As a relatively recent transplant from the Midwest, when I heard that a new Jimmy Johns had opened near our neighborhood I was positively thrilled.  \n\nWe've dined at this location twice now and both times were pretty disappointing, but for different reasons.\n\nThe first time we went into the shop for take out.  Clearly the shop and staff were new, so we gave them a wide birth of forgiveness.  The young guy at the register tried to correct what we were ordering on all of our sandwiches, stating that he was, \"just trying to save\" us money.  That's great!  That's really lovely customer service there, but the sandwiches with his well meaning order changes were not at all what we wanted.  That said, we decided to give them another go...and that was today.\n\nI called in a delivery order and yes, they lived up to their slogan, \"Subs so fast, you'll freak!\"  However, when we received our order, it was totally wrong.  Not like we received someone else's order wrong, no, as in the extras that we ordered and paid for were missing from all of the sandwiches.  I immediately called the store, mistakes happen, and when I told the staff what was wrong with our order, I could hear total chaos erupt in the background.  I clarified three times what was missing from our orders and finally I was assured that a new order would be on it's way.  Great!  Problem solved.  \nMy terminally hangry nine year old told me he could not wait any longer, so I gave him the go ahead to dig in, figuring that he could have the sandwich he ordered for second lunch or an afternoon snack.  Significantly later than our first order, our new sandwiches arrived.  I thanked the driver and then he told me that he needed the original order.  What?  I have never had a restaurant do that before.  If you screw up an order, if you want repeat business, you comp it.  So, I gave the guy the old order, and my kiddo says...\"what do you think they're going to do with it?  Ewwwwww.\"  Honestly, it made me wonder too.\nOh, and the replacement order...?  It's still wrong.\nI highly doubt we will be back, and judging from the rating this franchise currently holds, not a lot of other guests will be either.  Bummer.