So this is a review for the grooming part not the store. I originally wanted to go to a place right up the street from my house called sloppy kisses but called and said they no longer did grooming and really didn't recommend anyone. But I figure Petco has a big retail name and high standards so lets just give it a try well here is my horror story:\n\nI called at 10 am on a Saturday to see what the prices were and how long does it take. The gave me the info and it seemed reasonable so I said \"Can I make an appointment?\" Which I was replied just come in but it will take 2-3 hours due to it being a Saturday.\n\nSo I showed up at 10:30 am and then proceeded to wait 3 mins for the person in front of me to finish. I wanted my small papillon to get a bath and a trim. Well she then wanted to sell me on the spa package with scents and other junk. I know I have a small little designer dog but he was a rescue and has very sensitive skin. So I just said no. He just has sensitive skin and needs the oatmeal shampoo. Well then I decided to get his nails trimmed and ended up having to buy that package because it was cheaper and they brush their teeth too. I was all good about it, he had never been to the groomers because I am a do it yourself person. He needed the cleaning after the winter.\n\nSo I dropped him off and she said since you are doing all that 3 hours. I will call you, and I walked out at 1045 am. So I had to go to work at 1 and he still wasn't ready. I called and just asked if I could come down and pay and my mom would pick him up when he is done. So I did and then gave them my moms contact number.\n\nWell I noticed at 5 pm that I had received no information, so I called my mom and said did you pick him up? No, OK well then have they called? She said no. So I called and spoke with the and they said oh we have just been so busy give me an hour. So my mom comes in at 530 pm because it is just ridiculousness to have a dog who simply needs a bath and scissor cut and a nails clipped to be there more then 4 hours let alone 8. Again we where told no not yet. So finally at 615 pm he was done. He went all day no water! no food!! no pee breaks!!! \nThis was the WORST EXPERIENCE EVER AT ANY PLACE!! What made it worse was that this was my first grooming experience, I mean I know its Petco but I work for a major retailer too live up to some sort of company expectations.\n\nSo all in all I would give it a 0 if I could. THIS GROOMING CENTER IS HORRIBLE DON'T TAKE YOUR DOGS THERE!! The whole experience has left a bad taste in my mouth and now I am shopping at a local mom and pop pet store who has recommend a groomer for next time.