I've been dealing with Gareth for a couple years. He is very to the point and usually knows exactly what's going on with your computer right from the start. \nHe has many years experience and I believe this is always worth your time since the efficiency of what he can do will be worth the money. \nDon't bother getting half ass customer service from these big retail places, get the full experience of a professional. \nGO TO COMPUDOC!