Arrived before the allowed check in and decided to wait in the \"Breeze Bar\" area. While sitting in the bar area, a HUGE ROACH the size of two quarters decides to crawl right towards where my friend and I are sitting. \n\nAlthough, I was completely disgusted and freaked out... I quietly told the bartender to avoid a huge commotion. She went over, stepped on it, cleaned it up and that was it. Another bartender even joked that there was another one right near us. My friend and I both work in the hospitality industry and we were shocked that she didn't send a manager to apologize or confront the situation. \n\nSurprised by the lack of customer service, I went to the front desk to confront hotel management. I spoke with an assistant manager who tried to offer me a complimentary buffet while I waited for my room. Funny that I would be offered food after seeing a roach crawling around. No thank, appetite gone. According to the assistant manager, the general manager was too busy to come down to speak to me about this matter.\n\nAnyways, the MAIN issue of this situation was the lack of customer service. This matter was taken a lot lighter than it should have been and with that being said I was not satisfied with my stay here. \n\nHope your stay was or will be better than mine!