Was referred to this location from another location because there are on-site tech support people here.\nWhen walking in the store my initial reaction was that this is a 'typical' mall store - younger staffers that are more interested in chatting with each other and checking their phones than the people walking in the door. We had been told to head to the back right corner to find the tech support people, so headed that direction. We were almost 1/2 way into the store before we were acknowledged by someone who shouted at us from the other end of the store (without leaving his coworkers, I  should add), \"Hello, you going to tech support?\". We confirmed that we were.\n\nWhen entering the little tech support area, Jack was very responsive and helpful. Because the OS wasn't a quick fix, we left the phone with him and headed out to hit another store for a few minutes. \n\nComing back in the door - again, not acknowledged until we were a good 1/4 or so into the store. A \"hello\" and \"welcome\" were shared with us as we walked by a circle of staffers.\n\nHubby suggested that I ask one of them an account question while he picked up his phone from the tech guy. I stopped and got Jason to help with the account Qs. He was wonderful! Listened to my concern/question and pulled up my account and showed me the numbers to support my answer. He also reviewed my account and made a suggestion to help lower the monthly bill because we don't have the number of phones on the account that we used to.  Yay for saving money!\n\nAll in all the 2 people we dealt with were super nice and helpful and shows that you shouldn't judge a store by your initial greeting when you first walk in..... although I can't help but wonder why malls always seem to attract the staffer that appears more interested in hanging with each other and less interested in helping you?