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Nov 19

Stationary Representations: Optimally Approximating Compatibility and Implications for Improved Model Replacements

Learning compatible representations enables the interchangeable use of semantic features as models are updated over time. This is particularly relevant in search and retrieval systems where it is crucial to avoid reprocessing of the gallery images with the updated model. While recent research has shown promising empirical evidence, there is still a lack of comprehensive theoretical understanding about learning compatible representations. In this paper, we demonstrate that the stationary representations learned by the d-Simplex fixed classifier optimally approximate compatibility representation according to the two inequality constraints of its formal definition. This not only establishes a solid foundation for future works in this line of research but also presents implications that can be exploited in practical learning scenarios. An exemplary application is the now-standard practice of downloading and fine-tuning new pre-trained models. Specifically, we show the strengths and critical issues of stationary representations in the case in which a model undergoing sequential fine-tuning is asynchronously replaced by downloading a better-performing model pre-trained elsewhere. Such a representation enables seamless delivery of retrieval service (i.e., no reprocessing of gallery images) and offers improved performance without operational disruptions during model replacement. Code available at: https://github.com/miccunifi/iamcl2r.

  • 4 authors
·
May 4, 2024

Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering

In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries. The conventional retrieval methods in retrieval-augmented generation (RAG) for large language models (LLMs) treat a large corpus of past issue tracking tickets as plain text, ignoring the crucial intra-issue structure and inter-issue relations, which limits performance. We introduce a novel customer service question-answering method that amalgamates RAG with a knowledge graph (KG). Our method constructs a KG from historical issues for use in retrieval, retaining the intra-issue structure and inter-issue relations. During the question-answering phase, our method parses consumer queries and retrieves related sub-graphs from the KG to generate answers. This integration of a KG not only improves retrieval accuracy by preserving customer service structure information but also enhances answering quality by mitigating the effects of text segmentation. Empirical assessments on our benchmark datasets, utilizing key retrieval (MRR, Recall@K, NDCG@K) and text generation (BLEU, ROUGE, METEOR) metrics, reveal that our method outperforms the baseline by 77.6% in MRR and by 0.32 in BLEU. Our method has been deployed within LinkedIn's customer service team for approximately six months and has reduced the median per-issue resolution time by 28.6%.

  • 7 authors
·
Apr 26, 2024

ArchBERT: Bi-Modal Understanding of Neural Architectures and Natural Languages

Building multi-modal language models has been a trend in the recent years, where additional modalities such as image, video, speech, etc. are jointly learned along with natural languages (i.e., textual information). Despite the success of these multi-modal language models with different modalities, there is no existing solution for neural network architectures and natural languages. Providing neural architectural information as a new modality allows us to provide fast architecture-2-text and text-2-architecture retrieval/generation services on the cloud with a single inference. Such solution is valuable in terms of helping beginner and intermediate ML users to come up with better neural architectures or AutoML approaches with a simple text query. In this paper, we propose ArchBERT, a bi-modal model for joint learning and understanding of neural architectures and natural languages, which opens up new avenues for research in this area. We also introduce a pre-training strategy named Masked Architecture Modeling (MAM) for a more generalized joint learning. Moreover, we introduce and publicly release two new bi-modal datasets for training and validating our methods. The ArchBERT's performance is verified through a set of numerical experiments on different downstream tasks such as architecture-oriented reasoning, question answering, and captioning (summarization). Datasets, codes, and demos are available supplementary materials.

  • 5 authors
·
Oct 26, 2023

Optimizing What Matters: AUC-Driven Learning for Robust Neural Retrieval

Dual-encoder retrievers depend on the principle that relevant documents should score higher than irrelevant ones for a given query. Yet the dominant Noise Contrastive Estimation (NCE) objective, which underpins Contrastive Loss, optimizes a softened ranking surrogate that we rigorously prove is fundamentally oblivious to score separation quality and unrelated to AUC. This mismatch leads to poor calibration and suboptimal performance in downstream tasks like retrieval-augmented generation (RAG). To address this fundamental limitation, we introduce the MW loss, a new training objective that maximizes the Mann-Whitney U statistic, which is mathematically equivalent to the Area under the ROC Curve (AUC). MW loss encourages each positive-negative pair to be correctly ranked by minimizing binary cross entropy over score differences. We provide theoretical guarantees that MW loss directly upper-bounds the AoC, better aligning optimization with retrieval goals. We further promote ROC curves and AUC as natural threshold free diagnostics for evaluating retriever calibration and ranking quality. Empirically, retrievers trained with MW loss consistently outperform contrastive counterparts in AUC and standard retrieval metrics. Our experiments show that MW loss is an empirically superior alternative to Contrastive Loss, yielding better-calibrated and more discriminative retrievers for high-stakes applications like RAG.

