My husband & I have stayed here on previous vacations to attend Spring Training & our previous experiences were much better than this past 1. We stayed there  March 7th - 15th. When we  checked in the 1st room  the previous guest had  smoked in the room & between the air freshener & the open window (it was raining) the cigarette smoke was still very strong. We requested another room &  were accomodated. TV channel selection stated approx. 15 channels &maybe 6 were  available. Then one night we returned to the room & it had never been cleaned. We notified the front desk about the TV ch, fan in bathroom inoperable & the lack of cleaning & the 1st question was Did you remove the 'do not disturb' sign?, & yes we had. The clerk provided clean towels &said, if you come down to breakfast tomorrow you can let the manager know. Poor Customer Service, the clerk should provide the mgr the info not the guest...Unfortunately, we will not stay here next year.