The most horrible service I have ever experienced for a hotel; I wouldn't expect such a fine establishment to have horrible service. I shall not recommend this place to anyone who wants to have a great time in Las Vegas to come to this hotel. \n\nThe story, our room door would not open and so the following things happened over a 2 day period (we missed our shows [Money loss]) :\n1. Replaced room card, this did not work - 30 minutes\n2. Called maintenance, waited an hour outside for them to come, opened door - 1 hour\n3. Called maintenance again, waited an hour outside for them to come - 1.5 hours\n4. Talk to managers, they did not help very much - 1.5 Hours\n5. maintenance came and did nothing but call someone else - 45 minutes\n6. maintenance comes, the staff did not document anything and we waited longer - 45 minutes\n7. maintenance door comes, replaces the entire door assembly. - 1 hour\n8. Talked to front desk - 45 minutes\n\nThis had more to it but that was just the summery of what happened...\n\nJust say no and go somewhere else.\nThat is all...\n\nPS. I hate writing 1 star reviews but when its deserved, I rate them appropriately.