The first time we went to Rock Bottom (how fitting a name), the hostess sat us next to a table with three screaming kids right next to where the servers enter and exit the kitchen. The waiter came by after a few minutes, took our drink order and then actually snatched the menus out of hands. He brought us our drinks and promptly walked away. The floor manager came by and we told her what happened. She reprimanded the waiter in front of us and gave us two discount cards for our next visit and comped our beers. The food wasn't great by any stretch of the imagination. So little so that I don't remember what we ordered.\n\nWe decided to use our discount cards for a second trip. We were sat once again in a far corner by the kitchen. The waiter took our drink order and food order together and instead of bringing out our drinks and then our food, just waited until our food was done cooking to bring out the drinks as well. I ordered the lobster enchiladas which was about $18 (US) because on the menu it sounded tasty. On the plate it looked like a used deflated diaper. The enchiladas were TINY. I asked the waiter if that was what it was supposed to look like because it didn't look like $18 worth of food. The chef that made it came out with an attitude and said, \"You should have asked about the portion before we wasted all that lobster.\" To which I responded, \"What lobster? There isn't a lobster tank in here which means you pulled it from a can.\" I have never been treated so rudely. The floor manager apologized however refused to defuse our anger because the previous manager comped our beers and gave us $20 off our next meal which he felt was more than kind enough a gesture.\n\nSo if you want Rock Bottom quality food with Rock Bottom service at sky high prices then this is your stop. For those of you who read this review this far: NOT A WORD OF THIS HAS BEEN EXAGGERATED. We are never coming back here.\nRight across the parking lot are better places with better food on similar menus, The Keg, BJ's, and Wolfley's.