one star because I have too.\n\nI have never used foul language in a review so far and excuse what I am about to say but i cannot STAND these assholes.\n\nFirst visit, we went for an oil change.\nthey completed it and all seemed well.\nNext oil change we went to Discount tires and they asked who did the last oil change. Told they good year.\n\napparently, they did not have the correct filter needed and failed to mention that to us so made it work to make a sale.\nthe incorrect filter was put on and strategically put on so it would work and we wouldnt notice.\n\nawesome.\n\nbefore that was noticed though,\nwe went in for a second time to have the air conditioning fixed on another car we own. without even looking at it, they were able to give us a full description of what needs to be done and a quote which totaled to over $1400. thats right, $1400.\n\nwow, very impressive,\nwithout looking at the car you can tell exactly whats wrong?\n\ndoubting what they quoted us was necessary, we went down the road to Discount tires.\n\nthey took the car with a $100 payment to diagnose the problem and said that when they found out what was wrong, that $100 would go toward the cost of fixing whatever it was.\n\na few hours later,\nthey found the problem and that total lump sum owed was $400.\n\nso the jackasses at good year think because we dont know much about cars they can get away with charging us $1400? \nI may not know technical terms and what parts are what, but I know damn sure they should have LOOKED at the car. how would they know what the problem was? and how did they come to the conclusion that the ENTIRE air conditioning system needed to be replaced?\n\nI will be making a formal complaint to the company directly.\n\nNot only were they trying to jip us out of an outrageous amount of money,\nbut when we went in to describe the problem, two of the staff members had horrid attitudes. my husband has a strong accent and didnt know the technical terms used, but when he would say something incorrect, they would make sure to point it out and put him down about it.\n\nseriously?\nhe isnt a mechanic morons! dont you think if he was we would NOT BE HERE!?\n\nthey could easiliy get accused of being racist because they make it more then obvious that my husband was irritating them.\nIm glad I didnt go in alone either though because Im sure they would have taken advantage of me because im a female.\n\n\nif you need any kind of car repair, go to the discount tire store on centennial headed toward north 5th. My husband and i have gotten all repairs done there since and have NEVER had any additional problems with what was fixed. The staff is VERY customer service savvy and treat you like family. We go so often and liked their service so much, were Discount Tire Credit Card holders.\n\ngood year hired a bunch of mother fuckers.