Let me start by saying I like their boba. But the services are to be desirable. \n\nI ordered a few drinks with coffee jellies.  Ordered One drink with coffee jelly and boba. When my drinks came out, all the drinks had coffee and jellies. ( honest mistake! No one is perfect). Here is the problem:  they remake the drinks with coffee jellies and cut open the old drinks and pour the liquid into the new drinks. Wow! They could make new drinks like all other places but decided to use old drinks that they made in error. \n\n\nOn a different visit, I ordered a few drinks to go and they forgot to put in the jellies and any sweeter.  The drinks were bland. I called them and the girl just said \" ok- we will get it right next time\". Did not offer any refund or credit. \n\nI don't think they care about their customers. \n\nI go here only because the other places are a bit far.  \n\nI am not trying to ruin their business but to give them a head up on customer services.