One Guard Home warranty had me schedule my service call with Pruitt's Plumbing. It was a Friday afternoon so I didn't think I would get a response until Monday. Mid-day Sunday I get a call from Pruitt's asking what time I could schedule my appointment. I said can you call me back tomorrow when I'm in front of my calendar. They said sure. Monday comes and goes so Tuesday afternoon I call them. The lady who answered said she would have the scheduler call me right back. The whole week and weekend goes by and on Monday(so this is 6 business days from the time they got my service call) I get a phone call. It was a lady from Pruitt's asking if I still wanted them to come out. I said yeah because I had already paid. I told her I need and early morning or late afternoon. She said how about our 1st appointment Wednesday at 8 AM. I said that would be great.  Wednesday comes and at 8:10 AM I call Pruitt's asking where they were I had an 8 AM appointment. The lady said our 1st appointment is from 8 AM - 10 AM. I told her when I scheduled the lady told me I was the first appointment at 8 AM. She say hold on let me call my tech. When she got back on she said the Tech is on his was and will be there in 10 minutes. I waited around till 9 AM then Left. Ten minutes after I left, I get a call from the tech saying he is on his way. I said I have One Guard on the other line canceling my appointment. Long story short Pruitt's still charged me the service call fee ($59) and will not come back out unless I pay it again.  If you look at the other reviews you will see a lot of good ones but look at the bad one too and they all sound the same. Yelp is full of good companies so just search for another company so you don't have to go through what I did. Pruitt's Plumbing has terrible customer service and terrible communication with there customers.