First off, the suite had a washer and dryer so I tried to do my laundry. Of course the washing machine stopped working and I was left with wet soapy clothes I had to rinse in the sink and drape around the furniture. Is this any way to vacation!!! Two calls to the front desk did not result in any help arriving. I finally went downstairs and the jerk at hospitality was busy flirting with the front counter girl. Management should fire him for the rude way he brushed me off. The girl said she'd send somebody up (I heard that before on the phone). Of course nobody showed up. I went back downstairs later to ask if there was a close laundry mat and the guy said \"oh..it's YOU again\" and didn't know of any laundry mats nearby. He suggested I try calling directory assistance. Isn't his job to help explain what's in the neighborhood? And they probably left the broken washer for the next person to cry over. I wrote a letter of complaint to the management and to date it has not been answered.\nI have to say the resort looks nice, and if you can take care of yourself and encounter NO problems then you'll probably be okay. But hope that you don't need to ask a question or get help because this place has terrible service.