I wish there were multiple options with gas because this company is incredibly frustrating.  I just moved here and all the other utilities are up and running.  However SW Gas has made the installation process worse than any other utility provider.  First they need me to fax a copy of my lease and ID.  No other company required this and the order was fulfilled with one phone call. Second they can't ever find the fax once it's sent.  I just called in to follow up for the 4th time and they said the department is at lunch so I have to call back. Most Utility departments never close between 9-5 but this one does.  They all go to lunch at the same time. Very un-professional of them especially when most people can only call at lunch. On top of that the rep I just spoke to was apathetic and completely un-helpful. 1st installation date is missed and the house is cold. This company is horrible and there is nothing I can do about it except write this review.