I hope the manager of snap on optics reads my review and the others. \nAfter a lot of thinking if my review will be worth to write or not, I have come to the conclusion that it will be a good idea, not only because I want everyone to be aware but also as a help to the company so they stop making mistakes and get more business.\nMy story: I bought a frame for my loupes that broke in April, called snap on optics and spoke with the customer service, she was very helpful at the time and prompt to answer all of the questions I had in regards to my loupes. I was very happy to receive my order in a matter of 2days. No problem here!!\nToday June I noticed a charge on my bank statement for 2.42(granted it's not much) but I wanted to know why there was an extra charge. I called and spoke with the same girl, I asked why the extra charge and she said at first that she forgot to charge me for the taxes at the time of my order; then I asked why I didn't get a phone call explaining me the extra charge before charging it to my credit card, she said that her manager asked her to do the charge without consulting me first.  I told her that was not acceptable that they should have informed me of their intentions first before the charge; and then she said that the manager did the charge and she didn't know anything about it, what?!!! I told her that she should mentioned to the manager that I called upset because of the use of my credit card without a notice and that I didn't want to see another extra charge from them on my bank statement.\nUnfortunately I don't have the receipt of my order to verify of there was a tax charge or not. \nTo the clients:\nBe aware if you buy anything from snap on optics. \nMake sure your taxes have been included in your order\nAnd keep the receipt otherwise you will find a surprise of an extra charge. \n\nTo the manager: keep in mind the reviews, they are a good way to let you know the areas that you and your staff need to work on.