Been in there many times. Today was last straw. I was shopping for accessories and again they do not know what the phrase customer service means! I asked him a question about my friends bike that's getting service there and he gave me attitude. He was the only one in the shop the owner is out of town. I have had my bike in there once for maintenance all is it needed was a rear derailer bracket straightened out and it took them three tries to get it done. They are very understaffed there and hire poor employees. They even wanted me to pay $1000 more than another bike shop for my Trek Project One and I got an extra set of Bontrager RL's with my race set. The owners excuse was and I quote, \" we'll I have to make my house payment\"! And he was an ex cop!\nMin wage employees vs salaried one at other shop might be a factor.