I didn't have the highest of expectations for the Luxor, but it failed to even meet the bar that had been set so low.\n\nMy friend and I checked in at about 1am on a Friday night/Saturday morning and went straight to bed.  So far, so good.  When we woke up in the morning, I walked into the bathroom and the floor was wet.  I asked my friend if they had taken a shower before I had woken up.  They told me they hadn't.  I walked into the bathroom again and saw that there was a leak... it was coming from the light.  Now I know that sometimes these things happen, and I would normally feel bad for giving a place 1 star for something that might've been out of their control, but their customer service was so atrocious that I feel really justified in giving them the lowest grade possible.\n\nThe first time we called the front desk, they told us they were going to send an engineer up to fix the leak.  After waiting for an hour without a visit from the engineer, we gave the front desk a call and they told us they were going to switch us into another room and that someone needed to go to the desk to retrieve the new room keys.  When my friend arrived at the front desk, the clerk was rude and not apologetic at all.   We weren't being nitpicky about the leak.  The whole floor of the bathroom was soaked within minutes.  We weren't expecting to be waited on hand and foot, an they were still rude.  Sincerity would go a long way, Luxor.