I wish I could have just one completely smooth experience here so I wouldn't feel guilty for returning.  Last night I had to prove my self wrong again though.  I guess I should have seen it coming though.  I have come to the conclusion that I must look very gullible.  Why else would they try to pawn off a brioche bun sprinkled with sea salt on it with the cheese fondue as the pretzel fondue appetizer which was one of the items that we specifically came for. The other was the Mac-n-cheese with Shreiners sausage which was just under lukewarm.  Lukewarm is also a good adjective for the service, we were a very easy going group but our presence seemed to annoy our waitress.  I feel this is more a reflection of the management though, the staff doesn't seem to have much support as the few times I have been there I have seen the lounge waitstaff look overwhelmed and weeded while the female manager is chit chatting with the hostesses who are not busy at the time.  Why not help out?  There is no sense of urgency from the management so why should the rest of the staff care.