I came in for an oil change this morning. When I checked in, the guy really seemed like he hated being there, with a nonchalant attitude. It took an hour and 10 mins to do a simple oil change. Then, they had a few \"suggestions\" that I could also get done like an oil filter change and intake cleaning. I said that I was in a hurry and was not interested in getting it done at this time, and he looked at me with surprise, and asked sarcastically \"Is this something you should ask your husband about? It only takes a few extra minutes!\" I said that I still did not want to get it done. I then proceeded to the counter again if I could pay right now just so that I could just drive away when the car was done. The guy at the counter looked at me and shrugged his shoulders and raised his eyebrows, \"well I can't really do that now can I? I don't have the paper work.\" I just looked sad and said, \"Ok,\" and watched the mechanics finish the oil change. After a few minutes, the guy at the counter asked me, \"What was your name again?\" and he proceeded to say \"Okay, the bill is for $31.00.\"  I don't know how he suddenly got the paper work when he didn't even move and no one came in to give it to him. Maybe he realized he was sort of mean about it and tried to make up for it. I know my feelings are now biased due to this experience. Although my oil change was done as promised, my final say is: If customer service and friendliness are things you value, then I suggest not going to this Fletcher's location.