While our buying experience was excellent - except for the 3 hour wait because they had to use the nissan dealer next door - when we received our paperwork in the mail we discovered they had not used our preapproved CU, instead they sold our paper to another lender - costing us time and money to get it changed. After reading Yelp and Google reviews, it appears this is a common practice. I'll file my complaint with the BBB and have learned my lesson - no matter how nice they are, they are still in business to make money - by doing whatever they have to.