So frustrating. Consistently one of if not THE worst customer service lines I've had the displeasure of dealing with. It takes forever to speak to someone and that's after waiting and being transferred around to the right department. Somehow I always get sent by a rep to some random voicemail. Our phone line and internet service go down whenever it rains in Vegas. It never fails. I can always count on our phone and internet not working whenever there's a thunderstorm.  I can also always count on them to take their time  sending a tech the next day to our house if at all. Absolutely the worst phone/internet service I've ever had. Total garbage. I'm done with this company.