Aside from the employee who opened the door for us, the customer service is absolutely terrible. The aforementioned lady is apparently only good for opening doors. My wife and I stood in the middle of the store, obviously in need of help, for at least 20 minutes. Never once were we approached by a single employee to see if we could use assistance. We were ready to purchase two phones, but after that atrocious display of inept customer service we are heading home to purchase our phones over the internet. Maybe Verizon's online customer service is better.