Just as my friend Jen S. (who stayed here on a separate trip from my own) noted in her review, a 5-star hotel should be 5-stars across the board. Nothing should slip through the cracks. I booked the 'Wynn Getaway Package' after receiving an invitation by mail, which was supposed to come with 2 tickets to Le Reve and 2 tickets to the buffet. When I booked my stay I asked, \"Should I book the Le Reve tickets now or can I wait?\" My reservations agent indicated that it would be okay to wait until we arrived.\n\nAfter reading Robert L.'s review I saw that Wynn/Encore had decided to black out certain dates for Le Reve, without notifying those who had already booked stays. Alarmed, I called to inquire and was told that there was nothing they could do, and that I could have booked tickets had I called by November 10th. Mind you, we booked and had our credit card charged on OCTOBER 31ST and were not notified at that time that we should book the Le Reve tickets immediately. \n\nAfter much holding and arguing, the reservations agent agreed to give me the 2 tickets. \n\nSimilarly, the Wynn management tried to credit us only $85 toward the buffet although the price that weekend was $100 for 2 people, and the Terms and Conditions clearly indicated that our buffet tickets were good for 'breakfast or lunch Monday-Friday\". After speaking with a few managers they 'waived' the additional fee.  \n\nThis is not the kind of penny-pinching behavior I would expect from a supposedly 5-star resort.\n\nThe room itself (a suite King) was gorgeous, and the only reason this is a 2-star review instead of just 1-star. Also, the gym was one of the better ones I've found in hotels, with free headphones, water bottles, and ample equipment. \n\nUnfortunately, the experience left such a sour taste in my mouth that I'll be taking my business elsewhere for my next stay.