I've stayed at the Cosmo a couple times since they opened - both great experiences! However, this past stay over Super Bowl weekend was an absolute disappointment! \n\nCheck-in was very easy and pleasant. I gave the gentleman at the front desk the  name of a person that will be staying in the room (arriving later in the evening) - no problems. \n\nWe arrived at the room only to be immediately greeted by a pungent smell of smoke. I called and spoke to a manager about it.  Instead of moving us to another room, he asked me to provide him with a convenient time for his staff to bring in an \"ozone machine\" to deodorize the space. I was speechless.\n\nI then go to use the bathroom, only to realize that we had NO trash cans in the ENTIRE room.  I called again. They assured me that someone was on their way to deliver new cans. We went out to grab food and gamble (2-3 hours). Arrived back - still no trash cans. Again, I called the front desk, they assured me they were on their way. 30 min later there was a knock on my door. \n\nWe then head out to dinner. Our friend arrives at the hotel while we are out. He gives the front desk both his and my name. They give him the room key - no problems there. He then gets to the room, unpacks, showers, shaves, grabs a drink from the mini bar and takes off to meet us at the casino. Long story short...About 2 hrs later we figure out that the front desk had given him the wrong room key (directed him to the wrong room). All this time he was showering and settling in to a room that wasn't his - luckily the owners of the room hadn't returned since he had arrived. We immediately went to speak to the front desk about this - they lightheartedly apologized (as if it was funny). Not the reaction I was expecting. They brought over another gentleman who claimed to be a \"manager,\" all he did was briefly apologize. He did not seem too interested in making sure we were satisfied. \n\nbtw...all of this happened on my girlfriend's bday weekend. \n\nI expected much more from this hotel. Its as if my business didn't matter to them. Most likely won't go back in the near future.