Oh Gotham,\n\nThe dreadful disposition of every person that works there is enough for me to rate you so poorly, but you know what, cranky staff aside, (I guess this is part of your NY shtick?) it's STILL hard for me to give you anything greater than two stars, as all 3 times I've been there, I've left with a botched up order.\n\nNow shame on me for not checking orders the second and third time, right... but shame on you for hearing whole wheat bagel with egg and sausage and giving me a whole wheat bagel with bacon and cheese. Short of getting back there and making the thing myself... I'm not certain how to have a stellar experience at your place of business. \n\nI could understand if the place was packed. I could understand if you were short staffed and moving quick. I could understand if I was making substitutions to an existing sandwich and the person making my sandwich got confused. I can't understand how when there's no line, 5 visible employees and I choose \"Design Your Own\" it's so blatantly wrong. And the parking situation isn't conducive to someone driving back there to remedy it, and so for the third time I threw $6 in the trash.\n\nBut no more. Perhaps if I hear the operation gets tighter, if someone tells me it's worth another shot, I'll go back? But when I do I'll order a plain bagel that I adorn with fixins I have in my fridge. You've programmed me to believe there's no other way.