I'll be honest. This was my FAVORITE buffet up until this past weekend. We got ready EXTRA early and got there at 10AM to our early check-in receipt from the machine. Our ticket said: APPROXIMATE CHECK IN TIME WILL BE 11:05AM and that we'd get a text a few minutes before... We never got a text and when we went up to the line, they made us stand in line ANYWAY. WHAT IS THE POINT OF THEM HAVING THAT DUMB MACHINE THERE IF WE HAVE TO WAIT IN LINE?? THEY SHOULD HAVE SPECIFIC INSTRUCTIONS saying EVEN IF YOU HAVE THIS TICKET YOU STILL HAVE TO WAIT IN LINE.  Our group was trying to be understanding and saying well it IS Christmas and they're extremely busy. THAT wasn't the part that pissed us off. We waited over 2 hours IN LINE (NOT counting the 1 hour we spent near by waiting for our TEXT that we never GOT) and when we got to the front of the line, we stopped moving up for over 30 minutes because they started letting this OTHER line ahead of us. I guess these people were the 7-star guests, or guests that paid extra. WHY WOULDNT YOU JUST DO A SEPARATE ENTRANCE FOR THESE PEOPLE INSTEAD OF SHOVING THEM IN FRONT OF US WHILE WE STAND THERE WATCHING THIS HAPPEN?? IS THAT YOUR WAY OF ADVERTISING - IF YOU WANT TO GET IN, THEN PAY EXTRA PER PERSON? ALSO there were some guests that started complaining and screaming so THEY were ALSO shoved in front of us. SO LET ME GET THIS STRAIGHT... PATIENT guests like US get punished and stuck in line, while SCREAMING guests get put in front of the line... WHAT AN AWESOME management system  you got there. We got so fed up and left to eat at Spago - which turned out to be better.  EVEN THOUGH this WAS my favorite buffet EVER, I probably won't go back since they have the worst management/customer service ever. I just felt bad because I was the only one that has been to this buffet out of our group and the whole trip, I hyped this place up SO much til we got there. In the end, my family never got to try this place and everyone left angry.