This was my second time doing the Buffet of Buffets pass this year http://www.caesars.com/total/las-vegas/buffet-of-buffets/ and I was excited to learn that Bacchanal was added to the list.\n\nWe knew there would probably be a wait for dinner and that it would cost an additional $15 per person beyond the pass price, but figured it was worth a try.\n\nWe went on a Sunday night and started waiting in line around 7:30pm, and didn't get in until 9pm...by which point we were starving. [Since they close at 10pm, it was also unclear as to whether we would really get in or not, but it didn't seem like they actually cut anyone off. The cashiers and servers were pleasant, although it took us a long time to get our drinks.]\n\nDespite the massive line and the 90-minute wait, there was a ton of empty tables, which makes me wonder if they're just understaffed/not able to handle the capacity of the restaurant.\n\nThe food was okay, nothing to write home about--the sushi looked gross and the selection was not as interesting as some of the other buffets. The most impressive part of it was probably the dessert spread (which we didn't try). I'm not sure what people think is so amazing about it besides the novelty factor.\n\nBut the first reason for the 1-star rating is that BOTH of us got sick right after eating there. The only two foods that we both had were the shrimp and the oysters, and we're guessing it's the latter that did it. The second reason for the rating is that we followed up with the restaurant the following morning to report our food poisoning. We started by calling Caesar's corporate customer service, and the lady I spoke with took a report and said she would get back to me in 24-48 hours. Not only did she not get back to me, when I called the same office to follow up after 48 hours, they said that no one there had any recollection of having spoken to me, and that food illnesses have to be reported to a different office anyway (their security department). So, I went through the process all over with them, and then THEY passed on my case to their insurance company (talk about making the customer jump through hoops). Then I had to follow up with insurance on the case--they would not call me. At no point in this process did any of the people I spoke with seem apologetic that we got food poisoning at their buffet, and instead seemed to question whether we really did get sick because of their food. (Which we absolutely did--we were both sick very soon after eating there and did not recover until the following day--totally ruining our plans to go out that night.) Finally, I get a sterile letter from the insurance company saying that Caesar's is in no way at fault for the situation, but that they still hope to see me back.\n\nAs if. \n\nI'm so disappointed with the complete lack of customer service that I don't want to patronize Caesar's again--for ANY of their buffets. It's not worth it spending money at a hotel that can't even apologize for getting their customers sick and ruining their vacation plans. The least they could have done was to refund our money for that meal, especially after all the time I had to spend on the phone with them.