ServiceNow-AI ServiceNow-AI
·
Sep 30 2

Generating a Low-code Complete Workflow via Task Decomposition and RAG

AI technologies are moving rapidly from research to production. With the popularity of Foundation Models (FMs) that generate text, images, and video, AI-based systems are increasing their complexity. Compared to traditional AI-based software, systems employing FMs, or GenAI-based systems, are more difficult to design due to their scale and versatility. This makes it necessary to document best practices, known as design patterns in software engineering, that can be used across GenAI applications. Our first contribution is to formalize two techniques, Task Decomposition and Retrieval-Augmented Generation (RAG), as design patterns for GenAI-based systems. We discuss their trade-offs in terms of software quality attributes and comment on alternative approaches. We recommend to AI practitioners to consider these techniques not only from a scientific perspective but also from the standpoint of desired engineering properties such as flexibility, maintainability, safety, and security. As a second contribution, we describe our industry experience applying Task Decomposition and RAG to build a complex real-world GenAI application for enterprise users: Workflow Generation. The task of generating workflows entails generating a specific plan using data from the system environment, taking as input a user requirement. As these two patterns affect the entire AI development cycle, we explain how they impacted the dataset creation, model training, model evaluation, and deployment phases.

ServiceNow-AI ServiceNow-AI
·
Nov 29, 2024 2

BadRAG: Identifying Vulnerabilities in Retrieval Augmented Generation of Large Language Models

Large Language Models (LLMs) are constrained by outdated information and a tendency to generate incorrect data, commonly referred to as "hallucinations." Retrieval-Augmented Generation (RAG) addresses these limitations by combining the strengths of retrieval-based methods and generative models. This approach involves retrieving relevant information from a large, up-to-date dataset and using it to enhance the generation process, leading to more accurate and contextually appropriate responses. Despite its benefits, RAG introduces a new attack surface for LLMs, particularly because RAG databases are often sourced from public data, such as the web. In this paper, we propose to identify the vulnerabilities and attacks on retrieval parts (RAG database) and their indirect attacks on generative parts (LLMs). Specifically, we identify that poisoning several customized content passages could achieve a retrieval backdoor, where the retrieval works well for clean queries but always returns customized poisoned adversarial queries. Triggers and poisoned passages can be highly customized to implement various attacks. For example, a trigger could be a semantic group like "The Republican Party, Donald Trump, etc." Adversarial passages can be tailored to different contents, not only linked to the triggers but also used to indirectly attack generative LLMs without modifying them. These attacks can include denial-of-service attacks on RAG and semantic steering attacks on LLM generations conditioned by the triggers. Our experiments demonstrate that by just poisoning 10 adversarial passages can induce 98.2\% success rate to retrieve the adversarial passages. Then, these passages can increase the reject ratio of RAG-based GPT-4 from 0.01\% to 74.6\% or increase the rate of negative responses from 0.22\% to 72\% for targeted queries.

  • 6 authors
·
Jun 2, 2024

Qilin: A Multimodal Information Retrieval Dataset with APP-level User Sessions

User-generated content (UGC) communities, especially those featuring multimodal content, improve user experiences by integrating visual and textual information into results (or items). The challenge of improving user experiences in complex systems with search and recommendation (S\&R) services has drawn significant attention from both academia and industry these years. However, the lack of high-quality datasets has limited the research progress on multimodal S\&R. To address the growing need for developing better S\&R services, we present a novel multimodal information retrieval dataset in this paper, namely Qilin. The dataset is collected from Xiaohongshu, a popular social platform with over 300 million monthly active users and an average search penetration rate of over 70\%. In contrast to existing datasets, Qilin offers a comprehensive collection of user sessions with heterogeneous results like image-text notes, video notes, commercial notes, and direct answers, facilitating the development of advanced multimodal neural retrieval models across diverse task settings. To better model user satisfaction and support the analysis of heterogeneous user behaviors, we also collect extensive APP-level contextual signals and genuine user feedback. Notably, Qilin contains user-favored answers and their referred results for search requests triggering the Deep Query Answering (DQA) module. This allows not only the training \& evaluation of a Retrieval-augmented Generation (RAG) pipeline, but also the exploration of how such a module would affect users' search behavior. Through comprehensive analysis and experiments, we provide interesting findings and insights for further improving S\&R systems. We hope that Qilin will significantly contribute to the advancement of multimodal content platforms with S\&R services in the future.

