Satisfaction Guarantee: Every RC Willey professional works tirelessly to ensure you are completely satisfied with your EXPERIENCE and purchases at RC Willey...\n\nWe purchased a bedroom set on October 18th and were told by our sales associate, Michael H., that the headboard was back-ordered, but that we would have it before Halloween. It is now November 1st and I have called a number of times to see what the status of our delivery was to only be given very vague answers with no real date to look for. So today we called directly to our associate, Michael H., in hopes that he could get things moving for us. Instead, he let us know that our order may not arrive until late December! When I spoke of my irritation on this, he was rude and boasting that he was right and the fault lies on everyone else...\n\nI explained that I would like to cancel my order because we were told that the set would be in our home before Halloween and that date had come and gone. I felt that I had been misled and given false hope of our delivery times by him. He said, no you were not misled...the manufacturer pushed the shipment. I said that I didn't like that he was \"passing the buck.\" His response was to tell me he just wanted me to know that I was wrong and to have a nice day.\n\nIn my opinion, no matter who was at fault for the shipment delay he should have taken the responsibility and apologized. Both my experience with shipment delays and my sales associate have left me with a negative view of RC Willey in general. I can't speak to my purchases because those were never received... \n\nOne star is not low enough in my opinion!