Great customer service experience today!  \n\nI went to buy plumbing parts - but since I didn't know the name of anything, I took pictures of the \"stuff\" with my phone placing a tape measure along side.  The person helping me looked at the photos, gathered all the items and explained how the pieces would fit back together.  Thank goodness!!!\n\nWithout his help I never would have been able to figure it out.  Sometimes you need and use all the parts in the box, and sometimes you don't.  Who knew???\n\nLook Ma!  No duct tape!