we had to wait an hour also, but it was expected after reading the reviews, so we were sorta prepared for the expeerience to be had...to be purely objective, the wait wasn't that bad...it was the condition of the vehicle...the car was dusty/dirty, the windshield wipers didn't work, the antenna was bent, and the van [Dodge Caravan] had \"tons  of miles\" and squeaks on it...I couldn't stand it. after picking up the vehicle, I HAD TO stop by a Chevron gas station along Las Vegas Blvd. to wash down the vehicle...