For 3 weeks I tried to buy a BMW from this dealership and all they want to do was play games. The game's they wanted to play were trying to buy your car for under kelley blue book and their CPO cars for more than Kelley blue book.  Also I got the feeling that they didn't care if I bought a car from them or not, that I would be lucky if they sold me a car.  Also, they were horrible about getting back to me.  The problem is that Scottsdale BMW didn't have as good of inventory or I wouldn't have tried to for 3 weeks.  Scottsdale BMW was great.  I found a car I wanted, they initially priced it 1k under kelley blue book and gave me a fair price for my car. Very little negation was needed.  They also treated me better during the process. My sells man never left me for more than 1-2 minute during the whole process.  At chapman I told the guy we were in a hurry during our initial visit (had another appointment) and he promised me he would be gone for only 10 minutes, he was gone for 25 minutes. I found him talking to the sales managers.  Another problem was our salesman would never give us an exact price on anything.  It was always a 2-3 thousand dollar range.