Airpark Jeep is getting better.  After they managed to screw up my bill again, the manager fixed everything and was extremely appologetic, which I appreciate because I have gotten loads of excuses in the past.  They also managed to find my service plan in the system, but my problem wasn't covered.  Luckily my problem was covered under a warranty.  Anyway, my service was much better, but there is still a lot of room for improvement.  And whoever answers the phone could work on being more polite.  People having car problems are already having a bad day and we don't need the sass.