My coworkers and I order from this BJ's often, mainly because it's one of the few places around us that delivers. The food isn't terrible, but the service usually is. Just about EVERY time we order, one or more of the following is inevitable; there is food missing, we are over charged, the person taking the order doesn't have a clue what they have on their menu, it takes an unreasonable time to get delivered (usually because the driver gets lost) and the \"delivery charge\" amount is excessive. The past few times have just been ridiculous. In fact, the last time we ordered, we had every one of the aforementioned go wrong. We were charged separately for every single thing that should've been included in our meals, (fries, salads, soups, etc.), the delivery gal headed the opposite direction of our location and took over an hour and a half to get here. The food was nasty, cold, rubbery and some things were missing. I don't know how the dine-in service and food is around lunchtime, but I can assure you that they need to do some serious adjustments to their take out/delivery! Just because we are eating take out, doesn't make our order, service or food less important. GET IT TOGETHER, FOLKS!!