Overall very disappointing experience.   Room not as nice as rest of hotel appeared, though the bed and pillows were very comfy.   Towels were pretty thin and yucky.   Coffee in the room was TERRIBLE.   We purchased a in/out parking pass for $22 which was supposed to be good for whole stay, but ended up only working one time, and when we went to leave the garage after checking out, the machine declined our card and we had no choice but to pay $12 to be allowed to exit!   I called the desk for assistance and to get a refund on the $22 pass, but the woman (who had such a thick accent I couldn't understand most of what she said), stated that we would need to either fax or scan and email a copy of the $12 receipt we had to pay upon leaving and only then could she give a refund!  SERIOUSLY?   Who would make something like that up, and it's not like it's hundreds of dollars, it's 22 bucks.    She tried to give me the email to send it to, but I couldn't understand her, so I gave up.    She said I could call back later to get the address if necessary, but honestly it just seems like more hassle than it's worth at this point.   VERY DISAPPOINTED in the staff's ability to be helpful at this hotel.    It is nicely located for the sporting venues, Market Square, and not far to Southside where we went to see a movie.  Also the garage is very conveniently located, but just don't buy the pass unless you want to be let down!