In all honesty, I LOVE NORDYS! And I do LOVE MAC. But,.....................\nover the weekend, on sat. evening I decided to trade in some of my 20 plus back to macs. When I arrived at the counter, It was very busy as always :) They really need a stand lone, MAC store in this mall. So a girl walks up and asks if I need help. I say yes, I have some back to MACs that I would like to recycle and I would like to look at blush and lip gloss as well. I had a list of colors I wanted to try. She helped line up all the colors for me. I asked if I could try them on and she cleaned them for me and told me they were good to try now. I must say, I have NEVER had a MAC girl not offer to put it on for me, NEVER. Then as I was doing it myself, a \"friend\" of hers is across the way and she was asking them, are you in a hurry, blah blah blah, and I could see her facial expressions in the close by mirror. She was NOT your nomral MAC girl. She was horrible, very bad customer service. I love MAC products, I have tons of it. I never leave a MAC counter without something new, its too irresistible and I think for department store make up the prices are very reasonable. But yesterday, I did leave empty handed ad I didnt even trade in my recycles. So thumbs down to MAC this weekend. Too bad for them, I will not be back to the MAC counter for a long while. So in all honesty, I must say NORDYS overall is a 5 and MAC usually is too but NOT today! :( Very disappointed bc I was well prepared for what I was looking to recyycle and purchase. Thumbs down!