I have gone to this location quite a few times since it is convenient to where I work and live and the wait time has never been out of control.  However on my last visit a year ago, I vowed to never go back.  This place has the pushiest, rudest people working the service area I have ever encountered.  The last man I came in contact with on my final visit was so rude that he and I literally got into an argument as I was checking my car in.\n\nIn a nutshell, I wanted a basic quick wash as I had my 3 and 5 year old with me and waiting at the car wash for a long period of time would be a disaster for me and the kids.  When I told him \"I really just want my car quickly washed off today\"  he turned to the side and said and I quote  \"Why don't I just give you this spray bottle and you can do it yourself\"  I lost my cool and proceeded to put my kids back in the car and skip the wash where we yelled... literally yelled at each other.  Not cool in front of my kids I know, but I was mad and could not believe it.  \n\nI had been hassled by this person before, but this was by far the worst.  Since i shop at other stores in the area, I happen to know he still works there in the customer area and I will NEVER be back.  Worst customer service in town.  Even with my \"earned\" free wash, after getting 10 there I will not go back and give them any business at all