Car dealerships tend to get bad ratings. They are well known for their pushy sales and secret tactics- no doubt about that. \n\nI purchased my Hyundai when this dealership was under different ownership. The sales process was like any other dealership. But I know what I'm doing and knew what I wanted. \n\nI love my vehicle. Service dept used to be great. They had a service director there (Tim) who was excellent and worked as an advisor for years. \n\nNow I go in for warranty work and they simply don't treat you with the respect I used to know. They have good points but bad ones too. Even an oil change takes forever ! No dealership is great but the service dept is what keeps a customer a customer. Unorganized and have an attitude. I would be even more mad if it wasn't warranty work and it came from my pocket. \n\nSadly it seems like other local Hyundai service depts are this way too. Infiniti, Acura, honda are all excellent in the service dept. Earnhardt Hyundai needs to take lessons from them.