I used to stop by this cookie-cutter bagel shop about twice a week to grab a coffee and a bagel on my way to work.  I mean, it was convenient, up the street from where I lived.  \n\nI stopped because my idea about customer service is not to give customers grief, and not to mock customers who are looking for an efficient (hell, that's why you are a cookie-cutter shop, right?) way to grab something because they need to be somewhere.\n\nSo, after about 6 months of not stopping in there, I decide to give it a try this morning.  What a mistake that was!  Two people behind the counter, no line, one customer waiting for a bagel to be made.  One of the counter staff was on the telephone, the other was making this other customer's bagel order.  I assume I'll be helped next by the staff after this other customer's bagel order is finished -- no dice. Instead he grabs what apparently was a large telephone order being taken by the other staff person and begins making those orders, and this other staff person for some reason needs to enter this order into their computer.  I wait another 5-10 minutes, meanwhile a line is forming behind me, and still nothing.\n\nAvoid this place!