DO NOT GO HERE!  I booked here because the Dry Bar at Scottsdale Quarter was completely booked.  There were so many appointments at this place, and now I know why.  This was my FIRST experience getting my hair blown out.  I am a teacher with HARDLY ANY MONEY, but wanted to spend a little extra on myself for my husband's Christmas party.  I wanted to NOT worry about doing it on my own.   I had booked the appointment for a blow out and hot tools (I wanted curls).  The arrival was fine and seemed normal.  When I went to get my hair blown out I described to the girl that I was going to a fancy Christmas party and wanted my hair to look elegant.  She spun the chair away from the mirror for the entire appointment, so I never got to see what she was doing (issue #1).  She was curling my hair during the blow dry part, which was fine, if she knew what she was doing.  Then she spun back around, and said \"okay, you're all finished.\"  My hair did NOT look finished.  It looked ratty and NOT elegant for a nice Christmas party.  I said, it didn't look finished and that many parts looked like they needed to be combed.  I kept pointing out areas & also reminded her I had scheduled the appointment for hot tools as well and maybe she should finish the curls with the hot tool.  She did not even know I had booked the appointment with hot tools (bad communication with front desk and hair person- issue #2).  She kept asking how the curls looked (issues #3).... well, they looked fine, but the part & rattiness of my hair looked like I had already been out partying on scottsdale rd., possible WALK OF SHAME, hairstyle.  I question this stylists taste level & hated that I had to pick apart the hair-do, so I didn't leave in tears.  I waited until the car to cry about my hair because now I had wasted two hours of my life, was going to be running late for the Christmas party, & spent $$$ on my hair that I WENT HOME AND WASHED OUT!!!!!!!!!!!!!   Also, at home was the only place I was able to actually see my hair, because she never even gave me a mirror to check out the back of my hair (issue #4).  She was hiding the job she did and made me feel awkward, sitting in a chair, pointing out places to fix.  She wanted to get the job done and did not care AT ALL about the actual hairstyle.  \n\nISSUE #5--Worst part is, I completed their survey online that they send to clients, explaining how unhappy I was with the service I received. NO ONE EVER CONTACTED ME ABOUT MY UNHAPPY TRIP... which led me to fill out this awful review on Yelp.  Bad management, bad customer service, and bad employees is a recipe for disaster.  ALL THESE REASONS are the reason why this place will eventually go out of business.  What's the point of sending out surveys if you don't actually do anything about it.  Must be nice to get paid extra to be a boss, manager, etc. but never have to actually do anything extra except order some supplies and schedule employees.  Customer service should be a big priority.  After checking out yelp, it seems as though no one from this company even looks at what customers are saying because there are A LOT of unhappy people out there & obviously the problems have no been fixed.  Eventually, Primp & Blow will have to stop blaming customers for being picky and start looking at themselves, but by the time they do that, it may be too late.  \n\nTHANKS A LOT PRIMP & BLOW for taking my hard earned money and washing it down the hair washing staion drain.  Bottomline- BOOK AN APPOINTMENT WAY IN ADVANCE FOR THE BLOW DRY BAR AT SCOTTSDALE QUARTER & don't waste your time with a business who does not appreciate their customers or their employees (if the employees were happier, they would probably do a better job & care).