4 stars: The room and pool were very nice. \n             Design was very hip and trendy.                         Nice jetted tub and beautiful shower. Bathroom counter small.  \n\n2 stars: cleanliness. Urine marks that never got wiped mopped around the toilet. I didn't go barefoot.\n\n1 stars for customer service:  I paid for 2 rooms for 5 night. I got the crappier of the 2 rooms. So bad part on the girl. In addition, she screws up in emailing my receipt. I never receive it. I have to call back to get it. Lady on the phone who I call back gets the job done but is very rude about it. Acts as if it's my fault. They spell my name wrong on the reservation but is able to spell my name right on the credit card billing. \n\nCustomer service 101: get the clients name right. \n\nCustomer service 102:  be nice to client especially if you screw up. \n\nI'm going back to Mandarin Oriental. Service is muchhhh better!