Having grown up in Chicago, I have very fond memories of Portillo's. Perhaps Portillo's changed since branching out or perhaps my memory distorts the truth. Going to Portillo's in Scottsdale was like watching the Teenage Mutant Ninja Turtles as an adult--I don't know what I ever saw in this.\n\nTo begin, I visited twice: once during peak hours and once in between the lunch and dinner rush. During peak hours, the wait was long, I was scolded for taking a picture inside, the order was incorrect, and the burgers were similar in quality to Wendy's. The second visit wasn't much better. I entered the drive through to see more attendants than cars and waited 15 minutes for a cheeseburger with only one car ahead of me. Upon arriving home, the fries were only half full, the soda was mostly ice, and the burger was a soggy mess of mayo and ketchup. I took three bites of the burger and tossed it in the trash.\n\nThe food doesn't live up to the hype or the price. I will not be returning.