***UPDATE!\nSo I thought I would send my review into Sundance and rather than just be apologetic, they sent me a rude email.  I am tired of chain businesses thinking they can do anything they want.  I am not asking for anything, please see excerpts below:\n\nBathrooms: We do try our best to keep them nice and tidy. Ushers are required to check them as often as possible. When you were attending our theatre our 11 am shows were letting out (300 attendees) and our 2 pm shows were letting in (700 attendees). With that many bodies moving through it sounds like we did not do our job to keep them clean. I have contacted my ENTIRE staff about this reminding them how important it is to keep them clean. I also plan on scheduling more ushers earlier in the day on weekends to avoid this situation in the future.\n\nSeating Issues: The usher who you contacted did not handle the situation correctly. They should have moved the offending party out of your assigned seats. I have again contacted my staff reminding them that this is THEIR JOB to handle, not yours. Our reserved seating only works when people don't cheat and sit in someone else's seats. It is our job to police this so that you can enjoy your film. \n\nThis was there response.  OH WELL!  Our usher messed up and the bathrooms are messy.  It is what it is.  What is the service fee for if the bathrooms were disgusting?  If you know you are offering  movies where 1000 people will be at your theater, then please make sure the bathrooms are clean.  Merijoy was the person who responded to me.  She said she took this seriously but blamed everyone else.  She never once apologized for my terrible experience.  The review has FALLEN to ONE star.\n\n_____________________________________________\n\nThis was my first time at Sundance Cinemas and I could not be more disappointed.  I will admit that I tend to go to matinee movies to save money.  I chose Sundance because of the movie time and it was only $7.50 to see the Hobbit.  However, when you get there it is a COMPLETE bait and switch!  They charge you an additional service fee making your ticket $9!  Wow.  So much for a deal!\n\nAfter paying $9, I walked in and was impressed by the look of the theater.  Cozy, warm, inviting.  I would have loved to sample the food but the line was well beyond the ropes and completely unacceptable.  I get there are lines, but there was only ONE food counter that I could see.  \n\nI did run to the bathroom before the movie started.  I went to a 2:20 movie.  You would think the bathrooms would not be that dirty.  The day just started a few hours ago.  Wet paper towels all over the floor, water soaked every surface, clogged toilets.  They are lucky I did not bring my phone.  Pictures would be attached to this review.  \n\nA unique feature of this theater is the ability to reserve seats.  Our seat was printed on our ticket.  Apparently, that kind of does not matter.  Someone was in our seat, we asked the usher what to do.  There were not many other places to sit and we did not want to disturb people as previews had started.  She explained it did not make that big of a deal.  So we found some seats near our other assigned seats.  After the movie started a group came in asking us to move.  I explained to them our situation.  So instead of finding other seats, they sent the usher in to speak to us.  The same usher we spoke to.  I explained it again.  They did not ask us to move but we did miss the first five minutes of The Hobbit.  Have you seen that movie?  Apparently the first five minutes sets the whole tone.  The usher did not handle the situation and the group stood and TALKED through the next ten minutes of the movie.  If you are going to have a reserved seating situation, please adhere to it.  It could be a good thing, especially for midnight movies.\n\nI do not think Sundance is worthy of any special notice.