I went here looking for items for my son's birthday - he loves vacuums, so we had a vacuum party for him. The salesman was very helpful and I ended up purchasing vacuum bags to use for the pinata. Unfortunately, there was a problem with the computer. It kept getting disconnected and so the salesman was unable to print me a receipt. I waited about 15 minutes for it to connect and then I had to leave. I asked if I could return the bags if I did not use them and he told me yes, as long as they weren't opened.\n\nTo make a long story short, I went back to return the unopened bags and was told I couldn't because I didn't have a receipt. I explained the situation to the manager at the store and customer service online and nobody seemed to give a $%&*. I can't believe Oreck lost a customer over $16.