I want to love this place so bad, but it won't let me. There is some good, but a little more bad. I am honestly surprised at the number of 5 stars. I have been to the Esplanade probably around 6 times, and this is what I have observed....\n-The ticketing staff is always patient, helpful, and friendly\n- The bar- ugh. My partner and I have officially given up on the bar. They always seemed understaffed and grumpy. Maybe AMC should have service bartenders that only work the service well? I have had the same bartender the last few times there (can't remember name but her favorite movie is \"A Walk to Remember\", and she does not smile at all and is not the tiniest bit friendly. While there on Sunday, we had one round and she dropped off the ticket. I had my card sitting on it for 15 mins. (Really, 15, because we were contemplating if we had enough time to go somewhere else before the movie.) Three bartenders walked by repeatedly, not one taking my card. We tried to get eye attention but were avoided. We had to stand up and shuffle around to get the attention of one bartender who had passed us the most. In previous visits, the service was always slow, and typically unfriendly.\n-Servers- hit or miss, but a lot of misses. In one incident my partner ordered a beer on draft. The server said okay.  Between 15-20 mins later a different server approached us and said they didn't have that particular beer.  Welp, that would've been nice to know. A different beer was ordered. Another 20 mins passed before we got that beer, by that time we were over it and sent it back. That seems pretty typical. Drinks take as long as food. Refills can be difficult to come by. I often see servers running food to the wrong people. Last time, we saw our order whiz past us and then back out the theater. We tried flagging the server down, but it was too late. I certainly wasn't going to chase after her. It took another 3 or 4 mins to get our food. On the bright side, the servers are at least all friendly. (Especially compared to the miserable bartenders)\n-The atmosphere is fun, the location is ideal, and it's very clean. The theaters are spacious and comfy. \nAMC has a great concept here, but they definitely have a long way to go! I am not sure if I will give this place another chance or not. Maybe just a matinee where all we want is sodas?