How should I word this? They SUCK. I've never been to a place with such horrible customer service. I wish I had read the reviews before going in to this place. So the first time I went in they had me waiting for an hour before I was seen for my eye appointment (and I did make an appointment) after waiting they finally saw me and I ended up spending 3 hours there. They gave me trial contacts and I had to make a follow up appointment before I got my prescription. I finally had my my follow up appointment a month later, and the doctor was pissed because it wasn't two weeks later he told me, \"You're lucky I'm not putting you down as a non-compliant customer\". Then I asked for my prescription and he flipped out, he said, \"I GAVE YOU ONE LAST TIME!\" I had never seen this doctor before in my life. Then he looked and my history and was like \"oh you saw so and so\" but he didn't apologize for yelling at me. Yes, he yelled at me. Now it's about 1 month later since that appointment and no, I still don't have my contacts, and no they haven't called me about them coming in,  but yes I did  pay $100 on my first visit. So I called them today, and what to you know my contacts are in and NO they have yet to call me and let me know. I've never disliked a business so much as this one. After I got my perscription I went and bought 2 pairs of glasses on Coastal.com for $150 SOOO worth it, and I'm making payments. After I get my contacts I will never be going to nationwide again. It makes me so mad just talking about this place. I'm 18 and they took advantage of my naivety all three times I went there I left in tears because I had a horrible experience. They steal your money and have horrible customer service. I hope I could spare someone the time and money from not going here. I used to go to an Optometrist on 7th street and Bell, I will be making the drive out there just for the excellent customer service and low prices they have.