This actually happened several weeks ago, but I keep forgetting to post, and am still sad about it.  I have been a long time customer of the Tempe location, and have only been to the Old Town one a couple of times.  Smaller, but less smelly hipsters than the Tempe one.  \n\nMaybe this isn't a big deal to most people, but I was thoroughly irritated.  I loathe doughy cookies.  I like a nice chewy cookie with a crunchy crust.  I know I am the exception in this case, so that's why I always check first.  I asked when ordering - \"Is your cookie dough-y in the middle?\"  The barista assured me \"No, not at all!\"  Halfway home, I took out the cookie.  *womp womp* It was barely baked!  My boyfriend likes under-baked cookies, but this was even too much for him.