Surly check-in staff informed us our room wasn't ready at 4:25 for 4:00 pm scheduled check in. Since when is check in 4pm? The overworked & undocumented maid staff have a sprawling complex to service, with not a single service elevator I can see, so expect to share the lift with a maintenance cart and a pleasant Spanish-speaking woman who smiles through her misery (at least they aren't surly) - if you want directions anywhere, consider it a good time to practice your Spanish. \nWhen I drove up, the bellman watched me unload my car & only jumped into action when my wife started to grab a luggage trolley.\nWe tried to make reservations at Rico's in the complex, only to be told that it wasn't busy at the time we planned. When we got there, we were told the five (out of easily a dozen) tables they had were being serviced by two wait-staff, so maybe they'd have one cleared in 15 mins. or so. \nThey have lots of pools, one per complex, usually busy but not overcrowded. The water park, with the lazy river is another story, but then if you have kids, and get there EARLY enough to towel-claim your lounge chairs, things are good.\nWe ate at the pool resort restaurant where my wife and I asked for a table for four. One woman was waiting with a forlorn expression while our hostess mumbled something and disappeared. My wife took the initiative, and four menus, and we sat ourselves in a section with an older waitress. Unfortunately the waiter for our table turned out to be a nice kid, who served us paid no attention to the fact that there was only silverware for one at the table, had no notepad and took our orders, which resulted in his coming back twice to repeat or clarify our order, and ultimately got two things wrong. We had to ask for water a couple times (in the Arizona heat, you have to ask? really?)\nWe decided to drive off-campus for the rest of our meals, and after crappy WiFi (included in the \"resort fee\") we cut our stay short. By the way, the WiFi appears as a charge on your bill but is taken off at checkout - yeah, right, only if you complain about seeing it on your bill and wait on the phone with someone who sounds confused for 15 minutes.\nHilton + Resort = excellent service? That used to be the assumption, but no longer. Resort? Only as a last one.\nThe solution? Hey HIlton TRAIN YOUR EMPLOYEES! Its customer service 101 where everything falls apart. It could have been a good time, but they dropped the ball early on, and fumbled every step thereafter.\nI'M MARKING \"NO WiFi\" BECAUSE, IT DOESN'T WORK. NOT IN YOUR ROOM, AND MAYBE ONLY ONE OR TWO PLACES IN THE COMPLEX. However, they do have ethernet cables in the rooms (can't attest to their functionality).