I have visited both locations of this store in Madison and both times I have had bad experiences. The last time I went to the store on Midvale, there were boxes of merchandise everywhere like they were restocking, but the girl working was sitting behind the counter, talking to her friend. The store is fairly small, so it felt cramped and hard to get around just because there was so much clutter everywhere. I couldn't find the price a can of food and was aggravated that I had to interrupt their conversation to ask. I have also been to the Lakeside location. After I was done shopping, I stood at the counter for a few minutes, waiting to be helped. The salesgirl was helping a woman find a retractable leash, but then when the woman was set to go, the salesgirl asked if the woman could check out first - in front of me - even though I had been waiting there for a couple minutes! How rude. Their selection of stuff is okay, I like all the different cat food that they have and the prices are decent. But I will not be shopping at either location again because the customer service really leaves something to be desired.