Used to LOVE this place. Something horrible has happened in the last year. Customer service is HORRIBLE... \nMy boyfriend and I contacted Vivian beforehand as we usually do to make sure she would have two massage girls ready for us. When we arrived they had no idea what was going on and were not prepared. They told us \"of course, of course, two minutes!!\" and parked us in a room in the back. After about 10 minutes of back and forth, we realized they had no one to give us massages and were just stalling us. We got the picture and just left. Vivian responded by texting my boyfriend a rant about how the industry has changed (?) which was hard to even understand because her English is not 100%.. We thought this was very unprofessional. When you call ahead and they say they are ready for you, they need to be ready!! No excuses. \n\nALSO.. we noticed a new big sign at check in that states if you \"LOSE\" anything that you leave out during a massage (purse, jewelry etc) it is not their responsibility. Shocking and disturbing!! Now I can't be comfortable leaving my purse in the room while getting a massage? Wow.\n\nSo we left very sad :( this used to be our favorite spot when we come to Vegas, but it seems things have changed.. No more Good Foot Spa for us.