I can only speak from the experience of staying here for a recent convention. Several conferees and I had issues with the staff during the event over displays and services. Due to the nature of the event (romance novelists and readers) I got the impression they hovered close in case we decided to cause trouble. I did not find the venue pleasant.\n\nWhile my room was clean, I think the bed aggravated my back pain. I also understand a number of conferees who drank the water experienced discomfort and sore throats.