Hmmmm...I know that I shouldn't expect too much when going to the mall, but basic sales and customer service skills are always nice.  Basically the store gets an extra star because they do have items that are unique to this Sanrio that can't be found at other Sanrio's---I was visiting for work and decided to stop by here to grab some goodies for the kiddies.  \n\nI was not greeted or acknowledged until I walked to the back of the store and started touching merchandise in the back.  I selected some items that were on sale with a certain percentage off.  I get to the register see that there is a sign stating that if I spend $30, I would receive a coupon for $15 back to use on my next purchase.  My total came out to $26---I proceeded to ask if I would be able to qualify for the coupon.  The cashier then proceeded to tell me it would not work on sales items---here was her chance to upsell me---she didn't take the chance.  \n\nI just said ok and paid for my purchases and walked out.  Had the cashier not been so preoccupied in trying to expense out products to create gift sets--she would have noticed that she rung up my order incorrectly.  Luckily I checked my receipt outside of the store---I would've been salty if I was on the plane headed home.  She forgot to ring up the sale items as such---so I go in to tell her that I need a refund for the incorrect amount.  She passes me off to someone else that had no idea what was going on.  The refund took a good 15 minutes and at the end of the transaction the cashier wanted to know if I still wanted the products---uh duh---I just want my 30% off that the sign surrounding the products says I should get.  Finally I get my corrected receipts and continue to stand there because after they took the products out of the bag---they were trying to go back to their busy work---after 10 seconds I finally just asked for the products so I could be on my way.\n\nI totally understand we have our slow days---but 2 people in the same store working at the same place being slow---no good can come of that.  But alas, this store does have interesting items that other ones don't, so next time I visit Vegas I will probably shop here again, but with a lot lower standards than I am accustomed to so I don't get grumpy.