I usually really like Red Robin...I am a Royalty Member and have earned many free burgers (it really is a great program).  When we were visiting the Phoenix area, I was happy to find a Red Robin 1 mile from our hotel.  Sadly to say, the experience was underwhelming.  As soon as we sat down, we knew we were in trouble as the place was packed but hardly any servers.  It took a long time to get our drinks and we never got refills!  A server left a water pitcher near our table and we filled our own glasses (we each ordered more than water but never got a refill).  \n\nI ordered the Baja Chicken Club (which was really good with the roasted green chilis), my kids each had something off the kids menu (they were happy) and my husband ordered the new Berserker burger.  It took a long time to get our food.  My husband's burger was not good (bland, flavorless) - after 1 bite he sent it back.  He replaced it with the mushroom burger.  He finally got the burger after all of us had finished our meals.  The 2nd burger was worse....again very bland and the mushrooms were not drained so the entire burger and bun was mushy.  He immediately told the waitress and she said she was sorry and would be back shortly.  She never came back and my husband just ate the patty (left off the bun).   My husband never sends back food and he is usually very patient.  But 2 bad burgers was his limit but it was never taken care of.\n\nYou could see table around us were not happy...a table of 6 were seated way before us and got their food way after us (they were chewing out the manager).  Another table left after never getting service.  Our waitress was very nice, she just had to cover a lot of table as there seemed to be only a small handful of servers and the place was packed!  \n\nVery disappointed with this one!