3 times i've tried to use Irene's and 3 times she's refused to do the work.  First, she wouldn't shorten sleeves on a wool blazer because it was 'too old.'  (~5 years)  Next, she wouldn't lengthen sleeves on another wool jacket because she said she would have to 'move the buttons.'  And today, when i took in some causal pants i wanted to have old pockets replaced, she wanted to do a quicky re-stitch--something even i could have done myself--and i wanted her to use new material.  She wouldn't do it, saying that making new pockets would be 'too time-consuming.'  Maybe it's me.  Maybe she doesn't like my looks or something, but gad, how does this woman stay in business if she turns down work??