Beautiful to look at from the outside, the lobby and gaming area have been remodeled and they do look nice....booked my room online as prices are lower online, arrived 10pm first thing as we came through the door was a group of annoying sales people, wanted to hook-us-up...how long are you here, do you like comedy, magic, or music we can give you tickets to the shows, if you take a tour of are time share, we give you money back to gamble and any show will cost you 25 per person. We had not even checked and felt like we were being feed to the lions. We continued to the front desk, where clerks were standing around and had to ask someone to come to the counter to check us in. We arrived at the room only to discover the last guest had smoked up a pot farm, it stunk.... the smoke was still floating in the air, the room was to have a tub and shower not a handicap shower with no curtain that you roll into. Called the front told them this was not going to work and we needed a regular room with tub and shower, and to please send a runner with the new keys for another room. It took well over an hour for someone to bring new keys so we could move. Even with the door open and using the room spray we travel the smell was horrible. Room number 2, again they put us in a hanidcap room this one did have a bathtub shallow with all the hanidcap rails a small roll in shower, it did not smell. Disappointed with the bed in both rooms, we have seen better beds and linens at best western and the tv in the huge armore was one of those 60.00$ tv's they sell at walmart, not what you would expect to see here, maybe motel 6. Understand staying in Las Vegas I did not plan on spending much time in my room, but what time I was there, I expect first class comfort not budget dump. Upon are return to the room it was time to take a hot bath, retire, and resume our adventure the next day. After my bath I pulled the plug to let the tub drain, only find the tub was draining and coming up the shower with my tub water and raw sewage quickly flooding the marble floor with black and brown stuff grabbing towels and blankets was able to stop it before it hit the carpet......Again called front desk asked to speak with the manager told him this room would not work we needed another room and to send someone for this mess. Manager advised no rooms left but he would put us in a new room after 11am said they would upgrade us to players suit at no charge. Took 1/2 for janitor to come with plunger, when he plunged the shower black and brown stuff now coming up the tub drain and the tolet over flowed with more sewage, he called for housekeeping to remove wet towels and blankets and she did a quick clean just enough to get the water off the floor but shower and tub still had black brown stuff smeared all around, was fine as it was 5am by the time they were finished, we just closed the bathroom door and went to sleep. Called at 11am spoke with different Manager was told our 3rd room was still not ready, I explained well we are hostage here as we cant use the bathroom and we need to move asap. At this point we are forced to use room service, as we cant wash up and eat a meal in one of the resturants till we have moved. 12:30 next call to Manager room is still not ready but they have another room they could send us to, would have been nice if the front desk or Manager could have called as they new we are waiting (more poor customer service) Well room 3 was a nice room as far as the bedding, linens, 42 inch flat screen but all of the rooms are tired/worn out, and if you want to use your laptop there is no wifi, the first 2 rooms have a cord located behind the tv which you pull across the room to plug into your pc, if you want to set on a table, your other option is to stand and hold your pc in front of the tv plug in and log on. omg you pay a 10.00 per day resort fee for 2 bottles of water, free internet and a newspaper one would think if would be wifi, If you stay here you have access to 2 other casinos via there tram, as we walked around all 3 of the casinos we were surprized to see most of the resturants are empty, some had 0 customers first reason is luxor, mandolay bay, and excalibur are priced 30 to 50% higher then if you eat further down the strip, 2nd they close up at 10pm unlike New York New York there resturants are open late and they even have specials that start after midnight. Last but not least one night as we headed back to our room we pass the front desk around 11pm they had one desk clerk and a line of 50 plus people who wanted to check in they have 30 counters to check yet with this line only One counter was open. mmmm go figure \nMy ratings for this hotel