I originally had my car at the Caliber Collision in North Las Vegas on March 11th. I had a terrible experience (see me review) and thought maybe hubby and I could try our luck at this location. \n\nI brought my car to this location on March 25th. The center manager came outside to personally inspect the car and all the problems that needed to be addressed. I really had high hopes because this guy seemed to listen to what I had to say and hand wrote a list (it was long) of everything that wasn't fixed and everything the other location messed up along the way. He even approved of me taking pictures and video of the inspection which made me feel comfortable. He did apologize heavily for the way I as well hubby was treated at the other location and assured us that everything would be corrected. \n\nThe manager had someone from Enterprise car rental come pick us up and Caliber covered the cost of a rental car for as long as it took to fix the car. Things seemed to finally be panning out.\n\nAfter 2 weeks I was informed that the car was ready for pick up and it is now April 6th. We didn't deal with the manager this time but instead a female worker who was very nice. Too bad after having it 2 weeks they couldn't take care of everything. I was pleased with a majority of the issues being fixed but when it isn't the right way it is supposed to be it just stays this never ending frustration. The woman going over the car with us genuinely seems to believe they did a great job which lead me to realize that maybe to them they think it is great work but it is sloppy and lazy. She said they just simply shampooed a couple areas in the car instead of doing the full detail that Caliber billed the insurance company for. The passenger door still wasn't painted all the way either! Also, Hubby has blue lights he installed going down the side of the car and the manager said he wouldn't be able to paint the sidestep because the lights would get painted. Hubby was clear that he did not want the lights removed and with the manager agreeing we didn't think it would be an issue. The first thing I noticed on the passenger side was the lights were removed. They removed the lights anyway and didn't even paint  the side step! I asked the woman about it and she said she had no idea why they did that and to just buy new ones and give them the receipt for reimbursement.\n\nThey seem to try but fail. Basically she told me that when I am in the area I can just stop by and get all these little things fixed. I do not have the time to keep coming back because they aren't capable of getting the job right the first time. I do not recommend Caliber Collision ever. I bet a place that only changes oil could do a better job.