Although there was a long line, the line moved at a brisk pace.  The sales people were nice however I do have to agree with the other yelpers that they try to \"up sell\" way too much.  I politely declined and then after going downstairs to pick up our vehicle another sales guy try to up sell us again.  I just told them all we need is a A to B car.  Don't care if its nice.  The funny thing is that we got upgraded for free because our \"economy\" car was not ready so we got a free upgrade!\n\nOverall service was good and convenient but I have to say that the whole process took about 30 to 40 minutes from standing in line at the counter to driving away in the car.  Also be warned that the Car Rental terminal is about a 10-15 min bus ride from Sky Harbor.