I had tried Lo Lo's before at their last location in Scottsdale and thought how great it was.  I decided to bring my friends to the new location.  Needless to say, I won't be back.  I was so disappointed in our experience and I wasn't the only one.  It was very busy the day we went- Oct 31st, 2014 - However, it looked as if the restaurant had not planned for that.  There were not enough staff on and the staff they had looked confused.  We sat at the bar and did not get noticed for about 20 minutes.  We had to ask for menus.  There were people around us complaining about how long it took to get their food.  The staff seemed as if they did not care.  There was only one bartender and she seemed to be in her own world.  We waited almost 45 minutes for our food.  I asked for a refill on coffee and that took another 25 minutes and I had to ask twice.  The kicker was they did not give me a new cup and she poured old coffee and when she realized it was bad she said she would get me new - however put the same old cup back.  When the new coffee came another person took my old cup and poured coffee into it... \nEven the guy next to us was complaining how slow the service was.  They never apologized and as we were leaving I saw a woman complaining to the manager about her poor service and he was YELLING at her back.  This was very unprofessional.\nNeedless to say my friends were not impressed and I won't be back...