what i ordered: carpet basic steaming, carpet shampooing, carpet conditioning, and carpet sanitizer for THREE rooms.\n\n-1 star : the receptionist informed me that a carpet technician would be servicing my apartment between 3 - 6pm. day of, the receptionist calls me at 3:20pm to let me know that the technician just left and will be at my apartment within the hour. the technician arrives at 4:30pm without any word of his tardiness.\n\n-1 star : the technician used a steam cleaner that left water marks all over my walls and tile floors.\n\n-1 star : he didn't get started cleaning my carpets (setting up and texting on his phone outside) until 7:15pm and finished at 8:15pm.\n\n-1 star : i had some raised suspicion as to why i ordered such a large package for three rooms and the job only took one hour. so i called the following day and a male with a heavy accent answered the phone and i asked him how long the job usually takes. he informed me that it's about 1 hour per room. he promised to return my call and investigate our case. i have yet to receive a call.\n\nnot to mention the stains still left in my carpet and his lack of vacuuming prior to steam cleaning... while observing him, i didn't even see scrubbing or \"deep cleaning\" anything besides rubbing the carpet with his shoes. my technician's name was Luis...  i wish he would have done his job 100% and covered the Texas-sized hickie on his neck as well.