So our in store experience was good, but the alleged follow up service from this Apple Store has resembled the engineering ability of a newborn donkey...non existent. When we went into the store our service was great, the guy at the Genius bar said they would call us no later than Tuesday with the replacement they were to order. Tuesday came and went without a call, so did Wednesday. When we called on Thursday, we were handed off to a variety of different people, finally to hear that the replacement wasn't in, but should be on Saturday and they would call us. Lo and behold Saturday came and went without a phone call, so we called again. Same deal, now we were told the replacement would come in this week and we would be called. Hmmm...if I were a betting man I'd say we will have to call them again, what do you think? \nI don't have a problem with Apple. I like my Ipod, its pretty cool technology, and it works pretty well (as it should for the price). I am not a tech geek, but I am also not tech illiterate. I don't buy the hype of Apple, but I also don't hate them...but seriously, if you are going to claim a high level of service, please actually follow through. If crappy service happened just once, maybe I'd let it go, but this seems to be the MO of Apple.