Cheesecake Factory is my go-to when I've a rough day or just don't feel like cooking. The portions are huge, and the service is *usually* decent.\n\nWe went last night (Tuesday) after a rough day, neither my husband or I felt like cooking. Figuring this was our best option since it would have something for everyone, we went late hoping we'd miss any crowds. But its a Tuesday night in late May, why on earth where there be a wait?\n\nSure enough, we got there and it was a 5 minute wait. No big deal, even though we waited more like 10-15 minutes...and that is no fun with a hungry 4 year old, when its after 8pm. Probably our mistake as parents thinking we would get a quick meal, and be in and out. \n\nWe were seated and it took another 10 minutes for someone to come get our drink order. Our waiter did apologize for the wait but it was a very half-assed apology. Either be sincere or don't bother mentioning it. We also ordered our food since we had time to look over the menu. Drinks were slow getting out, another 10 minutes. Food was also slow getting out. We were probably here 40 minutes before we got our food. It was busy, but not that busy. \n\nOur waiter was nice but did not ask me once if I needed a refill on my drink, my glass was clearly empty. He did offer my husband another beer though and promptly brought that out. \n\nThe service here just sucked, and its gotten worse every time we've come. I know losing us as customers won't make or break you, but we really are done with this location. If you must go to Cheesecake, opt for the Biltmore location!