We were walking through New York, New York when we came upon Cashman Crystal. Very displeased with results and service.  I was in Vegas for a conference, my husband was traveling with me, and he thought this would be a nice item to celebrate our wedding from earlier this year.  The pictures I had were on facebook and I asked if resolution would be a problem.  I was told no.  When we picked up the item, our picture is very grainy compared to those on display and our faces our very dark (we are both very fair).  The response of the gentleman there was \"well those pictures were taken here on site, they should have told you there would be a difference\".  He was the one I had asked about the resolution!  If we were providing a picture that was not going to turn out well, we should have been give some guidance on that, and gotten better service.  I am extremely disappointed.  We had even spent extra to get a base with changing colors.  I would not recommend this vendor, waste of money.