My first exoerimce purchasing went smooth. That's why I returned, only to be extremely disappointed! I went in looking for a few are rugs, picked out 3. Was able to leave with one and the other 2 would be delivered to the store the following Saturday and I could pick them up. Sounded great. Well Saturday came, I called to verify my rugs were there so we could get them, I was informed that no, they had not been put on the truck and were at the warehouse. I live in the San tan valley and if I wanted my rugs that day( the day I was told) I would have to drive to down town Phoenix to the warehouse and get them myself. So my husband did, got there waited an hour and finally was given 2 rolled up rugs. He gets them home and 1 is the same rug I brought home from the store. I called to inform them I had gotten the wrong rug \"Jewel\" answered and said They would re-order the correct rug and we were to bring the wrong one back in ASAP. So my husband drove it back up on Monday. He then waited for them to let him know when the new rug would be in, finally the extremely unprofessional manager \"Ralph\" came out said \"your rug isn't available, it's on back order you shouldn't of been able to even buy it in the first place\" and walked away. That was it. No apology, no offer of a solution. Nothing. So he came home told me all this I called back to store spoke with Jewel again tried explaining my frustration and trying to figure out when I would be able to get my rug and she kept cutting me off, was extremely rude and acted like I was of no significance. I said for being in customer service your not being very helpful and her respond was I'm not customer service Im the back office. I then asked to speak to someone that would give a crap about my concerns and she said you can call our customer service number. I asked her to please tell me what my options were she said they would re order the rug and have it by the next Saturday. Well guess what it's Saturday and I just called.... The rug wasn't delivered! Her excuse was the computers were down for 3 days so the order wasn't placed until yesterday and that apparently wasn't enough time for them to get a stupid rug put on a truck in phx and delivered to Mesa...... Anyways. I canceled the order and will never return to this store again! With people as unprofessional and inadequate as Jewel and Ralph taking phone calls and running a store I would rather shop elsewhere and save my self the frustration and disappointment! (whether you work in a retail store, restaurant, medical office etc you are customer service and should never treat a paying customer with disrespect)