seriously the worst customer service. I thought time warner was bad, but apparently not. We moved from california drove to las vegas and have told the gas company about the situation and have told our apartment manager they will be coming. We waited til 5pm and still noone came so I called them and was told they came earlier and our manager did not let them into our apartment because we weren't here and next available time was in a week. The next day I talked to our manager and was told that southwest gas never came. We've been without gas for a week now in the cold. No hot water, no heat in the apartment, no stove. It is ridiculously cold. I called SW gas back to let them know about the situation and the lady was very rude, and did not care to do anything about it. They finally came a week later and the man told us that we have to give a piece of paper of instructions to our maintenance guy and he could not do the job, so a week later we still have no hot water and heat, he only turned on the stove. He definitely did not care about attending the situation. Horrible horrible customer service all around. The only reason we are with SWgas is because it's the only company vegas has to offer for gas.