I was a member for over 6 years at this location.  It was very convenient to where I used to live.  I had to cancel due to there not being an LA Fit nearby the new house.  This was relatively easy compared to what I had heard about cancelling from others.  You have to go in and speak with a manager between 9-5pm M-F but can go to any LA Fit to do this.  Here's my take over the past 6 years and take it for what it's worth:\n\nWhen I signed up, I felt like it was a decent value.  I go there for cardio.  I don't lift weights, take classes, use the pool, or locker rooms.  I used to occasionally shoot hoops after a workout but good luck getting on a court to shoot around.  There are always pick up games going on and I understand it's a full court. . but 24 hours a day every day?  At one point, they held volleyball games on the bball court and offered basketball tournaments so if you weren't part of that, you were out of luck.  Lately it just seems over run by games especially since the acquisition of Pure Fitness. \n\nShortly after I joined, the gym put in new treadmill machines and I thought to myself \"good, they keep their equipment updated\".  What I didn't realize was that I had incredible timing and it had probably been 6 years since the LAST time they put in new equipment.  Those were the only machines that they updated until a renovation of the club 2 summers ago when some other pieces were updated (very few and not those that needed it most).  I used the eliptical machines and when I left, I was still using the same machines that were there when I first joined.  Every single one of them has been out of order at one time or another and apparently the gym feels that it's most cost-effective to continue to fix these machines rather than replace them.  At one point, there were easily 5-6 machines that didn't work which created a problem during high demand time periods (after work, early mornings).  I was so frustrated I had half a mind to create signs that said \"this one doesn't work either\" and \"neither does this one\" followed by \"don't even bother with this one\".  Several of those that ARE working make noise which is distracting to both me and those around me.  The actual computers are inconsistent so the resistance that I get on one machine doesn't match that of another at the same setting.  Lastly and this isn't the fault of the club, but no one wipes down their machine after they are done.  At least put a sign up encouraging members to do this.  My wife commented that at her previous LA Fitness, everyone wiped down after they were done so ask other clubs what they are doing right!  That should pretty much cover machine maintenance.\n\nBeyond machines not working, I had very few complaints until LA Fit acquired Pure Fitness about 2 years ago.  Talk about not having a plan!  All of a sudden, the parking lot as packed, there were no machines available and the classes were packed wall to wall.  Sure it's great for membership but this was just another example of how little member satisfaction means to this club.  I'm no better than anyone else but how about a little communication as to what is going on and what to expect?  I work in the hospitality industry and I can assure you that my company's guests aren't left in the dark about anything that may inconvenience them.  They are proactively told before they commit to staying so they can decide the best course of action.  About a year ago, I made the life-altering decision to start coming before work since this increased my odds of getting on a machine.  If you are able, go early in the morning and you'll almost always find an open machine (fingers crossed they are all working!).  If you must go in the afternoon, go in expecting to wait about 5 minutes and it will alleviate the disappointment. \n\nAs far as the staff goes, I have to echo the sentiments of those whose reviews I have read.  It's very hit-or-miss.  They aren't big on being friendly, at least not consistently.  At times they have had some very good people working up front but over the past 5 years, they are clearly just in need of a body to answer phones (and when I say \"phones\" apparently that means both the club phone or their personal phones!  There is a lot of playful conversation amongst the staff, too.  More often than not, they don't greet you and had recently begun placing the check-in scanner on the counter so members can scan their own card!  I had towel service and after playing the \"will they be done with the laundry yet?\" game, I decided to start bringing my own.  Every time I would ask for one, I would constantly get \"they are in the dryer and should be done in 10 minutes\".  I was paying for it so they were, in essence, not upholding their end of the agreement.\n\nIf you go to the gym for atmosphere and use a lot of their services, read all reviews before signing up or choosing this location.