This review is subject to change as I have not actually received my order yet.\n\nI dropped off a sweatshirt with Think to do a very simple one sided print. I was told that the sweatshirt would be ready by the following wednesday, thursday at the latest. Doubly assured it would be done by christmas which was the whole point. \n\nWell wednesday rolled around and they said it would be ready friday. I was already surprised that it was going to take them a week to do a one off, one sided print, but I'm an amicable customer in general and I didn't hassle them about it. I called them on Friday and after many times trying to reach them, I had to ride my bike over to their location only for them to tell me their phone had been silenced... and that my shirt was at another location, but to rest assured it would be there by 3:30. Very disappointing, but not nearly as disappointing as what followed.\n\nAfter several correspondence and a second trip back to the store at 3:30 my shirt still was not there. They told me that they were behind on their orders and that they would be staying late to catch up, this would be admirable if it didn't turn out that not only was no one on their way to bring me my order, but it had never even been started in the first place. I find it incredibly hard to believe that NO ONE  on the staff was aware of this during the entire week. The person I spoke to was very apologetic and PROMISED me that he would come in on saturday to get the shirt done, and would call me when it was ready. Now I'm in Northern California a week later with no jacket.\n\nSo now I am forced to write this review and share my experience with yelp. I see you guys respond to your bad reviews so here's what I have to say in summary:\n\n1. Be attentive. It helps to actually know where your merchandise is located\n2. Be honest. I was misled and brushed off by their entire staff. THE ENTIRE STAFF\n3. Acquire the capacity to do your own printing. You're a shop that puts graphics on T-shirts, you should probably be able to do a one off in your own shop.\n\nPerhaps I will be blown away when I get my shirt back and it will all be worth it. I would be willing to re-evaluate this review if that is the case. I will be coming back New Years Eve, and look forward to seeing if the quality of their product matches the quality of their service. I am much more curious though at how they are planning on making this up to me.