I called Robert yesterday to request a cleaning in the North West Phoenix region (just shy of Anthem).  It rang and rang and went to voicemail.  I hung up!  While debating whether to call back and leave a message (as most reviewers stated that Robert is excellent at returning messages), he called back!!!  So, excellent start to the service, Robert!\n\nThough our location was extremely far out for him and his earliest available day would be approx five days out, he does have a partner he works with who he believed would be available.  Robert was extremely informative and VERY patient with me (calling on behalf of a woman who's first language is not English and I had to keep forcing Robert to wait while I relayed information back and forth).  Robert told me he would call his partner and get back to me within 10 minutes.  Before the 10 minutes were up, Robert called back!\n\nRobert was very informative, helpful, and patient.  On top of that, his prices beat out the other companies I had contacted who had similar or worse ratings.  Better ratings, better price, can this be too good to be true?\n\nRobert's partner, Alex, was able to come to the house that afternoon and do the cleaning.  I am giving only four stars for a few reasons:\n\n1.  Robert told me he would call me when Alex was en route to the house for his 3p-5p window.  I never received this call.  \n2.  I have not seen the cleaning myself.  I have heard that it was done well, the guy was nice, and everything went smoothly.  I can't honestly do a 5 start until I see the finished product myself and will not be at that house until next week at the earliest.  \n3.  I have not used any other carpet cleaning companies myself and therefore have no person experience in order to compare \"I Clean Carpets\" with any other company.\n\n\nI am giving four stars because:\n\n1.  Robert was extremely helpful, informative, and patient..\n2.  Robert was very fast to respond to my calls.\n3.  The price was better than Stanley Steemer and a couple other companies that are just as good and companies that aren't nearly as good.\n4.  Despite being a little out of Robert's service area, he still managed to work with us and even got us a same day cleaning!  How cool is that?\n5.  Professionalism, kindness, and overall greatness.  This just seems like a great company to me and none of the 5-start reviews were wrong in their satisfaction with this company.