I will start this review by letting you all know that I indeed MADE AN APPOINTMENT! I needed a simple exam and new lenses/ frames. They let me know to be there 15 minuted prior to my appointment to fill out paperwork. I was 25 minutes early. When I arrived, the snobby man behind the counter told me they must have \"pressed the wrong button\" and deleted my appointment from the system. He told me it would be a little bit of a wait, but they would get me in. Needing my new glasses desperately, I decided to wait. \nOne hour later, after I have seen numerous walk ins come in and out, I returned to the counter and asked what the status was. \"You're next\", he replied with an annoyed look on his face. \nSecond hour, still no luck.\nTHREE HOURS AFTER MY ARRIVAL...no apologies, no discounts, NOTHING!!! Do understand, my car was in the shop and was dropped off. I had no choice but to wait because I was in serious need of these glasses. They screwed up and instead of being respectful and apologizing and making some sort of a compensation, they made excuses and were totally rude. I urge you not to go here. There are wayyyyyyy less expensive eye Dr.'s out there who will appreciate your business.