ABSOLUTELY AWFUL. This store is such a joke. I've shopped at Best Buy before... not for any major purchases, usually just for CDs or DVDs, never had any problems until now.\n\nI decided to buy a computer from them. Biggest waste of time/money. First of all, their \"computer experts\" couldn't tell me anything about the computers that wasn't written on the little spec cards on the displays. But i had done my own research, so i thought I was making a good choice. I also bought it \"optimized\" which is where for $39.99 they have Geek Squad go through and get rid of the programs that you dont need and do all of the updates. \n\nI got home, and right off the bat had problems with the computer. It was shutting off randomly, wasn't downloading programs correctly... pretty much just a bad product. I returned it today, which brings me to...\n\nTheir HORRENDOUS customer service. They checked over the computer and did declare that it was defective. Then they told me that they would refund my money... minus the $39.99 for the optimization, because \"labor charges are non-refundable\". Well that's great, except for the fact that they sold me a DEFECTIVE product, AFTER I paid them extra to make sure that it wasn't defective! But they really had a hard time understanding that. I had to talk to a salesgirl and two managers, one who had to call a higher up. For $40. come on people. I think I fought with them for a half an hour. They were ridiculously rude, and really had nothing to say except \"it's our policy not to refund labor charges\". Long story short, I eventually was reimbursed the full amount and was rid of the POS computer. \n\nLast time I EVER shop at ANY Best Buy