Don't bother with the pretzel app. The cheese sauce might as well have been Velveta with mustard. As for service, you might say that it would be par to an stuffy English restaurant, meaning, slower than molasses and the manager is haughty with no ounce of hospitality. Side of broccoli was 5.99, which we asked if we can have it substituted for the fries to the side for the prime rib sandwich. They failed to inform us before we got the bill. The waiter explained and we agreed to a misunderstanding, then the manager decided, rather than to come by and apologize for the misunderstanding and that it would be taken off immediately, he more so gave us a warning. Saying that we do not make substitutions and that this one time that they would make the concession. FYI, the prime rib sandwich lacked flavor and the bread was bland, did not compliment at all. The horseradish was salty au jus needs a bit more flavor. Try Houstons.\n\nAs for the kitchen staff, they apparently don't work for the customers, because when a customer calls for them because the customer is having trouble getting the attention of the waitstaff members they could careless. Wonderful establishment with a great attentive staff.