While this is a pretty hotel, it suffers from a lack of customer service. In fact, the lack of customer care has infected every inch of the hotel.  \n\nThe housekeeping department services requests for extra bedding items within a brisk 45 minutes to one hour? Although they promise within 20 minutes.\n\nThe casino mentality is to cater to only the top 1 percent player. Mediocre players, those not at the 7 star level, need not apply. \n \nWhy when your only regular cashier window is occupied by a credit transaction, what do you do, yes open more 7 star only cashiers and let us stand  for an extra 20 minutes just to cash in chips.  \n \nValet parking follows the same principal, 7 stars get cars and regular folk sit for at least 30 minutes, in the heat, waiting for their cars.\n\nHere is a great idea, patronize those places that provide great service to everyone and leave Paris with only the 7 Star clients and let them see how long they will be around .  I would give them a 0 star but no such rating exists