First off five stars when Alan walked up to my front door already pulling shoe covers out of his pocket! I ask for no shoes in my home & was so happy to not have to ask him. Second off five stars for being so nice & telling me what he was doing every step of the way. Started experiencing heater issues the previous day that turned into a Gas concern. Alan immediately explained to me why that happened & fixed the problem. Quick response, which was so great as I had my young grand daughter with me. Was happy to have the house back to normal when my kids got home from school. Ashley was very kind over the phone & gave me a call before Alan arrived. Excellent customer service that seemed to care, quick response time & fixed the problem right away.