As previously noted, wait time is unacceptable, no reason to wait for an hour past app't time except for being inept. I agree with a previous writer, I could see staff through the glass on the door & agree they were standing around (no papers in hand) laughing & chatting.....while I waited.\nAlso, to agree with another writer, it seems as tho' they \"pad\" the estimate with services that are exorbitant in cost.\nI do not recommend Banfield but if you DO go there review the estimate with a fine tooth comb, most of the service is probably not necessary.