I just put my best friend Mollie to sleep two days. It was a devastating event in my life. I've called twice in the past 48 hours to not only discuss my decision (yes, she had a devastating injury but I keep wondering if I could do more) but to get Mollie's blankets and ashes back. \nI fear I will NEVER get those now.  \nThey lost two clients. My friend asked about transferring to FVC but after this, she say's \"no way now.\" Putting your companion to sleep is the most devastating, and they can't call back?\nThey charge premium prices (even the emergency clinic charged less) and they can't return even a phone call. And it's to get blankets and ashes, that I'm sure will never be returned now. \nI can't express my words of anger, frustration, disappointment, and betrayal. \nUnfortunately, these people get so big that losing a few clients does not concern them. This isn't the first time that a phone call wasn't returned. I suppose MY loyalty is at fault here. \nI am just so disappointed and angry that I can't have those memories returned. They don't even deserve one star for doing that to a loyal dog owner. I wonder how they'd feel?