I called for a reservation for 10 people and talked to Bobbi and she assured me the reservation was made.  I called back the day before the event and talked to Patrice and she spoke to me by name and assured me the reservation was set.  When I got to the restaurant at the designated time, I was informed they had no reservation and the two people I arranged it with were not working that day,  The hostell was very rude and acted like it was my fault.  We waited for a table to be set up and then proceeded to order our meal.  The waiter was rude and the food was adequate.  One lady got her soup spilled all over her plate and into her entree.  One lady had a birthday and it was mentioned to the waiter and he did nothing.  Not even a \"Happy Birthday\" let alone any other offering.  I will not be taking my group back to this restaurant as I was very unsatisfied.