I feel bad giving this location such a low rating because like everyone in the city I know almost one person at every coffee shop here. I understand the stress of this job, but I also understand what goes on behind the counter. My husband worked at Buffalo & Lake Mead for 5 years. \n\nMy problem with this location is this. \n1) Drive thru. I refuse to go to this drive thru anymore because they simply do not follow their own policy. Starbucks has a 3 minute per car policy. Ex, if there are two cars in line, the second car should be out of the drive thru in six minutes. This location, that does not happen. I have waited over 20 minutes.... 20 minutes with one car in front. I watch to see if they are just an obnoxious person who ordered way too many drinks through the drive thru but that was not the case. Then I ask at the window you know, what happened? whats the hold up? You're not busy... They just ignore the question take my money and send me off. \n\n2) They dont understand their computers. Like I said, I have never worked at starbucks. But I know the computer just from ordering and listening to people become trained on it. I know that there is an option for milk for extra (like in a chai) or for creamer. They ALWAYS first charge me for extra soy, even though its just CREAMER. There I have to sound like the ass correcting them, but thats almost a dollar extra. They then stop and THINK about what theyre doing and act like they are new at their jobs and never were taught that. (bullshit)\n\n3) My drink is always wrong. Now I dont want to sound like one of those stuck up valley girls in all this. But my drink is probably the most simple drink ever. A venti iced coffee, with 2 pumps of white moca and some soy creamer to top it off. \npump pump, coffee, ice, milk... not hard... A standard iced coffee comes with 6 pumps of whatever you order or the standard sweetener. Its disgustingly sweet and turns into McDonalds coffee thus why I specifically one ask for 2. I always repeat myself twice, and get a repeat from them so they understood me correctly.\n\nThey still fail. Somehow I really do not realize how. \n\nMost of the people working here are little teeny boppers still in high school. Which I did think was a good job for young kids, but not here. They're ruining this location. They need better training and to work harder and faster. They do not take their job seriously.\n\nThe manager however was very kind when speaking with her. She did compliment us 2 drinks, but I will not be spending money on this location anymore. Like I said, Lake Mead & Buffalo is where it is at. \n\nI'm done ranting now.