First, let me say...I changed my mind and maybe that is why the customer service went down the hole. I'm sorry to say. \nI came in for an oil change and a wash. They tried to sell me an exterior and interior cleaning. I initially said yes because I was going to surprise my husband, but my husband convinced me to not do it.\nI told them and they changed it on the bill. I paid, but now my car is sitting outside not being serviced while the mechanic( who was suppose to give me a list Of the things That needed to be maintained for my husband) is eating red hot candy and chatting with his coworkers. \nNow, I get it. I might have messed up their\nplan. \nBut I'm still the customer. Right?