I've bought furniture at this particular location with my partner in the past and our experience overall was really nice. This time with the Salesman Robin and this particular RoomStore location, things went downhill after the sale was made. The communication with this store was awful! Robin gave us his cell phone number so we could call him directly but didn't answer and his voicemail was full. Texting was also futile. Please be aware of the 5 day rule at all locations!! You have 5 days from the time your furniture is delivered and if you notice something on day 5 like we did you will get a store credit not your money back. Because we bought so much they gave us free furniture that they took of the bill first? I don't like writing negative reviews on companies, I just don't want someone to be caught up in the BS that Robin and the girls at the front desk will do. If we called them to ask about something like our dining room table (that came in pieces and then when it wouldn't fit together they went back to the 5 day rule of when they brought 2 chairs and the base but nothing else for 2 months) they wouldn't call back and we would call again. When we talked with them they they were always calling us! When we called to ask we would get the run around until we spoke to the manager and Corporate. They took things much more seriously. Robin told my partner that he doesn't get paid till we receive our full order, like that should help us feel better. We have to use the store credit so hopefully the Scottsdale store has better customer service.