This was the worst customer service I have ever received at any auto shop, and that is saying a LOT!   I usually have a friend who owns a shop who changes my oil, but he's too far to drive to lately, so I go to Terrible's with my own oil and filter.  The guys there are super nice, but this particular day I was in a severe hurry so I decided to go somewhere close to my house.  \n\nMy boyfriend and I stopped in to get an oil change and the guy said they had an opening in an hour.  His exact words \"Come back in an hour and we'll get you in right away.\"  So in an hour, we came back.  There was a different guy working who seriously should be working at the Post Office instead, that was how much enthusiasm he lacked.  He went through the motions of processing us and then said, okay, we'll let you know when it's done.  I asked him how long he thought, and he said, \"an hour.\"  I responded, \"an hour?  We were told to come back so that you could get the car in right away and we wouldn't have to wait.\"  He responded with: As soon as possible, and walked away.  So we sat in the waiting room for about 45 minutes and decided to go outside for some fresh air since it was like a sauna inside.  We looked in at the bays to see if my car was in there and didn't see it.  My boyfriend looked on the other side of the store and saw my car was parked in the lot.  We went back in and asked if my car was done, and the guy who originally helped us just ignored us.  Another guy came and asked if we needed help.  I asked him again about my car, and he pulled the keys out of the \"done\" pile.\n\nSo basically, they got done with the oil change and didn't even tell us even though we were sitting right there in the waiting room, WAITING patiently even though we were promised it would be quick.  They didn't even apologize!  I asked when the car had been done, and they guy just said he didn't know.  Did they even change the oil?  WHO KNOWS, since when we got in the car and drove away, we saw that they didn't even bother to reset the \"Oil Maintenance\" light.  WTF.  I HATE THIS PLACE!!