Horrible service for gross overpriced food.  Last weekend...we came to see an evening movie.  First...:we sat for over half an hour in the lounge watching lazy staff stand around and chat...not one person even made eye contact to take our bar order.  The server first brought wrong order...we are vegeterian ...we don't want chicken..then we found a long disgusting hair IN our popcorn! Oh, and for the record management....if you read this...we were charged for the awful experience, hair and all!!! We ordered a second beer and the server took the existing glass we were still drinking from after taking our second order!!! Today...came for an early kids movie....again horrible slow service and Yep...again...I had to ask twice for our popcorn...and next...we ordered a second beer...it never came!!!!  This theater used to be classy and nice...now it's a trashy ghetto waste of time and money!!!! When will the owners or investors step in before its run into the ground! This is the Biltmore people! We don't come here for trashy lazy service!!!  Let's see what manager takes the time to address this issue on here...