I've been to Heart and Soul two times and both times, the service was horrible.  While the food is great, love the pancakes, I just can't get beyond the horrible service.  \n\nThe first time we had to beg for silverware and water over and over again. I know what you're thinking and no, we're not high maintenance like most restaurant guests, but simple things, like silverware are a must when you dine out.\n\nOur attempted second adventure to Heart and Soul never really happened.  We sat and waited and waited some more.  After 12 minutes, we were never greeted nor did anyone stop by to bring us water.\n\nI don't get it.  You have awesome food and your establishment could be so much more, so why settle with the horrible staff?  Hire a real front of the house manager, someone who knows operations and have them work out these simple things that are harmful to your business.\n\nI will never go back and it's a shame.  The place has potential.