Started the experience walking in and being told by the cashier that they were out of the onion rings as a side option.  Whatever; I ordered my L1 combo: 2fish/6shrimp.  Proceed over to get my beverage.  The condiment stand was filthy, the cocktail sauce pump and napkin dispensers were removed, leaving large holes.  The soda machine was out of diet root beer.  This is an A&W/mixed use venue...root beer is their trademark!  It was orange coming out and tasted like the orange soda.  I informed the cashier as he was handing me my order.  He said \"no, it's just out\".  So since I absolutely hate and cringe over diet Pepsi (the worst flavor in the world) I asked for some sweet & low packets for some fresh brewed iced tea...even pointing at the tea urns on the front counter.  He returns with Sweet & Sour packets.  I had to explain that I wanted the small pink paper packets of sugar-free sugar to sweeten up iced tea.  He responded with \"OH, yeah, sorry, we're out of that too\".  Upon seating at my table I noticed that my plate only had 1 piece of fish and the 6 shrimp.  Honestly, at this point I didn't even go back up since the math of counting up to 2 must be eluding them.  This was just a terrible visit.  I have been here several times before...never had a \"great\" visit...they are either mediocre or something such as this (this is my 3rd terrible encounter).