I scheduled an appointment with Ryan for 1130. He never showed up. The first text I got from him was not until 12:30. I called icrackedit.com to let them know what happened and they gave me 2 other tech's information. One tech said he does not repair ipods and the other tech said he just used his last ipod screen and it would take up to a week for a new shipment with the holidays around the corner. Luckily one of the techs actually referred me to another company in downtown Phoenix called \"Hookup Cellular\". This company repaired my ipod touch for $55 (icrackedit quoted $80) in one hour (icrackedit said it would be an overnight repair job)! Thanks for the recommendation icrackedit!!!