I am originally from Philly so I appreciate good Pizza and Subs (Hoagies).  I have been going to Uncle Sams for a few years now.  I have usually enjoyed the food and the service was never anything to write home about, but it was never outright bad.  Lately the service and food have been sub-par.  I am not sure why.  It's unfortunate because we used to really like Uncle Sams.  \n\nI recently found my self calling the Owner Bret about an especially bad experience.  Even though the entire meal and service was not acceptable, all I asked Bret for was $15.00 back for the to-go large pizza the server jammed in a small pizza box.   The slices hot from the oven were stacked on top of each other (see pic).  Are you kidding me??? \n\nNeedless to say I tossed the pizza out and ordered another Pizza from Papa Johns for my kids that were waiting at home for dinner.  \n\nI figured asking for the $15.00 was reasonable.  Guess not.  \n\nBret declined to credit me the $15.00 saying it was his policy not to give refunds.  Rather he offered me another Pizza.  No thanks.  Guess he doesn't get it ... Its not the money - Its the principal.