I came here for my birthday and was so excited to try mastros after all of the awesome things I heard. We had a reservation and arrived a few minutes early out of courteousy and were told that it would be a few minutes for them to get a table ready if we wanted to get a drink at the bar. No big deal except that few minutes turned into an hour.  I have never waited an hour when I've had a reservation and would never expect that from a place I hear such highly things about.  We ended up spending 70.00 in drinks while waiting for a table and kept checking back at the host stand in which the last and final time she actually rolled her eyes. I was totally put off by the lack of customer service we were given regarding the wait. No manager ever got involved or so much as offered to buy us an appetizer or round of drinks. I feel that is the least they could do as that is standard for even underquoting someone's wait time who did not even have a reservation. After waiting an hour for a table which was supposed to be in the dining room we were offered a crowded table in the loud bar that had opened up. Starving, we took it. From then on is where the experience went up. The server was great and attentive and the food blew us away. I had the bone in filet (is there such a thing!??) And my fiance got the new York. Both were melt in your mouth amazing with a slight carmelization on the outside. By far the best steak I have ever had. It was well worth the wait but it was more of the principal that we came in to have a good time at a nice table and spend money and were not treated with importance and instead disrespect. I feel the situation was not handled properly and that for what we were paying and the quality of the restaurant a manager should have at least apologized for us waiting and not receiving the table we were supposed to. If we wanted to go that route we would have just walked in and snagged a table in the bar in the first place. I would want to try it again if I knew the experience would be different....although the steak was delicious the other issues left a bad taste in my mouth