We have been coming to Vito's for several years - like everyone else, we can't get enough of their deep dish pizza! - and never have had any complaints. Today, we ordered a deep dish pie for pickup and did not check the box until we got home.. Only to find that it was a thin crust! We live within 10 minutes of the place and called to see if they had given us the wrong pizza accidentally. I thought we could simply go back and get the correct one, or they could bring it to us, since we live in delivery distance. The girl - who took the order, rang me out, and answered this phone call - simply gave a very insincere apology with no plan to offer to fix the problem; after a minute of impasse I asked in a very sarcastic manner if we should just keep the pizza.. To which she replied yes!! We did, and it was delicious, but that's just not good customer service! I am very sad to say that we will have to find a new favorite pizza place :(