Nice clean location, but horrible staff and horrible attitude. \n\nSep 17, 2013, my wife was buying a cup of coffee there. She had a problem with the throat and could not speak loud. The coffee was too hot and my wife tried to ask for an extra cup to put one cup inside the other. The associate named Lupe was talking to someone else and did not notice my wife. Eventually, my wife tried to reach out to get an extra cup from the stack by the register. Lupe jumped and hit my wife's hand and told her that she was supposed to ask for a cup instead of taking it. When I told her and her manager that it is unacceptable to apply physical violence to customers, they did not get it. They just had blank looks...\n\nI wish Starbucks paid more attention to the customer service personnel. In PHX T3 starbucks location the staff attitude is very disappointing...