I have always been an Einstein's Bagel fan and I'm sure I always will be, the bagels are very good the options are great but my complaint is regarding this specific location. I cannot put my finger on it exactly but the staff seems less than enthusiastic about their jobs and it comes off as rude at times. My first time at this location I was over charged for my food, the second time I was undercharged, the third time I asked them to cut my bagel in half and that one single request seemed to be way over their heads as I got it uncut. Now I don't even ask I go in order, get my food and leave right after my fill of attitude. I don't know, maybe because I don't make minimum wadge I guess I just don't understand but regardless they are there by choice and should represent the franchise properly and treat me like they appreciate the fact that I am spending my money there. Now I am not saying all of them are rude its only one or two of them but its consistent. The other locations are great, zero complaints but this one downtown in the Hyatt is sub par. I mean being that they are in a hotel one would think they would be aware of this but nope. However with that said its on the way to work so, I'll be back.