Besides buying/leasing my car here, I doubt I will ever go back after the wait and lack of \"service\" I recieved when coming to get my car's oil changed. Its like a heard of animals trying to get in there and the front service staff is very rude.  The gentleman I had was brand new, told me 2 weeks, and when we went into the front office to check in, we came across Eric, who apparently to some (as read in these reviews) is like God...but no he was very rude and far from great.  Eric, at this time, was more concerned about his broke down name tag and MacGyver'ing it back together than to officer appropriate customer service.  \nOh and then there was the quoted 2hour wait...for AN OIL CHANGE!!! Nothing special there...granted it did take me 1 35min...and sure they have couches and a tv to watch (ONLY ON CNN) and some free water and soda, but honestly I would rather still be in bed watching my own TV when I can get my oil changed elsewhere for 30min.  \n\nI even told a friend this who also got his car here, and he came to do the same oil change, got the same 2hours story, and left...He went to the Ford dealership near Ann/Centennial...and BAM it only took him 30min there and people were actually friendly!!! go figure.