I have been going to this location for years, bringing mine, and my wifes vehicle in. \nI have paid for mutiple washes, had windshields replaced, etc.. \nI recently had my windsheild replaced, which was great. \nI then recieved a few free car washes. When I brought my truck in, one of the front line guys sprayed like a ''pre-wash''  soap onto the bumper and mirrors, headlights. \nThis product ate into the plastic of the headlights and mirrors, and stained them, making a ''spray'' stain on the items.    I spoke to the manager, and nice guy, but told me to come back and they will try and remove it.   I came back a few weeks later, told my story, and the guy I spoke to said no, that didnt happen here, and it would need to be detailed, and he could give me a amazing deal, roughly 70$. which I agreed to do and paid for. \nI brought my truck in a few weeks later, left it all day long, came back, and the staining was gone, but still on the mirrors (backside, plastic side)...  I told the manager again, and he said there was nothing he could do. Plus come to find out my floor mats were missing. \n\nI THEN came back again, for another wash, and the whole proccess happened again!,.. same staining on paint..etc...  I spoke again to the manager, and he said I could bring it in some other time and they would see what they could do. \n\nTHEN, my wife went in, and the same thing happened to her vehicle!, same staining. \nWe have not been back since, but are going to call and see what we can get resolved. \nSince then, I have been to the location off bell and the 101, near Arrowhead mall, and briefly discussed the situation with the manager at that location, and he instasntly knew what the issue was, before I was finished. He said the soap chemical solution has to be cut 50/50, 50% water, 50% soap, and it was not, and it etched into the paint..\n\nSo, long story short, wasted time, wasted money, missing floor mats.