My wife and I have always liked the cable repair personnel but the customer service has always been the biggest joke- wrong departments , dropped calls, crazy appointment problems. I'm a small businessman who has sadly come to the conclusion that large corporations that dominate a market have no incentives to provide good service,customer communication, and reasonable prices. Time Warner Cable has done a horrible job of operating in this area although I fear that   the competitors are any better. A tollfree guy told me about \"claiming\" to have an appointment I scheduled and wanted to know who I wanted to talk to- I said whoever can help me fix my problem- he then asked what department that was and in the transfer the line went dead. Its a sorry corporation that doesn't care about customer dissatisfaction, and wasted time spent by the consumer.