This evening my boyfriend and I decided to pick up some takeout on our way home from Christmas shopping. We walked in the takeout door into a chaotic mess. After 10 minutes of waiting in \"line,\" we were finally greeted at the register. I say \"line\" because it was really more of a cluster of customers being randomly waited on by one of four confused Pei Wei employees.  While attempting to place our order, I repeated \"chicken\" about four times because the young man questioned what kind of protein I wanted in my \"kung pao chicken.\" Um, chicken in my kung pao chicken please. When my boyfriend attempted to order his spicy Korean steak, the young man spaced out and could not comprehend \"steak.\" \"Steak? What do you mean, steak?\" A young woman walked over and scolded, er, showed him how to enter the entree. \"He wants steak!\" Young man: \"He didn't specify that!\" Young woman to my boyfriend: \"It helps if you order backwards from the order of the menu.\" After the awkwardness settled, the two employees then parted ways from the register and left us unable to complete our order. They both continued to wait on other patrons in the \"line\" and completely ignored my question of \"Um, can we complete our order?\" We stood there as I glared at any employee who even slightly made eye contact. Still nothing. We left. The restaurant business is too competitive for this location to operate in such a terrible way.