I have to give a hotel that tries to steal from me one star. There was no option for no star. \nEvery time you open the refrigerator (which is motion-activated) they charge you for using it. We checked out with $70 of charges on our bill. Yes, they took it off. But I asked the woman at the desk how many people they are charging who DON'T notice it. She had no answer, just said they were happy to remove charges.\nBut that is just the tip of the disorganization iceberg at the Cosmopolitan, which attempts to blind you with glitz so that you don't notice that staying there is really more like high-rise camping. \nEverything in the room operates off the TV remote: the lights, the air conditioning/heat, hotel details, spa appointments. Our TV remote, however, was dead, as were four lights in the room (one in the water closet, which means toilet room for those who don't get out much. and we couldn't see a damn thing in there.) It took two days to get those things restored. TWO DAYS. Unacceptable. Of course if you can't turn the lights out without burrowing into TV screens (4 clicks deep) you're just going to let all the lights burn. \nThis is faux high-tech bull. What it really is is aggravating.  Hotels are supposed to be relaxaing. Not taxing.\nAlso, the maids don't seem to know what they're doing. Not enough towels, no replacement of soaps. Missing do-not-disturb sign. Can't get those things when you ask for them.\nThe place was taken over by its lender, Deutche Bank, and opened anyway. It shows.\nOne good thing: every room has a deck.\nwoo. hoo.