The management and the kitchen should be ashamed.  My husband and I are locals, and professionals in the restaurant industry in Las Vegas.  We stopped by to have nice lunch on a weekday.  I ordered my steak to be prepared \"rare.\"  It came out medium-rare, bordering on medium.  The server asked how everything was, politely apologized, and replaced the steak.\n\nThe next steak the kitchen sent out was RAW.  Cold from the cooler, slapped on the grill for seconds to vaguely impart grill marks, raw red meat with cold white fat.  There is a difference between rare and raw.  The server apologized and repeatedly offered to bring me another entree, but after the clear message I received from the kitchen, I did not trust the cooks or the chef that allowed that to be served to a guest.  I ate nothing.  \n\nThe server was attentive and concerned checking back with us a few times;  however, the manager, Diego Montemayor, did not approach our table until the after my husband had finished his meal, and our table had been cleared.  He did not ask about the situation, and only said \"Hey sorry about the hiccup with the steak- we'll take it off your bill.\"  When we paid our bill and left the restaurant- the manager did not acknowledge us, and avoided eye contact.   \n\nMaybe Palm restaurant has lowered their standards.  We were looking forward to a nice meal that we have come to expect from the Palm, as I've eaten at the Chicago location several times.  It is extremely disappointing that the chef would allow the cooks to send out such a clear \"f u\" to guests and the management would not properly address the situation.  They are obviously not concerned with upholding their reputation or keeping a local clientele.