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lxyuan
/
banking-intent-distilbert-classifier

Text Classification
Transformers
PyTorch
Safetensors
English
distilbert
Generated from Trainer
finance
intent-classification
Model card Files
xet
Community
2
lxyuan commited on
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e24a5a2
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Add evaluation result

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  1. README.md +93 -1
README.md CHANGED
@@ -64,7 +64,99 @@ With a total of 13,083 customer service queries, it specifically emphasizes prec
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  within a single domain.
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  ## Training procedure
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- To reproduce the result, please refer to this [notebook](https://github.com/LxYuan0420/nlp/blob/main/notebooks/distillbert-intent-classification-banking.ipynb)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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  ### Training hyperparameters
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  within a single domain.
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  ## Training procedure
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+ - To reproduce the result, please refer to this [notebook](https://github.com/LxYuan0420/nlp/blob/main/notebooks/distillbert-intent-classification-banking.ipynb)
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+ - To run the evaluation, please refer to this [evaluation notebook](https://github.com/LxYuan0420/nlp/blob/main/notebooks/Evaluator_from_Huggingface.ipynb)
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+
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+ ### Evaluation
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+ <details>
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+ <summary>Evaluation result</summary>
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+
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+ Classification Report:
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+ precision recall f1-score support
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+
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+ activate_my_card 1.0000 0.9750 0.9873 40
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+ age_limit 0.9756 1.0000 0.9877 40
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+ apple_pay_or_google_pay 1.0000 1.0000 1.0000 40
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+ atm_support 0.9750 0.9750 0.9750 40
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+ automatic_top_up 1.0000 0.9000 0.9474 40
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+ balance_not_updated_after_bank_transfer 0.8205 0.8000 0.8101 40
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+ balance_not_updated_after_cheque_or_cash_deposit 1.0000 0.9750 0.9873 40
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+ beneficiary_not_allowed 0.9250 0.9250 0.9250 40
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+ cancel_transfer 1.0000 0.9750 0.9873 40
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+ card_about_to_expire 0.9756 1.0000 0.9877 40
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+ card_acceptance 0.9189 0.8500 0.8831 40
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+ card_arrival 0.9459 0.8750 0.9091 40
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+ card_delivery_estimate 0.8605 0.9250 0.8916 40
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+ card_linking 0.9302 1.0000 0.9639 40
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+ card_not_working 0.8478 0.9750 0.9070 40
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+ card_payment_fee_charged 0.7917 0.9500 0.8636 40
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+ card_payment_not_recognised 0.9231 0.9000 0.9114 40
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+ card_payment_wrong_exchange_rate 0.9048 0.9500 0.9268 40
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+ card_swallowed 1.0000 0.8750 0.9333 40
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+ cash_withdrawal_charge 0.9744 0.9500 0.9620 40
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+ cash_withdrawal_not_recognised 0.8667 0.9750 0.9176 40
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+ change_pin 0.9302 1.0000 0.9639 40
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+ compromised_card 0.8889 0.8000 0.8421 40
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+ contactless_not_working 1.0000 0.9000 0.9474 40
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+ country_support 0.9512 0.9750 0.9630 40
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+ declined_card_payment 0.8125 0.9750 0.8864 40
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+ declined_cash_withdrawal 0.7843 1.0000 0.8791 40
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+ declined_transfer 0.9667 0.7250 0.8286 40
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+ direct_debit_payment_not_recognised 0.9444 0.8500 0.8947 40
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+ disposable_card_limits 0.8974 0.8750 0.8861 40
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+ edit_personal_details 0.9302 1.0000 0.9639 40
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+ exchange_charge 0.9722 0.8750 0.9211 40
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+ exchange_rate 0.9091 1.0000 0.9524 40
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+ exchange_via_app 0.8085 0.9500 0.8736 40
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+ extra_charge_on_statement 1.0000 0.9500 0.9744 40
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+ failed_transfer 0.8333 0.8750 0.8537 40
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+ fiat_currency_support 0.8718 0.8500 0.8608 40
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+ get_disposable_virtual_card 0.9722 0.8750 0.9211 40
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+ get_physical_card 0.9756 1.0000 0.9877 40
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+ getting_spare_card 0.9500 0.9500 0.9500 40
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+ getting_virtual_card 0.8667 0.9750 0.9176 40
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+ lost_or_stolen_card 0.8261 0.9500 0.8837 40
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+ lost_or_stolen_phone 0.9750 0.9750 0.9750 40
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+ order_physical_card 0.9231 0.9000 0.9114 40
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+ passcode_forgotten 1.0000 1.0000 1.0000 40
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+ pending_card_payment 0.9500 0.9500 0.9500 40
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+ pending_cash_withdrawal 1.0000 0.9500 0.9744 40
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+ pending_top_up 0.9268 0.9500 0.9383 40
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+ pending_transfer 0.8611 0.7750 0.8158 40
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+ pin_blocked 0.9714 0.8500 0.9067 40
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+ receiving_money 1.0000 0.9250 0.9610 40
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+ Refund_not_showing_up 1.0000 0.9250 0.9610 40
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+ request_refund 0.9512 0.9750 0.9630 40
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+ reverted_card_payment? 0.9286 0.9750 0.9512 40
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+ supported_cards_and_currencies 0.9744 0.9500 0.9620 40
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+ terminate_account 0.9302 1.0000 0.9639 40
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+ top_up_by_bank_transfer_charge 1.0000 0.8250 0.9041 40
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+ top_up_by_card_charge 0.9286 0.9750 0.9512 40
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+ top_up_by_cash_or_cheque 0.8810 0.9250 0.9024 40
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+ top_up_failed 0.9024 0.9250 0.9136 40
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+ top_up_limits 0.9286 0.9750 0.9512 40
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+ top_up_reverted 0.9706 0.8250 0.8919 40
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+ topping_up_by_card 0.8421 0.8000 0.8205 40
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+ transaction_charged_twice 0.9302 1.0000 0.9639 40
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+ transfer_fee_charged 0.9024 0.9250 0.9136 40
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+ transfer_into_account 0.9167 0.8250 0.8684 40
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+ transfer_not_received_by_recipient 0.7778 0.8750 0.8235 40
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+ transfer_timing 0.8372 0.9000 0.8675 40
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+ unable_to_verify_identity 0.9250 0.9250 0.9250 40
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+ verify_my_identity 0.7955 0.8750 0.8333 40
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+ verify_source_of_funds 0.9524 1.0000 0.9756 40
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+ verify_top_up 1.0000 1.0000 1.0000 40
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+ virtual_card_not_working 1.0000 0.9250 0.9610 40
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+ visa_or_mastercard 0.9737 0.9250 0.9487 40
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+ why_verify_identity 0.9118 0.7750 0.8378 40
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+ wrong_amount_of_cash_received 1.0000 0.8750 0.9333 40
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+ wrong_exchange_rate_for_cash_withdrawal 0.9730 0.9000 0.9351 40
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+
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+ accuracy 0.9244 3080
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+ macro avg 0.9282 0.9244 0.9243 3080
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+ weighted avg 0.9282 0.9244 0.9243 3080
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+
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+ </details>
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  ### Training hyperparameters
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