I ordered a printed canvas from Fabness on September 20th, 2014 (Sunday) as a gift for my best friends birthday on October 3rd (Friday). I read the production policy and it states that the order could be expected 7-10 business days after it is placed. My friends birthday is October 3rd which is 10 days after I placed the order. Since it falls on a Friday I did the calculations and Fabness should have the canvas to me by that date. As a precaution, I followed up with them on Monday, September 29th to make sure the order was going to ship soon. In addition, their email confirmation sent to me when I placed the order says that it should take 5-7 business days for the order to be completed PLUS an extra 3 days for it to ship on the west coast. I'm located in San Diego, so this is obviously on the west coast. This means my canvas should be here by 10 business days.\nI received a response from Fabness on September 30th stating that my canvas is \"still in processing\" and that the service agent \"does not think I will get my canvas by 10/3/2014 (my friends birthday).\" She also said \"you would have had to select 3 day shipping when you placed the order to get it rushed through in production in time.\" Even though I thoroughly read the policy, which states 3 day shipping on the west coast, apparently Fabness has taught their customer service reps to be dishonest with their customers in order to lengthen the time and blame their customer.\nThe response from Fabness does not recognize what what the email confirmation said OR what the order conditions (5 - 10 business days) on their website promised. It was clear that the order could take up to 10 business days but not any longer. I am extremely disappointed in this company and their turn-around time and I would NEVER recommend them to anyone. There is an abundance of companies on Groupon and online with canvas and printing services that I have ordered canvases through. They have arrived in no later than 5 days. I'm writing this as a warning to consumers that if you place an order through them - know that it will arrive MUCH later than their policy and your expectations.