I am sad to say we did not have a very good experience this time. My husband and I are big advocates for Flemings but we are not so sure any more. \nWe visited this time to celebrate our Valentines (a little late but our job schedules don't always allow us to celebrate on the exact dates), I had made a reservation earlier in the day for 6:30 for their \"Arizona room\" since their dining room was booked. They assured me that it was heated with heaters and a fire but ill get to that... We arrived around 6:10 and let the host staff know we were there.. They already seemed pretty flustered and it was only 6pm.. We waited till about 6:35 ish till we were seated where the fans were all on, ppl at other tables were wearing their heavy coats, none of the heaters were on and the fire really didn't seem to help at all and I shivered the whole time only after asking our waitress if the fans could be turned off.  We waited for our server to come for about 15 min and than waited another 15 min for our drink orders...\nWe finally got to order and waited at least 45 min to an hour before receiving our food. My husband ordered his fav, the filet and a baked potato (medium), however, what came out was almost done with no pink at all in the center and I ordered the pork chop with the mushrooms, it was just okay... Not better than what I could make on my grill at home! \nThe server finally came back to check on us and when my husband replied that his steak was just okay she must have mentioned it to the manager. He walked over, asked how our meal was and gave us a coupon for $25 off to use Feb18-March 28th...as well as removed the steak from our bill... We were glad they did something but sad that we were so excited to go to one of our fav more upscale restaurants only to be pretty disappointed. \nWe weren't sure if it is under new management or new ownership all together but I hope something happens fast or else most people will start to go to the other locations.