Our experience was terrible from the start. A wait for a table when the establishment was practically empty, then a long wait for wait staff to approach. We asked for water and my husband ordered a draught beer. After about fifteen minutes of watching the waiter stand at the bar and visit with a couple he clearly knew, I decided to approach and ask for a Coke and my husbands beer. He replied \"we serve Pepsi\" really curtly because I was interrupting his talk about cars. Then he seemed to try to recover and said \"oh I'll bring your drinks in ten seconds sorry about the wait, it's so busy\". In the meantime a couple was seated at the table next to us. They asked for waters and menus and never got either so they gave up and left. I'm not sure why we stayed at that point but we were having a good visit and were curious about the food. The bus boy was excellent. He eventually came around with some focaccia bread and brought two Pepsis (not a Pepsi and a draught beer) but whatever. There was no butter or olive oil for the dry bread. The waiter came and took our order. We nibbled on the bread and finished our Pepsi and after about ten minutes the waiter came around to \"clarify, what we'd ordered... so he'd forgotten to place the order. The bus boy offered us more bread and I asked for oil and he gladly brought it. Our meatball appetizer arrived. Here's the really bad part: they were tasty enough, but there was a long black hair in mine. I'd been chewing it and partially swallowed when I started to gag from the tickling. I pulled it out and almost died. I'm really blonde with shoulder length hair... It clearly was not mine. We decided to call t manager over and he was actually really apologetic. The waiter dashed up and joked \"I told them to put the hair in the dessert only tonight!\" \n\nUgh. The manager offered complimentary food and just about anything he could do to make up for it but it was too little too late, honestly. He offered free food to go or did we want some desserts to take with us but we declined, we were just too turned off by the whole thing at that point. \n\nLater, my husband (who never gets sick and has an iron stomach) said he didn't feel well and he thought the meatballs upset his stomach. I was floored. Since I'd not managed to get a whole meatball down, I was okay, just a little nauseous when I thought about that hair.