I had my family reunion here recently and was very pleased with the hotel. The banquet staff as well as the sales and catering staff were very helpful and my family reunion was a success. The hotel was extremely busy that weekend so I was very surprised that they were able to a meet our specific request. I did not stay in a room , but my family didn't have any complaints about the room or facilities. They also enjoyed the free parking as well as the close proximity of restaurants and shops.  This hotel is a good alternative to the pricey ones uptown .. you are a short 15 min drive away from most of the major areas of Charlotte.