I hate that they have a monopoly on cable here. Everytime u call customer service expect to wait at least 15 minutes. I got locked into a contract (don't do it) were we had to pay for extra channels we never watched for 2 years at 160 every mth and couldn't cancel out of it without paying like $500. Then we switched to just internet. Internet has always had problems. Kicks me off all the time or has limited connection. First you have to use their automated system before they let u talk to a person to try  and fix it yourself with a stupid robot telling u things u already know. Then when I finally reached a person after having to try and fix it myself they only provide temp solutions. They never have anyone come and fix anything either or compensation for problems with their service. They say it will cost $200 to have someone take a look at problem even tho it's their equipment! I could go on and on.