We were having a great experience at the counter when we first walked in. Elaine helped us, and had a great personality. Very nice. That is where the good times ended. \nWe got an estimate online for $40/day on the size of vehicle we needed. Sounded good. However, for two days the actual cost was $216. The estimate does not include facility fees, taxes, etc. We always get the insurance, since we have heard horror stories about how much they can charge you for the car being out of service during any repairs. The insurance was $25/day. My husband was going to be the driver, but we used my debit card for the car. This process added another $11/day to add me as the primary driver (I never did drive this car) Those are just the rules. I tried using my MasterCard credit card, and they wanted to reserve $350 on it. I was about $15 shy of this, and used my Visa debit card. She advised us that by using Visa, they will only reserve the $216, but would run a 'soft' credit check. All of this information really should be in their estimate, but I guess they figure they have you once you are there to pick up. \nGot the car, and it was dirty inside. Slight musty smell. It was a 2012, kind of old I thought. Found out later in the day, and far from home, that the brake lights did not work. Only the top bar at the top worked, but even that failed when we returned the car. They were shocked, and appeared to take it out of service immediately. At least that was good news. \nI don't think that we will ever rent here again. We have been spoiled with another rental agency, and will simply stay with them from now on.