Car was dirty, desk person told me I was not a U.S. Citizen and therefore could not rent a car, regardless of the fact that I had not only rented from them a year ago and the fact that I had my DL out in front of him.  Took 15 minutes of arguing with this idiot before a co-worker (whom had been listening and not busy, but obviously ignoring the situation) came over and showed this guy how to work his mouse!  Literally the guy could not use the computer.  Then when I tried to return the car the people who worked the washers could not tell me where the booth person was...even though I had been waiting for 30 minutes.  They just kept telling me to wait \"over there\" and they all pointed in different directions.  I finally had to go inside and get assistance.  The same computer savvy guy was there and told me he could not help me (what a surprise), and to go wait outside again.  I told him I wanted to see a manager immediately and (what a surprise) he came outside all the while acting put-out that he had to leave the job he knows so well.  NEVER AGAIN!\n\nP.S. they will charge unsuspecting renters an airport fee.  THEY ARE NO WHERE NEAR THE AIRPORT and I am a local.  And a shuttle fee as well, even if you did not take the shuttle.