Firstly,  the two women students who currently work here are fine.  Anything that is lacking in their training is not their fault,  and they are perfectly nice.  I think they do their best,  and sometimes go above and beyond to be friendly. \n\nThat being said,  Charlies consistently provides some of the worst coffee and customer service I have ever experienced at a coffee shop.  The only reason I ever purchase anything at Charlies is out of absolute desperation. \n\nI'm constantly amazed at how bad the coffee is.  They use a  decent brand for beans,  so either the beans are old or the espresso and coffee machines have never been cleaned.  The drinks taste bitter and burned in a way even the darkest roast should not.  It is worse than break room coffee at a government job (which is to say that it is also worse than no coffee). \n\nThe fresh pastries are average,  and I appreciate the effort to have gluten free and vegetarian meals.  I have never had any of the sandwiches so I cannot speak to all of the food.  It would be wonderful to have some healthier snacks but that is probably asking too much. \n\nThe service is the true reason for the single star.  I cannot understand why there is only one person working during their busiest hours.  It regularly takes more than 15 minutes to get through a 3 person line,  and that does not count the time it takes to get your drink. Some of the employees are very rude,  and sneer at simple requests like for hot water or ice in your personal cup. Other employees who are more courteous are constantly overwhelmed by the amount of customers during peak hours. \n\nOh,  and the hours? Who knows what the are. I think they close at four, which is way too early for a LAW SCHOOL coffee shop where caffeine is in higher demand than adderall. \n\nWhen I have more than 10 minutes I always walk to Starbucks,  Dutch Brothers, The Well or any other place.  \n\nOk enough.