Booked hotel more than a month ahead of arrival. Two days before arriving we get an email saying our room rate has gone up. So what was the point of making a reservation? To their credit I called and they changed it back to the original rate, but it was a total waste of time. \nChecking in was no better. Room size we reserved was not available at check in again why? \nRoom was just okay. Faucet falling off wall in shower. Maid service not so good did not change sheets or finish cleaning room. We are two fifty year olds not like we made a huge mess. Coffee cups?\nHotel is large not labeled well especially West Lobby where all tours leave from. \nPools were very nice and pool grill was good. \nTV's signal went down a lot. Wifi just okay.