Absolutely the worst customer service I have ever experienced. There are many shoe/handbag repair places to go in the area, I would go anywhere else but here. I stopped by to have a bag repaired, all the signs say that they are open (open-COME ON IN) but I found the door locked. I called the number on the door, and asked when they would be back open. The person who answered the phone very angrily told me that \"we are closed, and I am on camelback so I can't talk to you.\" I then told him that he should maybe change his signs to say closed, instead of getting angry when a customer calls him, and then he hung up on me. Word of advice: treat customers, or people on general for that matter, with respect, whether you're open or closed.