So disappointed!\nI came here expecting good pub food, and good service, after all that's what Mr Ramsay demands of others. \n\nWe had a party of 10, and called at 8pm on a Thursday night, they couldn't fit us in until 9.45pm. OK so they're busy - a good sign I thought. We arrived at the appointed time, and there were about 20 people lined up for tables. Our table was ready so we went straight in.\n\nService was terrible! We struggled to get the attention of a waiter to order drinks, and food. Drinks were slow to come to the table (maybe within 30 mins of sitting down), and the food took over an hour and 15mins to arrive! They got some of the orders wrong too. The place was not full, almost empty by the time we got our food.\n\nWithin 5 minutes of our food arriving (by then 11.10pm) they turned the lights down, and down, all the way to almost complete darkness. We were eating in the dark! The waiters were using their iPhones flashlight just to see where they were going. We asked a passing waiter to turn the lights back on, he said he would have to ask his manager - eventually they turned them up a bit.\n\nThe food was hit and miss. Fish and Chips - great fish, light fluffy batter, but disappointing chips - giant slabs of potato that were not crunchy or flavorful. It came with \"house made tomato sauce\" which tasted *exactly* like Heinz Ketchup.\n\nMy friends weren't raving about their food either, some was good, some average.\n\nIf Gordon was there he would've slammed this place shut until they got their act together.