I would have really liked to go to school somewhere close to home.  I've gone to several community colleges and always loved the education and faculty members.\n\nI have a bachelor's degree and am planning to switch industries.  I need a few other courses for pre-reqs to get into my new program, so I met with an adviser.  She criticized me more on switching industries than gave advisement to what classes I would need to transfer to ASU.  She wrote down some arbitrary courses (one which, after consulting ASU, they told me she had advised me incorrectly) and I went on my way. \n\nI scheduled the 2 courses I was interested in.  They charged me out-of-county tuition (which is standard for non students.) To get this $2k lowered to my $600 actual costs, I had to fax in a document. ONE DOCUMENT.  Alright! So I sign it, fax it in and my online account never adjusts.  I think, well maybe there's a disconnect between the two, so I call.  After all, I want to pay the $600 so they don't drop my classes!  I call, the woman sounds like she has no idea what \"residency paper\" or \"fix my tuition means.\"  All the while, she uses the term \"prop 300,\" which I have no idea what that is.  Finally, we get it sorted out that they don't, in fact, need me to fax in a copy of my birth cert (awesome, because I already did) and that the number the adviser told me to fax to was academics and not the clerks.  When i said, \"Well, do you need me to fax it to you both?\" she responded, \"Just to the clerks office. If they need it, we'll walk it over there.\"  \n\nOk, aside from me having no idea who needs what, I now have no idea WHY both academics and fiscal would need this information and, moreover, why it wouldn't just share in their computer system. \n\nI have faxed this document (it's June now) TWICE A DAY for the past 3 WEEKS -- 3 different fax machines, along with calling.  I'm never on hold for less than 20 minutes.  When I contact a clerk, they say, \"If it hasn't changed on your website, we don't have it.\"  This still offers me no information to what I can do to resolve this matter. \n\nUnfortunately, they don't want my money, nor do they see me as a valuable customer.  For a community college who essentially operates at a minimal profit, you think they would care.  I have NO respect for a business that conducts itself this way.  \n\nThey have turned a process that I was very excited about into frustrating and repeated dead-ends with people who are not knowledgeable about how they operate, customer service and most importantly, how much information is necessary for customers for you to successfully have a career at a public-facing entity. \n\nThanks for nothing, CGCC.  You've made it difficult for me to pay you.