We called 1.5 hrs before we needed a pickup. Time sensitive - we have a flight to catch. 15 min after scheduled pickup, we call them only for them to tell us they have no cabs available and are trying to find one. Now we might miss our flight. Terrible customer service... If you have NO CABS you TELL THE CUSTOMER. Will never use them again.\n\nAddition:\n\nSo on the way to the airport, we tell our new cab driver what happened. He used to drive for this local Yellow Cab company (more than 10 years) and could tell us the whole history. It was fascinating, and sad.\n\nApparently, a smaller cab company owned by Iranians grew by taking government vouchers to take people to doctor's appointments. Not a bad deal, except the cab company only passed along $1 for every $7 to the drivers, keeping $1 for expenses and $1 for employees and profiting $5 off the government. That cab company grew so much so fast under this scenario, they bought Yellow Cab.\n\nNow, what used to be a great cab company is run terribly. The former employee told us the company leadership hated owner-operators like himself, because they advocated for a fair wage. Customer service and cab dispatch are in totally different buildings, meaning you'll never get an adequate response when you call.\n\nHealth care voucher rides will always take precedence over individual calls, and judging by other Yelp reviews, that will continue to happen. I would never, ever call this cab company again.