I've been using this location on Val Vista to wash my vehicles since it opened but the last several washes were definitely sub-par. It culminated with what I perceive to have been a total waste of my money yesterday when I had my Subaru WRX washed.\n\nI arrived at the wash at about 3:30 to have the Subaru cleaned and waxed. I had a coupon so I paid $37.49 instead of the normal $44.99. The expectation was that I would get a wash, wax, mats shampooed and interior detailed. The car hadn't been cleaned in some time (three weeks?) so it needed some extra attention. I told the attendant that we drove to Vegas and back last weekend so the front end had quite a few bugs that needed to be removed. He said that it would be no problem.\n\nThe car was cleaned in a timely manner and we left the car wash and went right to the SanTan mall where were meeting friends for an early movie and dinner. My disappointment came when I left the movie theater. It was still light out and you could see how bad of a job that they did on the car. There was un-wiped wax all over the car. There were drippings of dried liquid wax all over the car. There were dead and dried bugs (now covered with wax) all over the front of the car. The mats were wet but clearly hadn't been shampooed. In fact, they didn't even look like that had been vacuumed! I immediately drove back over to the Val Vista location but they had already closed so we cancelled our plans for the rest of the night and brought the car home where I spent another 2 hours fixing the detail job I spent $37.49 on! The wax was so hard and dried that it had to be washed off. The front end was so nasty that I had to use a bug sponge to clean the wax covered bugs off. The mats were so nasty that I had to pull and shampoo them on my own. The only thing they did a good job of was the application of the armor all on the interior. Oh wait, I asked them NOT to apply armor all and to simply wipe the interior down so they screwed that up too!\n\nThis is now three consecutive washes that have required additional attention. In fact, my Ford Excursion detail was so bad that they had to rewash it and re-detail it. I don't know if it's a change in management, understaffing or a limit on the amount of time they have available to spend on a car, but I can honestly say that I am completely dissatisfied with the service at Classic Car Spa as of late. As a previously loyal customer I'm extremely disappointed!