I have stayed in the Luxor many years ago and it was actually pretty nice. I knew the place had gotten old and only booked the room because I was in town for a convention at the MGM which is right across the street. I was prepared for the room to be average and not so nice so my low scores are not based on that. I wasnt expecting a 5 star stay, but what happened over the course of the week was disgusting and so wrong! \n\nFirst of all Ammenities: \n- Rooms are old and out dated\n - Furiture was scratched and broken in some places\n -Bedding was comparible to a motel six \n- NO WIFI! \n- No central A/C so the room doesnt get cold.\n\nok now lets move on to the real reason I will NEVER stay here and will warn everyone I know not to. My Macbook Laptop was stolen from my room while I was out all day. I left my room at 7:00am when I returned at 11pm the laptop was gone. I searched everywhere before calling to file a complaint. They sent up a security officer who had me fill out a voluntary statement.\n\n Once that was done I realized I had no way to charge my cell phone, because I was using the outlet on my laptop. I went to the front desk and asked for a manager. I explained to him that my laptop had been stolen from my room and I had just filled out a report, but that I have no way to charge my cell phone and was hoping the hotel could let me borrow one for the remainder of my stay. The manager was so rude!! He told me that I could go to security and see if they have a charger in lost and found, why would they give me someone elses property! I told him I am not familiar with the hotel can he show me where to go. He pointed into the casino floor, never even looked up. I told him I couldnt believe after being stolen from in their hotel that he was not more willing to assist me in which he replied \" look lady if I had a charger in this drawer id give it to you, but i dont. Itd not my fault you cant charge your phone.\" WOW you would think he could have at least walked me over to security to try to help me. \n\nI eventually found the security station. They told me they have a charger but I would have to plug it in and wait for it to charge! 6 hour wait and its 2 in the morning. I told her I have to get up at 5am and cannot wait, so she suggested I leave my phone there. WHAT! after my property was just stolen! I ended up having to buy a $45 charger from the gift shop. \n\nOn top of that when I went back to my room to get into bed the sheets had chocolate stains all over. I called the front desk who told me they could have a sheet change done in 90 mins. I told her I could not wait that long as I needed to get some rest and had a big day the next day is there any one who could come sooner. She replied that they have limited house keeping and I shouldnt expect so much, there isnt anything I can do. WOW! \n\nThe next day my husband came to join me, when he arrived he came to the valet. The valet told him the lot was full and he couldnt not park. I was on the phone with him walking to greet him- my husband said I am a guest here is there another place I can park myself. The valet said no this is your only option, but if you give me $100 I'll work it out for you. I told my husband do not give him any money I will be right there with a manager. While I was waiting for the manager the valet was telling my husband you better move your car or I'll make you move it. My husband replied to him trust me you dont want me to get out of this car..when the manager came to help me he told me that there is self parking around the back....WHY did the valet tell us that....loh yeah because he is trying to STEAL $100 from us!!! The manager did nothing and told us he has to side with his staff. \n\nAt the end of the day nothing was done about any of this. The manager we spoke to at check out was rude and unhelpful I asked them to refund the room and was actually asked why would we do that? was there anything you didnt get that was promised? WOW how about common customer service and all of my belongings with me during check out. \n\nAlso regarding my laptop I have called risk management over 10 times and no one has called me back. I finally got a hold of someone yesterday who told me the only person who used a key besides myself was the maid. They said she told them she didnt take it so the investigation is closed. \n\nThere are so many great places to stay in Vegas the Luxor is not one of them. I made sure the 16,000 people at my convention about what happened to me and I warn anyone reading this to spare themselves the same experience I had.