Had a pretty typical experience, salesman being a hapless middle man for the negotiations, finance guy trying to upsell us on warranties that were overpriced and not needed. Basically trying to squeeze every last nickel out of us while holding us hostage, you know, the usual. The one thing was that the salesman was hyper-focused on having us fill out a survey and giving him good marks. We were barely into the negotiations when he started bringing it up. Every time we would make a counter offer he would looked confused like he just took a bong hit, scurry off to the man behind the curtain and come back with yet another unreasonable offer. Every time in again on his stupid survey. I told him I didn't care to fill it out and he looked panic stricken. He asked if my wife who was on the phone with our insurance would fill it out and I warned that she was about at the end of her rope, that it wouldn't be a good idea., as soon as she hung up he was begging her to fill it out. Anyway we got a 2013 Golf which we love and I get an email containing the survey so I filled it out in great detail listing all the areas of improvement I thought they might consider. I was honest and my comments were fairly brutal but they were the truth, real constructive criticism. The next day I happened to notice that there was no place to put my front license plate on the car but there was a bracket in the trunk so I called my salesman to see if I could get them to put it on since I am a proud veteran with veteran plates I wanted to display them on both ends of my new car. He launched into me about how come I killed him on his stupid survey and how he was going to lose money because of me. I asked about the front plate bracket but he was only interested in arguing about the survey. I told him I was sorry but that was how I felt and we ended the conversation. He made a point to call me right back and tell me the shop would not install the bracket, to do it myself or pay someone else to do it. Don't make such a huge deal about your survey if you can't handle the truth. Real class act Findlay.