Where to begin!? I'm fairly new on yelp, but can I give no stars? Or negative stars? \n\nI frequent Vegas quite a bit and am not too picky on where I stay.  I booked a room here via expedia.com for a spontaneous, much needed trip to Vegas...and I wanted to do it cheap.When we booked the room, the check in time stated noon clearly. We were antsy to leave so we left from San Diego at around 1 am and figured we'd  kill time until check in. During the drive, we were getting drowsy and called a few times to ask for early check in to which we were informed that it would be likely but to just ask and it shoudln't be a problem. \n\nWRONG!\n\nWe arrived at the hotel at around 5 am and went to the front desk immediately to inquire about early check in. The associate stated that we would have to come back at 12 to see about early check in. This confused us as check in was listed at noon on the site...to this she just pointed at a sign that said check in was at 4pm. I admit, we should've seen the sign....but never in my life had I had to check into a hotel at 4pm. The associate then became really rude and stated that all hotels have check in at 4pm. I stated that I never heard of that and maybe we didn't hear about it because we're from California....not in a rude way, more like in a \"that's very interesting\" way. She then  stated that ALL hotels everywhere have check in at 4pm and she would know because she has been to California hotels before....I guess she didn't think I would know seeing as I LIVE in California. We told her how we drove all the way from San Diego, and she didn't seem to care so we were sent on our way. I'd like to say right here that we were not mad WHATSOEVER....I know it's policy and I can't fight her on that but I guess we must have looked haggard or something because the concierge asked us what was wrong and we told him our story. He said we could inquire about early check in at 11. At this point, we were a little scared to ask the front desk associate so we walked to the car to see if we could call the hotel instead and work something out. My first call was transferred over to someone who told me to call the hotel general info line, which did not open until 10am as stated on their message. My second call was to be transferred to the front desk, to which I was transferred to just about every other place BUT front desk. My third call was to front desk, to which I was hung up on. Fourth time: again hung up on. Fifth time: the SAME front desk associate told us to call the hotel line at 11 when they open. It was a little weird to me that the front desk at the actual hotel couldn't accomodate us, but this 1800 number for the hotel could....At this point, my friend was getting irritated by the contradicting information and decided to go inside. The front desk associate didn't even TRY to hide her annoyance (if you are confused...we only talked to her 2 times once on the phone and another in person) Fortunately, we found another deal at a nearby hotel that had earlier check in. We asked the front desk if we could cancel because we were informed that check in would be earlier and that we couldn't afford to waste our one day in Vegas. She abruptly said that we cannot cancel due to expedia's policy and then asked if we even read everything thoroughly.  \nWe thought maybe we could call expedia and make an exchange as the other hotel was exactly the same price. Expedia was amazing but said that they need to get confirmation from the hotel. We asked to speak to the manager to get an exchange done right away. When we asked the associate to speak with the manager, she glared at us and said \"that's my manager\" and wanted to know why we wanted to speak with her. AWKWARD. She assumed that we were going to cancel again or do check in, and she stated that she already told us we cannot cancel or check in and walked away. When the assistant manager came out, she asked us what was wrong, all while the front desk associate was standing RIGHT next to her shaking her head, rolling her eyes, muttering under her breath, denying everything, etc. After we tried to get a few sentences out, I couldn't stand it anymore and asked the manager if we could speak in private and she said that we could not and that it HAS to be discussed in front of her. I have spent YEARS in customer service and have NEVER heard of a policy like that EVER. Way to make the customer feel incredibly uncomfortable. We tried to explain to the manager that we were trying to be as courteous as possible and just wanted correct information and the manager just stated that she would have to retrain her staff, but kind of gave us like a \"what do you expect me to do about it now\" attitude. She didn't apologize, didn't offer us anything, didn't negotiate a solution, didn't prompt us to explain or anything\n\nYou know what...I'm actually way too mad now to even finish this...just don't go