I popped into Poochy Klean with my 2 dogs before a long drive back to Los Angeles. We were in town for a pet retail convention and my dogs were pretty nasty from driving through the desert. There was no wait for a tub, we seemed to be the only ones in there besides for the groomer and receptionist. The receptionist was very helpful and even brought out a more powerful blow dryer for me to use on my Bearded Collies who have a ton of hair. The place was clean, the tools well organized, even though I brought all of my own stuff. My only gripe, and this is true of EVERY self dog wash, the blow dryers have no horsepower and if you have a dog with more than a moderate amount of hair, you could be there all frickin day trying to get them dry. But since she was more than willing to bring out the big gun, I won't dock any stars for that. The owners, I believe, are dog show people, as I saw some win pictures on the shelves so that is always a plus for me. I'll be back with my dogs next year!