If you are a Verizon customer, find another store.  They have no clue what customer service is nor do they care.  They are a bunch of comissioned sales people that care about one thing...selling phones.  They sold my son a Samsung to replace an iPhone and the transition (contacts, pictures, etc.) was a nightmare.  The store personel offered absolutely no assistance.  They basically said that they were busy and didn't have time to help or talk with him.  He spent 6 - 8 hours on technical phone support and they were extremely helpful.  If we had an option, we would switch all our accounts from Verizon but our son lives in a remote area of California and Verizon is the only option.