The accommodations were nice but it has a confusing layout with no signs to explain where you are or where to go. The human element of the staff is Severely Lacking: not enough people at the front desk for check in so it was a long wait, valet parking said our vehicle would go in the underground garage and instead it was left outside, the Rockstar Club staff gave misinformation on signup and the attitude was very ghetto and indignant when questioned. \"I never told you that!\" I know; you weren't the one I talked to, honey. The greeters at the Lucky 24/7 cafe didn't even say a word except \"follow me\", and although the waitress was very functional, she didn't offer to refill our coffee and was very impersonal. For the mistakes that were made, not once did we hear even an \"I'm sorry\", instead they couldn't have cared less ~ we were cattle just like the rest of the tourist. All in all, very unimpressive and surprising how poor the overall customer service was. For the money, there's better.