.\n\nI called them.  Robyn picked up the phone and was nice and told me she'll call me back after a research.  So she calls and says that actually the poor basket that the Tiger Lily Flower Shop made cost $6 more than I paid for!!!!  Really??  I couldn't even see a basket there nor the flowers that should look decent enough for $119.  She told me it was an interpretation of a florist to show a \"rustic/artistic\" look...I didn't ask for that.  I asked for NICE beautiful basket.  not artistic nor rustic.  So she said the best she can do after talking to a manager is to give me $10.  I said, I don't need $10 back to me...I need an order to be fulfilled where I shouldn't feel embarrassed by the flowers I sent to the people.  I told her, that from this point I will review their shop accordingly, to which she got all nice about again and said \"oh, what do you think we could do to not make you feel this way?\" and I said, you can re-send the nicer flowers to that person to make up for this hole in a customer's satisfaction.  She said she'll talk to her supervisor about picking up (mind you, I told her it's already been 1-2 weeks and those flowers are most likely gone already/withered) and bring in a new bouquet.  I said I would appreciate it.  \n\nShe never called...a whole week has passed and no call back, no email, nothing.  I wrote her yesterday and she still hasn't come back to me.  B/c of that, I have nothing left to do but to find justice in letting other people know how they operate.  And I'm doing this with a bad feeling b/c I never say anything bad about anyone's business.\n\nSo, The Tiger Lily Flower Shop, thank you for not replying to me nor trying to solve my problem (your $10 never came to my account by the way either...and no thanks, I don't need you to do that).