It pains me to give the services department a poor review.   \n\nWhen I realized that this was the bike shop that Francisco had gone to after having worked on my bike at Bike Source (back when the service was actually good at Bike Source) I was hopeful that I had found a place to get my bike serviced.  \n\nThis store is obviously focused on road not mountain biking.  Being primarily a mountain biker, I was hesitant to use this store for my repair work.  I specifically asked if they serviced mountain bikes and was told that this a \"Full Service Bike Shop\".  Great.  I dropped off my bike and promptly got a call from Francisco.  He was extremely detailed and listed every little bit of wear and tear on my bike.  He told me what needed to be replaced and what I could keep using for the time being but would have to replace down the road.  He didn't miss anything, but he didn't try to sell me on unneeded parts and service either.  Great service thus far!\n\nOne thing I needed was a new tire.  I went to pick up my bike but was told that they didn't carry tires in my wheel size.  Okay, no big deal.  My bike is several years old and the 26 inch wheels are disappearing fast. I bought a tire elsewhere and brought it in.  Another mechanic who was working asked me if I knew how to install a tubeless tire.  Yes, I do. But is it a bit concerning that the \"bike mechanic\" is asking me how to install a tire?!?  He placed a call to another mechanic and was told that he needed Stan's to seal the tire but they they only had full bottles and not the install kit.  He didn't know what Stan's was or what an install kit was.  Wow. A full service bike shop?  I think not.  \n\nSo once again, I left without my bike.  A few days later I showed up, with my Stan's Sealant, so that the tire could be installed.  Finally, my bike was ready to ride, or so I thought.  I had initially brought my bike in because the fork wasn't holding pressure.  As I was rolling bike away I put some pressure on the handlebars and the fork when all the way down as there was no pressure in the suspension.  Back to the services department I went.  I was told that they weren't able to get the proper seal and that I had to take the bike to a Specialized dealer.  So I paid for a fork rebuild for a fork that was not functional. This was roughly $100 if I recall correctly.    \n\nI took my bike to Bike Source to have the seal installed.  I was charged for a fork rebuild all over again.\n\nTo sum it up: My time was wasted. My money was wasted.  Do NOT bring your mountain bike here.  They don't have the parts to service a mountain bike and some of the staff could not have less knowledge about mountain bikes.  I had to come back to the shop Three times before actually leaving with my bike.  And even then it wasn't fixed and I had to take it to another shop.  The money that I spent here on a fork rebuild was completely wasted as the job wasn't completed and I had to take my bike to another shop.  I may give this shop a try with my road bike.  But my fat tire is never going to be serviced here again.