My wife and I booked this vacation through Orbitz and we completed treated like third class citizens. We called early In the the day to inform them we'd be checking in at 7 pm.  We were there earlier than that. We booked a king size room with a fireplace. When we were shown the queen room with no fireplace we asked for the room we reserved. We were told it did not exist and that we were in the only room available. I might have been able to stomach that if the manager on duty, David, had said something like, this room is a lot less than the room you reserved and we apologize for not having that one.  No such luck. We immediately called Orbitz and American Express. David had to call his manager who gave the excuse that they did not have to guarantee a room by their Orbitz contract and perhaps Orbitz should review the contract? Really? So even though we paid for the room, and Orbitz had moved the money to Hermosa already, we were treated as if we were captives. I am sure they thought, well. What are you going to do about it? We already have your money.  This is pure fraud! Stay away, read the trip advisor ratings of those that are unhappy. They match my review almost exactly.