Hello to all.\nBelow is a copied and pasted letter in which I posted on their Facebook page and emailed to them also. Kind of sums it up I think... :-) \n\nHello Direct TV consumers.\nMy Name is Shawn J. and would like the opportunity to share a recent experience with you and if our friends at Direct TV have any respect at all for their consumers and their experiences they will choose to leave this post up for all of you to review :-)\n\nFeb 2014 I moved into my new home in Phoenix AZ and was currently using COX cable without any major issues when Direct TV solicited me their service.\nThey offered me a very reasonable price for the package however their infamous NFL Ticket was not offered as described in the printed and online offers? Apparently they have a \"loop hole\" in their contract that says if you were a customer less then 2 years ago you do not qualify for the new advertised deals? I was literally ONE MONTH away from being over 2 years ago. So in that case they agreed to the new deal service with me verbally and included the NFL Ticket as well because it was so close. So that is great right? Way to go Direct TV and keeping a customer and doing the right thing? NO it was not because now here today (09/02/2014) I called in to Direct TV to discuss a programming issue where I have a hand full of channels that seemingly appear and disappear on their own? IE; WGN, Destination Network, NatGeo, LOGO and so on... I was getting these channels on and off over several months? Today they told me it was not possible to get channels like that but yet I have proof that shows those channels clearly recorded in my DVR so, how is that possible then Direct TV?? Then while I was there I thought I would verify my NFL Ticket as the season is almost upon us and guess what?? That's right NO NFL Ticket folks. They claim it was never part of my agreement and it was never discussed?? I had a verbal agreement on several occasions in which one of them I was able to voice record yet they still stand behind their idea that it was never discussed as of part of the original agreement. Further more the man they have in customer service  \"Trey\" is more then not helpful folks. As a matter of fact his condescending attitude towards you \"the customer\" will drive you nuts! \nBOTTOM LINE.. Terrible customer service Direct TV and shame on you for \"lying\" to a customer to get them out of their current provider and sign with you.\n\nGrade: F\n\nBe very carful what you sign up for with Direct TV and most of all record your conversations, take notes and email as much as you can to document the agreement before hand. \n\nBest regards,\nMr Shawn J.