Automating Customer Service using LangChain: Building custom open-source GPT Chatbot for organizations

In the digital age, the dynamics of customer service are evolving, driven by technological advancements and the integration of Large Language Models (LLMs). This research paper introduces a groundbreaking approach to automating customer service using LangChain, a custom LLM tailored for organizations. The paper explores the obsolescence of traditional customer support techniques, particularly Frequently Asked Questions (FAQs), and proposes a paradigm shift towards responsive, context-aware, and personalized customer interactions. The heart of this innovation lies in the fusion of open-source methodologies, web scraping, fine-tuning, and the seamless integration of LangChain into customer service platforms. This open-source state-of-the-art framework, presented as "Sahaay," demonstrates the ability to scale across industries and organizations, offering real-time support and query resolution. Key elements of this research encompass data collection via web scraping, the role of embeddings, the utilization of Google's Flan T5 XXL, Base and Small language models for knowledge retrieval, and the integration of the chatbot into customer service platforms. The results section provides insights into their performance and use cases, here particularly within an educational institution. This research heralds a new era in customer service, where technology is harnessed to create efficient, personalized, and responsive interactions. Sahaay, powered by LangChain, redefines the customer-company relationship, elevating customer retention, value extraction, and brand image. As organizations embrace LLMs, customer service becomes a dynamic and customer-centric ecosystem.

  • 2 authors
·
Oct 9, 2023

Leveraging the Domain Adaptation of Retrieval Augmented Generation Models for Question Answering and Reducing Hallucination

While ongoing advancements in Large Language Models have demonstrated remarkable success across various NLP tasks, Retrieval Augmented Generation Model stands out to be highly effective on downstream applications like Question Answering. Recently, RAG-end2end model further optimized the architecture and achieved notable performance improvements on domain adaptation. However, the effectiveness of these RAG-based architectures remains relatively unexplored when fine-tuned on specialized domains such as customer service for building a reliable conversational AI system. Furthermore, a critical challenge persists in reducing the occurrence of hallucinations while maintaining high domain-specific accuracy. In this paper, we investigated the performance of diverse RAG and RAG-like architectures through domain adaptation and evaluated their ability to generate accurate and relevant response grounded in the contextual knowledge base. To facilitate the evaluation of the models, we constructed a novel dataset HotelConvQA, sourced from wide range of hotel-related conversations and fine-tuned all the models on our domain specific dataset. We also addressed a critical research gap on determining the impact of domain adaptation on reducing hallucinations across different RAG architectures, an aspect that was not properly measured in prior work. Our evaluation shows positive results in all metrics by employing domain adaptation, demonstrating strong performance on QA tasks and providing insights into their efficacy in reducing hallucinations. Our findings clearly indicate that domain adaptation not only enhances the models' performance on QA tasks but also significantly reduces hallucination across all evaluated RAG architectures.

  • 5 authors
·
Oct 23, 2024

Chatting Makes Perfect: Chat-based Image Retrieval

Chats emerge as an effective user-friendly approach for information retrieval, and are successfully employed in many domains, such as customer service, healthcare, and finance. However, existing image retrieval approaches typically address the case of a single query-to-image round, and the use of chats for image retrieval has been mostly overlooked. In this work, we introduce ChatIR: a chat-based image retrieval system that engages in a conversation with the user to elicit information, in addition to an initial query, in order to clarify the user's search intent. Motivated by the capabilities of today's foundation models, we leverage Large Language Models to generate follow-up questions to an initial image description. These questions form a dialog with the user in order to retrieve the desired image from a large corpus. In this study, we explore the capabilities of such a system tested on a large dataset and reveal that engaging in a dialog yields significant gains in image retrieval. We start by building an evaluation pipeline from an existing manually generated dataset and explore different modules and training strategies for ChatIR. Our comparison includes strong baselines derived from related applications trained with Reinforcement Learning. Our system is capable of retrieving the target image from a pool of 50K images with over 78% success rate after 5 dialogue rounds, compared to 75% when questions are asked by humans, and 64% for a single shot text-to-image retrieval. Extensive evaluations reveal the strong capabilities and examine the limitations of CharIR under different settings. Project repository is available at https://github.com/levymsn/ChatIR.

