I rarely visit BRU because I know their prices are significantly higher than amazon.com, target and most other stores.  But for when I need something ASAP, I go there.  Our 4 mo old got a cold and we needed a humidifier fast!  So after working a 10 hour day, I run over to BRU, ask for help in identifying which one of the 15 humidifiers they sell is a good one...the lady helping me just read what was on the boxes and concluded that it \"depended on what I was looking to spend.\"  Really? That's all you got?  I noticed that half of the product boxes were severely dented in or visibly opened previously and repackaged.  There was even an instruction manual for one of them between the boxes on the shelf.  So I carefully chose the box that seemed to be least disturbed.  \n\nI checked out, got home 5 minutes later and opened the box.  The unit was clearly used, the metals parts were rusted inside and the serial number was blacked out.  I immediately returned to the store and told them about my damage product.  They just instructed me to go pick out another one.  I said, \"are you kidding?  every other box i looked at has already been opened!\"  I suggested giving me an open box discount on the open box of my choosing and she, the manager, said, \"I'm sorry, I can't do that.\"  I don't know how BRU runs things, but if they don't give managers power to give discounts, I can't believe anyone likes to work there. \n\nSave money and hassle, buy on amazon.com