I decided to go with AZ Exterminating when a door to door salesman for the company was coming around my neighborhood and offering a discounted promotion for the winter months (bugs are barely out) I signed up for the quarterly  service as the guy recommended because and I quote \"you wont need more than that our chemical treats and remains active for longer than that. Since I signed up there have been several scheduling issues, the tech not showing up during the time frame he was supposed to etc. As long as he came that was not that big of a deal to me, I just want to the spiders gone. Well we got sprayed last time in April around the first of the month of so, I noticed recently there have been huge spiders all over the patio and even some in the house. So I called them yesterday and wanted to have them come out (they have a worry free guarantee if the bugs come back before the next spray so will they to take care of the problem) I spoke to the lady at the office on the phone and she said no problem at all she would have the tech give me a call to schedule when the best time to come out would be. About an hour later the tech called to schedule, I was so impressed when he said he could be out the next day between 730am and 8am. YAY the bug guy is coming to take all the bugs away. Well this morning (next day) I got up at about 7am and waited for him to show. I about 8:15am no bug guy (Frank is his name) so I send Frank a text asking if he is coming or running later. No response. At 9am I get a call from a lady by the name of Cricket telling me I have to upgrade to the bi monthly service in order to have him come back out because the chemical breaks down after 60 days. Are they aware a quarterly set up is 3 months, no 2?!? I said Cricket your tech was supposed to be here an hour and a half ago and you are calling to tell me that he's not only NOT coming, that in order to even get him out here at all I have to upgrade to have you come out every 2 months instead of 2 because the guy that sold me your business promotion last winter LIED to me when he said it would last more than 90 days? She had a little giggle and said well you must have been misinformed, we only offer the bug free guarantee if you are on the bi monthly billing cycle because we know the chemical wont last longer than that. BUT they are running a promotion right now so its only 75 instead of 90. SO UNPROFESSIONAL. I told them to cancel my service immediately and I would find a company that truly understands communication and customer service. If the tech should have never scheduled the service in the first place you should not have had him give me a call. GET IT TOGETHER. I will definitely be giving the manager Chris a call on Monday to find out what happened and how I was so misinformed. FIND A BETTER BUG GUY, these guys do not know what they are doing.