Everyone but Emily is cool, don't know why they haven't fired her yet, terrible customer service and acts like she hates working there, can't even get a you're welcome when you thank her for bringing your hookah, she always bring food in even though there's a no outside food or drink policy and screams at anyone who brings a simple can of soda, but lets people she likes bring gourmets in, she makes this place undesirable and everyone I go with feels the same way, guess we're sticking with cloud 9 from now on