This is the problem with independent coffee shops... they can get away with murder! People talk their shit about Starbucks, but they've at least some structure and a higher level of customer service (most, not all).\n\nIt was raining on this particular day in Pittsburgh. It was humid but I was still in the mood for a delicious mocha! I yelped local coffee shops and came upon 61C Cafe. It was a cute joint - everything you'd imagine an independent coffee shop to be. Cute and quaint.\n\nThe barista, however, was incredibly rude. I had greeted her myself, and all she could muster up was, \"yes?\" I ignored it and ordered an Almond Mocha. She quickly steamed up some milk on the counter (not from the fridge, mind you) and POURED in the mocha and almond syrup into my cup. What happened to all your pumps? Talk about inconsistency! I should have asked for two pumps each to really have messed her up!\n\nI don't know how she did it, but she made no eye contact with any of us throughout the whole transaction (and we ordered 2 more drinks on top of the almond mocha!). What's wrong girl? You need me to pet you?\n\nI was so exhausted with this girl, I couldn't even enjoy my beverage. It only takes one person to really mess up the whole experience.\n\n61C Cafe, have some standards and check up on your staff. The beverage quality is abominable. \n\nAnd BTW, your cookies are awful, too.