Me and my coworker was in Montreal for work. We were in a hurry and went to second cup for a quick breakfast.\n\nFirst, we ordered an egg bacon muffin. The muffin was cold inside and warm outside. The egg and bacon was cold! We had two bites and spitted it out. We did not ask for re-heat or complained about it. We thought we will just get a muffin and it should be safe. We are naive to think this way because it is worst. \n\nI ordered a banana nut muffin ( or something like that), there was a DEAD FLY stuck onto this hard as rock muffin w pair of wings sticking out!! Immediately , me and my coworker spitted out what's in our mouth. As nice as I am, I cannot accept this, we went to the cashier and asked for refund. We were so uncomfortable. However,the cashier (a chubby girl w glass) refused to give us money back, but asked us to get another one. She said it was normal to have bugs or fly in the restaurant. She didn't even apologized to us but gave us this nasty attitude. I explained to her it is not about the money, it is the service I m getting here, and do not want another muffin because we felt sick by thinking about it already. I think if she is polite about the situation, I won't be writing this review. This is a horrible place..\n\nI HIGHLY NOT RECOMMENDED this place. If you want to eat fly, you can go there.\nHorrible taste of food is forgiving, but poor service and poor sanitation is unacceptable ! \n\nWould never return to second cup again, especially in this location !\n\nCarol & Debra