My husband and I have always been big fans of Lowe's, so when we needed a new toilet where else would we go? They heavily promote the $99 installation, which worked for us. Through the selection and sales process they could not have been more helpful and friendly, but afterwards? I will never use Lowe's for installation ever again. \n\nI was told to expect a call within 48 hours to setup delivery and install. That call may come sooner, but they load down the contractors, so be patient. I was patient. Now, a week later, I have lost all patience. I have called the store to check in, and I am given the run around and absolutely no answer on when I can expect the call to even setup the installation. If it takes this long to SCHEDULE the installation, how long will it take for us to actually have our toilet? \n\nCalled again this morning to check on the status. After the man (same nice guy who sold us the toilet!) puts me on hold for 10 minutes because he has \"too much going on right now\", he comes back and tells me that someone will be calling me this morning. \n\nMorning is almost over, no call, blood pressure rising...