We had such an AWFUL experience! Cosmo gets no star from me but Yelp makes you give a star.\n\nMy fianc\u00e9 and I got a wraparound suite for a weekend as we were celebrating our bachelor collaboration party with our friends. \n\nWhen we arrived at the Cosmo to check in, the front desk said our suite wasn't ready. It was 215pm when we arrived. No big deal, we grabbed a bite to eat to kill time. \n\nTo our dismay we waited til 445pm before our suite was ready. \n\nThe suite was GORGEOUS but was disappointed to be on the 18th floor with NO VIEW OF VEGAS.  Our view instead, we're of pipes, fans and the roof of the east tower. All throughout the windows we were looking at the roof of the east tower. It was ugly. I dont know why they have suites on the 18th floor overlooking the roof. We paid over a 1K for the suite and was disappointed. \nI complained to the front desk and asked for a higher floor, they said they couldn't accommodate my request as all their suites were booked. \nI asked if I could switch for the next night, the guest service mgr said he'll try. \n\nMy fianc\u00e9 and group of friends proceeded to hang out at the hotel and party at club Marquee. \nWe mentioned to the club host that we're guests of the hotel hoping to get in the club for free at least discounted. But no, they were charging $80 per person as some DJ from Europe was spinning that nite...and it didn't matter if I was a hotel guest. Of course, we didn't go to Marquee. \nWe ended up at some club in Aria, ladies were free and the guys paid $25 each. \n\nThe next day we did some gambling and one of our friends won $3500 at the blackjack table. He asked the host if he could get a comped room, he was denied. Then he asked for a domed dinner, they denied him. \n\nAll other Casino's in vegas comps winners either a room or a meal based on my past experiences. Cosmopolitan Hotel are snooty. \n\nAs nice as this hotel is, we were very disappointed with how we were treated. \nTheir customer service sucks!\n\nRefuse to stay on the 18th floor....