I have a hard time understanding why this Mini Dealership is sooo bad. My wife and I have purchased 2 Mini Coopers in the last 18 months and neither were from this dealership because the service was so bad. I don't get it, just because you are the only dealership in town do you think that gives you the right to be overly snotty with your customers? Last time they would not let us test drive a car because it was dark (we drove to Irvine to buy) this time they are huffing and puffing because we walked into service to ask about new windshield wipers. The CS rep spent the whole time huffing and puffing. I'm sorry, but if the car wasn't under warranty or if there were other choices in Vegas I would never go here. If you want a Mini I suggest Justin at Irvine Mini... You will get way better service... And without the attitude!