We were booked at this hotel for a conference. It started with arrival a full day and a half prior to the conference and upon check-in told that per our request our smoking room was ready. There isn't a chance in hell that we reserved a smoking room.we were told that the hotel was sold out for the conference and there was nothing to be done; we were well ahead of the conference crowd... Really...couldn't someone checking in later bear the brunt of this issue. I refused the smoking room so ultimately we were given a room on the third floor (view: vents and roof ) which clearly isn't often used...the dust on the furniture was thick, the room smelled musty and the worst part was that although it was a non smoking floor, people were smoking and it was coming in through the air ducts and vents. When we complained, we were told there was nothing to be done. Felt like a tired big city hotel in a good locale.