Pretty bummed. My dog has been using petsmart for everything.  We use Banfield.  She's loved doggy daycare. She occasionally needs a professional bath and nails trimmed. I picked her up last night she was still wet! Luckily it's hot out. She has matts in her hair! Her nails are not trimmed. I asked she said she did them. Not at all. What a waste! I now need to find a new groomer in fear this happens again.  I think she was in a rush! Regardless I paid full price and not sure what I paid for!