If only there was a competitor to this mediocre company.\nUpon having a returned payment ($25) i have now lost all ability to pay online / over the phone even after being a customer for 2+ years. \nIt is currently 2014 and as a customer i seek convenience in making a payment! (disregard to the poor phone support i received as well).\nHandicapped, without a car, or a long way from a 'utility payment location' they show no care in making customers happy or even helping, pathetic energy company.\n\nI elected to have a supervisor call me which i'm not holding my breath to hear from, expecting more mediocrity. I've refrained from venting my anger and being professional for reader discretion. \n\nNV Energy, look at all your 1 star responses. You are miserable. If a competitor were to establish their name i would abandon this leaky piece of shit ship you captain.