This place is awful!\nThe entrance is hard to find due to construction.\nWe arrived only to find the valet full...ok no problem. My husband decided to wait it out so he pulled in a waiting area with a few other cars while I ran in to check in. \nThe reason we were in Vegas was for a dance competition for my 6 year old...so we had her and our 12 month old baby in tow. I decided to bring my kids with me inside with me to check in. Since check ins are usually fairly simple I thought we would be in and out. WRONG!\n\nI cheerfully stepped in line only to have that cheer stripped away after the line hadn't budged for over 40 minutes. Steadily it got longer and longer while we waited and waited. I had someone hold my place in line to go try the \"express\" check in...but wouldn't you know it...my reservation was not found. So back in line I went. They had about 2 workers working the counter and one worker servicing their \"rewards members line\". So while there were about 150 of us waiting in line...the rewards counter never called any one of us. \n\nAfter an hour and a half I started to contemplate leaving. But then I saw a glimmer of light at the end if the tunnel. Another worker appeared. Hallelujah. This person then proceeds to go to the rewards section where there were a hefty 2 people waiting! What a joke! People were getting out of line to go sign up for the rewards program just to get out of that nightmare of a line.\n\nWe finally got to the front of the line 2 hours later...my 6 year old barely hanging on to sanity and her bladder by then. \n\nWhen we arrived at our room we called right away to get our bags sent up. 1 hour goes by...nothing. I call to find out what's the hold up. They tell me don't worry we're on the way. I leave to go get dinner for my family...come back to the room and still no bags! I asked my husband did they call or anything and he said no. Wow...really. 2 hours to check in then 2 hours to get our bags! By this time I needed my kids pajamas and my baby's diapers etc. So I decide to go down to the bell desk and find out what's going on. I am told that they had an \"emergency\" and that my bags would be up soon. I ask is it normal for check in and bag delivery to take this long and I was told by a manger \"the bell desk has nothing to do with check in so whatever you experienced over there is their problem\". WOW. \n\nAfter we finally get our bags...get our babies settled...we whip out our laptops. Time to surf the web...plan our itinerary...etc. No internet. WTF! They have the ever loving nerve to charge $13.99 a day for internet. This day in age internet is like air and water...it should be free. If I can wander into a random Starbucks and get free internet why the hell can I not get free internet in a room that I'm paying for???? What the bloody...sigh. Good thing I had an air car but still. That meant that only one of us could surf the web at a time. And to be honest...I think they were scrambling wifi signals in order to force people to buy the internet. Our smart phones were barely working...and my air card mysteriously kept dropping. Extortionists. \nThe website touted \"completely remodeled rooms\". Oooh exciting right? WRONG. The room was far from remodeled. It may have been resurfaced...but by far no remodeling had been done. Just because you slap up a fresh coat of paint and buy a few new bedspreads does not mean you've remodeled anything. All the fixtures in our bathroom were covered in rust. The toilet paper holder was hanging out of the wall by one screw. The toilet barely flushed and the shower was more like a fire hose. I swore every time I took a shower a layer of skin was ripped off by the uncontrollable water pressure. Paint chips everywhere...around the vanity...on the back of the bathroom door. The shower curtain was dirty...it was all around shameful!\n\nThe buffet = gross and overpriced. Every last piece of food was freezing cold and I need to introduce their chef to a brand new invention that everyone is using...its really cutting edge...it's called SALT. I have never in my life eaten such bland mush. This was the first buffet I have ever gone too where I not only didn't want seconds...I wish I could have taken my plate back over and put every last bit of slop back on the buffet. \nThe pool was at least nice too bad it closes at 6pm. I have even more to add but there is a character limit! maybe I'll do a part 2