WHY THE BEER RESEARCH INSTITUTE IS ONE OF THE WORST BREW PUBS I HAVE EVER BEEN TO and why I will not be back spending my hard earn money any time soon.\n\nReason 1:  The first time I went to BRI my wife and I were ignored when we first arrived.  After we had ordered food, my wife and I sat around for over 45 minutes waiting on our dishes.  I let this first encounter slide since BRI had just newly opened, and I like to give people second chances.\n\nReason 2:  The second time I visited BRI with my two adult daughters.  Their own impression of the place was the wait staff was terrible, but the drinks and food were good.  They stated that they would probably not go back because the wait staff con out weighted the food/drink pro.  The also stated that the bar did not have an atmosphere that made them (young females) feel comfortable.\n\nReason 3:  I was refused a BRI growler the third time I went.  I drove over 6 miles to try and support this local brewery, but they told me they were unwilling to give me a growler of their craft beer since they were running low on their own beer.  The owner, Matt, said that I could stay there and drink a pint of their craft beer or receive a discount on a guest tap growler.  It was so frustrating for me because I have a professional license and cannot drink and drive since my license could be taken away by the state of Arizona.  I told Matt this, but he still refused.  The worst part of the third visit?  There were only 3 or 4 people in the bar.\n\nOverall:\nPros: great food, decent beers\nCons:  TERRIBLE CUSTOMER SERVICE