So unhappy with my experience at this store. LOVE my new GS5 and my coverage has been perfect, but I would recommend avoiding this store.  The day we went to shop we spent at least 45 minutes waiting- not a big deal. They were busy, I get it.  When we finally saw a rep he was very sales-y and kind of pushy. I just told you I'm here for a new plan and phone.... you don't have to sell me. \n\nAnyway, he tells us about a current regional promotion where we would receive a free 1gb of data for the entire contract length as long as we ported in a local number. Perfect, I wanted to anyway.  After another hour of him fumbling to get the phones set up and numbers ported in we were finally on our way.  \n\nThe next day we notice on our phones that our plan says we only have 1gb of data. We call Verizon and they explain that the promotion doesn't start until the second month. Again, not that big of a deal, but pretty annoying that he didn't find that necessary to tell us.\n\nWell, a couple of days ago our second month starts and what do you know, we still only have 1gb!  After speaking with Verizon on the phone they told us the promotion actually started 5 days after we started our plan and the employee just told us about it early. They assured us it shouldn't be a problem, just to go to the store and have it sorted it.\n\nOnce at the store my boyfriend received terrible customer service.  He spoke with the manager and she was completely inflexible and unapologetic. I'm sorry, but if your employee is giving the wrong information you need to do the right thing and honor it. \n\nIf we had known it wasn't starting yet we could have simply waited a couple of days to start our contract.  Now we are stuck in contract for two years with different terms than we thought we were agreeing to with a company that doesn't honor their promises.