We've never experience such bad service ever!!!  I made a reservation for 4 on my husbands 50th birthday and that was the only positive experience we had.  When we arrived, the hostess asked us if we'd like a high-top table in the bar area next to the \"live entertainment/karoake dude.\"  We chose to sit outside by the fireplace which was warm and inviting.  It took our server at least 10 minutes to come to us and get our wine order.  When she returned with our wine (about 10 minutes later) there was no wine presentation, the person who ordered the wine was not the one asked to taste the wine and she sloppily poured it in our glasses, spilling as she went.  The wrong wine was brought out to us and when we pointed it out, she said she would remove it from our bill and never offered to bring out the correct wine!  Meanwhile, we were observing other tables who were disgraced at the service they were receiving.  We actually witnessed the owner asking other tables if they needed their water glasses because they had ran out!!!!  Really???  You're going to ask people for their water glasses back?  That was a jaw dropping experience!  At this point, things were almost becoming surreal...two of our four dishes came up and the owner brought them out to us.  As he was setting them on the table, he dropped one and the contents and plate shattered!  Part of the food went on one of our guests and onto his silk shirt.  He apologized and ran!  No one came around to clean it, bring us napkins, or anything for at least 5 minutes!  A bus boy came by and swept the contents up and we refused the one plate that survived the collision because it had plate shards in it.  In the meantime they sent some bread over but never was the problem addressed!  We all make mistakes and when we do, we should apologize and let people know what you are going to do to rectify a situation.  We had reached our boiling point and walked out.  We were there for an hour and a half and never tasted a bite of food.  We really had high hopes for this place because we love to support local non chain restaurants, but it failed in a huge way and we could never go back again.  We all worked in the restaurant industry long ago and it just takes some proper training of your employees.  They were busy that night but the attitudes of the owner/employees (except our bus boy who was working his first night) was extremely unprofessional.  We'll see if our guest will get his dry cleaning bill or shirt replacement actually paid by the owner.  We left and went down the street to a local Italian restaurant that is always yummy and consistent to make our night salvageable.