So where do I begin... I wanted to surprise my wife tonight, so I called to book a room. I usually play paigow here and just wanted to get away from home, so I figured this would be a quick get away.\n\n1) I called around 5pm or so to book the room. The lady on the phone asked me if I wanted a king. She also said that I couldn't cancel because it was same day. No problem. I said yes, because that's what I wanted. \n\n2) She tells me how much it is, and after fees, its just under $100 for the night. No problem, I booked the room.\n\n3) I get there and there are 3 people in front of me, then three more people show up after me and only 1 register open, so I wait almost 30 minutes to check in. Even the people behind me were complaining and I'd been there twice as long as them.\n\n4) I finally get to the counter around 6:20pm and the lady tells me they don't have any kings available and haven't since yesterday. That pisses me off because the lady on the phone told me I was good for a king. Then the lady says that the king is only a \"request\"... well don't bill my card for a king if its only a request. Say that up front instead of lying to the customer and STEALING their money.\n\n5) So now I can't cancel and we're stuck with a crappy room with 2 full beds instead of a king, like I was told I would have.\n\nAvoid this place. They are liars. Any time you don't disclose that the customer may not actually get what they think they are paying for, it is dishonest. \n\nOn top of that, they have the worst buffet in Vegas. I wouldn't even use my comps to eat there. I'm thoroughly pissed off right now because I'd much rather go somewhere else and actually get what I pay for.\n\nFYI, according to the lady at the counter, they only have 10 kings in the entire hotel,  but you don't find that out until after they lie to you and steal your money.