We have been coming to this location for over 5 years. Best prime rib for the price and awesome margaritas. Haven't been for about 6 months but decided take the 30minute drive last night. Call ahead seating is always the way to go and only waited about 15min on a busy Saturday night. Hostess and waitress were very sweet but it was downhill from there. Very disappointed. We ordered our usual without looking at the menu and when my husband got his prime rib it was cold. Very cold. After just one bite we sent it back. Manager Don returned the same steak to us \"warmed\". What does that mean? How can you warm a steak with a bite out of it and with horseradish spread on top? Not back on the grill or broiler so we are to assume microwaved. Don was very condescending with his tone and was waiting for us to ask for it compted but we did not. He gave us his card and said \"next time ask for him and he would cook the food himself\". This seemed like a odd comment. As unsatisfied as we were with this product we ate and left. \nI understand they are a very busy place and know the odds of every plate coming out perfect every time but just correct the mistake. To take a eaten steak back to the kitchen is unsanitary and just bad form. I was not surprised to read other reviews on yelp about this manager Don, he was very rude when we were nothing but pleasant and understanding about the situation. He seems a bit jaded about customer complaints and comes to you assuming the worst. Would have been better if our nice waitress would have just brought the food back, her customer service skills were much better.