Where to start?!?!?!?! I first called to make a appointment and a man answered and was playing on the phone, whispering and hung up on me so I assumed I had the wrong number, but I got the number off yellow pages. So I waited a hour and called back and I had the correct  number. I had a issues with a battery that I brought from another location and it had a warranty on it. I talked to Cory and he told me that it was ok that I came in at 515 after I got off from work and got the battery and a oil change. I got to big o at 515. And Cory was the only one working at the front so I stood and waited while he was in the phone. I waited 10 minutes and he didn't even acknowledge me standing in front of him and he took 3 different phone calls. Finally he talked to me and I told him why I was there and he asks for my battery receipt which I gladly gave. Then I reminded him that I needed a oil change and he told me no I came too late. I reminded him that he told me that it was ok that I came at 515 after work. He said yes but he thought that I would have came earlier.... Horrible experience with this big o from the start!!!!