I'm right there with Janee. I bought another offer via kgb deals in April. They were booked a month out when I called to schedule my facial/massage combo. No problem. Made the appointment for May 4. I was called the day before our appointment and told the masseuse had  family emergency and since I was doing a combo treatment did I want to reschedule. I said that would be fine. \n\nLittle did I know how difficult it would be to reschedule. I was told I'd get a callback in a week when they could start rescheduling again. I received a call two weeks later asking if I still wanted to come in. Duh, yes. Then was told I'd get a callback to schedule something by the end of the week. \n\nThree weeks later (six weeks since my appointment was cancelled) and I still haven't received a followup call. Left three messages on their machine. And called about a dozen more times. \n\nI would advise folks to NOT buy any \"deals\" from this company until they get their ISH together. \n\nWith the crappy service BEFORE the treatment, I'm glad I'm not going. Afraid I'd get some used and tainted wax, facial towels or whatever else! SCARY!