I've really started to like Cold Stone again after years away from it but had a pretty crappy experience here today.  Waited 15 minutes with only one person ahead of us to order.  Asked for a sample of the Sweet Cream flavor but then noticed a hair in the container.  They changed it out and apologized.  No problem but ick.  We placed a custom order for ice cream cookie sandwiches; it took about 5 minutes to give the girl our full order.  She went to the back to make our sandwiches and, 5 minutes later, came back out to tell us that they were out of chocolate chip cookies and don't have a shipment coming in until next week.  Seriously?  25 minutes and left empty handed.  Next time I'll just buy ice cream along with my groceries at Vons.  (But we were pretty bummed.  Man, were we looking forward to those ice cream sandwiches!!!)