I went to the auto service center to have the car battery  replaced. Nobody before me. No other cars. A mechanic approached me (only one other mechanic there), tested the battery, and said it would take 1 hour. No problem. My wife and I went shopping. Exactly 1 hour later I went back. One mechanic working on a car (the one who checked me in), 4 others chatting and laughing on the side against the wall, my car with hood opened, no one working on it.  I asked my mechanic if the car was ready. Another guy next to him (Albert - Asian guy), said it wasn't. I asked if they had started on it. He said no. So I showed my concern of having to wait another hour. He said it would be 20 mns \"or whatever time is needed\".... so I asked why do you tell people one hour if you haven't even started on it. He arrogantly said that I wasn't the only one, arguing and trying to shut me up. I insisted saying \"don't tell people one hour then\".... i inquired, thinking there may have been appointments before me. There weren't. They got to it and the car was ready in 15mns.... 15mns....unbelievable and I had to wait one freaking hour for nothing. They even wrote on my bill that they had checked the tires ( put 35 psi on all), but they obviously didn't.... tires where all 28 or 30 ( I have a computerized system checker)... the only good thing was that I kept the $10 bill I had prepared for tip. Bunch of lazy liars. DO NOT GO THERE. FIND YOURSELF A BETTER SERVICE CENTER. Those guys do not deserve their job....