I truly hate to give a bad review to a neighborhood place that I've been to many times before.  But tonight's dinner was unbearable.\n\nWe usually order kebab - chicken for my husband, and kafta or chicken for me.  But tonight we decided to shake things up, and the coupon did us in.  There was one from one of the mailers offering two dinners for $14.95.  Kebabs wasn't one of the choices, but Chicken Shawarma was.  How different could it be from Chicken Kebab, which we've always liked???\n\nStep 1:  Call to order for take-out.  Kid on the other end: \"I'm not sure we have enough rice left for two dinners.\"  It's 8:15; they close, I think, at 10.  Puts me on hold for quite a while.  Finally:  \"Yes, we do.\"  So I order them, with one vinaigrette and one creamy for the salad dressings.  Five minutes and it'll be ready.  No prob, we live close by.\n\nHubby's sick, so I pick up the food.  Back home, I open my container to see the usual yellow rice, pickled cabbage and turnips, chopped raw red onion, the usual hard, dried-out pita, and a whole mess of dried and shriveled chicken pieces.  I taste one of them;  first I choked on the dryness, then my mouth shriveled from the salt - so much of it that two pieces and my lips were stinging as if I were doing a dead man's float in the Dead Sea.  It was completely inedible.\n\nIt was when I noticed that the salads - fresh romaine, two slices of cuke, and one lonely grape tomato - came with not one, but two vinaigrettes.  No creamy for me.  I was then completely pissed and called the restaurant.  Got the same kid who'd taken my order, and asked to speak with the manager.\n\nI was put on hold twice - the second time for a verrrryyyy long time.  How big is this tiny place that he can't find the manager??  Finally the clerk gets back on to tell me that the manager isn't there, and he doesn't have the authority to issue any refunds.  But the manager will call me later this evening, if not, then tomorrow.  He didn't call tonight, so I'm waiting until late tomorrow afternoon to post this review.  I suspect that I will have waited for nothing.\n\nWell, I was right to wait.  I never heard from Sultan's Grill.  I had planned to give this meal two stars, because I do like the chopped veggies and the salad (when I have the dressing I ordered).  But I believe that a food business shouldn't be in the business of selling inedible food, and if they do, they have a duty to respond to complaints.  I'm not even asking for a free meal, just an acknowledgment that they dropped the ball.  A business that does not do this doesn't deserve any stars, so I've revised my rating downward.