My family has been with State Farm for nearly 40 years and haven't had near as many problems as we have had with policies until Joe Janet.  Instead of accepting responsibility for miscomunications on their part he instead made members of my family feel stupid and ignorant.  Yes part of the blame for these problems comes from a lack of understanding and follow up on our part but it also comes from a lack of listening and follow through on his office's part.  I was told his is the biggest group in Las Vegas because of their \"exceptional\" customer service.  Sadly, maybe his group has gotten too big and its either going to his head or things are breaking down.  Because to me \"exceptional\" customer service does not include making people feel ignorant or stupid for not understanding their plans or for relying on their agent to do what they are asked and the duped later.  Insurance is not easy to understand and therefore many people are easily duped.  Sadly some people would rather just accept things regaurdless, instead of standing up to bullies.  If Joe Janet had just admitted they had messed up and actually worked to make things right instead of what he did do, then hings wouldn't have come to this point.  I've worked in customer service for 20 years and this definitely has not been a good example.  Sadly because we can no longer rely on our State Farm Agent to actually take care of us and treat us with respect we have found it necessary to sever long time ties with State Farm.