First issue, while staying I ordered room service. The reason I got a room was so as to not drink and drive, pretty common sense, right? So being I had drank I wanted breakfast. Ordered 1 meal, coffee, and a side...$45 (bit much, but ok). I leave a nice tip, only to wake up in the morning and see that there was already a tip included. I call the front desk & explain, get transferred to dining & explain, get transferred to a manager who says and I quote \"It's clearly marked on your bill\". To which I reply, no it is not. Everything is in the same font, size, and nothing is made to stick out. The delivery person also did not mention the included tip. (because I have worked in the service industry for 10+ years I know you are obligated to show or tell the customer you've charged them, and most importantly you don't condescend them, refuse to listen to them, and most importantly rectify the situation so that they will come back). Ergo, I will NOT EVER STAY AT RED ROCK AGAIN OR SUGGEST ANYONE TO STAY THERE EITHER. One night stay advertised at $99, amount I ended up paying after being an impeccable guest and leaving the room as I found it, $170. Excuse me?!?!\n\nHORRIBLE CUSTOMER SERVICE, WITH NO ATTEMPT TO APPEASE UNHAPPY CUSTOMERS.\n\nSecond issue, if you make a reservation online you can only use a credit card. If you want to pay cash for the room you have to book in person, at the front desk. BUT if you book it at the front desk they will not honor online or over the phone discounts, like AAA, ..etc. \n\nThird issue, there is a \"resort fee\" so if you pay $110 for your room they charge you $28 on top of that for the resort fee. It's deceiving. \n\nAnd don't forget, on top of that they take a \"$100 deposit\". This \"hold\" has to go on a credit card. Which can be held for days or weeks!\n\nSimply said, thumbs down Red Rock.\n\nAs a local I'm just not happy.