This is the second time in a row that I've been to this particular Cheesecake Factory, and the service sucked again!  The server did not check on our table of six even once.  We went for lunch on a weekday, and the entire meal took an hour and a half (some of us work and and some point need to go back!)  There were other tables that arrived and ordered after us, but ate and left before us, even though we had the same server.   Two of us in the group ordered a lunch salad and sandwich combo, but  substituted for an upgraded salad.  While the server said there \"might be a small up-charge\" for the difference, she ending up charging us an additional entree charge ($11) because she said that the difference for the two salads equals one entree so it was just easier for her to put in on the check that way.  WTF?  I've never heard of anything like that, and charging half the cost of an additional entree for a salad up-charge is ridiculous.  The customer service at this CF is non-existent.  I'm  giving two stars because the food is good, even though the employees are sub-par.