First off, I will NEVER patron Roy's in Chandler ever again!! Please read on to see why...\n\nA friend and I went for Aloha hour and it was awesome. Everything on the HH menu is only $5!   We enjoyed everything from the food, drinks, & service, that we decided to come back and try their dinner menu.\n\n9/4/2010\nMy friends tried the Hibachi Style Grilled Salmon, they both were quite pleased. Perfect portion size, above average quality but yet still a bit pricey. Nonetheless, the dish was quite satisfying. \n\nFor my meal I had the Hawaiian Style Misoyaki Butterfish.  It came with black \"forbidden\" rice and bok choy.  Each flaky bite was melt-in-your-mouth delicious.  Excellent choice!\n\nThis is where it gets ugly...\nAs our average service was about to conclude, the waiter drops our check off. I ask him for another cup of coffee and as he pulls his hand back from delivering the check, he knocks a quarter glass of wine all over my friend and her phone. He proceeds to apologize and cleans a portion of it up, then walks away. He never returns for the coffee I asked for, nor did he offer to refill my friend's $8 glass of wine. I gave him time to reconcile as I saw him pace back and forth but to no avail. I had to chase him down for my refill on coffee. Despite my friend getting wine spilled over her without compensation, our party decided to reflect our displeasure through our tip (~8%) opposed to an open, verbal complaint. However, our waiter wasn't pleased with his gratuity. He came back to the table after he discovered his low tip. YES! He actually had the nerve to return to our table as if he didn't understand why he received a low tip! He spilled wine, which we had paid for, on the customer without compensating for it! What did he expect?? \nHe came back to the table asking if we were displeased with his service. Astonished by his ignorance, we explained to him what we were displeased with. Get this... He didn't think spilling the wine over my friend wasn't a big deal because he thought it was a small amount and that she was finished anyway. Imagine a waiter spilling a paid for glass of wine over you and justifying it because you were almost done anyway. Absolutely ridiculous! Plus, what did he expect from us at that point. Did he expect that we would change our minds and tip him more? The waiter apologized once more and we just got up and left.\nOur server, THOMAS  the absolute most ungrateful, inappropriate & rude bastard of a server I've ever encountered!! \nThe manager was of no assistance either. Just a note, in the Service Industry, there is no verbal apology that is acceptable. In the Service Industry, the only apology comes in the form of compensation. The manager apologized but asked if we would like to have gift certificates. That's like saying \"May I say 'Sorry' to you?\" He should've given, not asked to give. Putting the onus on the customer is an insult. We declined since acceptance would paint us as opportunists.\n\nBottom line you expect above the standard level of service when you're shelling out $25-40 per entree.  So even though the food was great, the horrible experience with how we were treated is cause enough to never return to this location.  It's like being slapped in the face but saying it's okay because the food was wonderful...NO THANK YOU!!