first of all.. elevators in the garage is very shaky, felt like the elevators were going to break down at any second. 2nd, my room was on the 11th floor, and literally half of the elevators didn't work. Every time I pressed the down button, and it didn't do anything, ended up waiting for 15 minutes, so I had to goto the other side to use the elevators. Very very inconvenient. I don't think I'm ever going to stay in this hotel again