We was there for more than 2 hours and waited on and off for most of that 2 hours. They was all unorganized, we had to explain our entire story of why we was there multiple times even after talking to a person on the phone multiple times before we got there. I would have thought they'd make a note of it or sign us up for an appointment or something but they was not be prepared for us. It wasn't in and out like that. We ended up signing and waiting. They even skipped us a few times and helped people who signed up after us. No acknowledgment or customer service, or explanation to why it was taking sooo long. I even had time to walk around to neighboring establishments. \n\nGlasses were poorly made quality that broke in a couple days of use and they didn't offer a discount to repair or replace. Really need to find a good eyeglass place. \n\nOnly plus they have is reasonable prices and good selection of frames. But a guess you get what you pay for.