Really, really, REALLY disappointed in the service. This should be 5 star service @ the price. We had reservations. Our first time there. We still had to wait, as \"V.I.P\" cardholders who walked up without reservations were seated before us. I inquired as to why @ the hostess desk, and she said, \"Sorry, they are \"V.I.P.\" s\". There are two areas in which to dine. The \"steakhouse\" and the run down, additional room with zero ambiance and electrical tape all over the floor to cover exposed cords. Guess where the GM sat us? We are considered \"V.I.P.s\" @ Wynn and Palazzo, and to be treated like this because we don't gamble much @ Bally's was unforgivable. It was obvious that the patrons seated in the run down room were not given 5 star service Oh! There was also a wadded up used Kleenex on the table when the GM seated us. The last straw was when I went to try a lobster tail, and they were empty. According to other patrons, they hadn't been refilled in a while, but they just went back to their tables. This is when I let the GM know exactly how we felt. Oh, and by the way, we were dressed for fine dining, so that is not why we were seated in the back. The GM froze when I told him about my yelp review to come, and promptly seated us in the steakhouse. From there everything went well, but still fuming. The couples @ the next table told us they had been coming here for years( Bally's \" V.I.P.s\"), and things have gone way downhill. They still come just for the lobster, caviar, and champagne.\nLet me tell you about the food. When lobster was available, it was GREAT! Caviar was GREAT, champagne was GREAT! Prime rib was not impressive, and my Boursin omelet was burned. Lobster bisque was floury, and had no lobster chunks.\nI asked the GM why they didn't serve a glass of champagne to the waiting patrons before being seated, and he acted like he never heard of such a thing! I have read that they DO many times in yelp reviews of Sterling.\nSo thanks for listening, and I would definitely go back for the food and champagne @ the price. I would pay 200.00 for 5 star food and service if it were truly 5 star for EVERYONE. This review is based on how we were treated.