The food is delicious. The prices are too high and the service is bad. \n\nI gave this place 4 chances. \nThe food was very good all 4 times. Delicious and fresh, but too expensive. The cheapest lunch pasta option is 7.99 pre-tax. without meat.\n\nAll four times waiting time  was over 20 minutes even though one of those times I pre-ordered online (40 minutes total wait time) and the other time I only took desert to go. None of those times did they have long lines or anything. Just 2-3 people. \n\nPeople working there are very unprofessional, unorganized and work too slow. They constantly look worried about messing up people's orders and can't organize the process efficiently. \n\nThat said, the owner/GM is very nice and friendly, always finds something to say, apologize for the wait, offer a drink etc. One time he added free cannolis to my order. Those were delicious! Nicely filled with great tasting cream. \n\nSo today I was passing by and went in just to buy the cannolis to go. It took them over 20 minutes to make those and when I got home I saw that all three of them had almost no filling at all! Just some filling on each side, but absolutely nothing inside! \n\nI might try other locations of this chain, but will never visit this one again.