I've used Yelp before, never left a review.  I've opened an account strictly for the purpose of warning the furniture-buying world to NEVER, EVER buy anything from Ashley.  I have had nothing but hoops to jump through and headaches since purchasing a dining room table that was delivered damaged, not only before delivery (as evidenced by the manufacturer's repair on the corner), but IN delivery where the table was clearly dropped with horrible damage.  If I could post pictures on here I would.\n\nWe bought the table in preparation for Christmas dinner, and had to take time off work to accept delivery because the next available Saturday delivery time was well into January.  The table was delivered the Friday before Christmas12/21/12. The table was horribly damaged in the delivery, had a large wood chip peeled out on one end that was ignored and laquered over, and manufacturer-repaired damage on one corner.  We immediately reported the damage and were told they'd send a tech out to look before replacing.\n\nFast forward ONE MONTH LATER, to when the tech comes out.  He tells us we can't exchange once we accept, despite the bad damage and our timely reporting.  We call customer service who insists we allow repair before they'd allow replacement.  We made it clear that we were not accepting repair in lieu of replacement, and the tech tried to do his thing.  Well, the corner still has cracks, the surface where the drop damage was repaired is uneven, and there's filler on the end that wasn't sanded away.  Customer service called me 3-4 times last week to get pictures of the damage, this despite my telling them I work 50 hours/week and would do take and upload pictures ASAP.  Well, finally get 10 pics and upload and email them Friday night.  Why, then, does the service department call me at 8:30 a.m. Saturday morning?\n\nI called them back. \"Sir, we still haven't received your pictures.\" \"Really?  I just sent them last night, and from two separate email accounts to make sure they went through. I sent 10 pictures of all the damage.\" \"Oh, that's why.  Our email can only get two pictures at a time.\"  Seriously, Ashley?!  So, I proceed to send 5 separate emails, with two pictures per.  Later that afternoon I get a call, \"We want to send another tech out to get a second opinion.\"  I said, \"Of course you do, and how long will that take, ANOTHER month?  We work 8am-7pm, M-F, so it has to be a weekend.\"  \"Well, we have this and this date.\" \"Are either of those a Saturday?\" \"No, our next Saturday is 3 weeks out.\"  Well, guess that's what it'll have to be based on what I JUST TOLD YOU.\n\nIn the end, we've paid almost $1,500 for a dining room table, received it badly damaged with damage in more than one place.  Ashley CHARGED US for HORRIBLE SHIPPING and they have horrible customer service.  We bought our bedroom furniture and couches at Walker for decent prices and free delivery!!  Should've stuck with them!\n\nFOLLOW UP: Got a call from customer service for an exchange date, and they're going to exchange the table.  Better late than never!