So, my mom and I visited your store, and had a rewarding experience. we had a person help us, angel bruner, who provided us with exceptional/excellent assistance. my mom, 81, experienced a poor experience with someone before, so was forced to physically come to the store, and we met with angel, and she took care of my moms needs/concerns promptly, efficiently, but most importantly, NICELY with lots of respect and good listening...keep up the good work !