I am a Sunday VHo Pool Loyalist. 20x this summer. Everybody always rants and raves about ZuZu. So I had some friends in town and we decided to go there pre-pool time. We added our name to the wait list. 40 minutes later we sat. (it could have been sooner, but they were understaffed and couldn't clean tables).  The hostess, reluctantly, took us to a table, in mid room. Didn't wait for us, just ran over, placed the menus and pointed out the table. OUCH. Upon sitting, there were 4 of us and 2 setups. Which is fine, but when you ask the busser/runner for 2 more and water and they have no clue what you are talking about, it get's a bit frustrating. \n\nSo, 18 minutes later and still our table had not been touched by anybody other than a dropped loaf of bread - Again (4 people, 2 napkins, 2 waters, etc)  -  At minute 25, we decided to split and get some pool side eats (which never disappoint). Upon our exit, still never spoken to or acknowledged, we walked out towards the pool. I saw the MOD ((Manager on Duty) maybe) and the hostess working on tables outside (not guests, just adjusting tables). I stated a bit about what happened. Sadly, They reacted like dears in headlights. \"sorrrrrrrrry\".  \n\nAnway, I know s*** happens and people have bad days. Word of advice: Staff, especially front desk \"the first and last face we see\" should be clean and appear happy. Second, staff accordingly. You can always cut. \n\nAgain, I hate writing bad reviews. Luckily the VHo hotel and pool have great staff, and locations are clean and always a good time. I will try ZuZu again. but maybe not a weekend as to not feel bad that the hostess and servers have to work after a night out.