Wow this place was ok before but now it's heading downhill...fast! \n\nI ordered the hamburger steak & they now use frozen patties and douse it with salty brown gravy. (maybe Chinese cooks need to stop smoking so try can actually taste their own food) My son ordered the chicken katsu & I figured they couldn't mess that up but they managed to burn some of the katsu. \n\nTo top it off it wasn't even crowded & they still botched up the katsu.\n\nI understand that quality control may be a problem with a franchise but this is borderline insulting to all the other L & L's. Just a little note to L & L headquarters...time to review Quality Control at this locationl!!! \n\nI'm no food expert but I'm originally from Hawaii so we grew up eating L & L at the Liliha location- it may not have been the prettiest place but their food is always good.\n\nIf you are looking for decent local  plate lunches...save your time & money & make the drive to Island Flavors on Durango or Island Sushi on Eastern. Trust me.