First off, I absolutely love the ease of their online booking functionality. I could choose my desired service and quickly see which waxers were available in the morning, afternoon, or evening. I always find electronic appointment making much more convenient because I don't have to run the risk of the other person on the phone getting the date/time/desired service wrong, so props to Velvet for getting this right!\n\nI showed up for my appointment and was quickly checked in and offered a seat in the waiting area. I'd signed up for a 10:45 slot with Megan, but I guess she was out for the day, because I got Brittany as my waxer instead. It wasn't like I really had any preference for a particular waxer since it was my first time at Velvet, but I was really looking forward to Megan's magical touch based on all the rave reviews below.\n\nHowever, I was very happy with the thorough job that Brittany did! Although she recommended more than just one week of outgrowth for underarm waxing, she happily did mine anyway because I told her I'd be moving out of state soon and would rather have it done here where I'd found a reputable waxing studio. Overall, it wasn't particularly painful and Brittany even went back with tweezers and cleaned up anything the wax had missed. Like I said, thorough! She was speedy as well, and I was in and out in 10 minutes.\n\nI would be back for sure if I was going to be staying in the Madison area. Unfortunately, it seems like I'll be off again in search of a good waxing place in the tri-state area..