This is my REI, and has been  for at least 10 years.  Let me tell you why I like this store just fine!\n\nI can almost always find what I am looking for, and they carry some oddball items which are difficult to find elsewhere.  \n\nI have overall had  good customer service.  I've received invaluable information and tips over the years. Employees have introduced me to products that I now love, and it wasn't about \"selling\" an expensive product; rather, educating me about items that would make the specific outing better in some way. \n\nFor example:  BodyGlide for anti-chafing, with sun screen- great for 5 day river trips, long hikes, where you can get friction irritation from life vests, rough rafts, etc. My kids even are sold on it.  Ultra light thin wool running socks for running and hiking.  Feet stay dry and blister free, and are totally worth the price, and they last forever.  \n\nAnd check out the clearance racks on every visit, if you have time.  I've picked up, over the years a number of fast-drying SPF shirts and the like for rock-bottom prices off of these racks, which are great for hiking, water activities and more.\n\nAnd, when a child needs hiking boots for an overnight hike/camp event, and you discover at 8:30pm they've outgrown all of their \"closed toed shoes\" , you will definitely get a pair that fits if you get to the store fast enough.  And. someone will help you, every time.\n\nIt is VERY close to home, which is a huge plus.