My wife and I have been to Lon's many times, but last night was an unusual experience. On a very busy night, they couldn't find our reservation, booked on their own website which uses OpenTable. This made for an awkward start to the evening (I was pretty irritated). They then spent the next two hours trying to make it up to us by seating us next to the fireplace, comping my first glass of wine, and by providing outstanding service and excellent food. Not to mention apologizing at every opportunity. They really made us feel like they valued our business.  I think it's fair to say I forgive them. Oh, and when you book, ask for one of Dolores' tables - you'll see why.