Pro's:\n- If there is a line, you can put yourself on the list over the internet. It saves a few minutes.\n\nCon's:\n- No waiting area at all, minus a bench on the outside, which is useless since it's not covered and it's currently winter. You feel like a cow on the way to the slaughterhouse with the way people are packed in at the restaurant. You also have to try to avoid the doors and running into people eating.\n- It's always packed and I couldn't imagine going there on a Friday or Saturday.\n- No yellow American cheese. Their version of American cheese is not as good.\n- They have a habit of burning burgers bad. They went 2 for 2 in my 2 visits in burning them.\n- They make you fill out a sheet stating what you want for your burger. It takes too long to fill it out and then they screw it up anyway because no one can understand it. Writing down what you want is the waitress' job, not the customer's.\n- Want fries with your burger? You're paying extra. \n- The service is slow and you might as well be playing \"Where's Waldo?\" when its time to find your waitress.\n- Everyone who works there looks really weird. Tattoos, piercings, hair dye, strange attires, the works.\n\n\nOverall thoughts:\nNot sure how this place got the best burger in Pittsburgh, but obviously, they paid someone off. It's okay but not on the level of Red Robin or some other great burger places here. This place is an expensive, hippie filled mess and they need to get their act together if they want to grow. The number one thing they need to work on is the waiting area, as you are either packed and trying not to run into people or you're gonna be sitting in the cold outside.