Absolutely DO NOT go here unless you go on a dead night or call beforehand!!! We arrived at 9:30 pm and waited for exactly 2 hours and 15 minutes until 11:45 pm. I kid you not. The haunted house ran from 11:45 pm to 12:15 am. We waited 2 hours and 15 minutes for a 30 minute haunted house. Honestly, this is just bad business. The staff were taking each individual group at a time. At one point there was a couple in the regular line and a couple who just came in the VIP line. Instead of putting both couples together for a total of 4 people, the woman in charge had each individual couple go separately, making us all wait longer. Mind you, at this point we were waiting for 2 hours, so to see that is nothing more than disrespectful to your paying customers. I cannot believe that they didn't pair groups together to help the wait. Everyone was miserable and irritated. Worst experience waiting too- little to no entertainment while waiting, fences as line separators too close together, people on top of each other, no way to exit but through the whole line of angry customers, and no bath rooms or drinks in immediate area. Drinks and bath rooms were located at what I found to be the exit after the haunted house is over, but if you're waiting in line and haven't entered the actual haunted house yet... it's outside and a half block down from the waiting area. The waiting area is in the basement of the building.The haunted house was alright. The overall theme was that we were entering a deranged family's home. There was a room with neon clowns, a swampy bridge, butcher shop, a crazy asylum, bathroom with creepy stalls, dark maze area, and other rooms that had mostly scenery and pop up props. They did put a lot of time into the areas and it was unique as far as how many different things they had in each area but there wasn't a lot of people scaring you. The wait and lack of customer service absolutely ruined my experience here. No haunted house is worth 2 hours.