I recently purchased a Groupon to this establishment so I could have some MUCH needed me time and relaxation. Unfortunately, that's not what I received. \n\nI decided to take a day off work for some pampering. Being a teacher, taking a day off is not an easy task as creating plans for my sub requires a lot of work. However, I've needed mental health day so I took the hit. I arrived at the spa and waited in the lobby for about 10 minutes before anyone came out from the back. I quickly filled out my paperwork and was taken back. Overall, the massage itself was pretty good. The pressure was great and the therapist was professional. Afterward, she asked me to put on a robe and wait in another room for my facial. 15 minutes goes by until finally the front desk lady comes back and tells me there was miscommunication and the therapist wasn't there yet. At this point, it was about 20 minutes late and unfortunately I had to leave in order to pick up my children in Gilbert on time. I wasn't very happy considering that I took the day off and drove all the way from Gilbert. The front desk lady comped my massage for my troubles and I rescheduled my hour long massage and facial. \n\nFast forward to yesterday, the day of my second appointment.  The facial was fantastic and the massage was even better than the first one. I was feeling so relaxed and rejuvenated! That was until I checked out and the front desk lady (a different one) tried to charge me $39. I explained the situation however, she insisted that since I had already had my massage two weeks ago, that I needed to pay for this one. Apparently the first front desk lady never put in the notes that my massage was comped.  She also insisted that my facial was upgraded and that I needed to pay for it. I NEVER asked for an upgrade. It wasn't until she said she had to call her manager that she finally gave in. I left feeling completely embarrassed and certainly NOT relaxed. \n\nIn my opinion, the only redeeming quality this place has is that the therapists are nice and very professional. The establishment itself is very clean and nice inside. However, my experiences with the front desk were pitiful. Unfortunately, I'll never return.  It's too far to drive to be treated like I am the one who did something wrong.