I'd had a nail appointment set for several weeks - a first time customer.  Less than an hour before the appointment I got a call canceling it.  Not from the owner apologizing for the cancellation or trying to correct the situation somehow, but from the nail tech.  She told me the owner insisted that SHE call her clients herself to tell them she had \"personal problems\" that day and couldn't make it.  Wow.  The lack of professionalism astounded me.  \n\nOn the positive side, I'm glad I had the experience BEFORE what may have been the worst nail experience of my life.  Imagine how the \"personal problems\" may have affected the work.  I called the salon to let them know of my disappointment in being left high and dry.  They simply didn't care.  They lost a customer....not just for nails, but for all the other services they offer.  Not the best way to run a \"service\" business!