Very confusing and disappointing service. Just moved to Charlotte and saw the anchor stores in the mall open at 11, so assumed the rest of the mall did too. Just needed to pick up an Apple TV really quick. There was a queue at the front of the store, where a very nice employee told us the store would be open for sales at 11, (it was 10:50) so we walked around and came back. We grabbed what we needed and another nice employee managing the flow of the Genius Bar told us that the sales staff would be out any minute, and we would know because a ton of blue shirts would come out the door. So we waited. Another employee approached us and said the sales staff wouldn't be out until 11:30. We said we were confused because two other people told us two different things. He put his hands up in defense and said he was just trying to help us out, and then he turned and walked away. As we stood there, dumbfounded, the employee managing the Genius Bar noticed us and asked in his radio where his sales staff was. A woman came out, and spoke to him. We heard him tell her we needed to be rung up, as did another couple, and she walked back into the back. He apologized to us and the other couple and said he didn't have the right equipment for us to pay but he was trying to get someone out to help us. A few minutes later the woman came back and said she could help us. We thanked her, and then she proceeded to tell us that the store doesn't open for sales until 12 on Sunday. I again said how confused I was and asked why the store would open and not sell us anything. She looked at me like I was insane and said \"because we open up early for that\" and pointed at the Genius Bar. Her demeanor was like she did us a favor by taking our $130. Disappointing service, considering we come from Chicago and have had nothing but stellar service at the Michigan avenue store. Guess I'll be buying my apple products online from now on.