This hotel gets one star because i'm forced to put a star \n\nthe hotel is whatever, you obviously know what you're getting yourself into by staying here. the room is decent, beware of the horribel stench the bathroom has. \nthe housekeeping lady is absolutely a sweetheart -- so can't complain there. The wifi will not work, even though you call 5 times for them to come and fix it and they promise they will but it won't. i dont care for wifi but since i had my teenager sister with me who can't gamble, you can see why the wifi was important. \n\n\nbut here it comes: \n\nthe check in lady failed to tell me my card was going to get charged $238! \ni am so angry, i could drive the 300 miles to go and speak to a manager in person and tell them to hire better staff. \nSo, i got my room through groupon, i made the mistake of not booking two nights, i get that. i was under the impression that i did book two nights so when i first checked in i asked if this was true, i was told IT WAS-- check in lady: \"you are booked for two rooms THROUGH groupon\" when i checked out, same situation: Check in lady:  \"you will only be charged the $39 hotel fee, but your 2 nights were charged through groupon\" i said-- \" are you sure, only $39 will get charged\" --- check in lady: \"yes of course here is your receipt\" \n\nso you can imagine my surprise when i went to check my account and i have a wopping $238 charge from them! \njust got off the phone with the manager and of course there is nothing they can do. \nif i knew i was going to pay that amount, i would have stayed at a much better hotel. i can't describe the anger i feel because i was told nothing but $39 would get charged on my card. i work in customer service so when employees doesn't advise me of what's going on, i am left speechless- because i do a great job at telling customers everything that is going on with THEIR BANK ACCOUNT! \nhow dare you lie to my face and tell me one thing, this is my money. so, no i will never stay here again. \n\nadvice for Riviera: \nhire better staff who is not going to lie to their customers to their face.