As a typical fast-casual restauarant, this is one of those places where you place your order at the counter, pay, and they bring the food out to your table when it's ready.  I was really hoping to be blown away because I had read several glowing reviews from fellow Yelpers.  Sadly, I was under-whelmed.\n\nI wasn't exceptionally hungry, so I decided to go with the soup and 1/2 sandwich.  I love tomato bisque, so when I saw this on the menu, it was a no-brainer.  Also, I recently aquired a taste for home-made pimento cheese... so I decided on that for my sandwich.  I ordered it grilled.  Lauren ordered the chicken with orzo soup and 1/2 pimento cheese also grilled. \n\nFirst strike was that they were pretty slow in getting  our order out to us. We noticed that several other patrons got their food much more quickly than we did, even though they came in after us.  And our orders were pretty basic - nothing fancy to prepare. Oh well, not a huge deal, but we thought it was a bit odd. \n\nSo, when the food did arrive, I was disappointed to see the \"bisque\".... it  was bright orange and had an odd consistency - not smooth and creamy the way you expect a bisque to be.  It had some parm cheese and chopped up basil that did not make the soup taste better.  The basil must have been old because there was zero flavor to it.   :-(   Also, the overall flavor of the soup was flat and just a bit odd. To make it worse, the soup was not very warm.   The sandwich was disappointing too.  It was supposed to be grilled, but it was if they threw it on the grill for only seconds - just enough to make it look toasted on the outside, but not long enough to heat up the cheese on the inside.  \n\nLauren fared better with her chicken orzo soup... but her \"grilled' cheese was like mine... not really grilled at all. \n\nI really wanted to like this place... and it did look like there were better options on the menu, so I will probably give it another try.  Next time, I'll just avoid the icky \"bisque\" and \"grilled\" pimento cheese sandwich.