I've used Fabness for several years with great results until now. I placed 2 separate orders on the same date, 11/29/2014. I received one order within the specified 15 days and they were perfect. I inquired about the other order, emailing on 12/16 and did not receive a reply until 12/21:\n----------------\nSun, Dec 21, 2014 3:06 pm:\nHi Patty,\n\nThanks for your email.\nThis is a system generated email and not addressing your issue. \nWe sincerely apologise for the delay in responding to your email request. We are inundated with enquiries as it is our busiest time of the year. If your matter is urgent please jump on live chat which is available from the home page of our website....\"\n---------------\n\nThe subject line of my email stated my order# that I was inquiring about, but again emailed them on Dec 24 for a status. Response came 12/26:\n---------------\n\"Your order shipped out on 12/05/14,. UPS tracking 1Z1###############\nYou should have received your canvas by now. Can you please confirm the address entered for your order is correct?\"\n----------------\nThe address was correct. However, when I pulled up the tracking number it had NOT shipped. Again, doing the job of the CSR I informed them that it had indeed NOT shipped and received this response:\n-----------------\n\"I am issuing a claim with UPS for the lost package. I am going to issue you a re-print. I will get this expedited into production and it should ship within the next 48hrs.\nI do apologize for the delay. \"\n----------------\nMaybe I'm wrong, but UPS showed that they never picked up the canvases for shipping. Maybe they did and lost them immediately. I followed up 2 days later, per the email, requesting a tracking number...\n----------------\nDec 31, 2014 11:08 am:\n\"... Once your order ships out we will be provided with a tracking number for UPS. It has not left us yet, so there is not one updated.\"\n-----------------\nFinally today...Jan 07, 2015 9:59 am\n-----------------\n\"Your order shipped out on 01/05/15, UPS tracking 1Z1##############.\nAccording to UPS, your order will be delivered on Friday by the end of the day.\n----------------\n\nThese canvases were a wedding gift and involved following up with our friends to uncomfortably ask if they had received them. \n\nIf you can wait 5 weeks + for your product - go for it. They are nice. But you may have to chase it down. *DONE*