Where do I begin...this is a compilation of my last three visits to RCSH and my experiences were all the same.  Why go back?  I was given a number of gift cards over the last couple years and used each one.  I now ask that I NOT be given anything to do with this restaurant..  Here are the reasons:\n\n1.  Confirmed reservations were ignored or not honored.  The final visit resulted in an hour wait.  Yea that was a great anniversary visit waiting at the bar.\n2.  The staff is uniformly ignorant about customer service.  Is it so hard to take less than 30 minutes to come and take the order?  Can you come back sometime again during the meal?  Why do I wait another half hour to be asked if I want coffee and dessert once my plate is removed? Does each visit really have to take 2 and a half hours? I exempt the bus staff as they tried.\n3.  The food is ordinary...no comparison to The Capital Grille or others.\n4.  Each and every time we had such bad service we were given free desserts.  They clearly understood that our experience was bad.\n\nPlease FIX 1, 2,& 3 above.  I don't care about the dessert if the rest of my experience is so awful.\n\nAfter the last time I have stopped going and will not be back.  There are other places that give you great value for your time and money so take the opportunity and go elsewhere.  Scottsdale has Atlas Bistro and Monarch Cafe that can rock your socks off.