Although I wanted to stay here I never ended up staying due to the reservations department.  The front page of their website prominently lists multiple package promotions.  After unsuccessfully trying to book the promotion from the website I called the reservation phone number.  The lady on the phone told me that all of the packages showed no availability on any day of any month so she would override it for me in the system.  I wasn't sure what package I wanted to I told her I would call back.  When I called back I got a different person on the phone and she refused to give me the package price.  I asked to speak with the supervisor and when I was connected to Enrique he told me I should have booked with the first agent and refused to give me the package price even though it continues to be advertised on the front page of the website.  I feel this is not only bad customer service but also bait-and-switch as they actively advertise packages that they have no intention o giving you.