On 12/9 I booked a \"super suite\" at the Cabana Suites for a friend's first time in Vegas, nearly a month in advance - but when we went to check-in on 1/6, front desk staff attempted to give us a completely different room at the main El Cortez property without warning or explanation. Apparently the norm is to oversell rooms, then attempt a bait 'n switch - and their only recourse was to apologize profusely, which was extremely infuriating as they refused to answer any of my very direct (and completely valid) questions as to why this occurred. The room we eventually settled on was actually extremely nice & modern (a jacuzzi suite) - but they tried to tell me it was valued at \"$400\" when it had truthfully been only $50 more than the desired room at the time I originally booked (I know because we almost considered that instead, but wanted the more modern boutique hotel experience).  Sadly, the room = awesome (and if the online photos did it justice I'd have booked it originally instead, maybe it was because I was only looking at the mobile site but it looked to me as if they'd not been renovated in 20+ years - when I mentioned this observation the employee helping us, he declined to correct me or 'sell me' on the new room aside for flaunting it's alleged 'value'); the customer service of the two front desk employees (one of whom very much appeared to be the supervisor) = laughably abysmal. Their complete non-grasp of anything remotely resembling customer survive was downright embarrassing, to say they should be fired might be harsh or drastic - at the very least these staff should be retrained or moved to other departments. I can't imagine a scenario where I'd be back, I'd been wanting to check out the Cabana Suites since they opened - but if you have no guarantee of what you're getting, that'd be pretty stupid. No business that wants repeat customers would operate this way, so I can only ass-u-me they just prey on desperate tourists as further questionable practices.