IF YOU'RE LOOKING FOR OVER PRICED, SEVEN DOLLAR JUICE, EXTREMELY SLOW SERVICE, AND HORRIBLE CUSTOMER SERVICE, BB KINGS IS THE PLACE FOR YOU!!!\n\n\nAfter eating here in August (yes August, and it is now December), I will never give them my business again. I write to you months later because this is how long the dispute has been going on for, and still no one from their company has called to settle it.\n\n \n\nThis past august my family stayed at the Mirage. BB Kings was the only breakfast place, so we gave it a shot. After finishing my breakfast (an egg dish) and my orange juice, my party received the check. My eyes bulged as I saw the mediocre orange juice I had just finished was SEVEN DOLLARS. Listen, I am a Los Angeles girl (born and raised), and anyone who knows me knows I am not opposed to spending money on a good meal. In this instance however, next to being sprinkled with gold, this orange juice was no where near being worth seven dollars. Before speaking to someone I checked a menu to make sure it wasn't me who had bypassed the price listed, but surprise surprise, there WERE no drink prices listed. Here's where the great customer service comes in.\n\n \n\nAfter speaking to a manager, I was asked if my waitress had warned us that the juice was seven dollars at this establishment. Clearly my answer was no. She apologized, voiced that they were supposed to inform all customers of this cost, and that she would comp \"the entire bill.\" Sounds like a good compensation, and like I always say, it's about how an establishment handles problematic occurrences that sets their bar. I had washed my hands of the whole ordeal, or so I thought.\n\n \n\nFinally I received my monthly credit card bill, and here's where the dilemma began. BB Kings and their great accounting department charged me for the whole meal and then comped me for the meal. Sounds good right? It was Void. But later down in the bill another charge for the entire cost of the meal was on my statement. Despite the easy math, no one at the restaurant could comprehend the problem with these charges. If you charge someone twice and comp them once, YOU ARE STILL CHARGING THEM! After sitting on the phone with several managers at BB Kings, explaining the entire experience several times over, and being told that someone would be in touch with me within a day, I figured it had to click for SOMEone on their end. Well that was in September...so you do the math.I have yet to hear from anyone.\n\nI WON'T BE GIVING THEM MY BUSINESS ANY TIME SOON