I emailed then twice in 8 days with no response, about an urgent matter asking why they won't accept debit transactions to pay for AVG antivirus.  Their fraud dept called me and refused to honor it, claiming it's because AVG is in the Netherlands.  I shop online all the time with international companies and use my Riverset card, no problem.  This happened twice before and Riverset did an \"override\", but refused this time.  I tried calling them - big joke - the phone rang and rang and rang then went to voicemail.  Extremely poor customer service.  If my husband didn't have an account there and have me transfer his money to use my debit card for his online purchases (since he's paranoid about using his), I'd close my account.