How disappointing. Not in the food necessarily- but in the experience. I left feeling bitter and a bit angry. The customer service had been terrible from the onset, with the worst being at the end. \nWe're standing in line and as we make it to the front we find ourselves being completely ignored because the hostesses have decided to compare nails and chat. Then after we get seated, the guy coming over to explain the drinks and get is situated was very friendly and we felt better and looked forward to our burgers. But then it turns out we had a different waitress who didn't greet us or say much of anything really. \nSo we order our food- I got the Hell's Kitchen- which admittedly tasted very very good. I hate to admit I ordered mine as medium-well ( I know, I know- stop cringing) and it came out a bit bloody. I didn't complain or ask to cook it more because we has already waited a half hour just to get it. So I ate it and it was very yummy, along with the sweet potato fries. \nSo things were going ok- the waitress was nice enough to let us split our check- so we calculated our meals and have her our cards, only for her to come back with our copies to sign, telling us we still have to pay $6 for the tax. Seriously? She couldn't do that? So fine, we added in extra and that was that. Then the woman who came to fill our waters literally knocked my water glass across the table- shattering in between my friend and I. No I'm sorry, no urgency- we were left trying to move so we didn't get soaked and picked up bits of glass, only for her to come back and lay some extra napkins on our table and leave. ARE YOU KIDDING ME? So we're left there trying to pick up all the bits of glass without getting cut. I didn't realize until a bit later that there was a huge shard right behind me- so I picked up and stuck it on the napkin on the table. And the waitress comes back, only to grab the napkin with the glass in it and walk away. No apologies, no checking to see if we're okay. Nothing!!! I couldn't believe it! What kind of crazy service is that? I never complain and I wS actually tempted to, but figured I'd just write a review instead. \n\nSo yeah. Food is good, but not worth having to deal with the people working there. Go to Earls Sandwich instead!