There are times when spending a little extra dough is worth it to satisfy your sweet tooth! Coming to Vegas frequently, I knew just the place!\n\nI love to come to serendipity to enjoy their food and then have it followed up by their frozen hot chocolate and a sundae! It was an especially good treat for a post Christmas vacation!\n\nHowever, this time around, my service was terrible! If we wanted to get something like another spoon, extra straw, more napkins, or hot water, it was rarely from our own waiter. We always got it from this kind busboy, which I don't even think it was his job to do that for us to begin with! When the bill came around, I asked if I could use my total rewards card to knock down the prices. The waiter, I believe his name was Jeffrey G, told me that he cannot give me the discounts. That doesn't make sense. Why would they advertise it if we couldn't do it? I then asked him why, and he hesitated for a long time, then said that he has asked us from the beginning if anyone had the total rewards card and that we said no. I CLEARLY do not remember him asking any such thing, nor did we respond \"no\" to totals reward. He proceeded to say that he can no longer change what is in the system, which being a waitress myself, I KNOW that it isn't completely true. Then he left the table, and when we were trying to flag him down, he would clearly look at us and then walk away, ignoring our table. He finally came back to the table when we were already standing up and walking out.\n\nWe still tipped him decently, because of the busboy. But now that we think about it, we shouldn't have.\n\nAll in all, the food was good and dessert too. However, the service ruined our night. Two stars for the food, ladies/ushers at the front desk, and the busboy! -3 stars for our waiter.