Oh no. I bought that room that's the room you give me! Not say oh hey now it's not available but I can PAY to get an upgrade for what I ordered?! Wtf no keep my money ill go somewhere else.\nLooser hotel\nWhy would I talk to management at 2am exhausted, cranky and just need a king bed?! I mean I am traveling with someone who is 6'3! It doesn't matter what your policy is if a customer is disgruntled then you say I'm sorry with a smile not an attitude like I just killed your cat... You seemed like a sad cat lady... \n(FYI giving an upgrade, discount buffet, or gambling credits doesn't hurt anyone to have a happy customer)\n\n\n\n\n\nWell doesn't matter I tried to speak to someone and this obnoxious beat said she was the manager. Dishonest or not it's a direct reflection on your customer service training! I just drove from one state to the other after work. I got in when I told them U would arrive (late AF) they said no worries. So when I get there I expect my room available! But it's cool lots of other places to choose from. I go to Vegas twice a month and I'll never stay here. Ever.