Toilet didn't work. Sink didn't work. They charged my credit card after saying they just needed it to hold the hotel not once, but twice. When I tried to get in contact with anyone it took 15 days for someone to call back. When I finally got a return call the general manager said, and I quote \"we aren't interested in your business anyway! I'm not refunding any money unless you dispute it with your bank first, just so I don't have to deal with you.\" How does she know anything about me? She hasn't spoken to me, called me, apologized to me, tried to fix the situation, or given me back my money. This is costumer service? I am appalled. This is repugnant. I would not recommend a stay at their hotel to anyone. Ever. I am also contacting the better business bureau for an investigation. I wouldn't be surprised if they over charged all the time just to see who would and won't notice to make extra money. I am shocked that this kind of costumer service takes place. What is wrong with them???!!!