Normally, love this store & have been a member for decades, but was very disappointed with the woman who \"helped\" us last Saturday in Women's Clothes. She has horrible customer service skills. Told us that, since there weren't any listed on the website, ALL REI's were sold out of a parka I'd tried on 2 days prior at their store. You mean to tell me that your location sold 10 North Face women's parkas in 48 hours when it's 80 degrees outside??? This was after she's told us they'd just shipped all their winter stuff to Denver the previous day. Never offered to call the other store & ask them to hold a jacket for me. Instead, she claimed all REI's were sold out of the black jackets b/c the website only showed blue & squid red. I explained that the website hadn't shown black inventory on the same day I'd tried on the coat at their store (according to her, it should have shown up on the website inventory) She still claimed all stores were sold out. Never mind, I bought it online from one of your competitors and it was cheaper too.