My experience would have been different had I not lost my boarding pass, but I'll get to that later.\n\nFor $14.50 RT, why not try the shuttle. Might as well save some cash to spend on the slots, right?! I've taken a taxi before and I think I paid $25-$30 one way. \n\nMy experience from the airport to the hotel was typical of an airport shuttle service and I don't have anything to complain about. I didn't have to wait at the airport as a shuttle was already there. I was the last to be dropped off so door to door took about 45 mins. That seemed reasonable to me with all the traffic.\n\nNow here is what I found extremely annoying. 24 hours prior to departure, I called the company and reserved my spot. I had my boarding pass at that point. I somehow misplaced my boarding pass from the time I packed my belongings that morning to 15 mins before my shuttle was going to pick me up. Luckily (or so I thought) I had my receipt.\n\nI get it, it was my fault I lost my boarding pass, but when you feel like a company is trying to nickle and dime you when you have all the necessary proof that you paid, that's when you get annoyed. You would think they would have some leniency. Do you know how easy it is to lose a piece of paper the size of a receipt?! Had I known this would have happened, I would've taken measures like putting it in the safe bc it's that valuable, or better yet...I should have had that thing laminated and made into a necklace I could have worn. I think adding a gps tracker to it would have been beneficial...\n\nThe receipt clearly states:\n1-Your name\n2-Your confirmation numbers for both trips\n3-That you paid\n\nWhen you call 24 hours in advance they ask you for your confirmation number so the driver would have your name + confirmation number, but guess what...they do not accept that as proof and I had to pay cash for another one way trip to the airport. Also, there is no need to be a rude shuttle driver. I'm sure you have had a hard day, full of drunk people and crying babies trying to get back to the airport, but I also had a hard day...looking for that damn boarding pass.\n\nIn this day and age you would think that would be enough information for a company to let you on the shuttle. What else do they want, your SSN #? I'm complaining about $7.50 here, but it's a matter of principle.\n\nDid I mention, the shuttle came 30 mins after the assigned pickup time. Yea...no thanks.