When Maid to Perfection cleaned our house, they did a solid job.  This rating has nothing to do with that.  The reason for the low rating, however, is due to the extremely poor customer service, lack of flexibility, and unwillingness to compromise on a fair price that we were promised had we signed up for regular, monthly cleanings (after paying the large upfront cost for our first cleaning).  We had them come twice, and when we tried calling to set up the 3rd, we received no call back. After trying again and having no luck, I finally got a hold of them 2 months later.  We had a date scheduled, and when I was quoted a price, it was more than the promised rate because WE had not had our house cleaned within a 3 month period.  Of course, when explaining how we tried calling multiple times to set up a cleaning with no response, we were told the manager would not budge, even though it was not our fault.  When asking to talk to the manager, she was \"unavailable,\" and when I asked if there was anything she could do, her response was \"I don't know what to tell you.\". It's not like we were asking for a discount.  We just wanted to pay the regular price we were originally quoted!  I feel raising the price if someone never follows up within 3 months to schedule a cleaning makes sense.  I get it.  You're running a business and want loyal customers.  BUT, when its clearly not the customers fault, why not just do right by them so they are happy and say good things to others about your business?  Which leads me to write this article, unfortunately focusing on the negative experience I had with them.  For those of you looking for cleaning service, just be aware that Maid to Perfection doesn't really do all that is necessary to make customers happy.  Their cleaners may do a good job, but management and customer service obviously don't know what it takes to run a successful business in the SERVICE industry.