I went to the Sugar Factory located at Town Square and it was the worst experience I have ever had. I went there for my birthday and  we had a group of 16 people, which is understandably a lot for 1 waiter, however, our waiter took our orders at 8:30 and our food did not get there until 10:30pm and our waiter was very rude and even raised his voice at my party when they were ordering. \n\nAfter speaking with the manager we were properly compensated for the inconvenience, but I had a large number of plans for my birthday and the wait was absolutely unacceptable we had to rush eating so we could make our reservation at Blue Martini. \n\nI have never been treated like that before and I do not believe I will be going back.