Horrified at the service and treatment I got from this store!  My wife was on the phone with me at which time she gave the phone to a rep named \"Chris,\" who I was simply asking to explain to me the different between a \"switch and save,\" and just resigning my 2 year contract... after a couple seconds of asking my question i find my wife back on the phone and the rep told her he cant talk to me right now!  This is just as bad as hanging up on me.  I wasn't hostile, I wasn't yelling or cussing, I was asking a question!!!!   It is their JOB TO ANSWER QUESTIONS.  It's really sad because i've been loyal to sprint for 8 years and have been soooo patient for the service to get better and it finally was until i run into literally the WORST customer service I've ever received through a wireless company.  It's amazing that all the carriers are putting so much effort into snagging their competitors accounts that they'll just treat their current customers like garbage and let them walk away!