This review is for the Ritual Spa and Salon on Rampart in North Las Vegas. I purchased a voucher from Travelzoo and was so excited to visit the salon for an 80 minute massage. The salon was fully booked on the days I was available and offered to accommodate me beyond the expiration date, so far off to a nice start.  Niki was super nice and made the experience seem well worth the hour drive for the service. \n\nOn the day of the appointment I had difficulty finding the facility and phoned at the time of the appointment as I would likely now be 5 mins late and needed assistance in finding there building. I was astounded by the response I received when I phoned. I was telling the person on the phone where I was and she says you are in Boca Park, we are in Tivoli Village and if you cannot be here in 5 minutes we will have to deduct time from your service. I respond by saying I am not familiar with this area so I may not be there in 5 minutes. She proceeds to tell me \"this is not my problem\". \nFirst of all when someone is paying for a service this is not a response you want to provide as part of good customer service. It is somewhat frustrating when you are trying to locate a place and can't and then get a rude response, instead of, can we reschedule or work with you on a different time, instead of \" not my problem\". At this point I suggested to cancel the appointment. \n\nI phoned Ritual when I got back home to speak with a manager about the conversation only to find out it was the MANAGER that was so rude and proceeded to again argue with me over the phone. I would highly recommend not giving this place the time of day!\n\nThey should allow you to post with negative stars as a rating!