I moved to Scottsdale in Jan of this year and am very loyal to small businesses after I find a good one. I found New Serenity on yelp and after reading all the great reviews I thought I should try them out. My first vist was great, I had a facial and massage back to back. The second time I went in my husband called in and booked me a massage and paid over the phone with his card, that was a great massage. The third time I went again good service, and I decided to sign up for their membership, this is where things went downhill. The membership is a great deal if you get a few massages a month, the problem happened with the billing. I gave my CC # on the sign up form, this was authorizing a monthly auto debit. The first month my husbands card was charged, his card should have never been assoicated with this. I called and they refunded his card after a week, and I cancelled my membership. The next month I was charged again without authorizing. I called and asked for this to be refunded and deleted and they said it would be a creidt for my next visit, I agreed to this. In my last attemp to make this place work I scheduled a facial and massage to use my credit I had $60 and was going to pay for the facial (Special $50). I booked this over the phone (will not say the name) and received an email confirmation for both services. I show up for the appointment and was only scheduled for a facial no massage and no one was available. I was told this was not booked correctly. I was also told since I was not able to do the massage, I would have to pay $10 extra the the facial if I wanted to use my credit. The girl told me if I used my credit of $60 for the facial the special would fall off and I would need to pay $70 for the service. Long story short after tip I paid $80 for a facial that I thought I would of paid $50 for, I had confirmation of an appointment that didnt exist, and after several charges to my card and my husbands card unauthorized I will not go back to this place. The girls the do the massages and facials are great, but obviously managment is horrible, their computers and booking services are not good at all (employees mention this when things go wrong), and no one seems to care when things go wrong such as a appointment you make time for and they dont even have in their system. I agree with the below reviewer and am also curious about all these positive reviews.