I purchased two wigs here - the second one started looking very ratty after a few months so I took it back - I was told it was because it was a standard cap and I probably wanted a mono cap - I had no idea there was a difference.  The owner just brought a wig out and told me it looked the best (I agreed).  Had I known there was a difference, I wouldn't have chosen it.  I found another one that I liked but when I asked if I could exchange and pay the difference I was told no, they don't take them back.  Then the owner disappeared when I started asking questions, leaving me with her employee who told me she disappears all the time when there is conflict.  This owner is only interested in selling wigs and not in educating the customer or making sure they are happy.