My friends and I decided to go on a trip to Las Vegas to celebrate a very special occasion. We decided to go on May long weekend (May 16 - 19, 2014) and stay at the Hard Rock. \n\nI booked my flight and hotel well in advance - in November, 2013. I booked through Expedia and paid in full for both my flights and my hotel room. I received a confirmation from the Hard Rock within minutes, saying that my booking had been accepted and my credit card payment had been processed. There was nothing left to do except continue to plan our event and get excited! \n\nHowever, things took a turn on May 3, 2014, when I received an e-mail from Expedia informing me that there 'may be' an 'urgent problem' with my room at the Hard Rock due to 'sudden, unforeseen circumstances.' Expedia asked me to contact a 1-800 number to deal with the problem. \n\n I contacted this number immediately and was told that the hotel had 'overbooked' and that my room was no longer available. I tried to explain that I had already paid in full, over six months ago, for my room, and received a confirmation from the hotel, so I did not understand how this was happening at this time - not even two weeks before my scheduled departure date. I also tried to explain that I was going down with a group of people, who were all staying at the Hard Rock, for a special occasion. I did not want to move hotels. \n\nThe woman at Expedia's Lodging Support Services was very cold. She simply told me that it was \"...too bad...\" and there was nothing she could do. She told me that I would have to \"...come to terms with the fact that I must relocate...\" and that I could not stay with my group at the Hard Rock. She told me that I should be happy that she was offering (what she deemed to be) comparable lodging at the 'South Point Inn', which is a small hotel WAY off the strip and in the desert. It goes for about $50.00 a night. Keep in mind that I had already paid more than double that - per night - for my room at the Hard Rock. I was obviously extremely upset. I ended up speaking to three different people at Expedia, who all told me the same thing. But I refused to give up.\n\nAt that point, I decided to contact the Hard Rock directly. I was able to speak to the manager of reservations. He told me that there had been some kind of a mistake at the hotel and that it had accidently overbooked itself only a few days ago. I told him that I had already paid for my room, more than six months ago - in full!!!!!!! - and that I did not want to move hotels. Again, I got no answers and no apologies. The hotel seemed to be treating this like \"...no big deal.\" I was told that a \"....hotel is a hotel...\" and I should just take whatever I had been given. No one seemed to care that I was travelling for a special occasion and that I had planned to stay in that hotel for that purpose and did not care to be separated from my group. I was just told \"...to deal with it...\" and I was brushed off. \n\nI am leaving for Vegas on May 16, 2014 - four days from now. I have still not received any further confirmation from the hotel. No one has contacted me and no one seems to care about me or my group or my event. I have never been treated so poorly by a hotel - or any business for that matter - before. I am absolutely shocked by what has happened and it has ruined the entire trip already - not just for me but also for my group. We feel like complete garbage. I just want what I rightfully paid for. But that seems like too much to ask for when it comes to the Hard Rock Hotel & Casino.\n\nBottom line - This hotel will just take your money and kick you to the curb.