I was originally a member at the Express Fitness location on Craig and Decatur. The location closed without any notice to members. When I called to inquire about canceling my membership and stop billing, I was told that they no longer have any billing or membership information as it has been moved to the location on Ann Rd. I called multiple times to either receive a busy signal or continuous ringing. I then contacted my credit card company to put a block ok the charges from Express Fitness. After seeing a charge from them again this month, it appears that they have changed their billing company. I am beyond frustrated and can not deter people away from this company enough. Do NOT give them your business. Every person that I talk to tells me they can't do anything to cancel my membership. I have never met a business owner like this who will not take responsibility.