I have to start this by saying that I first went to this salon last October and had a great experience.  It was the first time getting my hair colored since I was in high school and I got blue peek-a-boo highlights with the rest my original hair color, I also got a cut, and a gloss.  It was EXPENSIVE, took five hours, and he had appointments within mine (understandable to a certain degree), but I loved the results and got a lot of compliments. If I stopped there I would have given this place 5 STARS, but my second time there was HELL.\n\nTwo months later I went to get a retouch, scheduled it with the same person (Jeremy).  I could only schedule it the same day as the day I was leaving for vacation (My error, I learned to never do that).  He forgot what he did the first time and spent 30 minutes trying to figure it out.  I explained to him exactly what he did, but it went on deaf ears.  Originally I just had one section in the middle of my head highlighted going from one ear to the other, so I don't know why it turned out so messed up.  He ended up bleaching hair that wasn't even bleached the first time not to mention there was no method to the madness.  I had areas near my neck bleached on one side and not on the other, which of course I didn't realize until I left.  He spent majority of the time rushing (It seemed that way), my ear was covered in dye when I left, not to mention how unorganized the sections were.  After blow drying my hair (Which I have close to nappy hair, so it looked like an AFRO at that point) he tells me he DOESN'T HAVE TIME to finish because he has another appointment, so I was expected to be cool with that and leave.  Not only did I get charged over $80 for this crappy color and to leave with worse hair than I came in with, but I couldn't refuse to leave until he could straighten my hair because as I said I had a flight to catch that night. While I was on vacation my color faded quicker than it did the first time (Whether that's a common problem I don't know) and ended up having to dye it to a dark brown color just to cover of the blotchy dye and faded color with BOXED HAIR COLOR.\n\nI'm nice person when it comes to being a customer and I have sympathy for people's jobs.  I KNOW that customer service is hard and you get really mean people and I don't want to be that type of person, but I also KNOW that I had a right as a customer to refuse to pay for what I got, but I'm a pushover and had other things to do that day so I sucked it up and paid for it.  BIG MISTAKE, I'll never go here again and get walked all over.  I feel taken advantage of.  Not to mention I'm a poor college student and $80 is a lot of money to me so it felt wasted because weeks later I could only afford cheap box dye to cover up the mess they made (AND I wasn't in Las Vegas to go complain).