My wife and I came here to celebrate her birthday on Friday night. We have been here quite often, as we feel that this is some of the best Italian food in Vegas. She ordered the chicken franchisee, her favorite. I had the linguine in white wine sauce, with fried calamari as an appetizer. Her meal and the appetizer were good, but my clams were gritty. \n\nThe downfall was the service. Absolutely horrible. \n\nFirst, the waiter took my wife's drink order. She only wanted water to start, a bottle of pana for the table. The waiter rolled his eyes, asked if we wanted an adult beverage (my wife said no, just water to start) and walked away. Never even as much as looked at me. \n\nNext, we ordered. My wife requested no polenta, which is only a garnish. The waiter rolled his eyes at that, asking if we knew what it was. Of course we do. She simply doesn't like it. \n\nMy wife ordered a side of angel hair pasta. We never received it - and couldn't get it in a timely fashion. Why? Because our waiter apparently went home for the night after taking our order. Never told us. Just left. And no one else came to check on us or even bus our table. We had to call another waiter over who reluctantly grabbed her side  dish, after she was finished with her main course for quite some time. \n\nWe requested to speak with the manager at the end. \"Sorry about that. Can I send you home with a tiramisu to make up for it?\" Was all he said. And it felt as if we were annoying him by complaining. \n\nMind you, we are not demanding customers. My wife is in the service industry, and we do our best to be polite and tip well. However, neither of us have had a worse experience in recent memory. We won't be back here any time soon.