My wife and I frequent Settebello because of it's close proximity to our office and the exceptional food/service we've received in the past. However,  today was not one of those days. We arrived begore the typical lunch rush at noon and were seated. The new waitres was obviously frazzled already. We oredered our usual lunch special - two pizzas and two salads for $22. The new girl then informed us we could not order what we wanted, even after we assured her that we would pay the difference for the additional toppings like we have everytime in the past. She got offended and told us the other girl (the usual waitress that has served us for the last year or so) was fired and that ot was because of people like us modifying our order. We decided to stay and order the special and the side salads since we had already been served our drinks. Our salads finally came,  but by this time several other people had shown up for lunch. She must have been the only person hosting and waiting tables as it was pretty hard to get her attention. Our pizza came out of the oven and sat on the counter for several mintues before she came out of the back and finally cut it and brought it to our table. Sadly it was now cold, but had the promise of being a pretty tasty pizza. When we asked to settle up for the salad and drinks, and told her our pizza was cold she proceeded to walk over to the manager and tell him we didn't like the pizza and so the very nice man came over and gave us a free pizza coupon for our next visit. (But to be clear, no we actually thought the flavor was good, but eating a cold pizza was not to be desired and trying to flag down this waitress was very difficult). All in all kudos to the manager, he obviously cares about his customers, especially ones that come almost once  a week. I guess the other girl who used to work there was fired for being nice and accommodating to her customer, who knows,  I can only go by what the new waitress told us (who even says stuff like that to customers? ) but I can tell you that the service was terrible