We just got thrown out of Archie's Deli in Surprise, AZ. What was our horrific crime? Ordering an off-the-menu appetizer, one that my husband has ordered there, and received, at least five times. \n\nToday, the manager refused to do it, saying we would put him out of business if he let everyone order to-go food and eat it in the restaurant. Everyone who? It was mid-afternoon and the place was empty. We told him we would happily pay for the forbidden item (half a pound of hot tongue with a slice of challah), as we always did, but he blew up and told us to get out!\n\nWe are clean-cut, polite adult customers who typically spend $60 every time we go to Archie's. We tip well, love the food, have a good rapport with the staff, and never cause a problem there. This was probably our tenth visit to Archie's, and that manager has seen us before. \n\nThanks to his nasty attitude today, we won't be back, and that's a shame. Archie's has a nice selection of sandwiches, great latkes, and a wonderful selection of classic deli beverages. The sandwiches are big enough to share, but we always buy two and take leftovers home. \n\nIt's unfortunate that this manager didn't have the smarts to sell my husband his tongue and bread--even at a markup. Now he lost our business. $60 every other week adds up, Archie's. In this economy, isn't customer retention important?\n\nThink long and hard before you spend your hard earned money and time here. We won't make that mistake again.