First thing I want to say is that I tried to post a review on their site, but since it wasn't a positive one, it wasn't added. The only reviews on their site are ones that say how much they love it. A company that filters their reviews is not a company I trust. \n\nI think I've been to this place about 10 times. The employees seem nice. Nothing wrong there. It also seems pretty clean. The price isn't all that bad compared to other places. But, here are my issues: I would ALWAYS leave with hairs still sticking out, excess wax left behind on my skin, the hair would start growing back within a few days meaning that what was removed, wasn't pulled out at the roots, and each time I'd have ingrowns, I was told about their lotion, scrub, and serum and how I need to be using them (even though I had been since I started going there. must not be such great products then). I would rather spend an extra $10-$15 on something that lasts much longer. I have no plans on returning to this wax place. I also should add that a friend of mine had a frustrating situation with their scheduling service. If you try to cancel, good luck getting it squared away.