I do have to give props to this business for being very good with my timid shy dog.  It's terrible that I have to stop taking her there.  I was delayed from leaving at my job so I called them at 10 til 6 to say I would be there in 15 minutes.  The owner said if I couldn't make it any faster, they would have to keep my dog and board her.  Unfortunately my cat had died Friday so as I slowly sadly drove home I realized I really wanted my dog.  I had paid the owner in advance for 4 days so I went to her and begged her for my dog, as I am still grieving my lost cat.  I told her she could keep all the money but she said it wasn't about money.  I then realized sadly that although they are awesome with my doggie we will have to stop coming because I cannot guarantee I will never be 5 minutes late, especially with my job.  I believe that a service like this, used by working adults, should have some arrangement that works for when you have to work late.  Otherwise they are a good boarder and doggie day care, just whatever you do DO NOT WORK LATE.  In my job that is impossible to avoid. I also felt she was very unforgiving about it.  I wish she had said, come and get your dog, but never do it again, then at least I could be sitting here with my dog instead of her being sad in the boarding facility overnight for the sin of her owner being held hostage in a meeting.....In the meantime, I will be looking on yelp at the other doggie day cares to find one with a more lenient day care policy and I am going to let this day care provider keep my little extra money, as they have really broken my heart.