I came into this store while in Vegas last month and I was less than impressed. I was standing around for 15 minutes before someone in the store bothered to ask if I needed help. The store was not very busy at the time, so that is why this was a problem. I ended up purchasing a pair of shoes and did not bother to see if the box was damaged. I did not think that was even an issue at a store like this, but when I arrived home, the box was very damaged. I also purchased a clutch, the display had a dust bag inside but the one I purchased did not. My boyfriend called the store to ask that one be sent to me and I didn't receive it until we called again at least two weeks later. The person who helped me, Mark Anthony, called me to tell me that what I bought was a wallet not a clutch and that's why there was no dust bag. I responded by saying that's not the case, the display had a dust bag and it is a clutch. A few days later, the dust bag arrived. The next time I am in Vegas, I will not return to this store for my Ferragamo fix. The store in the Palazzo has much better customer service.