I will have to admit it all started off pretty well. But if I was not forced to check at least one star they would not have gotten even one!   I went into the store about a month ago and started working with Bob the evening Manager.   Went through the different types of lights and finally picked out 5 lights ranging from 49.99 to 69.00 ea.  however after speaking with my wife it was obvious that we had different ideas as to how we were gong to light the outside of our home.  She arrived about 20 minutes after I called her and we ended p spending approximately 750.00 which was about 500.00 more than I had suggested earlier.  So we're told by Bob not to forget to get the post bases when we came and picked up our lights because we wild definitely need them when we installed the lights.  We were then informed after buying our light that they would be in Approximately 2 to 3 days later.  we received a call just over two weeks later say they were in.  So my wife and I headed down there to pick up our lights only to find out that not nay did the light company not make a base for the lights we purchased but the company that did did not make them in a color that matched our lights at all.  The stores suggestion was to buy a different base that did not match and paint them.  Well needless to say a lady that worked there I regrettably do not remember her name but she was very nice and very helpful and we picked out our new lights again and she ordered them for us.  Now two weeks go buy and I get a call stating that they have arrived and I could pick them up anytime.  So as I am traveling to the store I notice that I might be about 1 in. Late I better call being I am coming from across town.  While I am talking to the person n the phone I arrive at the store and he says let me confirm your lights are here and he asks me if I can hold.  It is now 1 minute to 8 and they close at eight.  I tell the person on the phone that I am in the parking lot and he says hold on let me check on your order I say ok and he hangs up.  As I am calling back I price another store employee locking the door. I flash my brights at him and he just ignores me and goes abut his day.  I call back and the same guy as I was talking to before answers the phone and. Express my being upset ow that the guy has locked the door and I just drove 3 minutes to get my lights.  He states \" we are closed and you are going to have to come back another day\".  I said that I was just talking to him and he hung up the phone instead of putting me on hold.  He then informed me \" that the night manager Bob had told I'm to hang p the phone because they were closed and that I could return tomorrow\".  I informed them that I wanted my lights and that I was going to make it very clear in my complaint what happened.  He than said hold on and when he returned he said I would be allowed to get my lights.  They opened the door and Bob came out from the back chewing his food which was obviously more important than me the customer, he did not say hello he stated in a very upset and rude tone that he was going to need my Drivers License to make sure I was who I was saying I was and ten I could take my lights and leave.   Gave him my DL against my better judgement and when he was done writing down the information I left.  I promise you this, I will make sure of two things. 1. Never to do business with them again.  2.  Make sure all 150 people at my office know what type of company this is as well as making sure everyone i talk to is also aware of their poor regard to customer service.  I will also do my best to put  them on the no shop list for future purchases.  DO OT WASTE YOUR TIME OR MONEY HERE.  I WOULD SUGGEST HOME DEPOT OR LOWES, OR EVEN ANOTHER SPECIALITY STORE THAT DOES LIGHTING.  Try the lighting universe on line or Hinkleys lighting the have 3 stores in the Phoenix area\n4620 North Central Avenue\nPhoenix, AZ 85012\n(602) 279-6267\n16049 N. Greenway-Hayden Loop\nScottsdale, AZ 85260\n(480) 948-8799