Saturday December 24, 3PM\n\nI am at Big 0 tires on W. Sahara Las Vegas.Nevada\nThe person working the front desk has serious attitude problems. \nHe is rude, condescending and obnoxious. He explains that whomever was the last person to put on the tires on my truck did not follow proper procedure by hand threading the lug nuts, as a result one stud broke and two others are recommended to be replaced. I told him to replace all damaged studs. He said he would replace the stud that broke at their cost.\n Then I informed him that this Big 0 tire store was the last to touch the rear tires. He then back pedals and tells me that he is not responsible for \"anything that does not happen on my watch\" I asked him what are the odds that 3 studs would need to be replaced and what is the chance that the same person in this location did not follow \"proper procedure\" and all my studs are at risk of being damaged. His tone gets louder and I had to tell him not to cut me off while I'm talking. He clearly did not like it when I told him this, because other people were here listening, he did allow me to say what I needed to say. I then told him it is not the issue of a broken part. Which he has \"experienced\" answers to. My problem was his attitude and he needs to be better with customers. This he has no quick answer for. I told him that I had walked out once before because of his poor customer service. He said \"how is that possible when he has only been there 3 weeks.\" I told him it was 3 weeks ago. I came in to get a quote on alignment, balance and tire rotation. But he was on the phone so long without acknowledging even I was standing in front of him. I walked out. I came back the next day to tell the store manager and the manager named  \"Jeff\" was knowledgeable and friendly hence, won my business. Today, this guy tells me he is just a salesman and then later he tells me he is a corporate regional manager and has worked in 6 locations in the last year. My guess he is moved from store to store because nobody wants him around. \nAll I can say is with him in charge Big 0 are losing business....\nSince I wrote the stuff above. It is closing time and I have to leave with one lug short. The guy compped the whole job when he saw I was yelping. Too Late!