On Nov. 29, 2013, Fri, we were extremely excited to dine at Bachi Burger since it would be our first time.  And to say that we were satisfied with our meal is to say the least.  We were not disappointed with the food, the burgers were really good and the steamed buns with pork belly was awesome.  However, the appetizers were ok...nothing exciting.  I would actually give the food a 4.5 stars.\n\nNow on to the service...this is the reason for the 1 star.  I am TRUELY upset with the service of the Summerlin location.  The wait time to be seated was decent.  After we were seated and finally ordered our food, we waited 45 mins to just be served our appetizers.  The restaurant wasn't even crowded, there was still a station that was closed and they were not seating anyone there.  We were so hungry by the time we got our food, we excitedly ate it and enjoyed it very much.  So we didn't even notice that we did not get our calamari.  Being satisfied and full, we paid our $159.99 bill, along with the automatic 18% gratuity of $26.64, totalling $186.63 and left. When we got home, I had looked at the receipt and realized that we never received our $12 calamari appetizer.  With that, I called Bachi Burger right away to let them know what had happened and the hostess that answered the call said that they were TOO BUSY to have me talk to the restaurant manager and that she would have him call me back later on that night when they slowed down.  So of course I waited and did not receive a call back.  I then called on Saturday when they opened and was able to speak to the restaurant manager, PHYROM.  I told him what had happened and explained that I had called the night before and let him know that we not receive our calamari appetizer.  He then started to interrogate me as to why I did not bring it up when we were there.  I explained that we were excited about being there, extremely hungry due to our 45 min wait, and then being satisfied at the end.  In not so many words, he basically accused me of lying about it.  REALLY?!!!! I would seriously call that night and then the next day to lie about not getting our appetizer.  If the appetizer was say $5 I could care less about calling back but this was the most expensive item on our bill.  All PHYROM kept saying was \"you have to understand my point, why did you not tell us at the time of your meal that you did not receive your appetizer?\"  I basically told him that all I want is to get the $12 refund and that's it.  I guess PHYROM got tired of my complaining so he said that he would research it and give me a call back on Monday, Dec. 2nd.  \n\nSo today is Dec 7th and I still haven't gotten a call back from PHYROM.  So I guess his answer to me is \"you're one family and your satisfaction doesn't matter us\".  So my answer back is a BIG MIDDLE FINGER TO YOU AND YOUR RESTAURANT CAUSE I WILL NEVER GO BACK AGAIN!!!!!!  CAUSE ONE BAD REVIEW DOESN'T COUNT when all the others are over 4 stars.