We are staying in the penthouse which is HUGE- my husband and me along with our two year old boy and 4 month old baby girl. In the master bedroom, one of the paintings had become LOOSE on the wall, fell as I was clothing my daughter!! I sprung up and grabbed the painting a split second before it fell DIRECTLY on her head!! SOOOOOO FREAKED out, I refuse to sleep in the master bedroom anymore, in case it happens again. \n\nI called the front desk, and let's just say.... the woman was more sympathetic than the front desk manager, David. Not that I was expecting a hand out, but he said, \"Because nothing ACTUALLY happened, I can't do anything for you. Perhaps breakfast?\"  I won't even go into how bad our experience there was. \n\nWe've been with Monarch for quite a bit, so trust me when I say.... this place is going down FAST!!!! Don't get sucked in and waste your money here. Everyone (except a few gems at the front desk) is over their job. Go to another timeshare, like the Westin!!