I chose this resort because it was listed as a 5-star resort in my B of A credit card's rewards section. I had thousands of B of A rewards points saved up, so I figured it was high time I took advantage of them... and happened to have a 4-day trip to Scottsdale coming up.\n\nWhere I went wrong was by not doing further research. If I had reviewed other sites, such as this one, I would've avoided it and gladly paid more to stay somewhere else.\n\nTonight is my last night here--I check out tomorrow morning--and I can't wait to leave. As I set here, I'm sleep-deprived and covered in mysterious bug bites.\n\nTHE GOOD\n\n- The staff is friendly and helpful. The young lady who checked me in was pleasant and courteous. The front desk sent housekeeping to remove the pink silly-string from my ceiling (she joked with me that they had found this in other units as well). However, these are baseline customer service requirements. I consider this is \"the bar\"--the minimum level I would expect from any reputable establishment that isn't a dive.\n\n- Location. Close proximity to everything you could want... food, fun, etc.\n\n- Price isn't bad at all, but you get what you pay for.\n\nTHE BAD:\n\n- Bugs in, on, and around the beds. Possibly bed bugs? At first, I ignored them--thinking that 1 or 2 bugs was no big deal. But by my 3rd night (tonight), I've realized it's more of an infestation. Watch long enough, and you'll see the little guys scurrying across the white comforters. When I pulled out my night stand, I saw 3-4 scurry away from the light. I've realized they're all throughout the beds... behind headboards, in the mattresses, etc. I now have an explanation for the half-dozen or so itchy bites on my body. I have to go to sleep here in the next hour, and I'm dreading it. I can't wait to be done with this nightmare.\n\n- This place is obviously \"older,\" and this shows in many ways. Additionally, it doesn't appear that any attempts have been made to renovate or update.\n\n- The furniture in my unit is old, stained, and the cushions are compressed and sagging.\n\n- The carpet is old, stained, and torn at the edges.\n\n- My 2nd day (Saturday), I had my \"DnD\" sign out all day, because I didn't need room service and wanted to take a nap. So, room service actually CALLS ME and wakes me up... basically asking \"Do you REALLY mean you don't want to be disturbed, or would you mind if we come clean anyway?\" Are you serious!? So much for my nap.\n\nThis was a mistake--the most unpleasant aspect of my visit to Scottsdale. My trip would've been perfect if I'd just stayed somewhere else. I can not and would not recommend this \"resort\" to anyone.