I've been with them for 15+ years and never had any problems until now. With their new upgraded computer system, I can not get into my account on a regular basis. Today, I found out their collections department department cashed my CD of $20,000 bec. I was 2 payments behind ($900) and decided to pay off a loan I had with them WITHOUT my permission!! No one has called me back (although I've left messages with the manager and collections supervisor) except the clerk Skyler in collections who decided to do this on her own without my authority and agreement. Tomorrow, I will be pulling out the rest of my CD money bec. who knows where else they will decide to put my money.