Absolutely horrible. \nHere in Charlotte on a business trip and the boss prepaid for a car rental. \nWe were told when we made the reservation that a credit card and ID was required upon arrival, but were not told that it would hold an extra $200 deposit for the duration of the rental. I tell them I can't afford to have that much on hold my whole trip, and they tell\nMe that I can't rent a car then. No apologies for the misunderstanding, no suggestions on a solution. Tried to get my boss who made the reservation on the phone, but the girl behind the counter just said she couldn't talk to her over the phone. And she'd have to contact the third party she made the reservation with the get a refund.  \n\nSo here I sit, in the middle of Charlotte, with no mode of transportation, and no give a damn from any of the staff here. As I type this, they are behind the counter joking and laughing obnoxiously, shooting the shit, and ignoring my existence. \n\nCustomer service at its finest folks.