We tried to eat at Tony Roma's on Friday evening and the service was so bad we ended up leaving. When we checked in we were told it would be a 15-20 minute wait. After 40 minutes my wife checked with the host and he said he called our number a long time ago ( no buzzers, they give you a card with a number on it). Considering we were sitting 6 feet from the host stand, we knew he did not call our number.  We also heard him explain to another employee (manager?) that he already sat our number.  Regardless, he ended up seating us 5 minutes later, no apology for messing up. After sitting for over 10 minutes without anyone coming over for our drink order, we left. As we left we one of the employees made a snide remark. Terrible experience!