*I don't usually write reviews.  But for this place I had to.\n\n**Good (albeit extremely over-priced) food vastly offset by TERRIBLE CUSTOMER SERVICE that runs on Filipino time.\n\nFirst thing I did when I moved to Vegas was check out all the burger reviews/joints/best-of-lists.  You'll see In N' Out, Burger Brassiere, LBS, Burger Bar...  and Bachi Burger.  So I had to check it out.\n\nWhen I arrived there, there was a wait and I was hungry so I figured I'd just order To-Go.  I ordered two burgers (Kiki Burger & their Special at the time w/ blue cheese) and two fries (sweet potato & parmesan truffle).  Simple order?  I thought so.\n\nLike the reasonable prudent person, I asked how long it would take.  Melissa let me know that it would be 15 minutes.  15 minutes sounds reasonable, right?  That is if it were really 15 minutes.\n\nSo after waiting for more than 30 minutes (I timed it) and giving a dozen different looks into the kitchen/Melissa, I asked politely how much longer would I have to stay hungry.  \"Three minutes\", she replied.  \"What a completely arbitrary number?\" I thought.  But I'll trust her.  \n\nSo 10 minutes later, wondering if I was high because it didn't feel like three minutes, I asked again how long it would take.  I think she finally started to feel guilty, so she said it was coming right up.  I'm so gullible.\n\nSo five minutes later, magically as I approached they started bagging my food.  It took another five minutes to finish bagging me up (they forgot my sauce) and ring me up.  \n\nBecause I was far beyond annoyed after waiting for so long when I was told 15 minutes, I asked if I could express my unpleasant experience and offer constructive  criticism to the owner/manager/person-in-charge.  Melissa told me he's not there and she's in charge.  Great.  She told me to just call later and the owner would talk to me.\n\nSo I called later...  In fact, I called later multiple times and on multiple days.  I left messages.  Nothing.  He never talked to me. \n\nDon't get me wrong, food was good.  But spending $32.43 and waiting more than 50 minutes for 2 burgers & 2 fries is not justifiable in any sense unless I was told from the get-go what to expect.  Instead I was lied to repeatedly, never apologized to or compensated, and was not even able to express my displeasure to those who count.  Arrghh... Just thinking about it makes me so angry.  Like a big emo tornado of emotion.  Thank God for In N' Out. \n\nPeace Bachi Burger.