I wish I could give this place 0 stars because it has really been that terrible. We just bought a 2013 Passat and they have botched the deal over and over. After leaving several messages and not getting return calls, my husbands only recourse was to go down there. And after that, they claimed they would take care of it, but has yet to happen. And on top we just got a letter from MVD saying that the registration would be suspended on the car we traded in, it's been a month and they still haven't transferred the title. And so that also means we have not been paid for our registration fees either. This place is bad, bad customer service, bad finance managers, bad admin, bad all around. I am SO going to wait until a busy Saturday when they have lots of people in there and go raise hell!!!!  Oh, and file a complaint with VW.