We purchased a child seat for the back of our bike that was on display in their store and brought our bike in to have it put on.  After loudly complaining about how hard it may be to install, they told me it would be 5 days.  I left the bike and said not a problem.  Happily they called 2 days later.  The child seat they put on was not the same child seat in the store.  When I questioned them about it, they stated that it was the same seat just a different model.  I said it looks quite different as the bar does not go over the head and the foot rests are not adjustable.  They stated that it was the same quality/same seat but just a different model.  I took the bike home and my kid loves it.  After we took our first ride I did a little research.  Come to find out that the seat they put on is the cheaper version that is not as safe or strong as the one I requested and thought I was getting.  The non caring and looking at me as if I was wrong when I questioned the bike seat was not necessary and I nor my family (with 2 young kids that will be getting many new bikes over the next 10 years) will never be back.\n\nIf you are putting a different product than purchased it should be told to the customer and they should not be shamed when asking about it.