BEWARE - This isn't your typical Las Vegas Hotel.  Its a timeshare, a nasty timeshare, dirty politics, management who doesn't care.  Get ready for a hostage crisis in the sales presentation you will get mugged by these thugs.\n\nPros...\n\nHmmm... the kiddie pool area was nice for my kids besides hitting his head\n\nI guess that's it.  It is kind of central.\n\nCons...\n\nMy son, and we saw many other kids slip in the kiddie area as there is cement between the two areas and kids run from one to the other and they land on their head!  I noticed they are recording video of the kiddie pool area, so I asked for the minute of footage when my son hit his head... and of course this was denied, they have policies to make sure no one can get the evidence against this place.  They are aware many kids slip and fall.  I filed an incident report just to have it on record so hopefully someday they see the fault and paint the surface with a non slip paint at the least.  Oh, I forgot to mention, it was brought to my attention, \"there is a sign that says \"Use at your own risk\".\nTimeshare not hotel.\nThere is no bar.\nThere is no restaurant.\nThe pool on the roof was expected to be a regular pool.  Its only 3 feet deep! My kids however loved this, but my older kids, wife and I will have to wait for the next hotel to swim.\nThe only room service is an offsite 3rd party company, takes about 90 minutes for food.\n\n\nWhat really bothered me about this place (more than already mentioned).\n\nWe were forced to go on an \"Owners Update\" tour.  This is where they lie to you and try to belittle all other companies and resorts.  I was told I would not like my week stay at Mandalay Bay with my kids because all the pools are topless.  Not true.  We were told Westgate would kidnap us and hold our credit card hostage, and Hilton Grand Vacation Resorts is \"like\" Diamond\" but 2x the price.  All of which were lies.\n\nWe were held hostage by the Diamond Resort Sales staff for over 3.5 hours, and they kept promising gifts.  At the end, were were led to a \"gift\" desk, and then were told we would get no gifts.  I will not go into all the gifts we received from Hilton, but it makes this place look even cheaper, or perhaps exposes how cheap this chain is.  Go Hilton, Go Marriott, Go Wyndham but AVOID DIAMOND!\n\nHere is the big problem.  My 4 year old son was burned earlier this year at the Tahoe Vacation Resort, another Diamond location.  When this happened, we were ultimately ignored for the remaining 4 days of our vacation, and all communications I made to both Micheal Pena (Property Manager) and Steven Cloobeck (CEO and owner prior to the IPO on the NYSE) both failed to respond, so ultimately now for 4 months, we have been shunned by the Diamond Resorts Team.  I decided to address this at this meeting, and the ONLY thing Diamond would do is knock $3000 off a $20000 purchase they wanted me to buy.  Why would I buy from this place when they ignore and shun people injured by their negligence.  So after 3.5 hours, trying to get an apology from them... their ONLY focus was to sell me more time share... I ultimately walked away with nothing.  No gifts, no apology, and the kids all missed breakfast, but I did get a THREAT that if I didn't take this deal there would be no others like it.  This is how they they deal with battered OWNERS.  They did tell me, Steven Cloobeck and all management has CHOSEN not to talk to me or respond to my messages as I am a legal liability and could take them court.  I guess I will.  BTW this is after VP Carter Lee was brought into the situation and wasted another hour of my time.  Nice guy, but only his only attempt to solve this situation was again, a discount on future purchase.  Apparently no one has the ability to take the necessary actions to turn around a battered owner.  Or they just don't care.... without getting access to my bank account.\n\n\nAVOID Diamond Resorts International or Ignore my warning and get yourself involved in the scam and you will also be disappointed everywhere you go.   I am not a bad guy, I left another review on the Cancun which is also in just as bad condition, and a Diamond Resort property, however the property manager (Beau Bryan) there is the first person at this whole company who cares about anyone.  I gave them 4 star for his efforts, even though they deserved 2 stars.