Poor service is what you can expect from the Monte Carlo hotel from beginning to end. After being in a plane for several hours you get to stand in a line for about 15 minutes before you get to check in. It wasn't that I came in at a bad time because every time I passed by the front desk, the line to get in was about the same length. \n\nWhen I finally got to the front of the line & checked in I asked for a wake-up call, but the check in desk told I had to use the phone in my room to set it up. I don't know about you, but, I do not like my first experience with a hotel being someone saying \"it's not my job.\"\n\nOn my second night, I needed a pen to fill out rental-return form for the car I rented. Every hotel I have ever stayed at has always put a pen or two in the room--not the Monte Carlo. I looked everywhere in that room & I found not one pen.\n\nDuring my entire stay, the cleaning staff did not replace the soap in my room once. On the third day, they even took the bath soap I had been using out of the room but did not replace it. I had to catch a one of the cleaning ladies in another room to get another bar of soap to last for the rest of my stay.\n\nI did not need it, but the hotel only has Wi-Fi on the first two floors. Although the check in desk is open 24 hours, the concierge desk is not. If you problem in your room after it closed & you want to talk to a hotel representative in person, you would be out of luck--unless you want to wait through the check in line & have them tell you it's not their job. I have stayed in hotels in the middle of nowhere, where the town closes down at 8.p.m. but the hotel had Wi-Fi & a 24 hour concierge.\n\nI am telling all my friends not just to stay away from the Monte Carlo but also all the MGM hotels on the strip.