Very poor customer service! Every time you call the office you are sent straight to voicemail. The voicemail says if you call before 4pm, your call will be returned that day. This has not once been the case. The first time I was told to leave a message to schedule blood work was on a Monday, no  back. Called again Wednesday, did not receive a call back until Friday. I would think because of the voicemail system the nurse would be prepared and have looked at your chart prior to returning your phone call, again not the case. I have spoken with the same nurse multiple times and she lacks the knowledge to provide you information regarding the tests you are having performed or why you are having them performed. Waited over an hour for an appt she didn't even apologize. The sign on the door leading to the offices from the waiting room says do not knock and there was no reception desk on that floor to check in so you are forced to sit and wait over an hour until they call your name.\nThis doctors office works with insurance companies every day however lacked the knowledge to correctly code my visits. I had to call the insurance company to get the correct ICD 9 codes for billing...really?????\nPeople tell you not to stress out when you are trying to conceive however all I have is stress over this place. I wanted to go to another practice initially however reach had the soonest available appointment and now I know why. I wish we had just waited two more weeks for the other practices available appointment