A stay that started with friends being able to get the keys before I got there simply by saying they were staying in 924 (and show no ID) and ended with the head of Housekeeping looking at her watch when she stopped by at 12:05 pm checkout day while I was waiting for a friend to bring around the car and would be out in 5-10 minutes.  Don't stay here - they clearly see customers as a (un)necessary evil.\n\nThat said, there were several friendly staffers - Candy (Front Desk), Hope (restaurant), and Saturday's morning shuttle driver and while there, the room was functional, clean and met our needs.\n\nThe stay began 300 miles away when I checked in online via HHonors.com and chose a great room on the top floor and called ahead to add friends to the reservation since they would be arriving earlier than I would.  The first time friends stopped by, the front desk person said they weren't on the reservation.  When they return after I added them, they spoke with a different clerk than they had earlier or I did on the phone - and were given keys without being asked for ID.  That has to be illegal (if not, it should be).\n\nThey go up to the room to find the HVAC unit in pieces unassembled - luckily we had a good weather weekend, but that could be a rough bump in the night going into the grate over the plastic casing of the unit.  As the stay progressed things were relatively uneventful.  The restaurant and shuttle service did an excellent job Saturday making our stay for the Pitt vs. Georgia Tech Football game a good day.  Much appreciation to those named above for making that happen.\n\nThis morning, we had a lot of interaction with the people who run this hotel.  At the restaurant, the Director of Food & Beverage was taking orders for the made-to-order breakfast; of the three of us, the last person's order wasn't included on our ticket.  So, one of the servers took the number from our table making it difficult for them to find us once the third person's food was ready.  So hard in fact, that they gave her food to another table that even said it was what they'd ordered.  This was straightened out eventually, but it is interesting how the staff managed a packed house the day before flawlessly, and today a sparsely filled dining room was tricky for the Director of Food & Beverage to manage.  Most staff was the same - and maybe they were tired - but it really did seem that changing who took the orders may have impacted the accuracy of food delivery.\n\nLastly, at check-out, I was preparing to walk out the door (which had the 'do not disturb' tag on it, and there came a knock and I said I'd be out in 5-10 minutes.  In fairness, it was 12:05.  Another knock came and I opened the door - the Head of Housekeeping was there with her clipboard.  I explained that I was hustling to get ready and would be out in 5-10 - to which she responded \"okay\" and she looked down at her watch.  When I express dissatisfaction with her attitude, she said \"sorry you feel that way, this room was marked as vacant which is why I checked.\"  To which I responded, please don't apologize for how I feel about something - please apologize for your actions.  I realize this was a bit harsh, but I didn't appreciate that this was the last impression I'd have of this hotel - and she felt it was okay that that impression be a negative one.\n\nHigh potential staff, but management has a lot of improvement needed.  Try the Residence Inn Pittsburgh University instead.