One Hour and Twenty Minutes!!\n\nThat is how long we stood in line waiting to check in and pick up our car on Saturday, February 22, 2014!!\n\nI had reserved this car on November 15th to be picked up at 11:30am on February 22, 2014. At approximately 11:00am we arrived and saw about 12 people in line.  \"This shouldn't take long.\"   There was ONE agent working on our line.  Behind the same counter were FOUR agents working on the DOLLAR rental line.  Needless to say, their line moved much quicker.\n\nI feel very strongly that the one agent was doing his best. At about 1 hour another agent joined the counter so now we had two agents. The agent that helped us, finally, was very nice, professional, and apologetic for the long delay. \n\nI am appalled by the amount of time it took to assist 12 people - 80 minutes divided by 12 customers = over 6 minutes each. If that is a typical time frame - then my suggestion would be to staff the counter based on the reservations.\n\nTRUST ME - if I hadn't thought I had prepaid my $70+ bill - I would have left and gone to another rental car company. \n\n\nI am disappointed, angry, and appalled at the level of service given to us by Thrifty Rental Car.