after receiving a follow up from management I have raised my stars to 4 for the following reasons. They addressed my complaints and basically tried to meet me halfway so I cant fault them for that.I understand that doing business is a balancing act,we are all trying to stay balanced. I think I made some suggestions that might make the way they handle my complaints in the future more digestable for their clients. I still think they are lacking competition and that if they had it locally they would sing a different tune in regards to cost of parts and labor,but until someone wants to pony up 50 million to build a new facility they are it in las vegas. It would have been nice to not even have to complain and have them address the issues before it becomes a yelping drama but without yelp how would consumers really know? I am fair and impartial when I review,if i werent what would be the point in using the service. I will not raise my review to 5 stars..that is reserved for only the very best ,they raised their game in my eyes but they still need to work out some details. Thank you for addressing my issues. As  a side note I would recommend rachel roemer as a salesperson she is clearly interested in making sure all of your needs are met.\n\nPS watch out for the dragon lady shes a pistol.... haha