Although this place is pricey, and they did manage to bend my license plate, I like this place.  I wish it was all hand wash but I don't think hand-wash car washes exist in Charlotte.  \n\nThe good:\n\nThe staff really does take their time while cleaning the inside of the car\nMy floor mats which were so dirty that I might as well buy new ones were made to look somewhat respectable after the staff was done cleaning them.  Although they didn't make it look brand-spankin' new, can't fault them for that.\nThey cleaned someone's car with shampoo -- that looks cool and can I get one also?\nAfter they finished with my car, I had to play \"so fresh so clean\" by Outkast\n\nThe bad:\n\nFor machine wash, it is a tad pricey\nThe aforementioned bending of the license plate -- they did unbend it, though\nThe line?  This really isnt a negative, just shows how busy they are.  They did a good job managing everyone and did not skimp on the time they spend on your car.  I like that.  -- This shouild be a positive but I'm too lazy to cut and paste.