My sister and I got to the hotel at 8PM Friday night.  Our parents warned us that their Thursday check-in experience took 1 1/2 hours so we knew we were in for a wait.  45 mins later we made it up to the counter where they only had TWO staff members checking people in.  I've never seen this at a Vegas hotel.  \n\nThey had us down for a room (afterall we'd made the reservation back in April), but he indicated that it wasn't clean.  He tried for another and that room also needed to be cleaned.  He told us to come back 1 1/2 hours later to pick up our room keys.  We'd worked a full day, we were looking forward to getting to our room to freshen up before dinner.  That was not to be...\n\nWe had dinner at the Augustus Cafe and food was way overpriced.  Our waiter would disappear for 20-30 minutes at a time, which meant that by the time he brought the food out the fries were cold as was the toasted club sandwich.  Felt like I was eating someone's $16 leftovers.  We waited another 30 minutes for him to bring the check.  Gratuity was included so what did he care?  Ridiculous!\n\nWe were poolside Saturday, which was great!  We paid $20 a pop for cushioned loungers...a bargain compared to the rest of the seating.  We had a great waitress, Maria, as long as we kept orders coming.  After a few hours, I was ready to head up to the room and she was nowhere to be found.  When we did catch her to close out our tabs, she'd put half of my sister's check onto my tab.  When I pointed this out, she snapped \"This is why it's a problem to have so many credit cards!\" as though it were my fault??  I would be more understanding if she 1) didn't get snappy and 2) didn't ask for our name after each order.  We had to wait another 25 mins before she brought back our corrected tabs.  Again - gratuity was included so why rush?\n\nThe room itself was located in the Roman Tower, which is obviously the older, unremodeled section.  The rooms were just so-so and resembled something that I'd expect to find in an off-the-strip motel.  Our toilet wouldn't flush so we had to have an \"engineer\" attend to it daily.  When we called Housekeeping for more towels it took a whopping 2 hours, which we didn't have, so we had to share.  Gross!  The cleaning staff seemed to get the majority of the blame, which doesn't seem fair.\n\nWe were fortunately granted late check-out when we called down Sunday morning.  We got to enjoy brunch (delish!) and take our time hanging in the casino.  Unfortunately the message didn't get relayed to our room keys because we were locked out!  I called down to the front desk, they referred me to security who verified that we were granted late check out.  We sat outside our room for 20 minutes, waiting for security to reach us.  He was probably the nicest employee in the entire hotel.  Wished I'd caught his name so I could give him a shout out!  \n\nAll in all it was a crummy experience.  I've stayed at many a hotel in Vegas and it's usually so seamless.  I never have to deal with staff and I'm able to enjoy my stay.  I left disappointed with the staff as a whole and will not be returning to Caesar's!