How dare you write back such a snooty comment (no pun intended). My 3 pound chihuahuas ears was seperated at the right side in to two parts on the corner, enough that the vet had to stitch him up for 2 weeks to try and make it heal (you guys put a lot of cream on him when I picked him up, and assured me that it was just a nick and it will stop bleeding right away). I believe the hospital was durango animal hospital, and the nurses even told me that you guys even had an account with them. To top it all off, the hospitals collection agency called me a few months after. They demanded that we pay the hospitals past due surgery fees. After a very long explanation I was able to direct them back to your store. The entire experience was a nightmare, and I cant believe you had the nerve to reply back to my fiance like she was not telling the truth or that she was over exggagerating.\n\n Facts are: my puppy had a visible seperation cut on his ears and it was bleeding. He got stitches. He healed. We received collection calls from the hospital. Thats it.