as a loyal customer of starbucks, i was highly disappointed by this location's service.\n\nhere's the story:  i ordered a skinny caramel macchiato at the blue diamond location (near my house) and asked for a little extra caramel sauce (i know that no longer makes the drink skinny, but i had a sweet tooth :).  instead of topping me off with extra sauce, they gave me an extra pump of caramel syrup (yuck!).  since i was headed to a store in chinatown, i stopped at the startbucks right off the spring mountain exit, explained my issh and asked for a little extra sauce.  the guy at the window said he couldn't alter my drink, but could make me a new one.  i took out a dollar to tip him for his kindness.  we exchanged goods, i thanked him dearly and drove off.  when i looked at the new drink he'd made me............ it was crap!  in asking for a little extra sauce, he flooded it with sauce!  1/8 of the drink was sauce.  there was a layer of sauce at the bottom of the cup... a layer on the top.  the drink was so full, it overflowed when i poked the straw in it and spilled all over my car! \n\nmind that i am normally not \"one of those\" customers... if ever i feel that i'm swaying that way, i'm overly apologetic and thankful.  mind that i pay for a $5 drink everyday, so it better taste the way i want and expect it to.  above all, mind that every starbucks i've been to has said: if you're ever unsatisfied with your drink, they'd be happy to remake it.