I'm a small business owner who is in a constant need of recliners. They were unwilling to help me find a good time for delivery, I'm also a mom, it's hard to find child care , or be on call for an entire day. I set my delivery up for a Saturday. I asked if there were any chance i could have a window of time allotted, even 4 hours. They said no and suggested I cancel my order. I said no no, I want my chairs please deliver them and I'll deal with whatever happens it'll be ok. So I called this am to ask when they'd come, she said you cancelled your order. I said , no I didn't cancel, there must be a miscommunication, She said no there's no miscommunication. I don't know where I come from the customer is always right. I should've cancelled my order there. But still i naively thought its ok, I'll get my chairs... It's 10pm. I have a child to get home to. What do they expect?  A person to wait and wait and wait and to be treated like dirt in the mean time. Next time ill pay more just to be treated like a human whose money means something real. Thanks Pam \n\n\nAs I write this it's 10pm on Saturday, my order is still not here.