The worst cellphone department ever! I came for a promotion where include a $75 dollar gift card if you add a new phone to your AT&T account. After almost one hour of waiting plus one hour processing (AT&T department had a long call list), a new hard inquiry to my credit history, and with almost the phone in my hand (it's was active) their system can't get thru the last screen in the process. Then they give me two options (no solutions and with a crappy attitude) get my phone with a paper application where THEY CAN'T GIVE the gift card (SCAM?) or to cancel the order and return tomorrow. What???  The funny is the history doesn't end.\n\nI return next day after schedule an appointment. (I canceled the order, of course) I came 15 min earlier and wait to be attended 15 min more than the schedule time. When the representative try to add the new line the system don't let him because they new canceled line was still on the system and I need to wait 48 hours to delete their mess! They kindly explain me I need to return other day. \n\nI get really upset for this lack of respect. I request to call AT&T to fix this today. After 30 min of waiting a AT&T phone representative the start to fix it but they couldn't. I miss the promotion because was only a two day promo but their faults and sorry and a credit hard inquiry it's all that I got!