My wife and I had a very unpleasant, extremely stressful stay at this hotel. Our problem was not with the staff or the accommodations but with the General Manager \"GM\", Adam. We were given a 2 month extended stay rate because I am a patient at the Mayo clinic and am undergoing cancer treatment. \n\nDo to circumstances beyond our control with miscommunications between the front desk clerk, the American Cancer Society , and Adam we got mixed up in a mirage of absolute unnecessary stress. \n\n\nMy wife reported this to higher management and after completing the survey they send online we received a generic apology from Adam, apologizing in behalf of all the staff. Nothing in behalf of his bizarre, inappropriate behavior.\n\nIt is a very sad day when one finds themselves in a new city, without extended family, direly sick and treated like this. It was nothing less than cruel. We both tried talking to him and making whatever amends humanly possible that could be made to appease him. I was in no shape to have to move hotels but he too stated he was \"Done\". Not to professional in any setting. All we heard from other staff also was he was \"Done\". While my wife tried to appease him by making amends he told her the apology she gave was \"not sincere\".\n\nInstead his words were to go back to the \"sister hotel\" or he would call the police. She had walked next door to the Hampton Inn to speak to him because he would not come over and talk to us in person.  Like I said, no experience at all to handle a stressful situation than to threaten with the police and he apparently was afraid of a disabled woman who has had 4 back surgeries and a cancer patient.\n\nThe Mayo Clinic has been made aware of this situation and I sincerely hope no other patients coming in from out of town or state for that matter have to go through this.