So far our dealings with ULI have been a nightmare, including a signed lease that says June 1 even though we are now told our lease doesn't start until July 1 and prior to that an apartment showing appointment (that we had paid $400 to fly up from Ohio) in which they blew us off. We received no apologies for either instance. \n\nMe, my boyfriend, our real estate agent, and my boyfriend's mother have dealt with them all on different occasions throughout this process and each person has been treated terribly.\n\nWe flew up to Madison specifically to look for apartments and even had a real estate agent schedule a viewing with ULI on a Monday starting at 2 PM for the entire afternoon to look at like 6 different properties. We showed up at 2, and called after about 15 minutes of waiting. They said \"Sorry, we had you at 1 PM and now we can't legally enter anyone's apartment.\" Our real estate agent had just confirmed with them on Friday. Being that we really wanted to rent from a specific property of theirs, we didn't have much of a choice but to be dragged around by their horrible customer service. We ended up having a friend visit at a later date and record video of apartments with his iPhone. \n\nBased off our friend's videos, we signed a lease and before we booked our moving truck, we just wanted to confirm that they received all of our paperwork and deposit (since we heard nothing from them) and also to see if we could move in 1 day earlier than our June 1 start date. I just received a call back saying \"I pulled the tenant's file and they have the lease through July 1\" -- ARE YOU KIDDING ME? We SIGNED a lease for June 1 and now after they took our money they are telling us our lease doesn't start in until July 1. So they literally promised one tenant they could stay until July 1 and yet promised us that we could move in June 1. Luckily the current tenants are moving out after the first week of June. ULI said they are still going to charge us for the month of June. \n\nTHANKS for the awesome start to a one-year lease ULI! Can't wait to see what other surprises you bring on us!