DO NOT TAKE YOUR DOG HERE to be groomed unless you want him to come back cut up and bleeding.  I brought my shih-tzu here to be groomed by Sylvia and when I picked my dog up he was shaking and visibly upset.  When we got home, he wouldn't walk, run, play, or even go to the bathroom or eat and drink.  My dog is two years old, this is very out of character for him.  I knew something was wrong with his back leg because he wouldn't put weight on it, and upon closer inspection I noticed that the entire inside of his leg had been cut up by the clippers.  His skin was raw and bleeding, and there were other spots on his back that looked the same.  I immediately called Petsmart and they told me to come back and they would reimburse me.  I returned the next day and asked that they have their vet check him out as well, because the situation had not improved over night.  They agreed to refund me and have the Banfield vets look at him.  I ran home to get my dog, and brought him back.  When I arrived, I was told I would be next in line, right after the dog in front of me because he was an emergency.  Ok, not a problem.  Then another dog was seen and helped, then another dog, so I finally went up and asked how long I could anticipate to sit there waiting on a Sunday afternoon.  The woman couldn't give me an estimate and told me I would have to wait until all of the appointments were seen first.  I, once again, asked to speak with the manager, who does nothing for managing situations whatsoever, and he told me that because they are a separate business, they couldn't do anything about the wait.  Needless to say, I left.  For $56 + $10 in tip, I can find a groomer who will treat my dog correctly and humanely, and I will not have to worry about them coming home injured.  I will never return to Petsmart for grooming, nor will I set foot in this Petsmart for anything again.  There are quite a few other pet stores and groomers in the area and I'm sure their level of service will exceed Petsmart's lack in customer service tenfold.