  • 4 authors
·
May 31, 2023

Privacy-Preserving Federated Embedding Learning for Localized Retrieval-Augmented Generation

Retrieval-Augmented Generation (RAG) has recently emerged as a promising solution for enhancing the accuracy and credibility of Large Language Models (LLMs), particularly in Question & Answer tasks. This is achieved by incorporating proprietary and private data from integrated databases. However, private RAG systems face significant challenges due to the scarcity of private domain data and critical data privacy issues. These obstacles impede the deployment of private RAG systems, as developing privacy-preserving RAG systems requires a delicate balance between data security and data availability. To address these challenges, we regard federated learning (FL) as a highly promising technology for privacy-preserving RAG services. We propose a novel framework called Federated Retrieval-Augmented Generation (FedE4RAG). This framework facilitates collaborative training of client-side RAG retrieval models. The parameters of these models are aggregated and distributed on a central-server, ensuring data privacy without direct sharing of raw data. In FedE4RAG, knowledge distillation is employed for communication between the server and client models. This technique improves the generalization of local RAG retrievers during the federated learning process. Additionally, we apply homomorphic encryption within federated learning to safeguard model parameters and mitigate concerns related to data leakage. Extensive experiments conducted on the real-world dataset have validated the effectiveness of FedE4RAG. The results demonstrate that our proposed framework can markedly enhance the performance of private RAG systems while maintaining robust data privacy protection.

  • 14 authors
·
Apr 27

One Pic is All it Takes: Poisoning Visual Document Retrieval Augmented Generation with a Single Image

Multi-modal retrieval augmented generation (M-RAG) is instrumental for inhibiting hallucinations in large multi-modal models (LMMs) through the use of a factual knowledge base (KB). However, M-RAG introduces new attack vectors for adversaries that aim to disrupt the system by injecting malicious entries into the KB. In this paper, we present the first poisoning attack against M-RAG targeting visual document retrieval applications where the KB contains images of document pages. We propose two attacks, each of which require injecting only a single adversarial image into the KB. Firstly, we propose a universal attack that, for any potential user query, influences the response to cause a denial-of-service (DoS) in the M-RAG system. Secondly, we present a targeted attack against one or a group of user queries, with the goal of spreading targeted misinformation. For both attacks, we use a multi-objective gradient-based adversarial approach to craft the injected image while optimizing for both retrieval and generation. We evaluate our attacks against several visual document retrieval datasets, a diverse set of state-of-the-art retrievers (embedding models) and generators (LMMs), demonstrating the attack effectiveness in both the universal and targeted settings. We additionally present results including commonly used defenses, various attack hyper-parameter settings, ablations, and attack transferability.

  • 6 authors
·
Apr 2

LiveVLM: Efficient Online Video Understanding via Streaming-Oriented KV Cache and Retrieval

Recent developments in Video Large Language Models (Video LLMs) have enabled models to process long video sequences and demonstrate remarkable performance. Nonetheless, studies predominantly focus on offline video question answering, neglecting memory usage and response speed that are essential in various real-world applications, such as Deepseek services, autonomous driving, and robotics. To mitigate these challenges, we propose LiveVLM, a training-free framework specifically designed for streaming, online video understanding and real-time interaction. Unlike existing works that process videos only after one question is posed, LiveVLM constructs an innovative streaming-oriented KV cache to process video streams in real-time, retain long-term video details and eliminate redundant KVs, ensuring prompt responses to user queries. For continuous video streams, LiveVLM generates and compresses video key-value tensors (video KVs) to reserve visual information while improving memory efficiency. Furthermore, when a new question is proposed, LiveVLM incorporates an online question-answering process that efficiently fetches both short-term and long-term visual information, while minimizing interference from redundant context. Extensive experiments demonstrate that LiveVLM enables the foundation LLaVA-OneVision model to process 44times number of frames on the same device, and achieves up to 5times speedup in response speed compared with SoTA online methods at an input of 256 frames, while maintaining the same or better model performance.

  • 6 authors
·
May 21

Zep: A Temporal Knowledge Graph Architecture for Agent Memory

We introduce Zep, a novel memory layer service for AI agents that outperforms the current state-of-the-art system, MemGPT, in the Deep Memory Retrieval (DMR) benchmark. Additionally, Zep excels in more comprehensive and challenging evaluations than DMR that better reflect real-world enterprise use cases. While existing retrieval-augmented generation (RAG) frameworks for large language model (LLM)-based agents are limited to static document retrieval, enterprise applications demand dynamic knowledge integration from diverse sources including ongoing conversations and business data. Zep addresses this fundamental limitation through its core component Graphiti -- a temporally-aware knowledge graph engine that dynamically synthesizes both unstructured conversational data and structured business data while maintaining historical relationships. In the DMR benchmark, which the MemGPT team established as their primary evaluation metric, Zep demonstrates superior performance (94.8% vs 93.4%). Beyond DMR, Zep's capabilities are further validated through the more challenging LongMemEval benchmark, which better reflects enterprise use cases through complex temporal reasoning tasks. In this evaluation, Zep achieves substantial results with accuracy improvements of up to 18.5% while simultaneously reducing response latency by 90% compared to baseline implementations. These results are particularly pronounced in enterprise-critical tasks such as cross-session information synthesis and long-term context maintenance, demonstrating Zep's effectiveness for deployment in real-world applications.

