I don't know what happened but I had a totally different experience at Rollin Smoke then everyone else seems to have had.  We ordered rib tips, links, mac n cheese, mashed potatoes, potato salad, coleslaw, peach cobbler and caramel cake all to go.  It took over 45 min for our order to be ready.  I would think the sides and desserts are already prepared and just need to scooped in a container.  So the wait was for links and rib tips?  The smokers were not on when we were there so we weren't waiting for meat.  \n\nCustomer service could have been friendlier.  They customer in front of me asked what sides they had and the guy taking orders just hit the menu where the sides were listed.  I wanted a link and sides but was told I had to get the hotlink sandwich.  I asked \"So I can't just get a link?\"  He said no not really.  When I pressed the issue he said I can get a 2 item combo and just get all hotlink.  I ordered that but why not just sell a link for $3 or $4 bucks?  After 40 min of waiting and seeing people order after me get their food I asked how long it would be and was told very gruffly that they are \"very busy\".  They were busy but I ordered before the lunch rush started.  I was also sitting in the booth next to the register so I could hear the orders and knew who was picking up phone orders, etc.  Also during the 45 min I waited at least 5 people told him the coke was out.  It was still out when I left.  \n\nOk.  On to the most important part the food.  Cause really, I will wait for hours and put up with bad service for some awesome BBQ.  \n\nSweet Tea- Not good.  I actually switched to soda and I rarely drink soda.  \n\nRib tips- Hubby thought they were ok.  I'm not a big beef rib person but thought they were ok also.  `\n\nLinks- No way that was 2 portions of links from my 2 meat combo.  It wasn't even 1 small link total.  But that is ok since they were so dried out it looked like they were days old.  I have never seen meat that dry in my entire life.  I'm being generous to say they looked like they were sliced the day before and left in the warmer overnight.  \n\nMac n cheese- very bland, noodles overcooked, could have used salt or real cheese.  \n\nMashed Potatoes-  Instant.  Yes they use instant potatoes.  All the other stuff there is good.  If they would use real potatoes it would probably be amazing.  \n\nPotato Salad- This was the best out of all the sides.  It was ok but wouldn't order it again.  \n\nColeslaw- Ok.  \n\nPeach cobbler- Cold.  Who serves cold peach cobbler?  Again ok.  Not great.  \n\nCaramel Cake- Yellow cake topped with caramel syrup, like the kind you buy for sundaes.  This was actually not bad.  I might even try it at home.  \n\nAll the sides seemed just a little spice away from being good.  Maybe I went on an off day.  I don't know.  After reading everyone's reviews I was so excited to come here and had high hopes for what I thought was going be my new favorite BBQ place.  I was heartbroken at how bad it was.  At some point I will try again cause these 5 stars reviews have to mean something.  But I'm gonna need my yelpers to go with me cause hubby isn't having it.