Totally obsessed with check-in and out time. Very rude and poor customer service. \n\nWe came to Montreal for two nights to celebrate a wedding. After a 6 hour drive from Toronto we arrived at 1pm. Check in is at 3pm exactly and no later. Girl at desk sharply said the room was in fact ready, but it's their policy to not allow any checkin until 3pm. So we had to wait for no apparent reason. I've never heard of such a strict policy in my life. 3pm hit and everyone was checking in at the same time. Huge line. 1 person at the desk. So stupid. \n\nThen 30 min before check out (11am) I get a phone call from the front desk. All she said was 'remember your check out is in 30 minutes\" - no how was your stay? No good morning sir, just a friendly reminder. Awful customer service. \n\nRoom was huge but had poor lighting, a dirty floor, no shampoo, and lots of little things were off. Example, nowhere to plug a device in by the bed, nowhere to hang clothes, 1 garbage for bathroom and living area, no iron..etc..etc..\n\nAll in all, STAY SOMEWHERE ELSE!!!!!!!\n\nI would have been happier at a super 8 motel. \n\nThe Loft hotel needs to learn their manners and change some stupid policies. \n\nHonestly, one of the worst hotel experiences of my life. And I stay in a lot of hotels.