When we arrived, the bellhop a and valets very extremely friendly and helpful, but at the check in desk we found out that our booked room was taken, the receptionist seemed very stingey on making up for our reservation too. The hotel is very beautiful, with a very elegant young feel to it. \n\nIn the room was when we realized they seemed to be nickel and diming. The refrigerator was full of all kinds of drinks but with very manipulative sensors installed that automatically charge once moved. We asked the bellhop to remove them entirely so we may use the refrigerator, he assured housekeeping will come in about 10 minutes to do just that but eventually never came at all. (Later in the trip we called to get more towels in our bathroom as 4 people use the amount house-keeping leaves in one day. They never came. )\n\nWhen I tried accessing the wifi hotspot either my iphone or the redirection link to allow access did not work at all. I found out you need to open Safari to initiate any response, and even then there was some problem with billing issue which made us call the helpline. For the price of the room, I was surprised to discover that not only is wifi not free, but it is limited to only two devices regardless of if we had a double queen bed room. \n\nInside the room we had noticed numerous switches broken, a wall plug that didn't work,  and a pole to the balcony banister broken off. Not a dealbreaker, but c'mon.\n  \n\nOverall it isn't the worst experience to be imagined but there was a lot of potential for having a great consistent customer experience, in which I did not receive.\n\n-------\nOver the trip I decided that this hotel is good for meeting up at to find some pretty cool bars, but as far as customer service and staying at the hotel, it's irritated our friends multiple times this weekend.