This is not a review of a branch or its personnel.  This is a review of the bank's mind-boggling bureaucracy and its callous treatment of customers.  If you have found yourself in the endless frustrating maze of resolving an issue with BOA, please visit my petition to BOA at http://www.change.org/petitions/have-a-heart-bank-of-america\nI've read many tales of the same sort of dismissive, condescending treatment of customers and ex-customers.  BOA needs to remember what customer service means and stop treating us as though we're account numbers and not people.  Thank you for your support.