the 2 star is strictly given for the highly unpleasant check in/check out.\nwe had to wait 15 min when we arrived because the girlie didn't know how to use the computer correctly, it shut down, the other people there were not help etc. especially frustrating when you come hours early to enjoy the spa before our appointment. their customer service skills also leave a lot to be desired. the couldn't have cared less that we were made to wait and talked like we were not even there. after we spent 1.5 hours in the spa we had our massage and when we left we noticed that my husband was charged the full amount when we checked in and again when he finished his massage. my credit card (which i had to give when making the reservation) was also charged for the full amount. so for a $ 360 service we had a total of $ 1080 charges on our debit cards. the same front desk \"team\" vehemently\" denied having those charges put through and did not give us the time a day, no apology, no \"we will make it up to you\" etc. i had to spend 20 min with the bank to get the charge taken off and so did my husband. horrible customer service. i am a retail manager myself and would never allow anybody in my store to treat customers that way.\nnow the good part: once we actually got inside it was beautiful. very quiet and relaxing. i guess it helped that we came during the week when not much was going on. the facilities are state of the art. everybody inside was very nice and helpful. tara gave me a fantastic shiatsu massage with hot stones and oil. my husband was supposed to get a male therapist but it ended up being a woman who \"only\" gave him a regular swedish massage and not the shiatsu that was ordered and paid for. not doubt a glitch that goes back to the inept front desk people. but he enjoyed it anyway and also got a great haircut from the barber. \nwould it go back? yes, because of the spa itself and the excellent massage.\nbut i would refuse to pay until after i am finished because they would just charge everything double again. i would expect better from any spa, let alone one that is so expensive and exclusive. management is a joke.