Sadly, the professionalism of the front desk never got better.  Despite Emilio's assurances that changes were being made, my latest visit proved otherwise.  I called ahead and was assured that Marshall was on time...in fact, he didn't have an appointment ahead of mine and could take me as soon as I got there.  I was there a few minutes before my appointment.  I waited.  And waited.  Fifteen minutes later, I asked if Marshall knew I was waiting.  I was told by the brunette that they had been busy.  Odd, she, the blonde and two other employees had been standing there talking for a while.  She went back to notify Marshall.  When Marshall came up front to get me, the brunette admonished him that he should keep an eye out for his clients - she shouldn't have to notify him that his appointment is there.  Wow.  And the purpose of a receptionist is....what?  I'm done.  I'm out.  Apparently nothing will help Izzazu's but getting rid of the front desk staff.  \n\nOn a positive note, it was another great cut.  Not good enough to lure me back, though.