Ok I think this was the worst experience I've had at a hotel anywhere. We had rooms at a different hotel and it was crappy so we booked here instead thinking it'd be decent it's a Hilton they've been in the business for awhile. We checked in a little late around 9 pm or so, so check in went smooth the staff was friendly the place smelled beautiful they had fresh night blooming jasmine in beautiful vases at the counter. That was the best part of the whole experience. We went upstairs to our room and walked in I'm sure the couple making love were much more horrified then we were, we at least had our clothes on. Seems they forgot to note the room was taken. Should have remembered why we stopped booking rooms through Hilton This happened to us before on a trip to San Francisco where we walked into a room occupied by two dogs that were none to friendly. So we go downstairs and were apologized to, given an upgrade and sent on our way to yet another occupied room people clothes were strewn about and towels luckily it looked like they were out for the evening so this time at least no yelling. We were given free buffets and an upgrade to a lanai suite and another apology. We were informed we couldn't talk to the hotel manager because he was in a meeting but they'd be sure to let him know about it. So this room was unoccupied and would be pretty if not for the stain on the carpet and the cigarette burn next to the bed. The bed was big and comfy the view of the golf course was lovely though they neglected to clean the ash tray on the patio. The bathroom was spacious but unfortunately there was rotting wood on the walls near the bottom though that is do to I'm sure to the large walk in showers with rain style overhead shower heads real nice place to shower I admit. The countertop in the bathroom was water streaked and dusty but my husband cleaned it with water because by this time we were fed up. The beautiful plasma TV in the parlor was broken so we were only able to use the standard one in the bedroom for us not a big deal but for someone who has booked and paid the asking price for this room yeah it's going to be a problem and if you're only staying a few days be warned it takes at least two to get someone to look at the TV according to the gentleman who came to see if he could help us out. Housekeeping will open the door without knocking here just to let you know even if you leave a do not disturb sign on the door so with all the miscommunication about rooms which by the way according to the front desk is housekeeping's fault I suggest you double bolt I got to see how the couple we walked in out felt the next morning do to this fun quirk. I think Hilton might want to invest in getting housekeeping proper training. After being walked in on, my husband was not in the best of moods so this time he wanted to speak to the manager. Kevin O Brian was the gentleman he spoke to and I have to say though none of last nights problems had been mentioned to him he was very apologetic seemed sincerely to be embarrassed about the situation comped our internet I do feel he was sincere but the whole experience left a bad taste in my mouth and I have no real intention of staying on any Hilton property which is a shame I love Vegas and tend to only gamble at the hotel I book my room in and do most of my shopping on property as these getaways are my me time. I didn't gamble or leave the room much at all! What if the person they gave key's to my room wasn't as honest as we were I bring my laptop and jewelry with me as many people do plus I was going to a wedding in Arkansas after this particular get away so I had a lot of valuables on me at the time. I almost didn't go to the show I'd purchased tickets for but Mr O Brian put a not e in the computer that no one was to touch the room unless me or my husband personally invited them in. All in all I have to say I probably should have stayed at the crappy little hotel downtown at least they gave me an unoccupied room with a working television without a bunch of hassle.