Went to ClimbMax yesterday with a friend. Walked in and no one was there besides the staff. We decided it was probably because we were there earlier in the afternoon and \"Saturday business\" hadn't picked up yet. \n\nWe go up to the counter, mind you there are two people there, and they do no acknowledge us at all. We said hello and were thrown clipboards with liability forms. No pens given. I just reached over and got them for myself and my friend. \n\nAfter filling out the proper paperwork. The older man at the table asked us if we had climbed before. We both had, but not in a long time. We turn around to see two harnesses thrown on the floor for us to get into. We asked which way we get into them and he remarked, \"I thought you climbed before\". I said that I had, but in no way was an expert. \n\nAfter loudly asking for help with getting the harnesses properly fitted. The young man came over and showed us how to properly use the equipment and climb. His name was Kevin, I think, and I would have rather just interacted with him. He was a lot more helpful, patient, and had the capability of smiling and had some good customer service skills. \n\nI heard that this place has the best air conditioning and I believe it is because of the extremely cold reception that is received at the front desk. If I was that cold to people my AC bill would be nonexistent. \n\nEventually more people arrived which made the experience less uncomfortable and I was just glad that I was there with some good company. \n\nMy ranking goes. \n\n1 star for Kevin. He helped out a lot. \n\n1 star would have been for atmosphere, which was a bit chilly and weird that no one else was there for such a long time. \n\n1 star would have been for basic common courtesy from all the staff. I felt like we were bugging the staff and inconveniencing them. Like I had accidentally walked into a funeral or something. \n\n1 star would have been for equipment, which some seemed worn and needing some TLC. It is rock climbing so I don't like to feel like I am gambling with my life. Also the floor mats were lifting up and we kept tripping over them. \n\nA 5 star experience would have been all of the above.\n\nI wouldn't go here again and in fact, we later ran into someone who had a similar experience the same day. Word travels fast and I think that if they put a little more effort into their people skills that would improve their attendance and the ClimbMax gym. ClimbMax gym is ghost town filled with the ghosts of climbers past and will stay that way if their attitude stays the same.