Tried Nan and Byron's today for brunch and was disappointed in all phases. \n\nFirst after being seated nobody came to our table until I went and asked the hostesses. We were seated around other tables being waited on and everyone working clearly saw we needed service. It was rather busy for Sunday brunch but they clearly had enough staff working at the time for the volume of people. For the rest of the meal, the waiter's attention was spotty at best and only checked on our table a few times. \n\nMoving on to the food, two in our party had the brunch buffet ($21 with a drink) and I ordered an omelette off the menu.  The waiter managed to spill coffee while filling a cup and walked off without attempting or offering to clean it up. We had to ask a nearby waitress at another table for something to clean it up. The impression I got from the two who ordered the buffet were disappointed with it being mediocre at best. The crab legs (selling point of the buffet) were overcooked and almost not worth the hassle or effort. The rest of the items were average and were on par with something you'd get from a mass catered event. Definitely not warranting of the $21 price. They were done with their second plates before I received my simple omelette with toast and home fries. The omelette was horribly overcooked and bland and they cut up sausage links (served on the buffet) to use in the omelette. I could have cooked a better one at home in 5% of the time it took to receive my plate. \n\nWe also overheard/saw two other tables that had issues with their food or service and were being comp'ed or receiving discounts for their meals. Clearly there were multiple issues going on outside of just our table and experience. I am definitely puzzled why this restaurant was as busy as it was and with many positive reviews. \n\nI will not return.