Alright so first impression of this place was WOW what a nice setting. Truly pleasing to the eye. The lighting is a lot darker than what you see in pictures, but they light plenty of candles. \n\nI like how they place a heated beanbag on your lower back, it helps relieve the tension right there. A lot of places don't know or don't understand that people with lower back pain CAN'T lay flat on their back without any cushion to support, because it could be extremely painful. Now let's fast forward to the massage....she was ok. Wasn't bad but wasn't good enough either. She elbowed my shoulders lol how is that supposed to feel good? But who knows maybe I'll get someone better next time. I also didn't like how the men and women were whispering to each other in their language. Don't they know we're all here to relax? And the bathroom along with the backdoor is right next to where everyone is getting their massages. Every time someone would enter or come out you would hear everything. It wakes everyone up. \n\nNow after everything was over and I tipped my gal already, I come outside to pay.. The receptionist girl obviously knows nothing about customer service. Whoever decided to put her at the front should know she's going to cost you many customers. She was not pleasant to begin with, when I arrived she did not greet and welcome me. I had to say hello to HER and mention that I have an appointment before she even decided to look away from her phone. She also did not care to ask me \"how was everything?\" when I came back out. Haha, and that wasn't even the end of it. After I paid she ASKED me if I had already tipped. What? How unprofessional and rude. I understand gratuity is appreciated but here it's required. There's even a sign that says they would like at least $5 tips. Makes me think, why did I give my girl a $10?