It was my first time ever coming to Las Vegas. I was hoping the experience would be just like everyone says it is. 'Vegas is... VEGAS! *wink wink.. hint hint*' I stayed here for 5 nights because my cousin was having her wedding in Vegas. The whole hotel experience was completely awful. The hotel receptionists were abruptly rude and incompetent. And you figure, you are paying a costly amount to stay at a place like this ($$$), you'd figure their customer service would be phenomenal.\n\nTo sum it up, every time you asked a question.. the answer varied from receptionist to receptionist with no definite answer. Their idea of professionalism seemed to be described as: it's okay to have attitude with hotel guests, it's okay to look annoyed, it's okay to be snappy, forward, and catty. \n\nAll this hotel room dilemma didn't get solved until we spoke directly to their hotel manager. But still, after all the commotion that happened in the lobby, it basically spoiled my perception of this grand hotel. \n\nOne thing that I did love about the hotel was definitely the entire downstairs. No hotel can compare to how 'lovely' / 'girly' it looks. It's beyond beautiful. I would think every lady would appreciate their decor. Their chandelier stair case is absolutely stunning! If you're having a night out with the girls, stop by and take a picture here. \n\nTheir rooms are not as great as you would hope. (Especially not for the price you are paying) It's a simple room. Decor is blah. The best thing in the room was the wall paper in the toilet room. The only thing I liked was their balcony scenery of the strip. I would definitely come back to visit their casino/dining/shopping areas but will not come back and stay.