This review is based on the customer service because my amazing aesthetician, Lauren, just left. I loved her and she was the only reason I kept coming back. Each time I have spoken with a girl over the phone or in person, about how they operate with hours and such, they haven't been that friendly. They are short and don't seem happy and I've never given them a reason to do so, even though I feel that good customer service should be there regardless if the customer is being difficult or not. \nSo Lauren was 5 stars but the customer service is 2 stars. \n\nWill I keep going? Maybe. I know that others have loved the other ladies do their brows so maybe this can be a way for them to freshen up on the customer service end. \n\n*Also, you have to tip with cash/check which I wish they would have explained to me over the phone before my first apt. I always love tipping every time!