We came in here today to inquire about the remote possibility of exchanging some duvets we had received as wedding gifts in 2012. What happened was we packed the duvets as soon as we got married and loved to Mexico where we quickly realized that these duvets were clearly the wrong selection for us and just didn't pair well like they had done so online. To our complete surprise, Romy the store manager agreed to an unconditional and even exchange in her insistence that we be satisfied. She not only agreed to the exchange, she took the time to help us pick out something we would be sure to enjoy for many years to come. I have not seen such incredible, dedicated customer service in a retail setting in quite a long time. Please be sure to seek out the amazing help of Kathy and Romy when considering decorating or accentuating your home with West Elm.\n\n-Jordan