I used to be a member of 24 Hour Fitness years ago when I lived out in California and was excited to hear there was a super sport so close to my new place - especially since I've never been to a super sport before.\n\nI arrive at the gym to see if I could try the gym out free for a couple days to  see how it differs for other 24 hour fitness' I've experienced in the past. The receptionist told me that because I've been a member in the past (mind you this was 10 years ago) I couldn't try the new gym out for free and had to pay a $15 fee to access the gym for a day.  When I asked if there was an deal she could give me at least with the fee or if she could check with a manger to see if there was anything they could do to give me a break she gave me a blank stare and said \"no.\"\n\nI would think they'd be more welcoming to a potential new customer rather than nickel and dime me from the beginning. I don't know who is training the staff over there, but this is customer service 101. At least try to find a manager to appease my request.\n\nI paid the fee for the day, but needless to say I will NOT be signing up there.  The gym is poorly kept, unclean and the customer service was just unacceptable.