I can't say they didn't answer my question.  I can say the answer isn't right.  I was bidding on a recent auction online.  I watched the auction on their website and watched the lot I was bidding on sell before my eyes to another party for less than my maximum bid.  I call the bidding company who could not answer why this occurred and when I got on the phone with Sierra, they were professional and courteous, however the answer was simply \"We made a mistake\".  I asked them to reverse the mistake and was told that they couldn't.  I appreciated the response but the result doesn't smell quite right.  They sold an auction lot for less than the maximum bid due to a mistake in their process.  Not only did I lose the lot but the seller didn't get what was due to them, either.  I can say that whoever choses to bid at their auction should A) do it in person and B) watch very carefully as, in my experience, everything is not going as it should be.