After telling Lisa I had been to 3 gaps looking for a sweater and coming here to get it, I asked her if she had an additional sweatshirt in a medium. In which she replied after helping a phone customer. Yes we have a medium. Ok i say. I didn't see one there. Well its probably sold. Hmmm wha? After using my gap sense from being a frequent shopper I looked for the proverbial mannequin wearing a medium. There it is i say to another sales associate. Can I get that one? Sure. Thanks. Lisa needs more gap sense. And better customer service skills.