A disgrace to small business owners! I am aware of how hard it is to compete with big box stores as a small business owner. So, I make every effort to \"shop local\". -As the campaign says to. I want to support my neighbors that are fighting the good fight against the man, or Sam (WalMart). HOWEVER, when you are treated badly, over charged and/or ignored in a locally owned business, it makes it very difficult to accept the few extra dollars you will be spending for your goods or services. This store is one of the biggest disappointments of the West side. Bead Haven in on Lake Mead just West of Buffalo on the North side of the street, which is roughly 3 miles from my house. I have shopped there between 6-8 times in last couple of years. I usually head there if I have a special project I want an eye catching piece for and thusly can justify the extra cost, or when I get my oil changed just down the street. I wish I were exaggerating when I say that EVERY time I have been in there, I have been treated poorly. Each time I have shopped, the woman that owns the store, with her sister, has rolled her eyes, sighed when spoken to & taken a sour tone with me. \nThe last 2 visits were the worst. In mid to late March I was in and spent my usual $40 or so in beads, and as the woman was bagging my purchase, one of the beads dropped, broke in half & she charged me for it anyway...$4! -For the broken bead! \nLast week I found myself in there again, due to my oil change, and was wandering around. Asked a couple of questions about the pricing on some of the chains I was planning to purchase, and got the usual rude responses; when an older lady, she had recognized as a long time customer there requested some beads to string her eyeglasses on. She flatly told the woman she \"couldn't pay her enough to string beads for her\". The woman said it had been done for her before & seemed disappointed. As she shopped closer to where I was standing, I offered to string the beads for her, if she bought the beads. This is when the shop owner flew off the handle. She accused me of trying to solicit business while I was in HER shop & that I was never to return to her store. I was shocked, and calmly explained I was simply offering to do this as a favor to a neighbor & that I had asked the woman to purchase the beads from her store & was never going to charge to do this. To which she replied: who does that? I don't believe you! -All of which she shouted from across the store. So I left, never to return again. I am disgusted that the owner of a local business feels she can treat her customers in such a way.