Oh my god.. I am going through the worst experience so far in Vegas.  Booked at Mirage for our Christmas break thinking that they are known for their hospitality, decor and central location. But what a GRAND disappointment this has been so far!\n\nWe checked in an hour ago. \n\nA few problems were apparent right when we checked in.\n\n1. Safe did not work\n2. TV did not work\n3. Bathroom door could not be locked\n4. There was a line of ants in the room (WTF)\n\nWe went to the front desk to report this and requested a change of room, talked to a rather belligerent (and frankly imbecile) employee named Anthony, who refused to change the room for us. He kept insisting that he would rather have someone \"analyze\" the problem before taking an action. He also mentioned that they would not put this room out of service. He said someone will come to our room to \"analyze\" the situation in 10 minutes.  What a bad bad way to even converse with a guest (This is despite of the fact that we kept our cool and never argued or raised our voices).\n\nWe are waiting for past 40 minutes since, yet no luck... My wife just called the front desk and (sure enough) they had no idea about such a service call being placed. So, the ETA now is 20 more minutes. It is 11 PM, my kid is really sleepy and we are sitting in complete disgust, waiting for someone to show up and \"analyze\" the situation,\n\nI hate to begin our long coveted vacation like this :-( \n\nWe are checking out tomorrow and am going to spend the rest of our vacation in a different hotel.\n\nI would NEVER ever stay at Mirage again. 0-stars for them. I wish this never happens to any other fellow traveller.