After so many intriguing reviews we took visiting family to Alo. Our server was nice, but my order of the waffle cristo was disappointing. The waffle, covered in turkey, ham, egg, and Swiss cheese, was so over cooked it was burned black. This burned waffle brick required intensive cutting with a serrated blade.  The burned taste of the waffle overwhelmed the rest of the ingredients, and was unbearable to eat. What does it say about the operation of the kitchen that it would knowingly send out this charred disaster?  A lot, I think. The waitress saw my waffle, heard my complaint and whole heartily agreed. She said she would take care of it and took it back to the kitchen. She never came back and the cook, who I think was either the owner or manager, came out front but never said a word to us. We left in frustration. What does this say about the business?  Enough that I will not return.