After my original ride, where I was scammed by a driver who longhauled us from the airport, I filed a complaint with the Vegas Cab Commission and left the Yelp review below.  In the 2 months since, I was contacted by two different representatives (one for each correspondence). They were apologetic, promised that the driver would face consequences, promptly sent me a full refund check in the mail, and reached out to a friend who had a similar issue.\n\nI was unsure how much to credit Nelli's for the correction, since my initial experience was poor...but figure that the COMPANY did as well as they possibly could have. They can't police their drivers 100% of the time, but they could deal with their shortcomings professionally, and I'm glad they did. So I'll give them credit for that, especially since cab companies tend to be so sketchy to begin with. Not sure if 4 stars is overdoing it, but I'm just happy I got my 30 bucks back.\n\nTip to anyone else who has a similar issue: Instead of (or in addition to) the action I took, contacting the company directly would probably result in a quicker resolution than the one I faced.