It gets 4 stars because of the lobster tails & cannolis and because I love Cake Boss. I took off 1 star because of the red velvet cupcake which was just not good at all. I'm a red velvet snob and expected a red velvet cupcake from Carlo's to be like everything else I've tried there.. Amazing. It wasn't. Hard to describe what exactly was wrong but didn't even taste like red velvet to me.\n\nAnyway, lobster tails are my favorite, hands down! They're amazing. I literally constantly crave them. My friend wanted them to add some chocolate on top of hers when we went and they wouldn't do it but I'm fairly certain that would be really good.\n\nTheir cannolis.. Mm so good! I visited the Carlo's in Hoboken a few years ago and had a cannoli so I had to try the ones here. I had the regular one and the chocolate one. Both are great!\n\nMy friend got a hazelnut covered cream puff in addition to some lobster tails and she said it was really good. It is a must try for me for next time.\n\nI spent about $28 (I think) for two lobster tails, two cannolis and two red velvet cup cakes. Also, there were a lot of people there in a small space but they do try to get to the next number (yes, you have to take a number when you get there) quickly. I didn't have any issues with the customer service either.. Everyone was friendly!\n\nI would, however, recommend a way for customers to be able to know what is in the display cases before ordering. Even while ordering at the one with the pastries, you're unable to see the cupcakes case as people are standing everywhere while waiting and vice versa. I probably missed out on something simply because I couldn't see it and didn't know it was there. After reading some other reviews, it seems there is now a line to get in which should alleviate that problem.