Wow simply wow. So  so so slow. Seeing these people work is like watching paint dry. Why haven't all these people been fired and replaced with a computer. Rude, slow and a joke.  I was 2lb over the weight limit and had to pay $75 for a small piece of luggage. This airline treats customer like cattle. You wait in a 40 minute line to use one of 4 computers that actually work out of 50 units that are available all because the 20 employees behind the counter would rather chit-chat and drink coffee than do the job they were hired to do. WHAT LITTLE CUSTOMER SERVICE THIS PATHETIC AIRLINE EVER HAD IS LONG GONE. NO VALUE, EXPENSIVE, POOR SERVICE AND SLOW. way to go southwest....time to fly other airlines.