  • 5 authors
·
Jan 20

Resources for Brewing BEIR: Reproducible Reference Models and an Official Leaderboard

BEIR is a benchmark dataset for zero-shot evaluation of information retrieval models across 18 different domain/task combinations. In recent years, we have witnessed the growing popularity of a representation learning approach to building retrieval models, typically using pretrained transformers in a supervised setting. This naturally begs the question: How effective are these models when presented with queries and documents that differ from the training data? Examples include searching in different domains (e.g., medical or legal text) and with different types of queries (e.g., keywords vs. well-formed questions). While BEIR was designed to answer these questions, our work addresses two shortcomings that prevent the benchmark from achieving its full potential: First, the sophistication of modern neural methods and the complexity of current software infrastructure create barriers to entry for newcomers. To this end, we provide reproducible reference implementations that cover the two main classes of approaches: learned dense and sparse models. Second, there does not exist a single authoritative nexus for reporting the effectiveness of different models on BEIR, which has led to difficulty in comparing different methods. To remedy this, we present an official self-service BEIR leaderboard that provides fair and consistent comparisons of retrieval models. By addressing both shortcomings, our work facilitates future explorations in a range of interesting research questions that BEIR enables.

  • 6 authors
·
Jun 12, 2023

DB-GPT: Empowering Database Interactions with Private Large Language Models

The recent breakthroughs in large language models (LLMs) are positioned to transition many areas of software. Database technologies particularly have an important entanglement with LLMs as efficient and intuitive database interactions are paramount. In this paper, we present DB-GPT, a revolutionary and production-ready project that integrates LLMs with traditional database systems to enhance user experience and accessibility. DB-GPT is designed to understand natural language queries, provide context-aware responses, and generate complex SQL queries with high accuracy, making it an indispensable tool for users ranging from novice to expert. The core innovation in DB-GPT lies in its private LLM technology, which is fine-tuned on domain-specific corpora to maintain user privacy and ensure data security while offering the benefits of state-of-the-art LLMs. We detail the architecture of DB-GPT, which includes a novel retrieval augmented generation (RAG) knowledge system, an adaptive learning mechanism to continuously improve performance based on user feedback and a service-oriented multi-model framework (SMMF) with powerful data-driven agents. Our extensive experiments and user studies confirm that DB-GPT represents a paradigm shift in database interactions, offering a more natural, efficient, and secure way to engage with data repositories. The paper concludes with a discussion of the implications of DB-GPT framework on the future of human-database interaction and outlines potential avenues for further enhancements and applications in the field. The project code is available at https://github.com/eosphoros-ai/DB-GPT. Experience DB-GPT for yourself by installing it with the instructions https://github.com/eosphoros-ai/DB-GPT#install and view a concise 10-minute video at https://www.youtube.com/watch?v=KYs4nTDzEhk.

  • 16 authors
·
Dec 28, 2023

MAVE: A Product Dataset for Multi-source Attribute Value Extraction

Attribute value extraction refers to the task of identifying values of an attribute of interest from product information. Product attribute values are essential in many e-commerce scenarios, such as customer service robots, product ranking, retrieval and recommendations. While in the real world, the attribute values of a product are usually incomplete and vary over time, which greatly hinders the practical applications. In this paper, we introduce MAVE, a new dataset to better facilitate research on product attribute value extraction. MAVE is composed of a curated set of 2.2 million products from Amazon pages, with 3 million attribute-value annotations across 1257 unique categories. MAVE has four main and unique advantages: First, MAVE is the largest product attribute value extraction dataset by the number of attribute-value examples. Second, MAVE includes multi-source representations from the product, which captures the full product information with high attribute coverage. Third, MAVE represents a more diverse set of attributes and values relative to what previous datasets cover. Lastly, MAVE provides a very challenging zero-shot test set, as we empirically illustrate in the experiments. We further propose a novel approach that effectively extracts the attribute value from the multi-source product information. We conduct extensive experiments with several baselines and show that MAVE is an effective dataset for attribute value extraction task. It is also a very challenging task on zero-shot attribute extraction. Data is available at {\it https://github.com/google-research-datasets/MAVE}.

  • 8 authors
·
Dec 16, 2021