I did not purchase my vehicle from this location, that was in the West Valley. Because I live closer to Gilbert than I do Avondale I sometimes take my car to get serviced here.\n\nAfter setting my appointment for 8:30 and arriving 15 minutes early, I had hoped that my simple wheel change would've taken 45 minutes to an hour and I would be on my way home. I had planned the previous night and the following day around this one appointment. We dropped my car off and I watched as they parked it away from the service area. After eating at Paradise Bakery and shopping at San Tan Village, I called CARMAX at 11 to see how my car was doing. \n\nThey told me I had enough time to catch a movie. Around 3:00 we made it back to the service station and saw that my car was in the exact location they had parked it when I dropped it off. Erica was great at explaining the situation and reassured me that the service department had been working on an overflow of services since yesterday and that my car would soon be worked on. Half an hour later I saw my car get taken into the shop and 45 minutes later I was driving home. \n\nErica was extremely apologetic and offered me some 'goodwill' coupons which took $50 off the service. I never asked how long it was going to take so part of the blame is on me; but from a customer service standpoint I would assume that when you make an early appointment you expect a quick return. It would've been helpful if they had told me that it was going to take all day rather than me assuming when it would be done. \n\nI was livid by 3:00 but Erica helped ease the stress and frustration I felt. I only came here because they had ordered a replacement wheel and I didn't feel like wasting another day waiting for my car to be fixed. \n\nFor the future, go to your neighborhood body shop. Support small business' and let the corporations work on their customer service.